Mövenpick Hotel And Convention Centre Klia 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 3,264 件のレビュー

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Kompleks TH Sepang, Jalan Masjid KLIA, Sepang, 64000 Selangor Darul Ehsan, Malaysia

説明

ホテルのその他の情報

  • Convenient daily airport transfers and pre-bookable shuttle service are available.

  • Muslim-friendly hotel serving delectable non-alcoholic food and beverages.

  • Kids' club and outdoor play area

  • Choice of family and female swimming pool for guests

  • Close to Kuala Lumpur International Airport KLIA1 and KLIA2 terminals

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ホテル所在地

Mövenpick Hotel And Convention Centre Klia

Kompleks TH Sepang, Jalan Masjid KLIA, Sepang
64000 Selangor Darul Ehsan
Malaysia

GPS:2.78842, 101.678655

電話番号
ファックス +60 3-8661 8600

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  3,264 件のレビュー

トリップアドバイザーの評価  3.5/5  206 件のレビュー

By the airport

トリップアドバイザーの評価 3.0/5

BoJLpl ファミリー - トリップアドバイザー認証口コミ

WiFi in the room just non existent had to go down to the lobby, only stayed 2 hours, room overlooked the motorway, shuttle to airport every 2 hours and nice touch with the chocolate hour. Wouldn’t stay again unless needed to be by the airport for an early flight.

Dear Sir or Madam , Thank you for choosing to stay at Mövenpick Hotel & Convention Centre KLIA and for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. We apologize for the inconvenience you experienced with the WiFi in your room. Please rest assured that we are looking into this issue to ensure it is addressed promptly. We understand the importance of a reliable internet connection, especially for guests traveling for business or leisure. We appreciate your feedback regarding the shuttle service timing and will take this into consideration as we strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. Sincerely, Sangar Gopal @ Shawne

Very poor "5 star" hotel experience

トリップアドバイザーの評価 2.0/5

Katz2by2 トリップアドバイザー認証口コミ

Even though it wasn't busy, the check-in was slow for little reason. We arrived during the complementary one hour afternoon chocolate buffet but were not invited to it, we had to ask. Our assigned room #3209 was an odd shape - we've had more attractive and functional rooms at Novotel - and while the curtains opened onto the view of a mosque across the way it was marred by a dirty, pitted wet concrete extension out the side of the hotel. The functionality of the room was extremely poor - especially for a 5 star - there was no luggage rack, the safe didn't work, both bedside reading lamps were broken and non-functional, one bathroom sink drain wouldn't open (so the sink was essentially non-functional) and the other sink drained VERY poorly, the lamp in the corner didn't work but upon further investigation it was actually the socket that was dead. All these thing we decided to live with for our one night stay but when I found the large body lotion bottle empty after my shower I decided to visit the manager. The on duty manger was quite accepting of my deficiency report and seemed to agree our experience was not one one should experience at a 5 star hotel. He offered to move us to a different room but I said no as it was too much effort for us to pack up and move for a one night stay. He did comp us dinner in the hotel restaurant which was just okay, and as others have said not even a glass of wine! He also said he would have someone come and fill the body lotion bottle but right up until the time we left next morning, that didn't happened. Next morning, the breakfast buffet was huge and busy. The was no table service for coffee (a 5 star expectation I would think?) and when I asked at the central station for a cappuccino I was told "Make an espresso with the machine, then add hot milk from the jug". When I replied, "That is not a cappuccino." They said, "Then order it, and pay for it." Overall, my impression is that as the occupancy was over 90% local population this hotel is operating and getting away with substandard accommodation, service and maintenance. It is not functioning as a 5 star and the international Movenpick brand is not being challenged or upheld. We did connect with the duty manager again before we left to update our list of grievances which he said would be 'passed on' and that we would receive a communication. We haven't of course but it's only been 30 days since the stay.... The proximity to KLIA was good, the room was clean, and the swimming pool and area was pleasant but otherwise I would not recommend this hotel.

Dear Sir and Madam , Thank you for taking the time to share your feedback regarding your recent stay at Mövenpick Hotel & Convention Centre KLIA. We are deeply sorry to hear about the numerous issues you encountered during your stay, and we sincerely apologize for failing to meet your expectations. It is disappointing to hear that your check-in experience was slow and that you were not informed about the complimentary afternoon chocolate buffet. We also apologize for the condition of your room and the functionality issues you experienced, including the broken lamps, non-functional safe, and the bathroom sink problems. This does not meet our usual standards of service, and we understand your frustration. We regret that our attempts to address your concerns during your stay, such as offering to move you to a different room and providing complimentary dinner, did not fully resolve the issues you faced. Your feedback regarding the breakfast buffet and lack of table service for coffee has been noted, and we apologize for any inconvenience caused. Rest assured, your feedback has been shared with the relevant teams for immediate action to ensure that similar issues do not occur in the future. We are committed to upholding the high standards of the Mövenpick brand, and we will take your comments into consideration as we strive to improve our services. We understand your disappointment and appreciate your patience and understanding. We hope to have the opportunity to welcome you back in the future for a more positive experience. Sincerely, Sangar Gopal @ Shawne

