أنوار المدينة موڤنبيك 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 3.7/5 678 أراء

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الوصف

خدمات الفندق الإضافية

  • على بُعد دقيقة واحدة فقط سيرًا على الأقدام من المسجد النبوي الشريف

  • أقرب فندق إلى مدخل صلاة السيدات

  • وصول مباشر إلى مركز التسوق المجاور

  • مرافق صديقة للعائلة وموجهة للمجموعات

  • موقع مميز بالقرب من مطار المدينة المنورة ومحطة قطار الحرمين السريع

الإقامات المتوفرة لدينا

موقع الفندق

أنوار المدينة موڤنبيك

المنطقة المركزية, الخالدية, صندوق بريد 41340
42311 المدينة المنورة
السعودية

نظام تحديد المواقع العالمي (GPS):24.471719, 39.607736

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • مكيف
  • وجبة الفطور
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  3.7/5  678 أراء

تقييم TripAdvisor  3.7/5  2,255 أراء

Bad customer service and staff is rude

ملاحظة Tripadvisor 1.0/5

neslinn تقييم TripAdvisor المعتمد

Just bcs the card is not working I have to stand in the queue for 30 minutes and my airport taxi is coming in 10 minutes. I may miss my airport taxi and such a poor service. Not understanding the situation and 1 star rating. Nothing was good and all bad service.

Very special experience

ملاحظة Tripadvisor 5.0/5

Khady Evelyne D... N تقييم TripAdvisor المعتمد

I truly love staying at Mövenpick Anwar Al Madinah — it feels like a second home every time I come to Madinah. A very special mention goes to Shahinaz from ALL Accor Guest Relations and Usman from the Executive Lounge. They were absolutely incredible: attentive, kind, professional, and genuinely caring. Their service went far beyond expectations and made my stay truly exceptional. The Haram view is simply breathtaking. Being able to pray from the 14th floor with a direct view of Al-Masjid An-Nabawi is a priceless experience — serene, spiritual, and deeply moving. Few places offer such a perfect balance between comfort, spirituality, and proximity to the Prophet’s Mosque. Thank you to the entire team for consistently delivering excellence. I will always choose Mövenpick Anwar Al Madinah when in Madinah.

Worst hotel experience I’ve ever had

ملاحظة Tripadvisor 1.0/5

Tala A تقييم TripAdvisor المعتمد

Check-in was scheduled for 5:00 PM, yet we did not receive our room keys until 6:20 PM. During this time, we were made to wait in the lobby. Each time we asked whether our room was ready, we were told to stand again in the same check-in line, which was approximately 30 minutes long. We checked on the room over four times, and only after changing our tone and asking to speak to a supervisor were the keys finally handed to us. When we entered the room, it was filthy. The carpet was visibly dirty, giving the impression that it had not been properly cleaned or sanitized. Basic amenities were missing or unusable — there was no shower gel or soap, and the shampoo and conditioner bottles were empty. The hair dryer did not function properly. It would only work periodically, forcing me to turn it off and wait several minutes before turning it back on again. Even when it did work, it was very poor quality and barely produced any air. The Wi-Fi was extremely poor, making internet access unreliable throughout the stay. Additionally, the TV channel guide sheet in the room, which listed the channels and their corresponding numbers, contained spelling errors, reflecting a lack of basic attention to detail. There were also cakes displayed in the lobby with no napkins or plates, and guests were grabbing the desserts by hand. This was extremely unhygienic and a clear health concern, allowing germs to spread openly in a shared public space. Overall, this hotel showed a complete lack of organization, cleanliness, and basic hospitality standards. I would not recommend staying here and would strongly advise management to seriously address these issues.

Very very bad

ملاحظة Tripadvisor 1.0/5

Junaid J تقييم TripAdvisor المعتمد

As a gold Member the check in was a disaster. The lady was rude at reception Check us in a room which was occupied After a long journey to be treated this way is not on

Very bad

ملاحظة Tripadvisor 1.0/5

Lolwa A تقييم TripAdvisor المعتمد

This was the worst hotel experience I have ever had. The hotel is extremely old, worn out, and poorly maintained. Cleanliness levels are unacceptable across all areas—from the hallways to the rooms. Room service was slow, inefficient, and far from professional. We booked the room based on specific photos, but upon arrival, the room looked completely different from what was advertised. We requested to change the room multiple times, but the response was inadequate and disappointing. The most shocking issue was that hotel staff removed our luggage and left it outside the door when they noticed we were not inside the room. This behavior is highly unprofessional and a serious safety concern. Security at the hotel is extremely weak—anyone can access all floors without a key card, raising major concerns about guest safety and protection. One of the rooms also had water leaking from the wall, and the carpet was damp, moldy, and had a strong unpleasant smell. We filed an official complaint, yet no action was taken. Even after reporting the issue, the wall continued to leak and the carpet remained wet without any intervention. Conclusion: ❗ The hotel is dirty, unsafe, and offers very poor services. I do not recommend it at all. A truly frustrating and disappointing experience by every standard.

بالاشتراك مع TripAdvisor

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