Mövenpick Sharm El Sheikh 5 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 300

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Naama Bay 46619 South Sinai, 46619 SHARM EL SHEIKH, Egypt

Opis

O hotelu

  • 5 private beaches with direct sea access

  • Diving centre

  • Horse stables

  • Wellness Centre

  • Rooms with Sea View

Nasze pokoje

Lokalizacja hotelu

Mövenpick Sharm El Sheikh

Naama Bay 46619 South Sinai
46619 SHARM EL SHEIKH
Egypt

Pozycja GPS:27.913761, 34.340279

Telefon
Faks +20 69 3600085

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 300

Ocena TripAdvisor  4.5/5  Liczba opinii: 5 195

Amazing stay & lovely staff

Ocena na stronie TripAdvisor 5.0/5

N5052JLmohamede Couples - Opinia zatwierdzona w TripAdvisor

We had a fantastic stay at this hotel! The staff were absolutely lovely, and the location and views were truly breathtaking. From check-in to check-out, the service was outstanding in every aspect. A special thank you to Dasha from the animation team for making our experience even more enjoyable, as well as Hany, Mohamed, and Chef Mohamed from Rangoli, the Indian restaurant, for their exceptional service and the delicious food. We couldn’t have asked for a better experience and will definitely be back! Highly recommended. Let me know if there’s anything else you’d like to adjust!

Disappointing Experience at a 5-Star Hotel

Ocena na stronie TripAdvisor 1.0/5

0911aj Opinia zatwierdzona w TripAdvisor

We recently stayed at this hotel and unfortunately, our experience was far from the high standards we expected from a 5-star resort. Firstly, we booked two seaview rooms, but were given two rooms that were very different from what we had requested. One room had a balcony, while the other didn't, which was disappointing as we specifically asked for rooms with balconies to enjoy the view. Another major issue was the room temperature. Despite being a luxury hotel, none of the rooms had heating, which was quite surprising, especially for the cooler evenings. It felt very uncomfortable and was an inconvenience throughout our stay. The food was another letdown. The variety was extremely limited, with only one option for each type of meat—chicken, beef, and seafood. The seafood was particularly disappointing, as it didn’t seem fresh at all. For a hotel of this caliber, we expected much more variety and better quality. We were also told that we were entitled to just one dinner at the à la carte restaurant, but even after complaining about the poor buffet quality and lack of food options, we were not offered any additional visits or even an alternative solution. This was frustrating, especially given the overall quality of the dining experience. The hotel’s layout is also not elderly-friendly. It requires a lot of walking and stair climbing, which made it especially difficult for seniors in our group with knee and back problems. There needs to be more accessible routes and elevators to accommodate all guests. We tried to address our concerns with the front desk multiple times, but despite our efforts, we were never connected with a manager. This lack of customer service was extremely disappointing and left us feeling ignored. Overall, this stay did not meet our expectations for a 5-star hotel, and we would not recommend it unless significant improvements are made in customer service, food quality, and accessibility.

Dear 0911aj, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the disappointing experience you encountered, as it is our utmost priority to provide exceptional service and comfort to all our guests. We are truly sorry that we did not meet your expectations concerning your room assignments. We strive to accommodate specific requests, and we regret that you were not provided with the seaview rooms with balconies as requested. Additionally, we understand how uncomfortable it must have been without adequate heating during cooler evenings, and we appreciate you bringing this matter to our attention. Regarding the dining experience, we are disappointed to hear that the food variety and quality did not align with what is expected from a 5-star resort. Your comments about the limited options and freshness of seafood will be addressed with our culinary team as we continually aim to enhance our offerings. We also regret any inconvenience caused by the layout of the hotel for elderly guests in your party. Accessibility is a critical aspect of guest satisfaction, and we will evaluate how we can improve routes and facilities to better serve all visitors. It is equally concerning that you felt unheard during your attempts to communicate with our front desk staff. This does not reflect the standard of service we aspire to uphold. Please rest assured that we will personally look into this matter and ensure appropriate measures are taken so future guests do not encounter similar issues. We value your feedback immensely as it allows us an opportunity for improvement. Should you choose to give us another chance in the future, please reach out directly so we can ensure a more pleasant experience tailored specifically for you. Thank you once again for sharing your thoughts, and we hope we may welcome you back under better circumstances. Warm regards,

