Mercure Haydock Hotel 4 Sterne

Note Kundenmeinungen (Bewertung ALL) 4.1/5 221 Bewertungen

Bestpreisgarantie
Mercure Haydock Hotel - Image 1
Mercure Haydock Hotel - Image 2
Mercure Haydock Hotel - Image 3
Mercure Haydock Hotel - Image 4
Penny, LANE, WA119SG HAYDOCK, Vereinigtes Königreich

Beschreibung

Hotel-Extras

  • 13 fully-equipped meeting rooms for up to 180+ guests

  • Wedding facilities capable of accommodating 180 guests

  • On-site leisure facilities available for all guests

  • Beechers restaurant serves a selection of bistro-style meals

  • We are working towards being a Green Key certified which means we will meet a set of high stan

Unsere Unterkünfte

Lage des Hotels

Mercure Haydock Hotel

Penny, LANE
WA119SG HAYDOCK
Vereinigtes Königreich

GPS:53.472972, -2.637943

Tel
Fax +44 1942 559940

Erreichbarkeit und Anbindung

Hoteldienstleistungen

Check-in ab - Check-out bis

Vor Ort
  • Schwimmbad
  • Parkplatz
  • Restaurant
  • Rollstuhlgängig
  • Fitnessstudio
  • WLAN
  • Bar
  • Konferenzräume
  • 100 % Nichtraucherhotel
  • Zimmerservice

Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

Bewertung ALL  4.1/5  221 Bewertungen

TripAdvisor-Gesamtwertung  4.2/5  1.387 Bewertungen

Zertifikat für Exzellenz 2024

Title: Extremely Poor Service and Misleading Refund Communication

Note Tripadvisor 1.0/5

Lee3W33 Zertifizierte TripAdvisor Bewertung

We stayed at Mercure Haydock Park on 19–20 November 2025. After a very disappointing meal and grubby stay. we met with the General Manager the next morning. He was fair and agreed to issue a partial refund. Sadly, everything that came afterwards was unacceptable. Despite being told the refund would take 3–5 working days, the hotel did not process it for 8 days. During this time, my calls went unanswered and emails were ignored. When I finally received a reply, I was advised to “check with your bank” — yet it later became clear that the hotel had not processed the refund at all until a week after it was promised. Communication from the hotel and even Accor’s own customer care team was cold, dismissive, and lacked any empathy. I repeatedly had to chase for basic information, and the experience caused unnecessary stress and frustration. A real shame, because the conversation with the GM on the day was positive — but the follow-up service fell far below acceptable standards. This hotel has severe staffing issues and a dated hotel . Not clean the cobwebs in our suite were shocking .

Dear Lee, Thank you for taking the time to share your detailed feedback regarding your recent stay at Mercure Haydock Park. I genuinely appreciate your input, as it helps us understand where we can improve our services. I was glad to have spoken with you during your visit, and I'm truly sorry to hear that your experience after our conversation did not meet your expectations. It's important to me that each guest leaves feeling valued, and I regret that the follow-up communication regarding your refund did not reflect that. I understand the frustration you felt while waiting for the refund, especially after I assured you it would be processed within a specific timeframe. Unfortunately, there are instances where banking processes can delay transactions, which is out of our control. I sincerely apologize for any added stress this caused you. I also appreciate your feedback regarding your overall experience at our hotel. While I was pleased to hear your comments about our conversation, I have investigated further and I found that the concerns you raised do not align with the feedback we received from other guests that night. Warm regards, Ion Gavrilas General Manager Mercure Haydock Park

Exceptional Meeting Experience

Note Tripadvisor 5.0/5

Kelly M Zertifizierte TripAdvisor Bewertung

We had a fantastic experience in the meeting room yesterday. Stephanie and the team did an exceptional job of looking after us from start to finish. The food and refreshments were great, and the space itself was spotless and comfortable. The presentation equipment was also extremely easy to use, which made the day run smoothly. I’d highly recommend this venue and look forward to booking again.

