克拉科夫市西诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.7/5 2,130 评论

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ul. Armii Krajowej 11, 30-150 克拉科夫, 波兰

描述

酒店其他优惠

  • 室外停车场

  • 可根据客人的要求提供自行车

  • 从酒店步行即可到达市中心。

  • 免费高速无线上网

  • 电动汽车充电站

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酒店位置

克拉科夫市西诺富特酒店

ul. Armii Krajowej 11
30-150 克拉科夫
波兰

GPS:50.070207, 19.89738

电话
传真 +48 12 622 64 05

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

NOVO SQUARE LOUNGE BAR

Discover a whole range of tastes in our Novo2 Restaurant. Savor excellent Polish and international cuisine. Open MIDDAY-11:00 PM

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  2,130 评论

TripAdvisor 评级  4.0/5  1,694 评论

卓越奖 2023

Novohotel ❤️

Tripadvisor 评级 5.0/5

June M 经 TripAdvisor 认证的评论

Hotel is beautiful, rooms were spotless, staff lovely will definitely be back at some point 😊 location is just a short drive from city centre, transport is great either taxi or bus, Restaurant and bar busy at times but worth the wait as food is delicious.

So disappointed

Tripadvisor 评级 1.0/5

Patricia E 经 TripAdvisor 认证的评论

The rooms were pretty decent and clean. It’s just the staff are rude. Specially in the fitness center. 15 minutes of working out (10:45am) the staff started to vacuum the whole gym and cleaned a spot on the floor with a very strong chemical and it made me so dizzy and opted out to stop my exercise. Complained to the reception, without any apologies that their guest was not feeling comfortable, and gave the reason that the staff in fitness center are third party. So disappointed.

Dear Patricia, Immediately after your opinion I approached you and we talked about the situation. Once again I would like to apologize for the situation. Please be informed that I also spoke with colleagues who are responsible for the gym area and I promise that we will learn from your words and this situation will not happen again. I hope to welcome you in the future and wish you all the best. With best hotelier regards, Witold Skałka

Nice rooms, nice pool

Tripadvisor 评级 5.0/5

Krzysztof256 经 TripAdvisor 认证的评论

This hotel has nice rooms and great common areas. The kids loved the pool. The location is just outside walking distance from the historic downtown. The fold-out bed they set up for the kids was quite uncomfortable and could use some thicker padding.

a poor Novotel

Tripadvisor 评级 2.0/5

SerafinaPekkala1 经 TripAdvisor 认证的评论

The standard of this place is not comparable to another Novotel in Cracow (and that what it should be). Rooms with squicky beds, non-functioning lights, the breakfast room with absolutely no capacity matching the number of rooms - you have to stand and wait for your breakfast and coffee for 10' or more. This is unacceptable. But the best of it: no conditioner! The hotel changed their amenities to Rituals which would be great only if they did not save on the conditioner. My female friends with long hair were devastated - without a conditioner that has been present in all the hotels in at least last 30 years worldwide they simply could not comb their hair. So it is a semblance of a progress when you fake-upgrade but take away a product that is absolutely expected in a 4**** hotel. Even better: every day my friends demanded a conditioner at the desk. And they got a small bottle of Rituals produce, always with a remark "oooh, I need to go and see... oh, yes, we have one sample, but it is our last one". For fun we tried that many times and it repeated in the loop ("oh, it the last one..."), so it was clear that the management trained their desk people basically to lie (as they had the produce in the back office but just did not want to give tit to the clients). Unbelievable. Once they actually did run out of it and offered us some makes that were taken from other hotels... I don't even know how to comment on that. Poor restaurant (again, nothing to compete with another Novotel). Service and desk-people basically very nice but it's still too little for the expected standart. Never again.

服務有效率、態度友善、早餐美味

客户意见评级 4.5/5

飛翔世界 家庭住宿 - 所有已确认评论

謝謝您！讓我和媽媽小孩有個美好的假期！早餐豐盛美味，服務態度友善良好，一樓寬廣舒適，可隨時坐下聊天休息。

Dear Kaichu, We are grateful for your review. We are very happy to hear that you enjoyed your stay at our Hotel. We will be happy to pass this feedback with the entire team. Our priority is guest satisfaction and your comment confirms our hard work. We look forward to welcome you again in the near future :) Best regards from Novotel Kraków City West. Yours sincerely, Witold Skałka Guest Experience Specialist

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其他网络用户评价我们的酒店

  • 548 评论 7.6/10 位置
  • 822 评论 7.9/10 房间
  • 785 评论 9.6/10 服务
  • 19 评论 8.3/10 上网
  • 659 评论 9.2/10 早餐
  • 298 评论 8.8/10 清洁度
  • 288 评论 7.2/10 设施
  • 241 评论 6.3/10 游泳池

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。