好立地、快適

お客さまの声 3.5/5

T. K. 一人 - 確認済みレビュー すべて

3月28日から1泊した。ホテルは好立地で、快適であった。チェクアウトの際、急いでいたので、部屋に部分入れ歯を忘れた。部分入れ歯はすぐに見つかったが、郵送料が160RMかかるということである。いくらかかってもよいが早く送ってほしい。支払いはクレジットカード等日本にいる私が払えるものにしてほしい。

豊福・国高様 モーベンピック ホテル & コンベンション センター KLIA にご宿泊をお選びいただき、また、貴重なご意見をお寄せいただきありがとうございます。当ホテルの立地が便利で、快適にご滞在いただけたと伺い、大変嬉しく思います。 部分入れ歯の件ではご迷惑をおかけし、誠に申し訳ございませんでした。私たちはこの問題の重要性を理解しており、できるだけ早く皆様にお送りできるよう直ちに措置を講じました。送料は160RMとさせていただきますが、クレジットカードでのお支払いのご要望にも喜んで対応させていただきます。クレジットカードの詳細とご希望のお支払い方法をお知らせください。すぐにお支払いを処理させていただきます。 ご迷惑をおかけいたしますが、ご理解を賜りますようお願い申し上げます。さらにサポートが必要な場合は、お気軽にお問い合わせください。 モーベンピック ホテル & コンベンション センター KLIA にまたお越しいただけることを楽しみにしております。

Airport hotel stay -great value-free shuttle

トリップアドバイザーの評価 5.0/5

Suered トリップアドバイザー認証口コミ

Lovely relaxing hotel for an airport stay- I stayed for 2 days /1 night. Room was great just refurbished by the look of it with tea/ coffee / minibar / Tv with films. The staff were very pleasant and helpful breakfast was extensive with every type of food you can imagine ( Nb you will not find bacon as most places in Malaysia do not serve any pork) The swimming pool was great and there is a seperate womens pool too - tpwels provided. It is isolated next to a large mosque and the police station only. Its 30MYR ( about £5.50) for a grab taxi to the outlet mall nearby. The free shuttle to the airport runs 2 hourly and must be booked with the concierge so you need to contact them prior to collection from the airport (KLIA1 level one door 3 at the time of writing this ) and for your trip back too. The hotel is a dry hotel there is no alcohol for sale - not a problem for me but some other visitors were not as happy - there is mini fridge in the room so bring your own. For the chocoholics there a free chocolate hour every afternoon at 3pm - a great selection of movenpick chocs to indulge in . I would stay here again without a doubt , it was excellent value.

Dear Sir or Madam , Warm greetings from Movenpick KLIA Hotel and Convention Centre! We extend our sincere gratitude to you for sharing your recent experience during your stay with us. Your feedback is incredibly valuable, and we appreciate your time and consideration in providing us with insights into your visit. We are pleased to hear that you had an overall positive experience, and your feedback helps us understand our strengths and areas where we can enhance our services further. Thank you for choosing Movenpick KLIA. We are committed to continuously improving to ensure each guest's stay is exceptional. Sincerely, Sangar Gopal @ Shawne

部屋の広さ、静かさ、サービスの良さ、モスクが窓から見える

お客さまの声 4.5/5

山下恵子 K. Y. 一人 - 確認済みレビュー すべて

空港までシャトルバスで10分程、部屋の広さ、サービスの良さ、丁寧さ、スパも素敵でした。 また行きたいです。

親愛なる山下恵子様 モーベンピック KLIA ホテル アンド コンベンション センターから温かいご挨拶を申し上げます。 ご滞在中の最近の経験を共有していただき、誠にありがとうございます。皆様からのフィードバックは非常に貴重であり、訪問に関する洞察を提供するためにお時間を割いていただき、ご配慮いただきありがとうございました。 全体的に良い経験をしていただけたことを嬉しく思います。皆様のフィードバックは、当社の強みとサービスをさらに強化できる領域を理解するのに役立ちます。 モーベンピック KLIA をお選びいただきありがとうございます。私たちは、各ゲストの素晴らしい滞在を保証するために継続的に改善することに取り組んでいます。 心から、 サンガー ゴーパル @ ショーン

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 169 件のレビュー 3.2/10 インターネット
  • 1,180 件のレビュー 6.2/10 清潔さ
  • 933 件のレビュー 9/10 朝食
  • 883 件のレビュー 7.6/10 設備
  • 750 件のレビュー 8.3/10 雰囲気

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周辺の他の施設

Selangor Darul Ehsanのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。