Dear U. Teruaki, Thank you very much for your recent stay. We appreciate your valuable feedback regarding the noise, the dimness of the lighting, and the placement of the towels. We will take your comments into consideration for future improvements. Sincerely, Jason Ngan General Manager

Dear Y. Kiyoko, Thank you very much for staying at ibis Styles Sepang KLIA. We are truly delighted to receive your kind words. We sincerely look forward to your next visit. Sincerely, Jason Ngan General Manager

Dear S., Thank you very much for your kind words regarding your stay. We are delighted to hear that you were satisfied with your room and the meals at our restaurant. We sincerely look forward to your next visit. Sincerely, Jason Ngan General Manager

Dear Hiroki T., We are very sorry to hear that your room was hot upon your arrival. We will strive to manage the temperature better to ensure your comfort. We sincerely look forward to your next visit. Sincerely, Jason Ngan General Manager

Dear T. Yasuhito, Thank you very much for your stay. We are delighted to hear that your check-in was smooth and that you had a comfortable stay. We are also pleased to know that you were satisfied with the children's pool and the breakfast menu. We look forward to welcoming you again. Sincerely, Jason Ngan General Manager

Dear Kidera S., I sincerely apologise for the inconvenience caused by the equipment malfunction during your stay. I extend my heartfelt apologies for the trouble with the USB port, which caused you inconvenience. We will continue to strive for improvement in our services. Sincerely, Jason Ngan General Manager

Dear Yoshihiro Toda, Thank you very much for your feedback. We are very pleased to hear that you were satisfied with the location and your room. We will take your valuable suggestions regarding the improvement of the check-in speed and the provision of mineral water into consideration. Sincerely, Jason Ngan General Manager

Dear Y., Thank you very much for choosing ibis Styles Sepang KLIA. We are very pleased to hear that you were satisfied with the proximity to the airport and the beauty of the pool. We sincerely look forward to your next visit. Sincerely, Jason Ngan General Manager

Dear Y., Thank you very much for your stay. We appreciate your feedback regarding the difficulty in understanding the airport transfer instructions. We will consider improving the instructions based on your comments. We are also very pleased to hear your compliments about the pool, dining, and our heartist. We look forward to welcoming you again. Sincerely, Jason Ngan

Dear K. Chizu, We sincerely apologise for the unpleasant experience during your stay. Your feedback regarding the towels and facilities is an important area for improvement for us. We would like to assure you that the water purifier, including the hot water function, is operating properly when used according to the instructions stated on the operation card. Should you require any assistance, our team would be more than happy to assist at any time. Sincerely, Jason Ngan General Manager

Dear S. Hisamitsu, Thank you very much for your stay. We are very pleased to hear that you enjoyed the atmosphere of the hotel. We will continue to strive to provide even better services in the future. We look forward to your next visit. Sincerely, Jason Ngan General Manager

Dear K. Yuka, Thank you very much for your feedback. We are delighted to hear that you enjoyed the complimentary shuttle bus to the airport and the breakfast buffet. We will continue to strive to meet your expectations in the future. Sincerely, Jason Ngan-General Manager

Dear Chizuru, Thank you very much for your feedback. We are very pleased to hear that you enjoyed the location and the complimentary shuttle service. However, we sincerely apologise for the inconvenience caused by the noise from the neighboring room. Your comments will be utilized for future improvements. Sincerely, Jason Ngan General Manager

Dear Y., Thank you for your stay. We are very pleased to hear that you were satisfied with the accessibility to the airport and the cleanliness of the facilities. We will consider measures to improve comfort regarding external noise. In the meantime, we also provide earplugs to support a more peaceful rest for our guests. We look forward to your next visit. Sincerely, Jason Ngan General Manager

Dear Daido T., Thank you very much for choosing to stay with us and for taking the time to share your feedback. Please accept our sincere apologies for the inconvenience caused by the aircraft noise and the concern regarding the water purifier. we truly regret any discomfort this may have caused during your stay. Would like to assure you that the water purifier, including the hot water function, is operating properly when used according to the instructions stated on the operation card. Should you require any assistance, our team would be more than happy to assist at any time. In addition, earplugs are available in all rooms to help ensure a more comfortable and restful stay for our guests. Your feedback is highly valued and has been shared with the relevant teams for revie and continuous improvement. we appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant experience in the future. Sincerely, Jason Ngan General Manager

Dear Ms. Y. Chie, Thank you very much for choosing our hotel. We are extremely pleased to hear that you highly evaluated our location, pool, and the staff's service. We sincerely look forward to your next visit. Sincerely, Jason Ngan General Manager

Dear Fumio K., Thank you for your feedback. We sincerely appreciate your comments regarding the guidance for the shuttle bus pick-up point and the enhancement of amenities. Please be informed that all our rooms are equipped with 3-in-1 cleanser (shower, shampoo and hair condition) in line with our sustainability effort, coffee & tea facilities, earplugs, hand soap, dental kit, shower cap, slippers, bath towels, hand towels and bath mat for the comfort of our guests. We will strive to provide our guests with a better experience. Sincerely, Jason Ngan General Manager

Dear Mr. O. Hideo, Thank you very much for choosing ibis Styles Sepang KLIA. We are very pleased to receive your compliments regarding the resort-like atmosphere, the kindness of our heartist, and the quality of the breakfast. We sincerely look forward to welcoming you again in the future. Sincerely, Jason Ngan General Manager

Dear M. Mitsuhiko, Thank you for your valuable feedback. We will certainly use your comments regarding the room telephone and amenities to support our ongoing improvements. We would like to share that our 3-in-1 cleanser (shampoo, conditioner, and shower gel) is part of our sustainability initiative, aimed at reducing plastic use and minimising environmental impact. We appreciate your understanding and your time in providing us with these insights. Sincerely, Jason Ngan General Manager