Mercure St Helens

The hotel was very disappointing from the cleanliness to the quality. For a weekday stay priced at £120 I would have expected a lot most. First of all the room was very dated and needs improving - the beds were 2 singles pushed together and was very soft so didn't get a comfortable night sleep. The room was also unclean with marks all over the bedding. The breakfast was also poor quality and would have expected a lot more. The location was good and the staff were very welcoming especially Amy on the front desk who was lovely. Overall would not recommend or return.

The hotel is tired, including the leisure club. Children’s swimming lessons take up half of the narrow pool meaning only one person can do lengths at a time, the steam room wasn’t working, there is a rusty pillar in the middle of the pool which is very off putting, and the glass roof is filthy. The king size bed was two singles pushed together & the mattress was far too soft. The bathroom extractor fan, safe, air-con & fridge weren’t working, there was no phone in the room, the sheets were ripped & had lumps of what looked like plastic stuck to them, the towels were threadbare and the ceiling paint was hanging off. The shower on/off and temperature controls were loose and the water was either freezing cold or scorching hot. The water leaked out of the shower’s enclosure all over the floor. Unsavoury guests staying at the hotel which was very off putting. Definitely won’t go back or recommend. I expected more from the Mercure chain. The only positives were the incredibly friendly staff and that there was plenty of parking.

I got a £100 parking fine for staying in the hotel carpark! The Hotel are not interested and says it is nothing to do with them despite me having put my car details into their computer. Terrible.....

My first weekend visiting where my boyfriend lives and we chose to stay here for a lovely night away, it was a gorgeous hotel, very aesthetic with some lovely views! It was super clean and had everything we needed in the room. We had the best weekend and having somewhere so nice, quiet, calming and somewhat luxury to go back to after a busy day was the best thing! Slept like a log in the incredibly comfy bed and was just an all round great experience! Would definitely recommend to friends and family🙂

Spent a month here due to my flat having a major flood. Firstly the hotel is centrally located with easy driving access and close to train & bus station which are only a brief walk away. The room I had was really nice and spacious and clean on the third floor. I never met a rude member of staff they were all brilliant friendly and helpful, Victoria and the bar / restaurant staff were Amazing and I practically worked my way through the entire menu during my stay. The bar staff were always chatty and friendly really approachable and despite seeing them have to deal with some rude people they were never flustered and kept their composure. The food portions were big especially the pasta and they have a specials menu which, I have had everything on and not once had a bad meal. The reception staff were all brilliant and readily available to help sort any issues and mine was only my key card stopping working (didn't realize it shouldn't go next to magnet on wallet etc it affects the strip) reception sorted it in seconds with zero problem. The manager was very approachable and friendly and it clearly is reflected in his team based on my experience The breakfast is a great selection so caters for all from continental breakfast to full cooked breakfast and yoghurts and fruit etc. on busy days the hot food is self service and on quiet days the staff take your order and its produced by the kitchen very quickly. I loved the coffee machine and would happily have brought it home it makes a really nice bean to cup coffee. There are leisure facilities for you to use and all the information regarding facilities is readily available and reception also let you know if you ask. I was at the hotel out of necessity due to the flood making my home uninhabitable and probably would never have considered booking in with me living so close however I would certainly recommend the hotel. I will certainly visit the bar again now that I am home because the staff are so welcoming and friendly. My experience of the hotel and all the staff I encountered was totally positive and the hotels facilities are great. I would happily stay again and I will certainly recommend the hotel if people are looking for somewhere to stay in St Helens.