Mövenpick Hotel And Casino Malabata Tanger

Catatan Tripadvisor 3.5/5 667 ulasan

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Deskripsi

Keistimewaan hotel

  • Spacious rooms with superb views

  • Large outdoor pool and gardens

  • Restaurants, bars, and casino

  • Well-equipped, spacious, day-lit gym

  • Good choice of meeting rooms

Akomodasi kami

Lokasi hotel

Mövenpick Hotel And Casino Malabata Tanger

Avenue Mohamed Vi, Baie De Tanger
90000 TANGER
Morocco

GPS:35.78482, -5.763769

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Room service

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Peringkat TripAdvisor  3.5/5  667 ulasan

Definitely not 5 star as advertised & very poor

Catatan Tripadvisor 1.0/5

annefruit Ulasan TripAdvisor tersertifikasi

This is definitely not a 5 star Hotel, not for the product and not for the service. We checked in & booked a Deluxe Sea View room. The view was half sea view half mountain. The room product was very basic and below even a 3 star hotel standard. Plugs were not working in the room(mentioned to the reception but never fixed), the Key did not go into the socket to turn on the electricity ( engineering had to come at 2 different times to help us turn on the lights), you cannot even stand straight in the shower in the bathtub as it is fixed too low). There is a tiny little balcony with not even a chair for you to enjoy the 'view' or 'outside space'. The overall service was extremely poor. Breakfast was a disaster, the staff running everywhere, dirty tables all over the place, the buffet never refilled and very limited in terms of options, the pastries de frozen. Lunch I asked for a salad one day & it came without any dressing & not at all what the description said in terms of ingredients. They only had 1 brand of Rosé in stock which of course was the most expensive one. On average it would take about 1 hour for the food to come. One day we ordered lunch by the pool as they had just served the people next to us and the first server said no. When we said the people next to us just were served they said ok. The next day we asked to be served by the pool and they said no... very confusing. The worst part is that at the check out when the manager asked if we enjoyed our stay and we said 'honestly it was not great' he replied 'OK'. I would never ever return, the prices for F&B are very high & not at all in line with the service. Room product is not ok & overall staff simply do not care (especially at the reception).

Chère annefruit, Merci d’avoir choisi le Mövenpick Hotel & Casino Malabata Tanger et de nous avoir fait part de votre feedback car votre avis est très important pour nous. C’est avec grande désolation que nous apprenons que votre séjour n’a pas été à la hauteur de vos aspirations et que vous avez été déçue de votre visite. Vos commentaires constructifs, qui nous aident à améliorer continuellement notre prestation de services, seront partagés avec les services concernés pour remédier immédiatement aux disfonctionnements constatés par vos soins. Aussi, nous vous prions d’accepter toutes nos excuses pour les éventuels désagréments qui vous ont été causés et espérons vivement avoir l’opportunité de regagner votre confiance. Vous réitérant tous nos sincères regrets, Cordialement vôtre. Alain Rillof Directeur Général

Fantastic hotel with views of the ocean

Catatan Tripadvisor 5.0/5

Imran K Ulasan TripAdvisor tersertifikasi

Fantastic hotel and staff Mohammed the manager is excellent and does everything to meet our needs. The rooms are nice and clean, the shower is excellent and the facilities are spot on, you can on them to make your stay a memorable one. Thank you to all at Movenpick Malabata tangier

Dear Imran K, Thank you very much for your positive assessment of your recent experience at the Mövenpick Hotel & Casino Malabata Tanger. We are glad and proud that you enjoyed your overall stay. Knowing that you are completely satisfied with your experience encourages us more and remains our greatest reward. We will share your wonderful impressions with all our Team who will be very proud and delighted that it was up to your expectations. We hope to have the pleasure of welcoming you very soon again at your “home away from home” in Tangier. Best regards. Alain Rillof General Manager

Movenpick Tangiers

Catatan Tripadvisor 4.0/5

Brian L Ulasan TripAdvisor tersertifikasi

We were a group of ten family members on vacation following a tour to four Moroccan cities. We arrived December 29, 2023 for three nights. The hotel is beautiful and the beds comfortable. The bar has great service. However, I don’t understand why they allow smoking indoors in the 21st century. Second hand smoke is very harmful to chicdren and the elderly. Smokers should be going outdoors 25 feet from entrances. I will not stay at this hotel again because of the smoking policy.

Dear Brian L, Thank you very much for having chosen our hotel and for having taken the time to share your remarks further your recent experience. We are happy to learn that you highly appreciated our hotel, our comfortable beds as well as the great service in our bar. However, we are sorry to read that we have failed to give you complete satisfaction and we would like to express all our apologies for any inconvenience caused to you during your stay by our smokers guests. Your valuable and constructive observations help us to improve on our services and products. We sincerely hope we shall be able to regain your trust and looking forward to welcoming you again at the Mövenpick Hotel & Casino Malabata Tanger, your “home away from home” in Tangier, Very sincerely yours. Alain Rillof General Manager

Just don’t stay here.

Catatan Tripadvisor 1.0/5

30Annemarie16 Couples - Ulasan TripAdvisor tersertifikasi

Oh dear where do I start. The room was very tired and could have been cleaner. The buffet food for dinner was dreadful. Limited selection and very poor quality. When we went down for breakfast most of the tables had been used and none had been cleared even though it was only 8am. I started to clear myself because when I eventually found a waiter and asked him to clear it he disappeared. The buffet selection again was very limited and the omelette that I ordered was under cooked.

Dear 30Annemarie16, Thank you for choosing the Mövenpick Hotel & Casino Malabata Tanger and for taking the time to share your feedback further to your recent visit. Your opinion is constructive and important. Despite the fact that our guest’s comfort and convenience are the first of our priorities, we are sorry not to have been able to meet your expectations. We are really distressed to learn that you were not happy with your stay and to see your disappointment and would like to express all our apologies for any eventual inconveniences caused to you. We kindly assure you that we will work on the points you brought to our attention: your review is important and helps us to improve on our product and services. We sincerely hope to regain your confidence and welcoming you at the Mövenpick Hotel & Casino Malabata Tanger for a better experience. Best regards, Alain Rillof General Manager

Unprofessional and poor communication

Catatan Tripadvisor 1.0/5

Imane B Bisnis - Ulasan TripAdvisor tersertifikasi

I booked a room at this hotel with my two children, and I hired a local babysitter to look after my children in the afternoons when I'm out of the hotel, and I asked the receptionist to give the key to the babysitter once the children were tired, but when the babysitter went to the receptionist, they refused with no explanation or reason. Despite the fact that she presented them with identification cards, and she had to keep the kids at the pool area for about two hours until I returned, and they were so exhausted and ready to sleep, I'm really dissatisfied, and I don't believe I'll book in this hotel with their bad services again.

Dear Imane B, Thank you very much for having chosen our hotel and for having taken the time to share your remarks further your recent experience. We are very distressed to learn that we have failed to give you complete satisfaction. Undeniably, the babysitter went to the reception to retrieve the key of the room. After checking, the room was reserved for 1 adult and 1 child. For this purpose, the responsible at the front office refused to give her the key explaining that it is for security reasons: firstly, because the father (main customer) was not present with the children in order to retrieve the key of his room, and, secondly the Moroccan lady does not have the right to access to the room. Despite of this incident, we hope you enjoyed your stay with us and our product. Looking forward to give us another chance to welcoming you again for a better experience, Best regards. Alain Rillof General Manager

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Pengguna web lain yang memberikan peringkat untuk hotel kami

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  • 95 ulasan 5.5/10 Sarapan
  • 70 ulasan 5.2/10 Makanan

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