麦加渗渗泉铂尔曼酒店 5 星

客户意见评级 (ALL 评级) 4.1/5 3,674 评论

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Abraj Al Bait Complex, King Abdel Aziz Endowment, 21955 麦加, 沙特阿拉伯

描述

酒店其他优惠

  • 距离麦加禁寺和圣堂仅片刻路程。

  • 可欣赏圣堂、麦加禁寺、Jebel Noor（希拉山洞）等处的部分风景。

  • 宽敞的房间和套房。

  • 免费无线网络

  • 毗邻拥有巨量国际品牌的购物街。

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酒店位置

麦加渗渗泉铂尔曼酒店

Abraj Al Bait Complex, King Abdel Aziz Endowment
21955 麦加
沙特阿拉伯

GPS:21.419314, 39.824662

电话
传真 +966 12 571 5999

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.1/5  3,674 评论

TripAdvisor 评级  4.4/5  4,227 评论

Excellent

Tripadvisor 评级 5.0/5

aluelhok 经 TripAdvisor 认证的评论

Housekeeping hospitality cleanliness and very helpful us Mohammad Jane alam was nice person 👍👍👍

Dear Valued Guest, Thank you for taking the time to share your recent experience with us. We are delighted to hear you liked the cleanliness, and we are delighted to hear that our staff has made your stay pleasant. We will deliver your kind words to Mr. Mohammad Jane Alam personally. We promise to continuously develop our services to give you a fantastic stay during every visit. Best regards, Zamzam Pullman Makkah Hotel.

Extremely disappointing and distressing experience. AVOID

Tripadvisor 评级 1.0/5

Riaz H 经 TripAdvisor 认证的评论

Extremely disappointing and distressing experience at Pullman Makkah. We arrived after a long international flight for Umrah, with a confirmed and credit-card guaranteed booking, only to be told on arrival that their room had been cancelled and given to someone else. The hotel claimed “non-payment,” despite written confirmation that the booking was guaranteed. With no help or empathy from staff, I was forced to rebook a room at a higher price at the same hotel due to the urgency of the situation. This caused huge stress and anxiety, particularly to my mother, and ruined what should have been a peaceful and memorable religious trip. Unfortunately, the poor service continued — luggage was not delivered despite multiple calls, the room was not properly cleaned, room service was very difficult to receive and reception staff were rude and dismissive throughout the stay. This is not the standard expected from a Pullman or Accor property, especially in a city like Makkah where guests are often elderly and travelling for religious reasons. I would strongly advise others to be cautious.

Dear Mr. Riaz, We appreciate the time you took to share your opinion with us, which will help us to develop our services. We take all reviews seriously to constantly develop our services, as your satisfaction is our top priority. Let us assure you that the concerned departments have been informed about your experience, and we will do our best to take your feedback about reservation cancellation, room cleanliness, room service and reception staff into action and promise to meet your expectations on your next visit. Best regards, Zamzam Pullman Makkah Hotel.

Expensive

Tripadvisor 评级 4.0/5

travelwriterpakistan 经 TripAdvisor 认证的评论

Prime location, however a person need to change 2 lifts for reaching the room, that very hectic. Food was okay but not good. No welcome drinks, telephone operators had difficulty understanding English. However, some of the staff members were very kind.

Dear Valued Guest, Thank you for sharing your feedback with us. We appreciate your feedback regarding the location. On the other hand, your concerns regarding food and elevator have been taken into consideration, and rest assured that our team is working on it. We hope to have the opportunity to serve you again soon. Best regards, Zamzam Pullman Makkah Hotel.

Holy land Beautiful location

Tripadvisor 评级 5.0/5

NAZIR A 经 TripAdvisor 认证的评论

Housekeeping stag Mohammed Jane Room cleanice awesome good person. Honest and very polite Wonderfull and nice tidy. Excellent tower closed the all haram

Dear Nazira, Thank you for taking the time to share your feedback regarding the location, and we are delighted to hear that our staff has made your stay pleasant. We will deliver your kind words to Mr. Mohammed Jane personally. We promise to continuously develop our services to give you a fantastic stay during every visit. Best regards, Zamzam Pullman Makkah Hotel.

Excellent

Tripadvisor 评级 5.0/5

Rehman P 经 TripAdvisor 认证的评论

Muhammad Jane alam very good boy to work and he healp all ways whenever we need room is very good need and clean floors is nice and tidy

Dear guest, Thank you for taking the time to share your recent experience with us. We are delighted to hear you liked the cleanliness, and we are delighted to hear that our staff has made your stay pleasant. We will deliver your kind words to Mr. Mohammad Jane Alam personally. We promise to continuously develop our services to give you a fantastic stay during every visit. Best regards, Zamzam Pullman Makkah Hotel.

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其他网络用户评价我们的酒店

  • 2,331 评论 9.5/10 位置
  • 6,052 评论 7.5/10 房间
  • 10,514 评论 9.1/10 服务
  • 70 评论 3.9/10 上网
  • 2,881 评论 7.8/10 清洁度
  • 1,064 评论 7.8/10 早餐
  • 909 评论 4.4/10 设施

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。