Dear Kelly, Thank you so much for taking the time to share your wonderful experience with us! We’re thrilled to hear that you and your team had a fantastic meeting. It’s always our goal to provide exceptional service, and I’m glad to know that Stephanie and the team made such a positive impact on your day. We take great pride in the quality of our food and the comfort of our meeting spaces, so I’m delighted that you found everything to your liking. Your kind words are truly appreciated, and we can't wait to welcome you back to Mercure Haydock Hotel for your next booking! Warm regards, Ion Gavrilas General Manager Mercure Haydock Hotel

Gute Alternative zum Zentrum

Note Tripadvisor 4.0/5

beablk73 Zertifizierte TripAdvisor Bewertung

Ruhiges Hotel außerhalb gelegen, großer Parkplatz, Zimmer und Ausstattung sind gepflegt, Personal ist geschult, leider war an der Bar die Bierkühlung kaputt, das Flaschenbier war leider deutlich überteuert, Frühstück war okay mit Luft nach oben.

Dear beablk73, Thank you for taking the time to share your experience at our hotel. I’m glad to hear that you found our location peaceful and our staff attentive to your needs. We strive to maintain a high standard, and it’s rewarding to know that our clean, well-kept facilities made a positive impression. I sincerely apologize for the inconvenience you faced with the beer cooling issue at the bar and the pricing of the bottled beer. Your feedback is invaluable, and I will be sure to address this with our team to ensure improvements are made. As for breakfast, I appreciate your comments and am committed to enhancing our offerings for our guests. Thank you once again for your insights, and I hope to welcome you back to Mercure Haydock Park Hotel for an even better experience in the future. Warm regards, Ion Gavrilas General Manager Mercure Haydock Park Hotel

Hotel mit Charakter

Note Kundenmeinungen 3.5/5

Anonym Geschäftsreisende - Bestätigte Mitteilungen ALL

Ich bin seit 2000 Gast.

In die Jahre gekommen

Note Kundenmeinungen 3.5/5

Anonym Geschäftsreisende - Bestätigte Mitteilungen ALL

Der Raum und insbesondere das Bad sind sehr in die Jahre gekommen. Kunststoffgitter am Spiegel (Licht) sind sehr beschädigt. An der Bar ging Montagabend das Fass Guiness leer und es war bis Mittwochabend nicht ersetzt. Hier sollte die Lieferkette überdacht werden.

Dear Volker, I very much appreciate your feedback regarding your stay at the Mercure Haydock Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your feedback with our team as I am sure that it will encourage all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Steven Hayes General Manager

In Partnerschaft mit TripAdvisor

So bewerten andere Internetnutzer unser Hotel

  • 240 Bewertungen 9/10 Lage
  • 774 Bewertungen 5.7/10 Zimmer
  • 1.043 Bewertungen 8.7/10 Service
  • 5 Bewertungen 8.1/10 Internet
  • 269 Bewertungen 5.8/10 Sauberkeit
  • 208 Bewertungen 4.8/10 Preis-Leistungs-Verhältnis
  • 194 Bewertungen 6.2/10 Frühstück
  • 75 Bewertungen 3.7/10 Wellnessbereich

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Preis ab, für 1 Nacht für 1 Person in der jeweiligen Zimmerkategorie in der Nähe des Preises, ohne Zusatzleistungen, ohne Frühstück. Dieser entspricht dem niedrigsten öffentlichen Preis inklusive aller Steuern (Bei der Ankunft im Hotel können entsprechend den geltenden lokalen Vorschriften bestimmte Steuern anfallen (z.B. Kurtaxe).) für die betreffende Unterkunft, der heute auf der Website https://all.accor.com/ für einen Aufenthalt mit einer Übernachtung in den nächsten 20 Tagen gefunden wurde. Variabel je nach Zeitraum und Verfügbarkeit. Der Preis wird erst zum Zeitpunkt der Buchung garantiert. Jede Buchung (im Ausland) ist in der Währung des Landes zu zahlen, in dem sich das Hotel befindet. Es wird nur der bei der Buchung bestätigte Betrag in der Währung des Landes, in dem sich das Hotel befindet, garantiert. Sie können sich eine geschätzte Umrechnung in Ihre Währung anzeigen lassen, diese ist jedoch nicht vertraglich bindend. Bei der Zahlung kann Ihre Bank Ihnen Bankgebühren und/oder Wechselgebühren in Rechnung stellen.