Dear Brigitte B., We treasure your loyalty! Thank you very much for your wonderful review. We are truly delighted to hear that you had such a comfortable and enjoyable stay and that our team made such a positive impression on you. Your kind words about the restaurant team, beach lifeguards, photographer Yasser, and especially Ahmed, Taha, Hamada, Mohamed, and Sherif are greatly appreciated and will be shared with them. We are also very happy that you enjoyed the riding stable experience and the easy booking process. Your recognition means a lot to our entire team. We look forward to welcoming you back again soon for another 6* experience. Kind regards,

Dear Brigitte W., Thank you for your wonderful review! We’re delighted to hear that you enjoyed our service, food, and the warm welcome from our team. Your kind words about our friendly staff and beach team mean a lot to us, and we’ll be sure to share your feedback with them. We truly appreciate your support and look forward to welcoming you back again soon! Kind Regards,

Dear Nicole S., Thank you very much for your thoughtful and detailed feedback! We’re truly delighted to hear that you continue to enjoy your stays with us and that our unique location, facilities, and team still make Mövenpick Sharm El Sheikh a special place for you. A special thank you for recognizing Sherif — we will be proud to share your wonderful comments with him and the management team. Your appreciation of his professionalism, leadership, and service means a lot. We also appreciate your constructive feedback regarding the room condition, Horizon Bar atmosphere, and Beach 2 maintenance. Your comments have been carefully noted and will certainly be shared with the relevant departments for review and improvement. It’s wonderful to know that you enjoyed the volleyball court, escalator, buffet selection, and the peaceful atmosphere of Beach 3. Thank you again for your continued trust and loyalty. We look forward to welcoming you back again soon! Kind Regards,

Dear Wilhelm K., Thank you for sharing your feedback and for your continued visits—it truly means a lot to us. We’re glad to hear that you enjoy the location near the reef, our friendly beach team, and the overall experience, and that it keeps bringing you back. We also appreciate your kind words about our beach manager; we’ll be sure to pass that along to him. We look forward to welcoming you again on your next stay! Kind Regards,

Dear Walter A. M., Thank you very much for your thoughtful feedback. We’re delighted to hear that your room, the beautiful sea view, and the well-stocked minibar met your expectations, and that you appreciated the spaciousness and tranquility of our hotel grounds. We also sincerely appreciate your comment regarding the background music and will share it with our team for consideration to enhance our guests’ comfort. We truly hope to have the pleasure of welcoming you back for another enjoyable and relaxing stay at Mövenpick Sharm El Sheikh. Kind Regards,

Dear Dilara O., Thank you very much for your thoughtful message. We are delighted to hear that you consider our establishment your second home. It is our utmost priority to create a welcoming and comfortable environment for all our guests. I will be sure to pass along your kind words to Mr. Shabana and the entire Mövenpick team. They work diligently to ensure that every guest feels valued and appreciated, and I know they will be thrilled to receive your feedback. We look forward to welcoming you back soon! Warm regards,

Dear Mr. D., Thank you for your positive feedback. We are pleased that you highlight the friendliness of our staff. We apologize for the inconveniences caused by the ongoing maintenance work and thank you for your understanding. Sincerely,

Dear Ms. H., Thank you very much for your positive feedback. We are pleased to hear that you appreciate the location and the house reef as well as our service. Your satisfaction is very important to us and motivates our team. Kind regards,

Dear Ms. R., Thank you for your positive feedback regarding your stay with us. It is pleasing to hear that you enjoyed the friendliness of our staff as well as the beautiful locations and the view. However, we regret that the volume of the music during dinner affected your stay. Your feedback is valuable to us, and we will take it into account to improve the experience for our guests. Best regards,

Dear Mrs. P., Thank you for your positive feedback. We are pleased to hear that you enjoyed the location and the house reefs for snorkeling. We hope to welcome you back with us soon. Kind regards,

Dear N. Nasser, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you had a good experience overall. We sincerely apologize for the inconvenience you faced in not being able to secure a beach lounger during your visit. We understand how important this amenity is for our guests' comfort and enjoyment. Please be assured that we will address this issue with our team to improve availability in the future. Your feedback is invaluable to us as we strive to enhance our services and ensure a pleasant stay for all our guests. We hope to welcome you back soon, allowing us the opportunity to provide an even better experience. Warm regards,

Dear Thomas P., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our staff to be accommodating, friendly, and helpful. However, we sincerely apologize for the disappointment you experienced with the breakfast box. Your comments about its presentation and offerings are invaluable, and we take them seriously as we strive to enhance our guest experience. Please rest assured that we will review this matter with our culinary team to ensure improvements are made. We appreciate your insights and hope you will consider staying with us again in the future, allowing us the opportunity to provide a more satisfying experience. Best regards,

Dear h. A. h., Thank you for taking the time to share your feedback regarding your recent experience at our establishment. We genuinely appreciate hearing from our guests, as it helps us identify areas for improvement. We are pleased to hear that you enjoyed our location and had a positive experience with the staff at the buffet and the kababji. Your kind words will certainly be passed along to those teams, as they strive to provide excellent service. However, we sincerely apologize for the negative experiences you encountered with our evening restaurant staff and at the beach bar. It is disappointing to learn that their demeanor did not meet our standards of hospitality. We take such matters seriously and will address this issue with the relevant teams to ensure that all guests feel welcomed and valued during their visits. Additionally, we regret to hear about your concerns regarding pricing for shisha. We aim to provide fair value for all of our offerings, and Iwe appreciate your input on this matter. Thank you once again for your valuable feedback. We hope you will consider giving us another opportunity in the future so we can provide you with a more enjoyable experience. Best regards,

