布里斯托尔北部农庄美居酒店 4 星

客户意见评级 (ALL 评级) 3.9/5 405 评论

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布里斯托尔北部农庄美居酒店 - Image 1
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Old Gloucester Road, Northwoods, Winterbourne, BS36 1RP 布里斯托尔, 英国

描述

酒店其他优惠

  • Set in 18 acres of landscaped gardens

  • Located 5 minutes from the M4, M5 & M32

  • Short drive to the city centre.

  • 7 Meeting rooms

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酒店位置

布里斯托尔北部农庄美居酒店

Old Gloucester Road, Northwoods, Winterbourne
BS36 1RP 布里斯托尔
英国

GPS:51.539042, -2.523471

电话
传真 +44 161 388 0915

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

The Brasserie at The Grange

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.9/5  405 评论

TripAdvisor 评级  3.5/5  1,240 评论

Night stay wife birthday

Tripadvisor 评级 5.0/5

LeeArnoldWales 经 TripAdvisor 认证的评论

We have stayed here before, and again the stay was fantastic, from the comfortable bed to the lovely breakfast, would recommend this hotel very much, staff very polite and helpful. Hotel is set a beautiful location and easy to visit bristol, Arindam took good care of us. Lee

Wonderful Baby Shower

Tripadvisor 评级 5.0/5

Foodiecastle 经 TripAdvisor 认证的评论

We arranged a baby shower for 34 guests for my daughter on Nov 2nd. We had afternoon tea and it was wonderful. The staff were so lovely, welcoming and supportive and were on hand at all times. Katie arranged the event with me and had passed on all of the information to the staff working that weekend perfectly so it went really smoothly. The afternoon tea was generous and delicious and the staff were attentive consistently. The room was set up well and it was so lovely overlooking the surroundings. The hotel itself was great with plenty of parking. I would highly recommend this hotel and would have no qualms to arrange another event here. Thank you for a great Saturday afternoon.

Welcome.

Tripadvisor 评级 5.0/5

Marcus B 经 TripAdvisor 认证的评论

Vipin is an excellent host,a great barman and his service all around is so friendly,helpful and sincere.Also the Mercure Hotel and its astonishing grounds and trees and surrounding areas are extremely beautiful.I would recommend staying here to anyone.

Dear O4014PVmarcusb Thank you for sharing your wonderful experience at Mercure Bristol North The Grange! We’re thrilled to hear that Vipin made such a positive impression during your stay. His ability to connect with guests and create a welcoming atmosphere truly embodies the spirit of our hospitality. We appreciate your kind words and will be sure to pass along your compliments to Vipin. It’s feedback like yours that motivates our team to continue providing exceptional service. We look forward to welcoming you back on your next visit! Kind Regards, Carl Symons General Manager Mercure Bristol North The Grange

Comfy, happy😀

Tripadvisor 评级 5.0/5

Joedan Q 经 TripAdvisor 认证的评论

Working away and stayed at the mercure bristol where I was welcomed by the loveliest man Vipin! My man vipin provided entertainment and banter for the lads watching the football and was a lovely host. Had a great time and fit in well with people from such a different culture to his own, he's a credit to your company.

Dear joedanq Thank you for taking the time to share your delightful experience at Mercure Bristol North The Grange! We’re thrilled to hear that Vipin made your stay memorable with his warm hospitality and engaging personality. It's wonderful to know he provided entertainment and created a welcoming atmosphere for you and your fellow guests. We truly appreciate your kind words and will ensure that Vipin receives the recognition he deserves. His ability to connect with guests from diverse backgrounds is indeed a testament to our commitment to excellent service. We hope to welcome you back soon for another comfortable stay! Kind Regards, Carl Symons General Manager Mercure Bristol North The Grange

Absolutely Digusting Service , Rude staff and Appauling Management DO NOT BOOK AN EVENT AT THIS HOTEL!!

Tripadvisor 评级 1.0/5

peggysR6058AS 经 TripAdvisor 认证的评论

I really don't know where to start! We attended our friends funeral reception at the hotel yesterday, this was a well attended funeral and the hotel were informed of this in advance. I was sceptical of how the staff would cope even before we arrived, ( we were at a wedding reception here a couple of weeks prior where I found the service by staff very slow with just one staff on the bar for 150 wedding guests! ) So on arrival yesterday we had to wait an hour in the queue at the bar for our first drink, being an ex landlady of a busy pub , I was disgusted , I even offered to help behind the bar! I approached reception to ask why there was only minimum staff on both bars when they knew beforehand this was going to be a huge event, my response was ' 2 of our reception staff are now there ' Reception staff!! No way we're they bar trained !! The beer taps ran dry but the staff had to call the manager , (who was as useful as a chocolate teapot) to change the barrels!! In fact our friend Hayley , Nigels widow approached the bar and asked if they would kindly open a few bottles of prosecco to give to all the people waiting at both bars , after hayley had left the bar one of the so called bar staff mouthed " Who the F@@k is she?" This was overheard by many guests in the queue who were absolutely appalled !! Eventually we were seated and sipped our drinks as slowly as we could so as not to have to wait another hour to be served, let's now head to the buffet .......what buffet!! There was no food laid out, finally after alot of guests left due to the very poor service, the buffet was bought out by the chocolate teapot manager, two trays at a time what an absolute shambles !!! I conclude my review leaving heartfelt thoughts to Hayley who has received appauling service from you hotel , I will be putting in a formal complaint to your Head Office regarding this matter!

Dear peggysR6058AS, Thank you for sharing your feedback. I’d like to address your concerns head-on, as we take all reviews seriously and work hard to maintain the standards our guests expect. First, I want to emphasise that we were fully aware of the event and its importance. We had nearly 400 guests in attendance, when we were informed there would be approx 150. While we had 5 bar staff working across two bars, I understand that the demand may have caused delays, and for that, I apologise. However, it’s important to recognise that, given the scale of the event, some waiting times were unavoidable despite our best efforts. Regarding the incident with the beer taps, it is standard procedure for a manager to handle barrel changes to ensure everything runs smoothly. The comment allegedly made by a staff member is completely unacceptable if true, and I will be investigating this thoroughly. However, no such behavior is tolerated at our hotel, and we will take swift action if any unprofessionalism is confirmed. As for the buffet, the food was brought out gradually to maintain freshness, especially with such a large number of guests. I’m sorry that it didn’t meet your expectations, but the service was paced to accommodate the high volume of attendees. While I understand the frustrations surrounding a large event, our team worked hard under challenging circumstances with the extra guests, and I stand by the efforts made to ensure a respectful and attentive service for Hayley and her guests. We do take your concerns seriously, but I also want to make clear that managing an event of this size always presents logistical challenges, and our staff did their best to ensure a smooth experience for everyone involved. Best regards, Carl Symons General Manager Bristol North The Grange Hotel

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其他网络用户评价我们的酒店

  • 344 评论 9.5/10 位置
  • 737 评论 5/10 房间
  • 626 评论 7.4/10 服务
  • 20 评论 5.4/10 上网
  • 349 评论 7.5/10 早餐
  • 335 评论 5.9/10 食物
  • 229 评论 3.4/10 氛围
  • 185 评论 4.3/10 清洁度

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