Mövenpick Hotel & Residence Hajar Tower Makkah 5 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 2 652

Gwarancja
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P O Box 17700, The Clock Towers, Makkah 21955, Near King Abdul Aziz, 21955 MAKKAH, Arabia Saudyjska

Opis

O hotelu

  • Few steps from the Holy Kaaba

  • elegantly renovated Patrial Haram & Kaaba view rooms and Suites

  • Enjoy an exceptional dining experience.

  • Stay connected with complimentary high-speed Wi-Fi

  • Convenient laundry and pressing services

Nasze pokoje

Lokalizacja hotelu

Mövenpick Hotel & Residence Hajar Tower Makkah

P O Box 17700, The Clock Towers, Makkah 21955, Near King Abdul Aziz
21955 MAKKAH
Arabia Saudyjska

Pozycja GPS:21.419114, 39.824608

Telefon
Faks +966 12 571 7100

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.5/5  Liczba opinii: 2 652

Ocena TripAdvisor  4.3/5  Liczba opinii: 2 021

Phenomenal experience and service

Ocena na stronie TripAdvisor 5.0/5

Omar A Opinia zatwierdzona w TripAdvisor

Had a pleasant staying with the utmost amazing experience facilitated by Raghad from guest experience. Everything was up to professional standards from amenities, food, services, neatness and cleanliness. I’d highly recommend visiting as this would be my get go staying destination from now on.

Dear valued guest, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. We look forward to welcoming you back for another comfortable and memorable stay. Sincerely yours, Khamis Alahmadi Assist Guest Service Manager Mövenpick Hotel Residences Hajar Tower Makkah

Definitely not a 5 star hotel

Ocena na stronie TripAdvisor 1.0/5

Aziz U Opinia zatwierdzona w TripAdvisor

Definitely not a 5-star hotel Calling this a 5-star hotel is honestly shocking. I have no idea who certified it as such — at best, it’s a 3-star. The hotel itself is poor, management is worse, and the overall experience was extremely disappointing. Housekeeping was lazy and did only half the job. On top of that, they seemed to expect tips every time they cleaned the room, despite the poor standard of work. ❌ Bad points Rooms are very outdated Carpets are dirty Poor lighting — only lamps, making the room dark Very dusty No bathtub, only a shower Bathroom is outdated, small, and dark Facilities such as the TV, sink, and cooker were either not working or in very poor condition Shower head was mouldy Breakfast was awful — same food every day with very limited options (only ate there once during a 5-day stay) Lifts take a very long time and are confusing to use Room numbering/signage is unclear and poorly marked ✅ Good points Bed and pillows were comfortable (although the bed was only a small single) Nice views if your room faces the mosque Very close to the Haram Directly connected to the Clock Tower Mall Convenient access to food and shopping ❗ Final thoughts I would never stay at this hotel again. You’re far better off spending a bit more and staying at Swissôtel or Hilton — they are much better in every way.

Dear Valued Guest Thank you for taking the time to share your feedback. We sincerely apologize for the disappointment you experienced during your stay. This is certainly not the level of service or comfort we aim to provide our guests, and we truly regret that we fell short of your expectations. Your comments regarding housekeeping, room condition, facilities, and breakfast quality have been noted and will be shared with the relevant management teams for immediate review and improvement. Guest feedback like yours is taken very seriously, as it helps us identify areas that require urgent attention. We would really appreciate the opportunity to discuss your experience further and address your concerns directly. Kindly share your booking number and contact details to the following email (hotel.maakah@movenpick.com), so our team can reach out to you personally. Sincerely yours, Guest Relation Team Mövenpick Hotel Residences Hajar Tower Makkah

All good

Ocena na stronie TripAdvisor 5.0/5

Fearless25665668828 Opinia zatwierdzona w TripAdvisor

Its all good, from the breakfast until the room. Thee food is good, the housekeeping is kind. Live too live in movenpick makkah

Dear valued guest, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. We look forward to welcoming you back for another comfortable and memorable stay. Sincerely yours, Khamis Alahmadi Assist Guest Service Manager Mövenpick Hotel Residences Hajar Tower Makkah

Makasi Anwar saya seneng banget tinggal di sini

Ocena na stronie TripAdvisor 5.0/5

Adventure14313573781 Opinia zatwierdzona w TripAdvisor

I styaing at Move pick Hotell Everything it grate so far locashun is perfect and the my room comfertable I want visit agan especielly Ramadhan Yallah ameen 🤲🏼 Anwar has been reely helpfull

Dear valued guest, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. We look forward to welcoming you back for another comfortable and memorable stay. Sincerely yours, Khamis Alahmadi Assist Guest Service Manager Mövenpick Hotel Residences Hajar Tower Makkah

Amazing experience

Ocena na stronie TripAdvisor 5.0/5

Khorshan S Opinia zatwierdzona w TripAdvisor

Everything was incredible. Anwar from Guest Relations provided exceptional service with great professionalism, kindness, and attention to detail, which truly made the experience outstanding. Raghad Garani from the Call Center also deserves special recognition for her polite, clear, and professional communication.

Dear valued guest, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. We are glad that to hear that you loved our new rooms after renovation. It is truly rewarding to know that you had a wonderful experience and that our employees were up to standards and showed the true spirit of Movenpick as we strive to show it to all of our valued guests. We look forward to welcoming you back for another comfortable and memorable stay. Sincerely yours, Guest Relations Team Mövenpick Hotel Residences Hajar Tower Makkah

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 2 162 Liczba opinii 9.6/10 Lokalizacja
  • 5 370 Liczba opinii 8.5/10 Pokój
  • 14 773 Liczba opinii 9.7/10 Obsługa
  • 91 Liczba opinii 3.4/10 Internet
  • 3 352 Liczba opinii 9.1/10 Czystość
  • 3 141 Liczba opinii 9.2/10 Jedzenie
  • 1 692 Liczba opinii 8.3/10 Śniadanie
  • 7 Liczba opinii 10/10 Napoje

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