Mövenpick Resort Waverly Phu Quoc 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,485 件のレビュー

ベストレートをお約束
Mövenpick Resort Waverly Phu Quoc - Image 1
Mövenpick Resort Waverly Phu Quoc - Image 2
Mövenpick Resort Waverly Phu Quoc - Image 3
Mövenpick Resort Waverly Phu Quoc - Image 4
Ong Lang Hamlet, Cua Duong Village, Phu Quoc District, 92000 PHU QUOC, ベトナム

説明

ホテルのその他の情報

  • 305 family-friendly room options with private balconies or pool access, latest in-room comfort

  • 70 years of Mövenpick culinary heritage with a variety of restaurants.

  • A wide range of lifestyle and fun activities for families and friends.

  • 720 m2 Ballroom with column-free.

  • A haven of wellness with a total of 15 treatment rooms.

当ホテルの客室

このホテルを予約
客室 1

ホテル所在地

Mövenpick Resort Waverly Phu Quoc

Ong Lang Hamlet, Cua Duong Village, Phu Quoc District
92000 PHU QUOC
ベトナム

GPS:10.283008, 103.924173

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,485 件のレビュー

お客さまの声 3.5/5

Hiroshi F. ファミリー - 確認済みレビュー すべて

Dear Mr. F., Warm greetings from Mövenpick Resort Waverly Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. It is never our intention to make any guest feel unwelcome or frustrated, and we are especially sorry for the lack of in-room equipment check from our team. We have noted your observations and recommendations for improvements to our service. Please be assured that we will coordinate the plans for these enhancements with the respective team members. We also appreciate your review and the compliments about our resort. It motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future. Warm regards, Vi Do Guest Experience Manager

お客さまの声 3.5/5

Riku U. 一人 - 確認済みレビュー すべて

お客さまの声 4.5/5

Koichi I. カップル - 確認済みレビュー すべて

Dear Koichi I., Thank you very much for taking the time to share your rating with us. We truly appreciate your kind support— it means a lot to our team and encourages us to keep doing our best for our guests. We truly value your feedback and will incorporate it into our action plan as we continue to improve the guest experience. We look forward to welcoming you back to our resort in the future. Warm regards, Michelle Vu Guest Experience Manager

お客さまの声 4.5/5

Mami W. ファミリー - 確認済みレビュー すべて

Dear Mami W., Thank you very much for taking the time to share your rating with us. We truly appreciate your kind support— it means a lot to our team and encourages us to keep doing our best for our guests. We truly value your feedback and will incorporate it into our action plan as we continue to improve the guest experience. We look forward to welcoming you back to our resort in the future. Warm regards, Michelle Vu Guest Experience Manager

お客さまの声 0.5/5

Ritsuko T. ファミリー - 確認済みレビュー すべて

Dear Mr. Ritsuko T., Thank you very much for taking the time to share such detailed feedback with us. We sincerely appreciate the effort you took to document and explain your experience, particularly regarding the safety concerns you encountered during your stay. First and foremost, please be assured that guest safety is our highest priority. We regret that your experience caused you distress and that you did not feel reassured during your stay. Following your comments, we were able to conduct a full internal investigation into the matters you raised. Our technical teams were addressing the issues at the time; however, we deeply regret that the communication from our front office team was not clear, timely, or reassuring. This gap in communication understandably contributed to your discomfort, and for that we are truly sorry. Your feedback has been taken very seriously and has been shared with both our engineering and front office leadership teams. Clear communication, especially in matters related to safety, is essential, and we are reinforcing procedures and training to ensure that concerns are acknowledged, explained, and followed up properly with guests. Thank you again for bringing these matters to our attention. While we regret that your experience fell short of expectations, your feedback allows us to address issues directly and strengthen our standards moving forward. Warm regards, Michelle Vu Guest Experience Manager

その他のウェブユーザーの評価

  • 800 件のレビュー 7.3/10 ロケーション
  • 1,665 件のレビュー 7.9/10 客室
  • 2,543 件のレビュー 8/10 サービス
  • 17 件のレビュー 9.3/10 インターネット
  • 1,019 件のレビュー 8.8/10 朝食
  • 734 件のレビュー 7/10 清潔さ
  • 672 件のレビュー 9.1/10 雰囲気
  • 51 件のレビュー 8.9/10 バー＆飲料

Powered by Trustyou

周辺の他の施設

フーコック島 ホテルのすべてのホテル