Dear Alexander, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor Silver member, I genuinely welcome your feedback as this helps me to reflect on our current service standard and look at ways to further improve our guest's experience in the future. I am delighted to read that you have thoroughly enjoyed your time with us and appreciated the convenient location, the food & beverage offering, the spacious guestroom, and the friendly service from our team. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Dmitry, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor member, your opinion is very valuable to me in order to constantly reflect on our service standard and look at ways to further improve our guest's experience in the future. I am delighted to read that you have thoroughly enjoyed your time with us and appreciated the overall hotel facilities, especially the breakfast offering. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Andrii, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. Your opinion is very valuable to me in order to constantly reflect on our service standard and look at ways to continuously improve our guest's experience in the future. I am delighted to read that you have thoroughly appreciated your time with us. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. With kind regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Viktoriia, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. I sincerely appreciate your genuine comment as this helps me to reflect on our service standard and look at ways to further improve our guest's experience in the future. I am delighted to read that you have thoroughly enjoyed your time with us and appreciated the overall hotel facilities, the delicious breakfast along with the feignedly service provided by our team. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. In the meantime, I under also noticed from your comment about the flooring in the room. Allow me to transparently share that we are currently upgrading our guestrooms with new flooring, new shower units, new 55" SMART television, lighting enhancement and more to further enhance our guest's experience. As such work always take time, please bear with me and my team as we are working diligently to complete these enhancement plan. I trust this will bring you comfort and reassurance that your feedback and experience matter to me. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Mövenpick BDMS Wellness Resort Bangkok ru…

Dear Mariia, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor member, I sincerely appreciate your genuine comment as this helps me to reflect on our service standard and look at ways to further improve our guest's experience in the future. I am delighted to read that you have thoroughly enjoyed your time with us and appreciated the hotel convenient location, the spacious guestroom and the outdoor swimming pool along with our healthy breakfast offering, focusing on our guest's well-being. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. In the meantime, I under also noticed from your comment about the cleanliness standard in your room. Please rest assured that I have shared your feedback with our Executive Housekeeper to re-emphasized with the cleanliness standard training to the team to avoid such reoccurrence in the future. I trust this will ease your concerns and bring you comfort and reassurance that your feedback and experience matter to me. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Mövenpick BDMS Wellness Resort Bangkok ru…

Dear Maksim, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued Accor ALL Platinum Elite member, your opinion is very valuable to me in order to reflect on our service standard and look at ways to further improve the guest's experience in the future. I am delighted to read that you had a wonderful time with us and appreciated the convenient location, the cleanliness standard, along with the friendly service spirit from our team. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Mövenpick BDMS Wellness Resort Bangkok ru…

Dear Pavel, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for staying at Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued Accor ALL Gold Elite member, I sincerely appreciate your feedback as this helps me to reflect on our service standard and look at ways to further improve our guest's experience and enhance your future stays. While I understand that your recent stay experience was overall up to your expectation and you have appreciated the resort style of the hotel along with the facilities, I also noticed that we have the opportunity to further enhance your future stays as you have scored us 80 out of 100. I acknowledge that 80 is an acceptable score, yet I genuinely believe that there is always room for improvement. I also noticed from your comment that you found the room in need of an upgrade. I fully empathize with your feelings and allow me to transparently share that we are currently upgrading our guestrooms with new flooring, new shower units, new 55" SMART television, lighting enhancement and more to further enhance our guest's experience. As such work always take time, please bear with me and my team as we are working diligently to complete these enhancement plan. I trust this will bring you comfort and reassurance that your feedback and experience matter to me. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Pavel, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for choosing to stay at Movenpick BDMS Bangkok Hotel on your recent travel to the Land of Smiles and for taking the time to share your experience. As a valued Accor ALL member, your opinion is very valuable to me in order to reflect on our service standard and look at ways to further improve our guest's experience in the future. I am delighted to read that you have thoroughly enjoyed your time with us and appreciated the spacious room, the delicious food, along with the friendly and caring service provided by our team. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. With kind regards Rubel Rubel Miah General Manager Mövenpick BDMS Wellness Resort Bangkok ru…

