Dear Khun Pintuon, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor member, I sincerely appreciate your feedback as this helps me to reflect on our current service standard and look at ways to further improve the guest's experience and enhance your future stays. However, I understand that your have experienced some inconvenience with the power outage on the night of August 29th, which has impacted your restful evening. I sincerely empathize with your feeling and deeply apologize for the disappointment caused. This is certainly not the type of experience I would like us to provide to you nor to any guests and it is most unfortunate that you have experienced such shortcomings. While I may not be able to take away the negative feeling caused by the power outage, allow me to transparently share that the power outage was due to a short circuit that occurred on Bangkok Metropolitan Electricity grid due to the high tension in the neighborhood, which is not related to the hotel, nor a human error. As soon as the power outage occurred, the hotel emergency generator took the relay to cover the emergency power back-up. Regretfully, this does not cover the air-condition. I am terribly sorry for any frustration and dissatisfaction this has caused to you. As you may understand, this was unfortunately beyond the hotel's control. Nevertheless, rest assured that we will further follow-up with Bangkok Metropolitan Electricity Authority to ensure they are taking the appropriate corrective measures to avoid such reoccurrence and inconvenience to our guests in the future. I trust this will bring you comfort and reassurance that your feedback and experience matters to me. Despite this incident, I genuinely hope the rest of your stay was to your liking. Despite your disappointment, I sincerely hope to welcome you and your family again at Movenpick BDMS Wellness Resort Bangkok on your future travels to the city and ensure a more seamless and pleasant stay with us filled with gracious Thai hospitality from our team. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Khun Nanthaphan, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on your recent travel to Bangkok and thank you for taking the time to share your experience. Your opinion is very valuable to me in order to reflect on our service offerings and continuously look at ways to further improve our guest's experience in the future. I was pleased to read that you have fully enjoyed your time with us and appreciated the hotel's resort facilities ensuing a relaxing and enjoyable stay. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. Meanwhile, I acknowledge your comment about the quality of our food. I fully empathize with your feelings and recognize that every guest has a different appreciation and expectations in terms of the food & beverages offering, which I sincerely respect. Rest assured that I welcome your feedback in a constructive manner and will review the highlighted points with our Director of Food & Beverages and our Executive Chef to see how we can further enhance our food & beverages offerings and our guest's experience in the future. I trust this will ease your concerns and bring you comfort and reassurance that your feedback matters to me. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Khun Kornsuppa, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. I genuinely welcome every guest's feedback, the good, the bad and the ugly as this helps me to continuously reflect on our service standard and look at ways to further enhance our guest's experience in the future.    I am glad to hear that you have thoroughly appreciated your time with us, and in particular our hotel facilities, the healthy breakfast offering, the genuine service from our team, along with everything the hotel had to offer for a blissful moment with Movenpick. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. In the meantime, I acknowledged from your comment that you have experienced some shortcoming with the room assignment facing the construction building. Rest assured that I will personally review the matters with our Front Office Manager and re-emphasize to all our reception team to pay more attention on the room arrangement for our guests to avoid such reoccurrence in the future. Meanwhile, I have asked our Front Office Manager to update your guest's profile with a preference for a room facing the garden for your future stays. I trust this will ease your concerns and bring you comfort and reassurance that your feedback and experience matter to me. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Khun Somsak, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on your recent travel to Bangkok and for taking the time to share your experience. As a valued ALL Accor Gold Elite member, I genuinely welcome every guest's feedback as this helps me to constantly reflect on our service standard and look at ways to further improve our guest's experience in the future. I am delighted to hear that you had a wonderful time with us. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I sincerely look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Khun Thinnarat, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. I sincerely appreciate your genuine comment as this helps me to reflect on our service standard and look at ways to further improve our guest's experience in the future. I am delighted to read that you have thoroughly enjoyed your time with us and appreciated our overall facilities from our resort-style hotel along with our healthy breakfast offering, focusing on our guest's well-being. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Khun Phanpilas, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor Platinum Elite member, your opinion is very valuable to me in order to reflect on our service offerings and continuously look at ways to further improve our guest's experience in the future. I am delighted to read that your recent stay experience was above your expectation, and you have thoroughly enjoyed your time with us. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Khun Siriman, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for choosing Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor Platinum Elite member, your opinion is very valuable to me in order to reflect on our service offering and look at ways to continuously enhance our guest's experience in the future. I am delighted to learn that you have fully enjoyed our urban oasis in the heart of Bangkok, the room upgrade benefits, the hotel's atmosphere, the friendly service from our team, along with everything else our resort-style hotel had to offer for a relaxing and indulging moment on this occasion. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Khun Chaiyavitch, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor Gold Elite member, I genuinely welcome every guest's feedback as this helps me to constantly reflect on our service standard and look at ways to further improve our guest's experience in the future. While I understand that your recent stay was overall to your expectations and you have appreciated the the genuine and friendly service provided by our team, I also noticed from your comment that you have experienced the condition of the wash basin presence with rust which concern about the cleanliness standard. I fully empathize with your feelings and appreciate your candid feedback. While I honestly do not have any excuse for the service shortfall in terms of the cleanliness, rest assured that I will personally review these matters with our Executive Housekeeper to re-emphasize on the cleanliness standard of the hotel with the housekeeping maid and provide further training and coaching to the maid and the supervisor to avoid such reoccurrence and inconvenience to other guests in the future. I trust this will bring you comfort and reassurance that your feedback and experience matter to me. I sincerely look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Khun Sutaree, Warm greetings from Movenpick BDMS Wellness Resort Bangkok!  