布里斯托尔北部农庄美居酒店 4 星

客户意见评级 (ALL 评级) 3.9/5 408 评论

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布里斯托尔北部农庄美居酒店 - Image 1
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布里斯托尔北部农庄美居酒店 - Image 4
Old Gloucester Road, Northwoods, Winterbourne, BS36 1RP 布里斯托尔, 英国

描述

酒店其他优惠

  • Set in 18 acres of landscaped gardens

  • Located 5 minutes from the M4, M5 & M32

  • Short drive to the city centre.

  • 7 Meeting rooms

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酒店位置

布里斯托尔北部农庄美居酒店

Old Gloucester Road, Northwoods, Winterbourne
BS36 1RP 布里斯托尔
英国

GPS:51.539042, -2.523471

电话
传真 +44 161 388 0915

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

The Brasserie at The Grange

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  3.9/5  408 评论

TripAdvisor 评级  3.5/5  1,310 评论

Overall amazing experience.

Tripadvisor 评级 5.0/5

paige m 经 TripAdvisor 认证的评论

Missed the breakfast the first morning of mine and my boyfriend’s stay but staff still accommodated well. Second morning we woke up in time and it didn’t disappoint! He had full English and it was cooked very well and filled him up so much we fell back asleep in our room afterwards. The view from our window upstairs is lovely and you can see miles away. All the staff team were lovely and made us feel incredibly welcome.

The worst Mercure I've ever experienced

Tripadvisor 评级 2.0/5

dzy79 Couples - 经 TripAdvisor 认证的评论

I'll start with the positives: nice countryside location, the staff were all really friendly and the bed was large and comfortable. Unfortunately, that's about it! I stay in Accor Group hotels almost every week, including other Mercure hotels across the UK and elsewhere in the world. I'm generally surprised Mercure are happy to have their brand attached to this hotel. On our walk along the corridor to our room on arrival, we could tell immediately what lay ahead of us in our room. The corridors and stairwell felt like something from a 1980s youth hostel. Grubby carpets and tired decor. It was also sweltering in the summer heat. But not to worry, surely our room in a 4 star hotel would be air conditioned... Nope! It was even hotter in the room. No air conditioning. The window had been left open by housekeeping but it didn't make much difference. There was a small fan but that didn't help much either. The furniture in the room was definitely from the 1980s and I'm not sure the carpet had been changed since then either. The bathroom was terrible for a 4 star hotel and in need of a long overdue refurbishment. Cheap grubby linoleum on the floor. Rusted dirty taps. Tiles from the 1980s (again!) and even the ceiling needed painted. Dirty marks on the carpets. Flaking paint on the door. No sockets next to the bed for charging phones. And no fridge! I honestly wish we'd gone with a Premier Inn. It would have been better than this! We just stayed in a Premier Plus room at a Premier Inn for a few days before this Mercure and it was considerably better. Breakfast was okay. Not a very good selection of fruit and cold options. The cereals and breads were all processed junk food rather than nice healthy unprocessed muesli or anything like that. Cooked options were okay. Coffee was pretty decent for a bean to cup machine. We did stand around waiting for 5 mins to be seated at breakfast with no staff members in sight but once they did arrive, the lady who served us was very nice and friendly. Overall, can't fault the staff we met and perhaps we got unlucky with our room but it was supposedly a "privilege" room, so I'd hate to think what a standard room looks like. Also did not get my usual Accor Gold Member room upgrade. That's not a problem as I know they are not guaranteed but the hotel was clearly not busy so I'm not sure why I was not upgraded. Perhaps if I had been, I'd have seen a better standard of room. Unless this place invests heavily in refurbishing these rooms, I couldn't possibly recommend it. The only reason I've not given it 1 star is because the staff were good.

