21c Museum Hotel Cincinnati 4.5 stars

Customer review rating (ALL Rating) 4.0/5 2,303 reviews

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21c Museum Hotel Cincinnati - Image 1
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609 Walnut Street, 45202 CINCINNATI, United States

Description

Hotel extras

  • At 21c, discover contemporary art in the most unexpected places.

  • The Spa at 21c is the Queen City's prime pampering destination.

  • Our restaurant, Metropole, offers a contemporary take on old world cooking techniques.

Our accommodation(s)

Hotel location

21c Museum Hotel Cincinnati

609 Walnut Street
45202 CINCINNATI
United States

GPS:39.1030112, -84.5120188999

Telephone
Fax +1 513-578-6601

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

METROPOLE

Focused on local and seasonal offerings, chef Vanessa Miller's Metropole menu is prepared with the goal of creating a social experience for guests at the forefront.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,303 reviews

Customer review rating 1.5/5

Angela M. J. Families - Confirmed reviews ALL

Added charges no itemized information

Thank you for taking time to complete our survey. We do take pride in catering to our guests' needs the best way we can. I'M. sorry to hear that it seems you had added charges. I will be happy to send you an itemized receipt if you did not receive one after your stay. I will also reach out to see if I can clear anything up and get more information about our stay so we can improve our guest experience. I apologize for the overall experience you had with us. We truly value your business and would love to have you stay with us next time you are in the Cincinnati area. Please do not hesitate to contact me directly to make arrangements. I would love to handle your reservation from start to finish. Sincerely Jake Mann | Director of Rooms T 51… | ja…

Customer review rating 4.5/5

Abby S. Families - Confirmed reviews ALL

Stayed for a wedding and loved the hotel! The art was so fun, and the rooms were comfy and clean. Would definitely stay here again!

Thank you for taking time to complete our survey. We are so glad to hear you enjoyed your stay. Next time you are in the Cincinnati area we would love to have you back! Looking forward to having you with us again soon! Jake Mann | Director of Rooms T 51… | ja…

Customer review rating 2.5/5

Barbara M. Families - Confirmed reviews ALL

We enjoyed the room. However, tissue dispenser was empty and even when the empty box was placed on top of the cover, was not replaced. We stayed 4 nights. Used towels were taken away and most were not replaced. When we arrived at the room, there was a used gum wrapper on the floor. I left it there and it was never picked up during our stay. Any beverage glasses we brought up from the restaurant stayed on the counter the whole time as well. We didn’t realize that we were coming during theater season. The theaters were across the road so the restaurant was very busy. Food was good, but temperature of food was very inconsistent.

Thank you for taking the time to share your feedback. I am very sorry to hear about the food and cleanliness issues in your room. This is certainly not the experience we want our guests to have, and we apologize this stay was not what we would have hoped it would be for you. We sincerely apologize for the food issues and lack of housekeeping. This is not the standard of service we strive to provide, and your feedback will be addressed with our team to ensure a higher standard of is upheld. Sincerely Jake Mann | Director of Rooms T 51… | ja…

Customer review rating 4.5/5

Leah K. Couples - Confirmed reviews ALL

Great stay, great locale, terrible pillows

Thank you for taking the time to share your experience. We’re glad you enjoyed you enjoyed your stay with the exception of our pillows. I apologize that they were not up to the standards that we have at the hotel. Your comments have been shared with our housekeeping team so these issues can be addressed immediately. We appreciate your feedback as it helps us ensure our rooms meet the high standards our guests expect. We look forward to having you with us again soon! Jake Mann | Director of Rooms T 51… | ja…

Customer review rating 3.5/5

John L. Business - Confirmed reviews ALL

Nice hotel. Great art. The room had a room with French door windows that were so dirty that could easily be cleaned. The bathroom was a little worn and the lights were dusty.

Thank you for taking the time to share your experience. We’re glad you enjoyed the hotel’s art but sorry to hear about the condition of your room. We sincerely apologize for the lack of cleanliness. This is not the standard of service we strive to provide, and your feedback will be addressed with our team to ensure a higher standard of cleanliness is upheld. We appreciate your feedback and hope to have the opportunity to provide you with a seamless stay in the future. Jake Mann | Director of Rooms T 51… | ja…

Other web-users rate our hotel

  • 656 reviews 9.2/10 Location
  • 1,442 reviews 5.1/10 Room
  • 1,170 reviews 7.9/10 Service
  • 9 reviews 4.3/10 WiFi
  • 609 reviews 3.6/10 Cleanliness
  • 367 reviews 7.1/10 Food
  • 340 reviews 4.6/10 Amenities
  • 100 reviews 8.1/10 Breakfast

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