May I thank you for choosing to stay at Movenpick BDMS Bangkok Hotel on your recent travel to the city and for taking the time to share your experience. As a valued ALL Accor Gold Elite member, your opinion is very valuable to me in order to constantly reflect on our service standard and look at ways to continuously improve our guest's experience in the future. I am pleased to read that your recent stay has exceeded your expectation, and you have greatly appreciated the friendly service from our team, the comfort of the room, the delicious foods, along with the overall facilities from our resort-style hotel, ensuing a relaxing and enjoyable stay. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits.  Best regards, Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Khun Thidathep, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! May I thank you for returning at Movenpick BDMS Bangkok Hotel on your recent occasion and for taking the time to share your experience. As a valued ALL Accor Gold Elite member, your opinion is very valuable to me in order to constantly reflect on our service standard and look at ways to further improve our guest's experience in the future. I am delighted to read that you had a wonderful time with us and appreciated everything the hotel had to offer for a blissful moment with Movenpick. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Khun Kanchana, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! May I thank you for returning at Movenpick BDMS Bangkok Hotel on your recent occasion and for taking the time to share your experience. As a valued ALL Accor Platinum Elite member, your opinion is very valuable to me in order to constantly reflect on our service standard and look at ways to further improve our guest's experience in the future. I am delighted to read that you had a wonderful time with us and appreciated everything the hotel had to offer for a blissful moment with Movenpick. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Khun Panumas, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor Platinum Elite member, I sincerely appreciate your genuine comment as this helps me to reflect on our service standard and look at ways to further improve our guest's experience in the future. I am delighted to read that you had a wonderful family time with us and appreciated everything the hotel had to offer for a blissful moment with Movenpick. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. In the meantime, I acknowledged from your comment about the room assignment facing the construction building. Rest assured that I have asked our Front Office Manager to update your guest's profile with a preference for a room facing the garden for your future stays. I trust this will ease your concerns and bring you comfort and reassurance that your feedback matters to me and my team. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Khun Sirirat, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor Silver member, I sincerely appreciate your feedback as this helps me to reflect on our current service standard and look at ways to further improve the guest's experience and enhance your future stays. I am delighted to read that you thoroughly enjoyed your time with us and appreciated the cleanliness standard in the room, the healthy breakfast, and above all the friendly service provided by our team. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Khun Panassakorn, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor member, I sincerely appreciate your genuine comment as this helps me to reflect on our service standard and look at ways to further improve our guest's experience in the future. I am pleased to learn that your stay was overall to your expectations, and you have appreciated our hotel’s atmosphere, the delicious food, the friendly service and helpfulness from our team along with the rest of the hotel facilities to ensure a relaxing time on this visit. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Khun Suttida, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. Your opinion is very valuable to me in order to reflect on our service standard and look at ways to continuously enhance our guest's experience in the future. I am delighted to read that you have thoroughly enjoyed your time with us. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Khun Bannawat, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on your recent visit and for taking the time to share your experience. As a valued ALL Accor Gold Elite member, your opinion is very valuable to me in order to reflect on our service standard and look at ways to constantly improve our guest's experience in the future. I am delighted to read that you and your family have thoroughly appreciated the family suite on this occasion. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Khun Oraya, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. I sincerely appreciate your feedback as this helps me to reflect on our current service standard and look at ways to further improve the guest's experience and enhance your future stays. However, I understand that your recent stay experience was not entirely up to your expectation and noticed from your comment that, while you have appreciated the comfort of the room, you were unhappy with the communication from our receptionist as well as the car parking facilities at the hotel. I sincerely empathize with your feeling and deeply apologize for the service shortfall and for the negative impression service left from your recent visit. This is certainly not the type of experience I would like us to provide to you nor to any guests and it is most unfortunate that we had you leave our doors dissatisfied on this occasion. While I honestly do not have any excuse for this service shortfall, rest assured that I have personally reviewed these matters with our Front Office Manager and our Loyalty Manager to re-emphasize on the genuine, friendly and welcoming service spirit that characterize our Movenpick Service Standard and provide further training and coaching to the concerned receptionist to focus on attention to guest booking details, clear and accurate communication at check‑in along with the appropriate information related to the rooms and benefits to avoid such cumbersome experiences. I trust this will ease your concerns and bring you comfort and reassurance that your experience and feedback matters to me. In spite of your disappointment, I sincerely look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok and have the opportunity to remedy the poor impression left from your last visit. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Khun Narodom, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor Platinum Elite member, I sincerely appreciate your genuine comment as this helps me to reflect on our service standard and look at ways to further improve our guest's experience in the future. I am delighted to read that you have thoroughly appreciated your time with us, and in particular the healthy breakfast offering, focusing on our guest's well-being and the amenities and above all, the friendly and genuine service spirit from our team. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…