プルマンフーコック ビーチリゾート

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 2,124 件のレビュー

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Group 6 Ban Quy Hamlet, Duong To Commune, 0 フーコック, ベトナム

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ホテルのその他の情報

  • 専用バルコニーまたはガーデンテラスのある設備の整った客室やスイートは全部で 331 室あります。

  • プルマンが提供する広々とした上質の寝具をご用意しております。

  • バイチュオンに位置し、白砂のプライベートビーチまで 170m です。

  • 海外チャンネル視聴可能な液晶 IPTV（55 ～ 65 インチ）、ミニバー、セーフティボックスを完備しております。

  • 空港までの往復無料シャトルサービス有り

当ホテルの客室

ホテル所在地

プルマンフーコック ビーチリゾート

Group 6 Ban Quy Hamlet, Duong To Commune
0 フーコック
ベトナム

GPS:10.120242, 103.983464

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敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  2,124 件のレビュー

トリップアドバイザーの評価  5.0/5  607 件のレビュー

2024エクセレンス認証

Not a 5 star hotel. Overpriced and questionable service.

トリップアドバイザーの評価 1.0/5

Herr B トリップアドバイザー認証口コミ

Can't recommend at all. We wanted to indulge into a luxurious stay at Pullman. Unfortunately from the start the experience was terrible. When we arrived we were told the room is not ready and asked to come back at 3pm. Unsure why it takes until 3 pm to clean a room which had check out at noon. But OK. When we got back at 3pm the room was still not ready. So basically the first beach day was already over before we even stepped into the room. We weren't offered anything for making up for it. Only after I pushed for it we got 2 welcome drinks (which in my opinion should be included anyways for a nightly fare >220€). The welcome drinks then we're the next disappointment. We had to learn that we won't be able to choose cocktails, wine or beer but only water, juice and soft drinks. What is this? Once we were finally able to get into the room we had to find out that the beds are utterly uncomfortable. The rest of the room is nice. But if you wake up in pain without closing your eyes during the night the nice room looses it's appeal pretty fast. Would it be really too much to purchase matrasses which don't feel like wooden planks? The Internet was so bad we weren't even able to read the newspaper online. The staff is just not motivated at all. We had only one positive experience. This was the guy (bien) who brought your suitcases to the room. The rest really need some training to understand what service in a 5 star hotel should be. Check-in was simply bad. Not solution or guest oriented. The staff behind the bar should feel ashame. When we got there for the welcome drinks instead of taking our order where we were sitting they made us get up and walk to them. In total 5 people were behind the bar but only one was working and mixing the drinks. The rest was busy with their phones. Beach. The chairs at the beach a run down. Paint is falling off. There is no service at all. If you want a drink or food you need to get up, walk 200 meters and walk back with your drink. Certainly ok for a 3-4 star hotel but simply not for a expensive 5 star hotel like Pullman. It's overall simply a very very disappointing experience. The hotel is 4 star at best and hence heavily overpriced for what they offer.

Inconsistencies. Nice hotel.

トリップアドバイザーの評価 3.0/5

alyssam8 ファミリー - トリップアドバイザー認証口コミ

Not great: Beds are uncomfortable. If you have 2 Accor plus cards you need to let the restaurant know before you order, so they can separate your table otherwise you can’t use them both. Pool is cold. Restaurant is ok, but you get bored after a few days of it. Staff tell you that the last order for the restaurant is at 10pm. Check in went from 9pm - 9:40pm so when we got to the restaurant we were told it was closed (last orders now being told was 9/9:30) so couldn’t order anything. The room service menu only had about 6 dishes and they were all Vietnamese food that westerners may not want to eat. We went to order a drink from the bar but the lady would not serve us because she said last orders were at 11:30pm. We showed her our phones that said 11:28pm. Staff don’t seem to take accountability or help you when they give you the wrong information. No overview of resort facilities. Great: Sun loungers Beach bar Pool service Food is cheap if you have Accor plus membership (50% off) Things to know: There are other hotels just a short walk along the beach that have restaurants with more atmosphere at night. The intercontinental lets you join IHG and you get 20% off food and beverage bills. The night markets down the road are clean but nothing really there. Staff warm to you after you have been there a few days. The first day it’s a constant battle.