Un happy experience

Ocena na stronie TripAdvisor 2.0/5

Fakhry J Opinia zatwierdzona w TripAdvisor

My name is fakhry junny I asked the sales to book two double rooms with sea view and all inclusive , for two couples , after arrival they gave us two different rooms one with queen bed and balcony with two nice seats and the other one with two beds !!!!!!!!!and no balcony . The air condition is giving only cold air which is not good for night time in November, they said that they are doing renovations and the contractor did not provide the system for hot air , I have problem with the blood circulation in my feet and cold atmosphere is not good for my blood circulation, I phoned the reception and they sent electric heater and it was out of order and the guy said this was the best in the hotel, they promised to bring blanket and it did come!!!!!!!!!! We went to the restaurant to get our lunch and we had one of our bad experiences as the food were not qualified at all , the fish was not fresh , the chicken was not tasty and the beef was not good and not tasty . We are rather old and it is not easy for us to go to the beach as we can not go down and up so many stairs with no availability to get golf car As there is no rout for the golf car , we need to walk 300 meters to reach the elevator and it is still far away from the restaurants, pool and beach. We see no body from the management to support!!!!!!!!!!!

Dear fakhryi2024, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay, and we appreciate your detailed feedback. We are truly sorry to hear that the accommodations did not meet your expectations, particularly regarding the room assignments and air conditioning issues. It is concerning to learn about the discomfort you faced due to inadequate heating, especially considering your health condition. Please rest assured that we take such matters seriously, and we will follow up with our maintenance team to ensure that these issues are addressed promptly. Furthermore, we regret that our dining options did not meet your standards. We strive to provide high-quality meals for our guests, and it is disappointing to hear that we fell short in this instance. Your comments will be shared with our culinary team as part of our ongoing efforts to enhance our food offerings. We also understand the challenges posed by accessibility around the property. Your feedback regarding the lack of support from management and difficulties accessing facilities is invaluable, and we will work on improving these services for all guests. Please accept my sincerest apologies for any distress caused during your stay. We value your feedback as it helps us improve our services. Thank you once again for bringing these matters to our attention. Warm regards,

The perfect spot for a snorkelling holiday

Ocena na stronie TripAdvisor 5.0/5

David L Couples - Opinia zatwierdzona w TripAdvisor

From the moment we arrived the staff could not have been more helpful and friendly. The hotel is simply stunning. Our room was beautifully appointed and kept immaculately clean by Mahmoud. The four private beaches are all stunning and the beach staff are so friendly and attentive..Firo on Beach #1 was so helpful and deserves an award. The food was so lovely and fresh. The restaurant staff did a great job at every serving. It was so nice to be greeted with a friendly smile by Ebran every morning. We would happily stay here again and have already recommended it to friends.

Dear David L, Thank you very much for taking the time to share your delightful experience with us. We are thrilled to hear that you enjoyed your stay and found our hotel to be stunning. It is heartening to know that our staff, especially Mahmoud and Firo, made such a positive impact on your visit. We take great pride in providing exceptional service, and it is rewarding to hear that their efforts did not go unnoticed. I will certainly pass along your kind words to them as well as the entire restaurant team, including Ehab. We are also pleased that you appreciated the beauty of our private beaches and the quality of food served during your stay. Your recommendation means a lot to us, and we would be honored to welcome you back in the future. Thank you once again for your feedback. Warm regards,

Idealne wakacje

Ocena klientów 5.0/5

Tomasz Pary - Opinie potwierdzone ALL

Super pobyt

Dear Tomasz W., We very much appreciate your comments regarding your stay at the Mövenpick Sharm El Sheikh. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 487 Liczba opinii 9/10 Lokalizacja
  • 901 Liczba opinii 8.4/10 Pokój
  • 1 890 Liczba opinii 9.3/10 Obsługa
  • 19 Liczba opinii 8.6/10 Internet
  • 1 102 Liczba opinii 8.9/10 Jedzenie
  • 611 Liczba opinii 9.6/10 Plaża
  • 445 Liczba opinii 8.2/10 Czystość
  • 358 Liczba opinii 7.7/10 Udogodnienia

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