Dear Gerd J., Thank you very much for your kind and detailed feedback regarding your recent stay with us. We are thrilled to hear that you have been returning to our hotel since 2017 and that we continue to meet your expectations year after year. We take great pride in our location, atmosphere, and the quality of service provided by our team. It is heartening to know that these elements have contributed positively to your experience with us. Your compliments about the successful room renovations and kitchen redesign mean a lot to us; we strive to enhance our guests\' comfort and satisfaction continuously. We are particularly pleased to hear your thoughts on the entertainment program led by Sayed Basyoni. His dedication and creativity are indeed invaluable assets, and we are glad his efforts have made a positive impact during your stay. Moreover, it is wonderful to know that Shehab ELDin’s presence has added warmth to your experience. We believe that a caring leadership approach fosters an inviting atmosphere for both guests and staff alike. Thank you once again for taking the time to share your thoughts. We look forward to welcoming you back next year for another unforgettable stay! Warm regards,

Dear Marlies and Rolf H., Thank you for taking the time to share your feedback regarding your recent experience with us. We genuinely appreciate your kind words about our employees; their dedication to providing exceptional service is something we value greatly. We are, however, disheartened to hear about the concerns you raised regarding the Horizon\'s availability and amenities. Your suggestion to have it open from 4 p.m. onwards, equipped with a quality coffee machine for our guests, is duly noted. We understand how important a good cup of coffee can be during one\'s stay, and we will certainly consider this in our future planning. Regarding your observations on sustainability practices and environmental management during the jetty construction, I assure you that we take these matters seriously. We are committed to improving our operations and will investigate the issues you\'ve highlighted concerning debris management and environmental impact. We also appreciate your input on noise levels within our facility. The balance between ambiance and comfort is crucial, and we will review the audio setup alongside potential solutions like adding more coffee machines to enhance guest experience. As long-time customers, your perspective is invaluable to us as we strive to improve while maintaining the essence of what makes our establishment special. Please rest assured that your comments will be shared with our management team as part of our ongoing efforts toward enhancement. Thank you once again for your thoughtful feedback. We hope to welcome you back soon under improved circumstances. Sincerely,

Dear Priska H. Thank you for taking the time to share your detailed feedback regarding your recent stay at Mövenpick Resort Sharm el Sheikh. We truly value your insights as they help us enhance our services and ensure a better experience for our guests. We are pleased to hear that you enjoyed the great location and found our team of waiters to be cheerful, even during Ramadan. However, we sincerely apologize for the inconveniences you experienced during your stay. Your comments regarding the noise level at the pool and the lack of a quieter alternative have been duly noted. We understand how important it is for our guests to have options that cater to different preferences. We appreciate your input about our dining options and will certainly consider ways to improve both the variety and clarity of information provided in our buffet offerings, especially for vegetarian guests. Your suggestion regarding an all-inclusive or BB/HB/FB program is valuable, and we will discuss this with our management team. Furthermore, we regret that housekeeping did not meet your expectations. Please be assured that we will address these concerns with our housekeeping staff to ensure thorough inspections are conducted before rooms are made available to guests. Regarding the television at Horizon Bar, we understand how this could detract from the ambiance, and we will explore options for its placement moving forward. Once again, thank you for your constructive feedback. We hope you will consider staying with us again in the future so we can provide you with an improved experience. Warm regards,

Dear Maya C., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the disappointing experience you encountered during your visit. We are pleased to hear that you found our hotel complex beautiful and appreciated the variety of dining options available. However, we regret that the condition of your room did not meet your expectations. Cleanliness and comfort are our top priorities, and it is concerning to learn that we fell short in these areas. Please be assured that we take your comments seriously. We will address the cleanliness issues with our housekeeping team and assess the condition of the furnishings in the room you stayed in. Your observations about the safe and room keys have also been noted, and we will investigate these matters further to ensure they are resolved promptly. We value your input as it helps us improve our services and facilities for all our guests. If you choose to stay with us again in the future, please do not hesitate to reach out directly so we can ensure a more enjoyable experience. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back soon. Warm regards,

Dear Devrim S., Thank you for taking the time to share your feedback regarding your recent stay at our resort. We are delighted to hear that this was your second visit and that you noticed improvements in our services and offerings. We appreciate your kind words about our food quality and staff service, as we strive to provide the best experience for our guests. Your comments regarding the ice cream selection have been noted, and we will certainly consider this feedback as we continue to enhance our amenities. We understand that entertainment volume can be a concern, and we will explore ways to strike a better balance while still providing enjoyable experiences for all of our guests. Additionally, we acknowledge your observation about mosquitoes; rest assured, we are actively working on solutions to minimize their presence. It is wonderful to hear that you enjoyed the house reef—our natural asset—and found it comparable to other renowned locations like Ras Mohammed National Park. We look forward to welcoming you back in the future and hope to exceed your expectations once again. Thank you once more for your valuable insights. If there is anything else you would like us to address or if you have further suggestions, please do not hesitate to reach out. Warm regards,