Dear Our Valued Guest, Thank you for sharing your detailed feedback regarding your stay at Pullman Phu Quoc. We truly appreciate both your positive comments and your constructive suggestions, as they help us continuously improve our guest experience. We’re sorry to hear that the comfort of the beds did not meet your expectations, and we apologize for the confusion regarding the Accor Plus cards and restaurant orders. We understand how frustrating it must have been when the timing didn’t align, and we’ll work with our team to ensure clearer communication moving forward. Regarding the pool temperature, we will look into this to ensure that it remains comfortable for all guests. We also take note of your comments on the room service menu, as we want to provide a variety of options to cater to all tastes. We appreciate your feedback about the restaurant hours and bar service, and we will review our policies to avoid any future miscommunication with our guests. On a positive note, we’re glad you enjoyed our sun loungers, beach bar, pool service, and food offerings, especially with the Accor Plus membership discount. It’s also great to hear that our staff’s warmth and hospitality were felt after the initial days, and we’re pleased that the overall ambiance was to your liking. Thank you once again for your valuable insights, and we hope to welcome you back in the future for a more seamless and enjoyable experience. Warm regards, Xuan Nguyen Guest Experience Manager

Beautiful stay and lovely staff

トリップアドバイザーの評価 5.0/5

cchchoi1986 ファミリー - トリップアドバイザー認証口コミ

My family had a great stay at Pullman Phu Quoc, when we finally checked in - we were helped to our room by attendant Lac who was very friendly and helpful during our stay. Our first two rooms were quite humid and smelt of mildew, finally manager Duong was able to help with the seamless transition of rooms and ended up upgrading us. My parent’s rooms were normal and comfortable. The breakfast is great, especially the daily flavors of juices plus pho and banh mi stations. The hotel pool and other facilities were well maintained and staff very professional. They even helped us book restaurants outside of the hotel as well introduce us to a taxi driver that helped us throughout our trip to take us safely and quickly to many destinations. Would recommend a stay here for future travelers

Dear Mr. Choi, Thank you so much for sharing your detailed and thoughtful feedback! We’re thrilled to hear that your family had a great stay at Pullman Phu Quoc. It’s wonderful to know that Lac’s friendly and helpful service made a positive impact on your experience. We also truly appreciate your understanding regarding the room transition, and we’re pleased that Manager Duong was able to ensure a smooth upgrade and resolution to your concerns. We’re delighted that you enjoyed the breakfast, particularly the daily juice flavors and our pho and banh mi stations. It’s also great to hear that you found our pool and facilities well-maintained and that our staff were professional throughout your stay. We’re glad that we could assist with restaurant bookings and introduce you to a reliable taxi driver, ensuring you had a smooth and enjoyable trip around Phu Quoc. Thank you for your high recommendation, and we hope to welcome you and your family back for another memorable stay in the future! Warm regards, Xuan Nguyen Guest Experience Manager

recommend to stay

トリップアドバイザーの評価 5.0/5

Chattie C トリップアドバイザー認証口コミ

All staff provided very good hospitality since I arrived at the airport. Cozy room and Good quality of breakfast in terms of variety and favor. I would like to give a compliment to Binh, he is attentive and considerate, try the best to help me in quick respond, thanks a lot.

Dear Mr. Chattie C, Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience from the moment you arrived at the airport. It’s great to know that you enjoyed your cozy room and the variety and quality of our breakfast. We truly appreciate your kind words about Binh. We will be sure to pass along your compliments to him, as he will be thrilled to know his efforts made a difference during your stay. Thank you for recommending us, and we look forward to welcoming you back for another fantastic experience! Warm regards, Xuan Nguyen Guest Experience Manager

One of the best stay we've had

トリップアドバイザーの評価 5.0/5

Marinel N トリップアドバイザー認証口コミ

We stayed there for about a week. Customer service was excellent. They provided free airport pickup and drop off service. Front office staff were friendly and courteous. Mr. Vu, GRO was so helpful in all aspects, he pointed us to where the best places are in Phu Quoc, he helped us in communicating with non English speaking staff and concessionaires outside the hotel that's why my daughter and sister were able to enjoy para sailing and jet skiing. If we needed help in anything, Vu was just a phone call away. We ate at Mad Cow, their grilling restaurant, steak was great and staff knows what they're doing and talking about. Breakfast at the Salt 'n Pepper restaurant offers a wide variety of food. We specially love their speciality coffee (coffee and coconut cream). Beach area is private where you can lounge in peace. Overall, we had a very pleasant stay and we will definitely come back.

Dear Ms. Marinel N, Thank you so much for your thoughtful and detailed review! We are absolutely delighted to hear that you had such a wonderful experience during your week-long stay. It’s great to know that our customer service, including the free airport pickup and drop-off service, made your visit more enjoyable. We’re especially pleased that Mr. Vu was able to assist you with recommendations and help facilitate activities for your family, ensuring that you had a memorable time parasailing and jet skiing. We’re also thrilled that you enjoyed dining at Mad Cow, and it’s fantastic to hear that our staff provided expert service. We’re glad you loved the variety of food at Salt 'n Pepper, especially the specialty coffee — it’s a guest favorite! We truly appreciate your kind words about our private beach area and are happy that you had the opportunity to relax in peace. We look forward to welcoming you back for another fantastic stay! Warm regards, Xuan Nguyen Guest Experience Manager

との提携 TripAdvisor

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