麦加渗渗泉铂尔曼酒店 5 星

客户意见评级 (ALL 评级) 4.1/5 3,701 评论

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Abraj Al Bait Complex, King Abdel Aziz Endowment, 21955 麦加, 沙特阿拉伯

描述

酒店其他优惠

  • 距离麦加禁寺和圣堂仅片刻路程。

  • 可欣赏圣堂、麦加禁寺、Jebel Noor（希拉山洞）等处的部分风景。

  • 宽敞的房间和套房。

  • 免费无线网络

  • 毗邻拥有巨量国际品牌的购物街。

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酒店位置

麦加渗渗泉铂尔曼酒店

Abraj Al Bait Complex, King Abdel Aziz Endowment
21955 麦加
沙特阿拉伯

GPS:21.419314, 39.824662

电话
传真 +966 12 571 5999

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.1/5  3,701 评论

TripAdvisor 评级  4.4/5  4,233 评论

Very convenient location if you want ti stay in Haram for longer periods.

Tripadvisor 评级 5.0/5

Gehad K 经 TripAdvisor 认证的评论

It was a very good experience over all . Great location and great daily breakfast. Friendly staff. Room was clean and tidy.

Dear Gehad, Thank you for taking the time to share your feedback regarding the room cleanliness, staff service and location that close to Masjid Al Haram and the Holy Kaaba in the heart of Makkah. We are always honored to welcome you, and we look forward to seeing you again soon. Sincerely, Zamzam Pullman Makkah Hotel.

The best hotel ever

Tripadvisor 评级 5.0/5

Trip65350221743 经 TripAdvisor 认证的评论

The staff the location everything was just perfect my family was very happy and they made our first visit to Makkah remarkable

Dear Valued Guest, Thank you for taking the time to share your feedback regarding our staff and location that close to Masjid Al Haram and the Holy Kaaba in the heart of Makkah. We are always honored to welcome you, and we look forward to seeing you again soon. Sincerely, Zamzam Pullman Makkah Hotel.

**** HEARTLESS, DISRESPECTFUL, AND DEEPLY DISAPPOINTING EXPERIENCE ****

Tripadvisor 评级 1.0/5

Arslan A 经 TripAdvisor 认证的评论

We stayed at Pullman ZamZam Makkah believing that a hotel located at such a holy place would understand human pain and tragedy. What we experienced instead was cold, rigid, and completely heartless behaviour from the management. Our booking reference was 884949745, with a check-in date of 19 January 2026. Due to the sudden death of our mother back home, we had no choice but to leave immediately and cut short our stay. This was not planned. This was not optional. This was a family tragedy. The hotel staff and management were clearly informed and fully aware of the situation. Yet despite knowing all this, the management showed absolutely no humanity. No flexibility. No understanding. No compassion. We were not begging for favours. We simply asked for basic consideration, even the option to use the unused nights later. Everything was rejected without hesitation, as if our loss meant nothing. It is honestly disgusting and shocking that a hotel operating right next to the Haram, a place that teaches compassion and mercy, could behave in such a cruel and insensitive way. Sitting at a holy place while showing zero human values is something we will never forget. This experience added anger, stress, and humiliation to a time when our family was already broken with grief. Instead of support, we were met with arrogance and indifference. We left not only mourning our mother, but also feeling deeply disrespected and emotionally drained. We strongly warn others: do not expect kindness, empathy, or understanding from this hotel if something goes wrong in your life. Based on what we went through, this was one of the most heartless and painful hotel experiences we have ever faced.

Dear Mr. Arslan, Please accept our sincere condolences for your loss, and extend our deepest sympathies to you and your family during this difficult time. We would like to have the opportunity to investigate this further. Please contact us via email: Ashraf.ALNAIMI@accor.com to follow up internally. We always strive to maintain our highest standards of service and promise to exceed your expectations on your next visit. Sincerely, Zamzam Pullman Makkah Hotel.

Stay in Pullman was 5 star

Tripadvisor 评级 5.0/5

Saeed A 经 TripAdvisor 认证的评论

Hotel is perfect. Housekeeping is one of the best. The hotel crew is helpful. Room cleaning was great. Waseem amit and Ahmed gamal are lovely people

Dear Saeed, Thank you for taking the time to share your recent experience with us. We are delighted to hear you liked the cleanliness, and we are delighted to hear that our staff has made your stay pleasant. We will deliver your kind words to Mr. Waseem Amit and Mr. Ahmed Gamal personally. We promise to continuously develop our services to give you a fantastic stay during every visit. Best regards, Zamzam Pullman Makkah Hotel.

Good

Tripadvisor 评级 4.0/5

Light A 经 TripAdvisor 认证的评论

Thanks a lot for Mr. Khalid in the reception, he was very nice and helpful

Dear Valued Guest, Thank you for your positive feedback, and we are delighted to hear that our staff has made your stay pleasant. We will deliver your kind words to Mr. Khalid personally. We promise to continuously develop our services to give you a fantastic stay during every visit. Best regards, Zamzam Pullman Makkah Hotel.

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其他网络用户评价我们的酒店

  • 2,318 评论 9.5/10 位置
  • 6,036 评论 7.5/10 房间
  • 10,460 评论 9.1/10 服务
  • 67 评论 4/10 上网
  • 2,894 评论 7.8/10 清洁度
  • 1,066 评论 7.9/10 早餐
  • 908 评论 4.4/10 设施

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