Dear Valued Guest, Thank you for your wonderful review. We are truly honored by your kind words and thrilled to hear that you had such a positive experience with us. It is a pleasure to know that our staff, cleanliness, and location contributed to making your stay enjoyable. We are especially delighted to be considered the best hotel in terms of value for money during your travels. We look forward to welcoming you back to Novotel in Bangkok on your next visit to the city. Best regards, Emron ABDULLATEEF Duty Manager

Dear Valued Guest, Thank you for sharing your valuable feedback. We are delighted to hear that you found the hotel clean, enjoyed the excellent breakfast, and appreciated the early check-in. Regarding the slippers, we would like to inform you that all amenities, including slippers, are available upon request at no additional charge. Please do not hesitate to inform our staff during check-in, and they will be happy to assist you. We also appreciate your comments about the surrounding area, and we understand your concerns. We always strive to ensure our guests have a comfortable and pleasant stay. We look forward to welcoming you back in the future. Kind Regards, Emron ABDULLATEEF Duty Manager

Dear Valued Guest, Thank you for choosing to stay at Novotel Bangkok Sukhumvit 4. We apologized for any disappointment you may have experienced during your stay with us. Our team always strives to make our guest's stay as enjoyable and memorable as possible. We had prepared a birthday arrangement and cake for you, but unfortunately, we were unable to reach you through phone or in person due to the " do not disturb" sign on your room door. We will make sure to improve our communication methods in the future to avoid any recurrence and we hope to have another chance to make it up to you in the future. We do apologize once again for this unfortunate issue happened. At Novotel, every guest comment is crucial for our implementation. We assure you that your input will be shared with the concerned department to ensure we address the issues and find ways to enhance our guest's experience. In regards of the location, we are truly sorry to read that you found the hotel location was not met your satisfaction due to our hotel is located in heart of the city of Bangkok, which offers a wide range of attractions and activities for visitors. While we strive to provide a safe and comfortable environment within the hotel premises, we understand that the surrounding area may have different characteristics that may not suit everyone's preferences. However, it is entirely choice, what to visit and what to avoid. We genuinely appreciate your valuable input and look forward to welcoming you back to our hotel once again. Kind Regards, Phasnonth Pornpanuwat Assistant Guest Relation Manager

Dear Valued Guest, Thank you for taking out time to leave us a comment regarding your stay at Novotel Bangkok Sukhumvit 4. It is delightful to read that all aspects of your stay were met your expectations, and your children were happy with the breakfast offering during the stay. We have this policy to ensure that our guests who travel with their children underage of 16 years old had an enjoyable experience. However, we do apologize for inconvenience you have had about the quality of Wi-Fi. We value your feedback and will take your comment to the relevant departments to ensure that we find ways to improve our service and to prevent such similar issues happen again. Please rest assured that we will use it to continuously enhance our services for future guests. Thank you once again for your kind understanding and patience. We look forward to the chance to exceed your expectations and provide you with a memorable stay. Best Regards, Phasnonth Pornpanuwat Assistant Guest Relation Manager

Dear Ms. Sofia T., Thank you for taking the time to provide us with your feedback regarding your recent stay at Novotel Bangkok Sukhumvit 4. We are regretted to read that your overall stay was not met your expectations. We understand that not all guests are comfortable with the general area surrounding the hotel due to its proximity to certain establishments. Although we cannot control what is outside of our property walls, we do ensure that our guests are provided with a safe and secure environment within the hotel itself. We hope that you will visit us again in the future and thank you once again for providing us with such a thoughtful review. Yours sincerely, Phasnonth Pornpanuwat Assistant Guest Relation Manager