Dear DZY, Thank you for taking the time to share your detailed feedback. While we’re very pleased to hear that you appreciated the peaceful countryside setting, the friendliness of our team, and the comfort of the bed, we’re genuinely sorry that the rest of your experience fell short of expectations. We sincerely regret that the room condition and facilities did not meet the standards you expect from a Mercure hotel — and rightly so. Your comments regarding the lack of air conditioning, the dated furnishings, and the overall state of the bathroom and decor are deeply concerning, and we are taking them seriously. It’s clear we did not deliver the quality and comfort you, as a valued Accor Gold Member, should receive. We also appreciate your feedback on breakfast — both the positives and where improvements are needed in terms of variety and service. Please rest assured that your review has been shared with our management team, and we are actively reviewing our refurbishment plans to address many of the issues you’ve raised. We recognize that improvements are overdue in several areas, and honest feedback like yours helps drive that progress. Thank you once again for your candid comments. We hope you'll consider giving us another opportunity in the future, perhaps after updates have been made, so we can provide you with the quality experience you should expect from the Mercure brand. Kind Regards Mohammad Tabish Alam

Sorry sir there is No internet

Tripadvisor 评级 2.0/5

rodcV2144SG 经 TripAdvisor 认证的评论

Poor check in setting the scene, reception wanted to charge me the wrong rate n my way to my room the place is looking tired and even worse no internet……… Shocking in this day and age needed to complete some work and get it issued so that’s a big fat no! Sorry sir we have somebody working on it, no offer of compensation just more lies. Disappointing from a leading hotel brand you have to do better if you want to keep charging these rates!

Dear Rod, Thank you for taking the time to share your feedback. I'm very sorry to hear about the issues you experienced during your stay, particularly with the check-in process, the internet connectivity, and the condition of certain areas of the hotel. We completely understand how essential reliable internet access is, especially when traveling for work, and it's unacceptable that this impacted your ability to meet important deadlines. I also regret the billing confusion at check-in and the lack of follow-through in addressing your concerns — this is not the standard of service we aim to provide. We value your honest input and would welcome the opportunity to regain your trust. Kind Regards Mohammad Tabish Alam

Visit for a meal in the restaurant

Tripadvisor 评级 5.0/5

Q8583VTcarolinej Friends getaway - 经 TripAdvisor 认证的评论

Excellent 3 course meal and service. Wasn’t staying in the hotel but just went to the restaurant. Special mention to Chloe and Charlotte in the restaurant for their attentiveness and Shae for the welcome on reception. Would definitely visit again.

Dear Caroline, Thank you so much for your lovely feedback! We're thrilled to hear you enjoyed your three-course meal and the service during your visit to our restaurant. A special thank you for mentioning Chloe, Charlotte, and Shae by name — they’ll be delighted to know they made such a positive impression. We’re very proud of our team and it’s always wonderful to see their efforts recognised. We look forward to welcoming you back again soon! Kind Regards Mohammad Tabish Alam

Fantastic

Tripadvisor 评级 5.0/5

Christine W Couples - 经 TripAdvisor 认证的评论

We stay in Mecures regularly but this is one of the best. Set in beautiful grounds and lovely feeling about it. The food at dinner and breakfast was outstanding and lots of choice. We’ve never met such friendly and helpful staff. Special mention to Harriet and Anastasia in dining rooms they were great. I use a wheelchair and staff always willing to help. Our assistance room was huge and well equipped. Only comment not criticism please state on your brochures that there are no lifts in hotel to bedrooms. A relative came to stay one night and in their 80s found stairs to their room tricky. Again a member of staff helped them but if they’d known they could have booked a downstairs room. Well done everyone at Mercure the Grange.

Dear Christine, Thank you so much for your wonderful review and for choosing to stay with us regularly at Mercure. We're absolutely delighted to hear that your recent visit to The Grange was one of your best experiences yet! It’s fantastic to know that you enjoyed the beautiful surroundings, delicious food, and wide selection at both dinner and breakfast. Your kind words about our team truly mean a lot—Harriet and Anastasia will be thrilled to receive your special mention. We’re so pleased they helped make your stay memorable. We’re also really glad that your assistance room met your needs and that our team was always on hand to support you. Creating a comfortable, inclusive experience is very important to us. Thank you for your helpful note regarding the lack of lifts. While we do our best to accommodate all guests, we understand how important it is to provide clear information. We will certainly take your suggestion into account to help future guests make informed choices. We hope to welcome you and your family back again very soon. Kind Regards Mohammad Tabish Alam

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其他网络用户评价我们的酒店

  • 368 评论 9.6/10 位置
  • 770 评论 5.2/10 房间
  • 684 评论 8.1/10 服务
  • 23 评论 1.8/10 上网
  • 384 评论 5.9/10 设施
  • 364 评论 6.3/10 食物
  • 358 评论 7.9/10 早餐
  • 231 评论 4/10 氛围

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