Bachleda Luxury Hotel Kraków - MGallery Collection 5 星

客户意见评级 (ALL 评级) 4.8/5 692 评论

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Plac Kossaka 6, 31106 克拉科夫, 波兰

描述

酒店其他优惠

  • 在高雅内饰的美丽环境中探索一片宁静的绿洲。

  • 品鉴非凡奢华本真。

  • 触感、香韵与色彩交融，令您每次的造访都是难以忘怀的经历。

  • 置身于克拉科夫城心。

  • 尽享皇室级早餐礼遇。

我们的客房

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酒店位置

Bachleda Luxury Hotel Kraków - MGallery Collection

Plac Kossaka 6
31106 克拉科夫
波兰

GPS:50.0566, 19.9284

电话
传真 +48 12 424 11 01

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 欢迎宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

GAVI

Taste the elegance of the GAVI restaurant with its richly decorated interiors, taking you on a culinary journey in the Fine Dining style. Enjoy the unforgettable textures, fragrances and colors.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.8/5  692 评论

TripAdvisor 评级  4.8/5  329 评论

卓越奖 2025

Excellent hotel you won’t beat it

Tripadvisor 评级 5.0/5

William r 经 TripAdvisor 认证的评论

Excellent five star hotel. Beautiful hotel outside and in but what really makes it is the staff nothing is to much trouble wojceich especially Just book it you won’t regret it

WORST TREATMENT EVER

Tripadvisor 评级 1.0/5

Catherina K 家庭住宿 - 经 TripAdvisor 认证的评论

the WORST treatment I have ever experienced I called the hotel to ask for availability during 26-29th of December. I have never ever experienced such a terrible treatment from a so called luxury hotel. The hotel might have extraordinary exterior. However, the interior - meaning how to treat customers - is totally absent.

Thank you for sharing your feedback. We are truly sorry to hear that your experience during the phone inquiry did not meet your expectations. To help us thoroughly verify what happened, it would be extremely helpful if you could provide a few additional details — such as the date and approximate time of your call — so that we can identify who assisted you and understand the situation more clearly. At the moment, your review does not give us enough information to determine what might have gone wrong, and we genuinely want to address your concerns and ensure this does not happen again. We hope to hear from you soon so we can clarify the matter and improve your impression of our service.

Best hotel and welcome

Tripadvisor 评级 5.0/5

Neil C 经 TripAdvisor 认证的评论

Beautiful hotel with fantastic attentive staff. Website pictures are accurate, it is absolutely beautiful. Allow all morning for a lovely and relaxing, enjoyable breakfast. Terrace is so inviting, even in winter. Location is great, short enjoyable walk to main old town square.

Dear Neil C, Thank you for your kind words regarding your recent stay at our hotel. We are thrilled to hear that you enjoyed our beautiful facilities and attentive service. It is rewarding to know that our location and breakfast offerings contributed positively to your experience. Best regards, Bachleda Luxury Hotel Kraków - MGallery Collection

Tomasz is your friend, and everyone else here!

Tripadvisor 评级 5.0/5

Alexander K 经 TripAdvisor 认证的评论

Bachleda Luxury Hotel in Kraków delivered one of the most exceptional stays imaginable, combining flawless service, spectacular design and genuinely heartfelt hospitality. Service and concierge From the first moment, the concierge team set a new personal benchmark, with attentive, intuitive support that felt closer to private butler service than a standard front desk. Every request was handled immediately and with a smile, and the level of care throughout the stay created the feeling of being genuinely looked after rather than simply checked in and out. Suite and in-room touches The suite itself was outstanding: spacious, beautifully finished in the hotel’s Art Deco-inspired style and perfectly soundproofed, giving a sense of calm a few minutes from Wawel and the Old Town. Thoughtful extras such as champagne waiting in the room and an immaculate turndown standard made the entire experience feel celebratory and very deliberately curated. Dog-friendly care for Akiko As a dog-friendly property, Bachleda went far beyond the usual “pets allowed” checkbox and treated Akiko as a true VIP guest. A fresh puppy bed, bowls prepared in advance and the team’s constant, genuine attention to her comfort turned travelling with a dog from a logistical compromise into a real pleasure. Dinner, Tomasz and the voucher Dinner at Gavi was a highlight in itself, but what stood out most was Tomasz, who clearly runs operations with an owner’s mindset and went out of his way at every step. The PLN 100 dinner voucher was a nice touch, yet it was Tomasz’s professionalism, discretion and unfakeable warmth that made the evening feel like dining in a favourite, very well-run private club rather than in a hotel restaurant. OPUS Lounge Bar OPUS Lounge Bar, hidden under the hotel’s historic vaults, is easily one of Kraków’s best-kept secrets: a low-lit, British-style lounge with a serious back bar and an atmosphere that makes “just one drink” unrealistic. Between the cocktails, the music and the tucked-away, members’-club feel, it is the sort of place you hesitate to recommend too widely, purely out of selfishness to keep it for yourself.

Dear Alexander K, Thank you for taking the time to share your exceptional experience at Bachleda Luxury Hotel Kraków. We are delighted to hear that you enjoyed the attentive service delivered by our concierge team, which you found to be of a personal nature. It is our aim to ensure that every guest feels genuinely cared for during their stay. We appreciate your kind words regarding the design and comfort of your suite, as well as the thoughtful touches that enhanced your experience. It is wonderful to know that your dog, Akiko, was treated with the utmost care and that her comfort contributed positively to your overall stay. Your compliments about dinner at Gavi and the ambiance of the OPUS Lounge Bar are much appreciated. We strive to create memorable dining experiences, and it is gratifying to hear that you found both the atmosphere and service to be remarkable. Thank you once again for your feedback. We look forward to welcoming you back in the future. Best regards, Bachleda Luxury Hotel Kraków - MGallery Collection

Fantastic hotel

Tripadvisor 评级 4.0/5

deborahmac77 经 TripAdvisor 认证的评论

Lovely hotel in a good location close to everything. The staff are very welcoming. The spa area was really nice and the cocktails in the bar are amazing. Spotlessly clean everywhere. Powerful hairdryer which is a first for me in a hotel. I had emailed in advance and was told they would arrange a complimentary bottle of prosecco which never appeared but not the end of the world.

Thank you very much for your kind review! We’re delighted to hear that you enjoyed our convenient location, welcoming staff, relaxing spa area, and the amazing cocktails at the bar. It’s also great to know that you appreciated the spotless cleanliness throughout the hotel and the powerful hairdryer. We sincerely apologize that the complimentary bottle of prosecco you were expecting did not arrive. We will certainly look into what went wrong in the communication to ensure this information is properly passed on in the future. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon!

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其他网络用户评价我们的酒店

  • 368 评论 9.7/10 位置
  • 395 评论 9.4/10 房间
  • 665 评论 9.5/10 服务
  • 243 评论 8.9/10 食物
  • 230 评论 9.7/10 氛围
  • 210 评论 8.3/10 早餐
  • 184 评论 9.6/10 舒适度
  • 169 评论 9.2/10 设施

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