Mövenpick Casablanca 5성

고객 평점 (ALL 평가) 4.4/5 1,038 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Mövenpick Casablanca - Image 1
Mövenpick Casablanca - Image 2
Mövenpick Casablanca - Image 3
Mövenpick Casablanca - Image 4
Rond Point Hassan II Casablanca, 20070 CASABLANCA, 모로코

호텔설명

호텔 추가 정보

  • Within the business district close to the Medina

  • Modern and contemporary design

  • Exclusive hotel car parking available

  • Large variety of reception and meeting spaces

  • Luxury rooftop outdoor swimming pool & spa

숙박

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호텔 위치

Mövenpick Casablanca

Rond Point Hassan II Casablanca
20070 CASABLANCA
모로코

GPS:33.583635, -7.623772

전화
팩스 +212 5222-93080

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 룸 서비스
호텔 인근
  • 주차장

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  1,038 리뷰

TripAdvisor 평가  4.1/5  3,023 리뷰

Very warm welcome

트립어드바이저 평점 5.0/5

Thierry L TripAdvisor 인증 리뷰

Location is pretty good near the tram station and easy walk. Ambience is real cosy. Room is really nice and comfy. Luv it.

guest relation services

트립어드바이저 평점 5.0/5

Aymen G TripAdvisor 인증 리뷰

I had wonderfully stay in movenpick hotel Service provided by guest relations was extraordinary Thanks a lot for overall services

Dear Mr. Aymen G, We would like to thank you for leaving this wonderful comment on Tripadvisor, and we are pleased to learn that you enjoyed your stay at Movenpick hotel Casablanca. We are delighted to hear that you appreciated the good quality of service provided; besides the caring of our team. The personnel, indeed have a great impact on the overall experience of our guests, we are happy to see that their attentive service contributed to your wellbeing. Thank you again for choosing Movenpick hotel Casablanca. Meanwile, looking forward to having the opportunity to serve you once more in the near future. Amr El Kallini General Manager

Frustrating - no attention to detail or care shown

트립어드바이저 평점 1.0/5

dlobdr TripAdvisor 인증 리뷰

I found our stay at the Movenpick in Casablanca very frustrating. The complete lack of care and attention to detail was appalling. I would not recommend anyone stay here given the price that is being paid. I expect better. The check in took well over 30 mins and we just had to wait around for an unknown reason. The bathroom had a long list of minor issues. The foot pedal on the bin was broken, the flush on the loo was broken (it did still work!), the lighting in the shower was poor, the toilet paper was thin and cheap feeling, floor was dirty in places with old hair, some of the tiles were cracked, the galvanisation on the fittings was peeling and there was no deal on the shower screen so the floor got really wet. However the thing that really annoyed me was that the paining was so bad. There was paint splatter on the floor and on the counter. There was even paint all over things that could easily be moved including the phone and pictures. It was just lazy and uncaring. In the bedroom the windows were very dirty and covered in bird droppings, the mugs were blemished, the safe was permanently locked, the veneer on some of the little tables was bubbling and peeling. Also having kids when we went to leave I was checking under the bed for toys I found some of the slates of the bed were broken and there was a food bowl under there! The top floor had a great view. The hotel however tried to do too much with it. The pool was up there along with the dining room. I felt a bit weird swimming whilst people had their lunch. The ground around the pool was also very slippery. They had someone permanently mopping it, yet my daughter still fell over. There was also a number of missing tiles which I actually had fun diving for! The breakfast was alright and there was a range of options. I got down early one morning and watched staff cleaning tables. I use the term loosely, they seemed to push the crumbs on the floor and then flip the mats over for the next guest! When we had arrived down later the day before there had been a lack of cutlery and plates/bowls available. The check out was probably the most frustrating part of the whole stay. I’d been staying with my wife and kids in two rooms. You get a 50% discount on the second room and the kids get free breakfast. I had the details with me on the cost we were set to pay. Despite all of this they couldn’t get their systems to line up. This meant we waited for over an hour while they sorted it out. Eventually they found out they had charged me for kids breakfasts. This meant we got away later than we hoped for a long drive.

Dear Valued Guest, Thank you for sharing your feedback regarding your recent experience at Mövenpick Hotel Casablanca. We sincerely regret that your stay did not meet your expectations and appreciate your detailed observations. It is concerning to learn about the delays you encountered during your check-in and check-out, as well as the issues you experienced in your room and bathroom. We take pride in maintaining high standards, and your comments regarding cleanliness, maintenance, and attention to detail are noted. We are committed to ensuring that our facilities are well-kept and fully functional for our guests. We also acknowledge your feedback about the dining experience and the challenges with the pool area. Safety and cleanliness are of utmost importance to us, and we will review our processes to enhance our service quality. Your insights are really precious to us, and we appreciate you bringing these matters to our attention. Though we would be grateful if can get in touch with us at hotel.casablanca.reservation@movenpick.com for further explication. Again, we genuinely appreciate the time you took to inform us of the inadequacies you experienced during your stay, and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Amr El Kallini General Manager

Excellent Hotel

트립어드바이저 평점 5.0/5

Zed G TripAdvisor 인증 리뷰

Nice hotel with beautiful view, kind stuff, food is delicious. Rooms are clean. I like the breakfast but we come from Türkiye. We eat more salty dishes. So for us we don't have much things to eat.

Dear Mr. Zed G, We would like to thank you for leaving this wonderful comment on Tripadvisor, and we are pleased to learn that you enjoyed your stay at Movenpick hotel Casablanca. We are delighted to hear that you appreciated the good quality of food and service of our restaurants and the cleanliness of our rooms; besides the caring of our team. The personnel, indeed have a great impact on the overall experience of our guests, we are happy to see that their attentive service contributed to your wellbeing. Meanwile, looking forward to having the opportunity to serve you once more in the near future. Amr El Kallini General Manager

Just great experience

트립어드바이저 평점 5.0/5

Aymen G TripAdvisor 인증 리뷰

The best ever in Casablanca Great Services Great Customer Relations Services Great Food just a Great Experience. I will always recommend for business trips.

Dear Mr. Aymen G, We would like to thank you for leaving this wonderful comment on Tripadvisor, and we are pleased to learn that you enjoyed your stay at Movenpick hotel Casablanca. We are delighted to hear that you appreciated the good quality of food and service of our restaurants; besides the caring of our team. The personnel, indeed have a great impact on the overall experience of our guests, we are happy to see that their attentive service contributed to your wellbeing. Thank you again for choosing Movenpick hotel Casablanca and for recommending our property for business trips. Meanwile, looking forward to having the opportunity to serve you once more in the near future. Amr El Kallini General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 305 리뷰 9.4/10 위치
  • 818 리뷰 7.6/10 객실
  • 1,425 리뷰 9.4/10 서비스
  • 23 리뷰 7.1/10 인터넷 가격
  • 493 리뷰 7.9/10 청결도
  • 434 리뷰 8.3/10 조식
  • 258 리뷰 6.8/10 안락함

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