Dear Ms. D., Thank you very much for sharing your wonderful feedback regarding your recent stay with us. We are delighted to know that you enjoyed the fast check-in experience, the cleanliness of the room, the comfort of the bed, and the overall service provided by our team. It is always encouraging to receive such positive comments from our valued guests. We also appreciate your feedback regarding the restaurant and especially the onion soup you experienced. Please accept our apologies that this dish did not meet your expectations. Your comments have been shared with our culinary team for review and consideration, as guest feedback is very important for us to continuously improve our dining experience. Thank you once again for choosing to stay with us. We truly hope to have the pleasure of welcoming you back again for another enjoyable stay in the near future. Kind regards, Management Team Mercure Bangkok Makkasan

Dear Mr. Egor E., Thank you very much for your wonderful review and for rating your stay 100/100. We are truly delighted to read your kind words. It brings us great joy to know that our team made such a strong impression on you and your family. Your comment that our team made you want to return not just to Bangkok, but specifically to our hotel, is the highest compliment we could receive. We will be sure to share your feedback with the entire team—“everyone is brilliant” will certainly make them very proud. At the same time, we sincerely appreciate your constructive feedback regarding housekeeping. We understand how important timing is, especially when traveling with a child. We apologize for the inconvenience caused and will reinforce with our Housekeeping team to ensure better coordination and more thorough service, even when schedules need to be adjusted. Thank you once again for your kind support. We truly look forward to welcoming you and your family back for another memorable stay. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Mr. S., Thank you very much for taking the time to share your feedback following your recent stay with us and for your high overall rating. We are pleased to know that you enjoyed a calm and comfortable night before your flight, and that you were satisfied with the accommodation, cleanliness, and overall experience at the hotel. At the same time, we apologize for the inconvenience you faced when trying to call a taxi. We understand how important smooth transportation arrangements are, especially before departure. Your comment has been shared with our Front Office and Concierge teams so we can improve coordination and provide clearer assistance or alternative options for our guests in the future. Thank you once again for your valuable feedback and for recommending Mercure Bangkok Makkasan. We hope to have the pleasure of welcoming you back again on your next visit to Bangkok. Warm regards, Mercure Bangkok Makkasan Team

Dear Mr. Ilya, Thank you very much for sharing your feedback following your stay at Mercure Bangkok Makkasan. We are pleased to know that you appreciated the location and found our team to be friendly and helpful. We also thank you for your constructive comments regarding room size, breakfast variety, and Wi-Fi speed. Your feedback has been shared with the relevant teams as part of our ongoing efforts to improve the guest experience. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back again in the future. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Mr. N., Thank you very much for taking the time to share your detailed and honest feedback following your stay at Mercure Bangkok Makkasan. We truly appreciate your openness, and we sincerely apologize that your experience did not fully meet your expectations. While we are pleased to know that there were aspects of the hotel you liked and that you found our team hardworking and friendly, we deeply regret the shortcomings you experienced, particularly regarding the room size, outdated condition, cleanliness, and towels. Your comments about the open bathroom design and limited space for a family stay are well noted, and we understand how this could be uncomfortable. We are especially concerned to learn about the discomfort you and your wife experienced after dining at our restaurant. Please accept our sincere apologies for this matter. Your feedback has been shared with our culinary and hygiene teams for immediate review, as food safety and guest well-being are of the highest importance to us. Additionally, we regret that your departure experience did not feel warm or appreciative. A simple “thank you” is indeed essential, and we apologize that this was missed. This feedback has been shared with our Front Office team to reinforce the importance of courteous and heartfelt communication at all times. We also acknowledge your comments regarding value for money and ease of access. Your feedback has been forwarded to the relevant departments as part of our ongoing review and improvement plans, including housekeeping standards and facility upgrades. Thank you once again for your candid feedback. Although we regret that your stay fell short of expectations, your comments are invaluable in helping us improve. We sincerely hope you will consider giving us another opportunity in the future to provide you with a more positive and comfortable experience. Warm regards, Management Team Mercure Bangkok Makkasan

Благодарим вас за положительный отзыв. Нам очень приятно узнать, что вы остались довольны уровнем обслуживания, чистотой, удобствами в номере и зоной у бассейна. Будем рады вновь приветствовать вас в Mercure Bangkok Makkasan в ближайшем будущем! С наилучшими пожеланиями,