麦加渗渗泉铂尔曼酒店 5 星

客户意见评级 (ALL 评级) 4.0/5 3,855 评论

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Abraj Al Bait Complex, King Abdel Aziz Endowment, 21955 麦加, 沙特阿拉伯

描述

酒店其他优惠

  • 距离麦加禁寺和圣堂仅片刻路程。

  • 可欣赏圣堂、麦加禁寺、Jebel Noor（希拉山洞）等处的部分风景。

  • 宽敞的房间和套房。

  • 免费无线网络

  • 毗邻拥有巨量国际品牌的购物街。

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酒店位置

麦加渗渗泉铂尔曼酒店

Abraj Al Bait Complex, King Abdel Aziz Endowment
21955 麦加
沙特阿拉伯

GPS:21.419314, 39.824662

电话
传真 +966 12 571 5999

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.0/5  3,855 评论

TripAdvisor 评级  4.4/5  4,076 评论

Room is perfectly good

Tripadvisor 评级 5.0/5

Farid M 经 TripAdvisor 认证的评论

Abul Kashem service is pretty good for my room in pullman zam zam room 735. I’m happy with him and very helpful. Thank you.

Dear Farid, Thank you for taking the time to share your recent experience with us. We are delighted to hear you liked the room service, and we are delighted to hear that our staff has made your stay pleasant. We will deliver your kind words to Mr. Abul Kashem personally. We promise to continuously develop our services to give you a fantastic stay during every visit. Best regards, Zamzam Pullman Makkah Hotel.

Great service

Tripadvisor 评级 5.0/5

Haris R 经 TripAdvisor 认证的评论

Great service given by Amir. Quick and nice service. Great attitude and friendly. Asked if we need anything else besides what we requested

Dear Haris, Thank you for taking the time to share your recent experience with us. We are delighted to hear you liked the service, and we are delighted to hear that our staff has made your stay pleasant. We will deliver your kind words to Mr. Amir personally. We promise to continuously develop our services to give you a fantastic stay during every visit. Best regards, Zamzam Pullman Makkah Hotel.

Great service

Tripadvisor 评级 5.0/5

OnAir48871608206 经 TripAdvisor 认证的评论

Great experience, and fast cleaning from Amir. Great atmosphere and everything was done professionally. Neat and efficient

Dear Valued Guest, Thank you for taking the time to share your feedback regarding the cleanliness, and we are delighted to hear that our staff has made your stay pleasant. We will deliver your kind words to Mr. Amir personally. We promise to continuously develop our services to give you a fantastic stay during every visit. Best regards, Zamzam Pullman Makkah Hotel.

Nightmare-Paid for 2 rooms with 3 bed each, got totally different,

Tripadvisor 评级 1.0/5

Irfan H 经 TripAdvisor 认证的评论

Our stay at Pullman ZamZam was terrible and very stressful. We were a family of six. Two adults and four small kids, all under ten. We booked two rooms. Each room was supposed to have three beds. Before arrival, we called the hotel many times. We asked for connecting rooms. Or at least two rooms on the same floor. We explained we have small children. We also mentioned we have a special needs child. At check in, the front desk staff member Yasir was rude and disrespectful. We felt he treated non Arabs badly. He gave us rooms on different floors on purpose. One room did not even have three beds. I begged him to fix it. He kept saying there were no rooms available. This made no sense. Our booking was prepaid. The hotel already took our money long before we arrive. We paid for two rooms with three beds each. We did not get what we booked. We stayed four nights. I went to the desk every day. I asked again and again for two rooms on the same floor with the correct beds. No one helped. No one listened. We could not leave our kids alone on a different floor. So we all slept in one room. Some of us slept on the bare floor. It was uncomfortable and upsetting. It ruined part of our family trip to Makkah. I also blame Expedia. I trusted Expedia. This booking was not handled properly. I will not use Expedia again. I will not stay at Pullman ZamZam again.

ABUL KASIM IS A GOOD WORKER

Tripadvisor 评级 5.0/5

AbdurRahman bin M 经 TripAdvisor 认证的评论

I come for Umrah the experience is good and abul kasim is doing good work and the services are good Hotel is very nice and have good facility's

Dear Abdurrahman, Thank you for taking the time to share your recent experience with us. We are delighted to hear you liked the cleanliness, and we are delighted to hear that our staff has made your stay pleasant. We will deliver your kind words to Mr. Abul Kasim personally. We promise to continuously develop our services to give you a fantastic stay during every visit. Best regards, Zamzam Pullman Makkah Hotel.

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其他网络用户评价我们的酒店

  • 2,404 评论 9.5/10 位置
  • 5,994 评论 7.3/10 房间
  • 10,799 评论 9.2/10 服务
  • 83 评论 3.9/10 上网
  • 2,852 评论 7.5/10 清洁度
  • 1,090 评论 7.8/10 早餐
  • 934 评论 4.3/10 设施

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