Grand Mercure Petra

Adapté aux familles Ecocertifié

Dear D., We appreciate your recent visit to our hotel and your kind feedback. We are delighted to hear that you enjoyed a room upgrade upon arrival to a suite, and that you had a very good welcome experience at the lobby during check-in. It's heartening to know that you found our staff, including the friendly waiter at the hotel bar with a terrace view, to be very welcoming and accommodating. We pride ourselves on creating a warm and respectful environment for all our guests, and we are particularly sensitive to the challenges presented by the decrease in the number of guests due to the conflict in Palestine. Your positive comments inspire us to continue providing exceptional service, and we look forward to hosting you again in the future. If there's anything specific you'd like during your next stay, please feel free to share your preferences with us. Warm regards, Abedrabo Twaissi Cluster General Manager Cher D., Nous vous remercions de votre récente visite dans notre hôtel et de vos aimables commentaires. Nous sommes ravis d'apprendre que vous avez apprécié une mise à niveau de chambre en suite à votre arrivée, et que vous avez vécu une excellente expérience d'accueil lors de votre enregistrement à la réception. Il est réconfortant de savoir que vous avez trouvé notre personnel, y compris le serveur amical au bar de l'hôtel offrant une vue sur la terrasse, accueillant et serviable. Nous nous efforçons de créer un environnement chaleureux et respectueux pour l'ensemble de nos clients, et nous sommes particulièrement sensibles aux défis posés par la diminution du nombre de clients en raison du conflit en Palestine. Vos commentaires positifs nous encouragent à continuer à fournir un service exceptionnel, et nous nous réjouissons de vous accueillir à nouveau à l'avenir. Si vous avez des demandes spécifiques pour votre prochain séjour, n'hésitez pas à nous faire part de vos préférences. Cordialement, Abedrabo Twaissi Directeur Général de Cluster

Madame/Monsieur B., Thank you for your kind words. We are thrilled to hear that you found our staff to be friendly and always willing to assist. Providing exceptional service and a warm, welcoming atmosphere is our top priority. Your feedback motivates us to continue our commitment to delivering outstanding hospitality. We look forward to the opportunity to serve you again in the future. Safe travels! Warm regards, Abedrabo TWaissi Cluster General Manager Madame/Monsieur B., Nous vous remercions pour vos aimables paroles. Nous sommes ravis d'apprendre que vous avez trouvé notre personnel amical et toujours prêt à aider. Fournir un service exceptionnel et une ambiance chaleureuse et accueillante est notre priorité absolue. Vos commentaires nous motivent à poursuivre notre engagement à offrir une hospitalité exceptionnelle. Nous sommes impatients de vous servir à nouveau à l'avenir. Bon voyage ! Cordialement, Abedrabo Twaissi Directeur Général de Cluster

Dear Mr. / Ms. B., Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you enjoyed your suite, found the room size comfortable, and appreciated our dedicated and kind staff. We apologize for any inconvenience you experienced with soundproofing and the bathroom layout. We appreciate your feedback, and we'll certainly look into ways to address these issues to ensure a more peaceful and comfortable stay for our guests in the future. Regarding the lunch box for early departures, we're sorry to hear that it didn't meet your expectations. Your comments are important to us, and we'll review our offerings. We value your input, as it helps us continually improve our services. We hope that despite these minor inconveniences, you had an overall pleasant stay, and we look forward to the opportunity to welcome you back in the future, providing an even better experience. Have a wonderful day! Warm regards, Abedrabo Twaissi Cluster General Manager

Dear Mr. / Ms. a., Thank you for your kind words and positive feedback. We are thrilled to hear that you had a wonderful stay with us. It's great to know that our staff's attentiveness made your experience special. We look forward to welcoming you back in the future for another enjoyable stay. If you have any specific preferences or requests for your next visit, please feel free to let us know. Once again, thank you for choosing us, and we hope you continue to enjoy your travels. Warm regards, Abedrabo Twaissi Cluster General Manager Cher M. / Mme. a., Nous vous remercions pour vos aimables paroles et vos commentaires positifs. Nous sommes ravis d'apprendre que vous avez passé un merveilleux séjour parmi nous. C'est formidable de savoir que l'attention de notre personnel a rendu votre expérience spéciale. Nous sommes impatients de vous accueillir à nouveau dans le futur pour un séjour tout aussi agréable. Si vous avez des préférences spécifiques ou des demandes pour votre prochaine visite, n'hésitez pas à nous en informer. Encore une fois, merci de nous avoir choisis, et nous espérons que vous continuerez à apprécier vos voyages. Cordialement, Abedrabo Twaissi Directeur Général de Cluster

Dear Nathalie C., Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and that our location, views, and staff contributed to a memorable experience. Our prime location, just minutes away from the center of Petra, offers the perfect balance between accessibility and tranquility. We're thrilled you had the chance to savor the breathtaking views of the valley and the unforgettable sunsets from our hotel. It's heartening to know that our staff made you feel welcome throughout your stay. Providing exceptional hospitality is a top priority for us, and your kind words motivate us to continue going above and beyond for our guests. We hope you had a fantastic time exploring Petra, and we look forward to the opportunity of welcoming you back in the future for more unforgettable moments. Warmest regards, Abedrabo Twaissi Cluster General Manager