美居克拉科夫老城酒店 4 星

客户意见评级 (ALL 评级) 4.8/5 2,384 评论

美居克拉科夫老城酒店 - Image 1
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Pawia 18 B, 31154 克拉科夫, 波兰

描述

酒店其他优惠

  • Located in the heart of Kraków

  • Free high-speed internet

  • Underground parking

  • Fitness Center

  • Bike rental

我们的客房

酒店位置

美居克拉科夫老城酒店

Pawia 18 B
31154 克拉科夫
波兰

GPS:50.066754, 19.944759

电话
传真 +48 12 225 11 35

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

WINESTONE

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.8/5  2,384 评论

TripAdvisor 评级  4.7/5  1,913 评论

卓越奖 2025

Great location, but if something goes wrong, you are on your own.

Tripadvisor 评级 1.0/5

HD D 经 TripAdvisor 认证的评论

If you have a standard stay without issues, this hotel is fine. But be warned: if an incident occurs, the facade of hospitality instantly crumbles, and you will be treated with cold, bureaucratic indifference. The Incident: My standard sedan suffered significant underbody damage on their steep garage ramp. There were no warning signs for standard vehicles. Instead of assistance, I faced a wall of hostility. The Service Failure: The reaction from the reception staff was shocking. There was zero empathy, zero offer of help, and a complete refusal to even document the accident. The attitude was reminiscent of a bygone era of customer service: dismissive, rude, and obstructive. I was essentially told, "Not our problem, deal with it yourself." The Management Failure: I expected the General Manager to step up and show leadership. Instead, he hid behind the hotel’s owner (Essendi) and their lawyers. The management is spineless; rather than resolving a guest issue, they routed me into a bureaucratic loop designed to wear me down. The Result: After damaging my vehicle and ruining my trip, the hotel offered absolutely nothing: no compensation, no genuine support, just legal letters denying liability based on false claims. Verdict: Stay here at your own risk. If their infrastructure damages your property, the management will not help you. They will fight you.

good room, skip the restaurant

Tripadvisor 评级 3.0/5

travelius2000 经 TripAdvisor 认证的评论

Amazing zurek, but very dissapointing dinner: - the 'kamien kaszubski' platter looked good but had little taste - "local beer" was Zywiec - could not be less local - very dissapointing service: the mains were shipped half way through our starters, I order a medium rare steak. They took the food back to the kitchen. When it arrived later, the steak was well done. No apologies. No acknowledgement. Other than that - no complaints.

Dear Travelius2000, thank you for taking the time to share your feedback. I would like to clarify that the dish mentioned in your review, the Kashubian stone platter, is a specialty from a different region of the country and has never been part of our restaurant menu. Our hotel is located in Kraków, and as there are many hotels of this brand across Poland, it is very likely that this review was posted in error and does not relate to our property. I kindly ask you to remove this review. At the same time, I would like to invite you to visit our hotel, where the restaurant service is of a very high standard and all dishes are prepared with the greatest care. Kind regards, Jędrzej Król Guest Experience Manager

Visit to krakow

Tripadvisor 评级 5.0/5

Antonia B 经 TripAdvisor 认证的评论

I stayed in this hotel and was amazed. This hotel has nice rooms and very clean. You feel welcomed as you enter the hotel door .The staff is so helpful and try to help you with any request you have. The breakfast is the best I had in the hotels I stayed so far .I recomend this hotel if you are planning to visit KRAKOW

Really comfortable and quiet stay

Tripadvisor 评级 5.0/5

pragmaticman 经 TripAdvisor 认证的评论

I stayed in a privilege room for a week. Everything was very clean and the soft drinks were refilled every day, which I appreciated. There was a large choice of breakfast items, and a waffle making machine if you wanted waffles. I arrived before actual check-in time but reception were happy to give me my room key straight away. I mentioned that I would be leaving before breakfast one morning due to a trip outside of Kraków and reception (Anita, who was professional and kind) immediately arranged for me to have a packed breakfast for that morning which contained two sandwiches, fruit, a yoghurt, water, a snack bar, and a large bagel! Reception (Pawel, efficient and very polite) found my suitcase really quickly, even though reception was very busy and there were many suitcases being held. Thank you, all, for giving me a safe and comfortable place to stay while I was exploring your beautiful city.

Staying in Krakow

Tripadvisor 评级 5.0/5

thomas k 经 TripAdvisor 认证的评论

Very nice hotel, central location great staff especially Mercure who was extremely helpful to us! Would book again, it was very comfortable.

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其他网络用户评价我们的酒店

  • 1,669 评论 9.8/10 位置
  • 1,365 评论 9/10 房间
  • 1,932 评论 9.6/10 服务
  • 26 评论 9.1/10 上网
  • 828 评论 8.9/10 早餐
  • 643 评论 9.5/10 清洁度
  • 571 评论 8.2/10 舒适度
  • 533 评论 9.7/10 氛围

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法律信息 PDF

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。