Dear Алла, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! May I thank you for choosing to stay at Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. I sincerely appreciate your feedback as this helps me to constantly reflect on our service standard and look at ways to continuously improve our guest\'s experience in the future. However, I understand that your recent stay was not up to your expectations and noticed from your feedback that you have experienced some shortcomings with the lack of assistance from the concierge team with your luggage, with the cleanliness of the balcony, the drainage in the shower room, the delay in delivering your food orders and with the elevators. I sincerely empathize with your feelings and humbly apologize for the inconvenience caused. This is certainly not the type of experience I would like us to provide to you nor to any guests and it is most unfortunate that we had you leave our doors unhappy. I acknowledge that your stay coincided with the earthquake in Myanmar which has affected Bangkok area. While this is in no way an excuse, allow me to transparently share that the hotel experienced a surge in bookings with over 100 room bookings for that day only and with many neighbors moving to the hotel to stay overnight or to dine at the restaurant. As such, all our team were engaged, assisting guests, addressing their concerns for their flights, transportation arrangements, coordinating with the airport and more. Additionally, as most restaurants closed on that evening, all hotel guests and neighbors dined at the hotel, overflowing the orders from in-room dining, at the Bittersweet Lounge, at the Khum Hom restaurant and Rim Klong Cafe, creating delays in the food delivery. Once again, this is in no way and excuse, but I wanted to transparently share the situation as our team tried their best to look after all our guests. With regards to the water drainage in the shower room, rest assured that I have asked our Director of Engineering to inspect the room you have stayed at following your feedback and they have taken the appropriate corrective action to ensure a smooth drainage from the shower. Meanwhile, pleased be informed that I am currently reviewing the overall bathroom layout and we will be upgrading all the guestroom shower facility with new units, creating more space and comfort for our guests in the future. We have recently completed a model room with the new shower and are waiting for the materials to kick-off the project within the coming weeks. I trust this will ease your concerns and bring you comfort and reassurance that your feedback and experience matters to me. In spite of the above matters, I sincerely look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok on your future travels to the city and ensuring a more seamless and blissful stay with us filled with gracious Thai hospitality from our team. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Elena, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! May I thank you for choosing to stay at Movenpick BDMS Bangkok Hotel on your recent travel to Bangkok and for taking the time to share your experience. I sincerely appreciate your feedback as this helps me to reflect on our service standard and look at ways to continuously improve our guest's experience and enhance your future stays. While I understand that your recent stay experience was overall up to your expectation, I also noticed that we have the opportunity to further enhance your future stays as you have scored us 80 out of 100. I acknowledge that 80 is an acceptable score, yet I genuinely believe that there is always room for improvement. I understand from your comment that, while you were happy with the hotel's convenient location, the swimming-pool facilities along with the delicious buffet breakfast offering, you have also experienced some inconvenience with the hot/cold water in the shower and was unhappy with the minibar being empty. Pertaining to the shower, while I may not be able to take away any negative feeling from your last visit, rest assured that I have asked our Director of Engineering to inspect the room you have stayed at and take the appropriate corrective measures with regards to the water pressure to avoid such inconvenience to other guests in the future. I trust this will bring you comfort and reassurance that your feedback and experience matters to me. Meanwhile, with regards to the minibar being empty, allow me to transparently share that we are providing the mini fridge in the guestroom for our guest's convenience to store their personal items and as such the minibar is left empty on purpose. Nevertheless, I acknowledge that there is an opportunity to better communicate this service to our guests and therefore I have asked our Marketing team to create a visual can be displayed on the minibar to avoid any misunderstanding or inconvenience to other guests in the future. I hope this will ease your concerns. In spite of the above matters, I sincerely look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok on your future travels to the city and ensuring a more seamless and blissful stay. With kind regards Rubel Rubel Miah General Manager Mövenpick BDMS Wellness Resort Bangkok ru…