麦加渗渗泉铂尔曼酒店 5 星

I had requested to provide a double bed (or join the beds), but this never happened. I requested it through the website while booking, on call before leaving and even at the time of checking-in, but they failed to fulfil this request.

Firstly I would like to say that this was my first and last stay at Pullman Makkah. I had a terrible experience from day one. Before arrival I called the hotel many times but I received no response. On arrival at 9pm I was flabbergasted to find that my room was not ready. As a silver ACCOR member no priority check was available and I had to wait an hour for my room keys to be issued to me. On arriving to my room I was further disappointed to find that the room was not cleaned at all, worst of all the windows were covered with smear marks especially prevalent now during COVID era. In the morning I found both the telephones disconnected leading me to believe that this room was in fact used as a storage spare room which the housekeeping staff were using for themselves. As a course of correction this hostel should appoint a duty house keeping supervised per floor like the rest of the ACCOR group in the area. The only positive side to my stay was the view which is why I booked this particular hotel for. on calling the guest relations for a few things, i never received dispute reveal calls. only a few lifts were in operation from P11 to haram floor, which made it very hard for guests. the location however is good as its on the doorstep to the haram. Pullman should rethink of revoking there name from this hotel and the ministry should downgrade this hotel to 2 to 3 stars because that's what it deserves. Breakfast was lousy with hardly any choice and considering the prevailing covid situation only one restaurant was being used which was over crowned, no social distancing. Despite all of this the room price was very expensive.

I think it is the best in the area concerning the hospitality and the attention that you will get starting one day before arrival .Very helpful ,of course it is very close to Haram .Clean rooms .I definitely recommend this hotel .

It is always a happy and good stay at this hotel. Staff always try to provide all arrangements in time. Very close to Haram just in front of main gate. Due to covid 19 situation this time it was almost empty but all services are up and running. Menu for breakfast was adjusted due to safety requirements but still was well planned. Normally I get upgraded to Kabah View but despite low occupancy some how this time I was not upgraded which was a little surprise. Overall recommended all the time any time. Management need to think about renovations to match the price.

Wow. From arrival the staff and management had been exceptional. Ms Beshayer really welcomed our family and made us feel prioritized. We would love to visit again. The rooms were comfy but a little old and needs some attention. Overall. Great value for money

I have done my booking for room with city view when i reached there they upgraded my room to Haram view. The room was spacious, neat and clean. Everything was excellent we really enjoyed our stay there.

I usually spend my omra vaccation in this hotel every year but this year is not the same as Room with kaapa view hardly see the Kapaa..receptionist are not cooperating.. bed sheets were not clean..small flies in bathroom.. no toothbrush one shampoo one shower gel and one conditioner for two persons !?..no receipts for checkout arrived to my email as they claimed... I submitted my complaint to the hotel and they offer me upgrade of my room next visit

Getting back to normal life after the present situation is a very difficult and a critical task. I was in Pullman Zamzam the last week and touched a sincere efforts from the staff to afford the excellent hostile service as usual. Opening the restaurant in a partial way but with safe precautions was ; in my mind ; a very good step forward better than the room dinning. The costumer services lead by Mr. Ahmed Badr was supreme as I always expect from my previous Visits.

I thank the hotel management for the good handling and cleanliness, and I extend my sincere thanks and appreciation to Sister Bashair for the excellent and wonderful dealings. Thank you for your good dealings.

Not as expected , The reception employees not co-operative ..... The check in was so late No gust welcoming drink The hotel reception waiting areas need to be better specially if you must wait more than 2 hours until going to the room . Please take a focus look for that hotel

first experience within minutes was terrible. the bathroom lock was old and got locked in. service is slow. we can’t recommend this hotel to anyone. unless you only need a place to sleep and expect nothing.

The trip was nice. The hotel upgraded me like most of the times. The room service & welcomes gifts were amazing as always. Only minor concern was limited breakfast options (in-room dining due to COVID measures). Although I welcome the luxury of breakfast in bed, but the instructions weren’t followed. Drinks didn’t arrive and when requested again by the time I got my tea, everything else was cold.

Thank you so much for being so helpful and kind.. The beds in the twin room are big enough.. clean atmosphere.. when I arrived at the hotel every thing was organized and perfect.. prices are great.. thank you

I have requested an early checkin and once arrived the employee informed me my room is not ready and we do not know when it will be available. After check in almost 4:30pm - 5:30pm i called the room service and ordered cup of tea they took 1:15 min and did not respond i called them again and asked about my order and they said there is no order in our system for your room and had to reorder again. Also called them to request water many times with no response. You need to wait the elevator not less than 5 minutes then take another elevator that needs more waiting time. Also one of the room’s AC was not cooling Overall i do not recommend it for anyone

The bad level of hygiene that i found when i checked in my room led me to request changing the room three times and all rooms that i checked is at very bad level of hygiene, at the end i accepted the room because it was midnight and i need to sleep after long trip, at the morning i keep calling room service for more than 45 minute without getting answer, finally i ask front desk to call them just to get my breakfast. Also there is furniture and accessories in the room is broken including the bathroom door handle which is not expecting and acceptable at all from five-star hotel