Movenpick Centaurus Islamabad 5 stars

Customer review rating (ALL Rating) 4.2/5 377 reviews

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Movenpick Centaurus Islamabad - Image 1
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Movenpick Centaurus Islamabad - Image 4
1 Jinnah Avenue, Sector F-8/4, Beside Centaurus Mall, 44220 ISLAMABAD, Pakistan

Description

Hotel extras

  • Classic Rooms: Breathtaking city views, ideal for all travelers.

  • Deluxe Rooms: Breathtaking panoramic views for work and relaxation, ideal for every traveler!

  • Executive Rooms: Where pure luxury meets breathtaking views

Our accommodation(s)

Hotel location

Movenpick Centaurus Islamabad

1 Jinnah Avenue, Sector F-8/4, Beside Centaurus Mall
44220 ISLAMABAD
Pakistan

GPS:33.707848, 73.050285

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  377 reviews

Customer review rating 5.0/5

Hassan B. K. D. Business - Confirmed reviews ALL

Over all perfect experience.

Dear Guest, Thank you for your perfect rating and kind feedback. We are delighted to hear that you enjoyed your stay. We also appreciate your comment regarding the Muslim shower water pressure and will share this with our engineering team for review and improvement. We look forward to welcoming you again soon.

Customer review rating 5.0/5

Maria P. Families - Confirmed reviews ALL

Everything was perfect. Saad and his collague was very helpful and friendly. I had the best stay in my life. The hotel has the best service. I will be back!

Dear Guest, Thank you very much for your wonderful feedback. We are truly delighted to hear that you had such a memorable stay with us. Your kind words about Saad and his colleague will be proudly shared with the team, and we are thrilled to know their friendliness and support made your experience so special. We truly appreciate your recommendation and look forward to welcoming you back again very soon.

Customer review rating 2.0/5

Raja D. A. Families - Confirmed reviews ALL

Despite the official check-in time of 2:00 pm, I arrived at 3:00 pm after travelling from far, yet one of my rooms was still not ready. I was asked to wait, which was extremely disappointing after a long journey. The supervisor eventually upgraded me to another room, but unfortunately the issues continued from there. When I entered the room, the toilet had a very strong drainage smell. I immediately informed the staff and requested a room change multiple times (at least five times). Instead of resolving the issue, housekeeping only sprayed air freshener, and the smell continued throughout my stay. Another serious concern was the door lock not working. When I left the room, the door would not lock. I was told an engineer would check it when I returned. Although the engineer came, he could not fix the lock, and I ended up sleeping in a room that could not be locked, which felt unsafe and extremely uncomfortable. Furthermore, upon check-in, both rooms had empty minibars, no fruit baskets, and no welcome amenities, which are expected from a five-star hotel. Even after informing your staff, no one came to refill the minibar or provide the amenities. Overall, my experience was far below the standards expected from a highly reputed hotel like Mövenpick. I kindly request you to investigate this matter seriously and take appropriate action to ensure such issues do not happen again. I look forward to your response and a satisfactory resolution.

Dear Guest, Thank you for sharing your feedback. We sincerely regret that aspects of your stay did not meet your expectations. While an upgrade was arranged upon arrival to minimize waiting time, we understand that your overall experience, particularly regarding room comfort and amenities, fell short. We apologize for any inconvenience caused and for not providing the level of reassurance and service you deserved. Your comments have been shared with our management team, and corrective actions are being taken to improve room readiness, maintenance follow-up, and service coordination. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you again for a better experience.

Customer review rating 3.0/5

Humayun A. Business - Confirmed reviews ALL

Facility is nice but staff needs to be more courteous and guest friendly. Housekeeping staff needs proper training.

Dear Guest, Thank you very much for sharing your feedback. We are pleased to hear that you found the facility satisfactory and appreciate you taking the time to highlight your experience. We sincerely regret that the service did not meet your expectations. Your comments regarding cleanliness, courtesy, and staff training have been shared with the relevant departments, and corrective measures are being taken to improve our service standards. Please email us directly at HB… to share more details about your stay. We value your feedback and hope you will give us another opportunity to provide you with a more pleasant and comfortable stay in the future.

Customer review rating 4.0/5

Azhar Z. U. R. Couples - Confirmed reviews ALL

The shower drain was blocked. They could not set it right.

Dear Guest, Thank you very much for your feedback. We apologize for the inconvenience caused by the blocked shower drain and regret that it could not be resolved during your stay. Your comments have been shared with our engineering team to prevent this in the future. We appreciate your rating and hope to welcome you back for a smoother experience.

Other web-users rate our hotel

  • 259 reviews 9.2/10 Location
  • 418 reviews 8.5/10 Room
  • 950 reviews 9.2/10 Service
  • 144 reviews 7.9/10 Cleanliness
  • 80 reviews 8.6/10 Breakfast
  • 70 reviews 9/10 Wellness Area
  • 9 reviews 7.4/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.