Grand Mercure Petra 5 étoiles

Cher Monsieur David, Nous vous remercions d'avoir partagé vos impressions concernant votre séjour chez nous. Nous sommes ravis d'apprendre que notre hôtel a été un refuge idéal après votre journée d'exploration de Petra. Vos aimables paroles à propos de notre accueil attentionné, de la propreté et de la qualité de notre restaurant sont sincèrement appréciées. Nous sommes fiers de fournir un environnement propre et accueillant pour nos clients ainsi que des expériences gastronomiques délicieuses. Nous sommes heureux que vous ayez considéré notre établissement comme un bon choix, particulièrement pour les voyageurs exigeants français. Votre recommandation nous touche énormément. Si vos voyages vous ramènent dans la région, ce serait un plaisir de vous accueillir à nouveau pour un autre séjour agréable. Cordialement, Abedrabo Twaissi Directeur Général de Cluster

Dear Monpseudoestpris, First of all, we thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Second, we understand that our hotel might not be the best location for your holidays, this is why we encourage you for a future occasion to visit our website to make sure you book the Accor destination that can make all your dreams come true. Third, we sincerely regret your dissatisfaction with the prices and charges of the hotel, we also want to explain that the prices and charges were also studied and in accordance with hotels of the same category in our area. Please accept our sincere apology for the inconsistency you may have experienced during your stay, discussions involving the respective management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Mövenpick holiday experience an unforgettable one for all the right reasons. Best regards, Abedrabo Twaissi Cluster General Manager

Dear 535sofianeb, First of all, we thank you for reviewing your recent stay in our hotel. It is wonderful to hear that we were able to make your stay special from the moment you arrived until the moment you departed. On the other hand, we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all especially the team member whom you've personally mentioned on your behalf for their contribution to your wellbeing whilst staying among us. We hope that you had an unforgettable stay, and we are looking forward to welcome you again should your travel brings you back to Petra. Best regards, Abedrabo Twaissi Cluster General Manager

Dear francoug2021, We would like to thank you for the in-depth review you shared following your recent visit to our Mövenpick Nabatean Castle and are delighted to read that we were able to match your holiday expectations. We are hoping to have the pleasure of welcoming you back should your travel plans bring you again to Petra. Best regards, Abedrabo Twaissi Cluster General Manager

Dear 356greggv, First of all, we thank you for reviewing your recent stay in our hotel, it is wonderful to hear that we were able to make your stay special from the moment you arrived until the moment you departed. Second, we are delighted that the hotel's location and the view from it made your stay special. Third, we also greatly appreciate your comments on the quality and variety of our buffets because our talented team of chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Looking forward to welcome you back where warmth meets the hospitality at Mövenpick Nabatean Castle. Best regards, Abedrabo Twaissi Cluster General Manager