Swissôtel Al Maqam Makkah 5 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 4 240

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Swissôtel Al Maqam Makkah - Image 1
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Swissôtel Al Maqam Makkah - Image 3
Swissôtel Al Maqam Makkah - Image 4
King Abdul Aziz Endowment, Tower F Ibrahim Al Khaleel St, 21955, 21955 Al Maqam, Saudi Arabia

Opis

O hotelu

  • Swissotel Al Maqam Makkah offers panoramic views of the Kaaba and Haram and all city

  • Swissotel Al Maqam Makkah provides two exclusive and convenient direct access to the Haram .

  • Connected to the Clock Towers Complex, offers easy access to Makkah's biggest shopping mall.

  • Located 100m steps away from Haram granting our guests a privileged and convenient passage.

  • take pride in providing a family-friendly accommodation with treats for young guests.

Nasze pokoje

Lokalizacja hotelu

Swissôtel Al Maqam Makkah

King Abdul Aziz Endowment, Tower F Ibrahim Al Khaleel St, 21955
21955 Al Maqam
Saudi Arabia

Pozycja GPS:21.4193199, 39.82421

Telefon

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Al Khairat Restaurant

Enjoy a wide variety of international and oriental dishes in a unique atmosphere at Al Khairat Restaurant and spend unforgettable times with family and friends at unforgettable gatherings.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 4 240

Ocena TripAdvisor  4.5/5  Liczba opinii: 3 658

Unforgettable stay

Ocena na stronie TripAdvisor 5.0/5

Abdo O Opinia zatwierdzona w TripAdvisor

I had a great experience at swissotel makkah. The hotel is tastefully decorated with modern conveniences, giving it a comfortable and stylish escape. The staff was really friendly and attentive, making sure that all of my needs were addressed with care. The rooms were spacious, clean, and well-equipped, with breathtaking views of the holy city. The eating selections were fantastic, with a wide selection of delectable items to pick from. Overall, I had an excellent stay and would strongly recommend the hotel to anyone visiting Makkah.

Dear guest, may Allah accept your good deeds. Thank you for expressing your opinion, and we are glad that our room amenities, room, view, buffet and staff services have reached your satisfaction. We look forward to serving you during your next visit.

5stars

Ocena na stronie TripAdvisor 5.0/5

سموة ا Opinia zatwierdzona w TripAdvisor

The hotel is very beautiful and elegant. They care about cleanliness in the smallest details. The guest is in the first place. The services are more than wonderful and the staff are very cooperative. The buffet is varied and delicious. I will visit again and again

Dear guest, may Allah accept your good deeds. Thank you for expressing your opinion, and we are glad that our cleanliness, staff service, buffet and services have reached your satisfaction. We look forward to serving you during your next visit.

excellent

Ocena na stronie TripAdvisor 5.0/5

Haifa Y Opinia zatwierdzona w TripAdvisor

The hotel is very nice and comfortable, and it also meets all the needs of the guests. Also, from the point of view of all employees, without exception. In terms of location, it is very strategic and easy to reach the Holy Haram. The Swissotel Makkah Hotel is a good choice.

Dear Guest, we are grateful for your positive feedback towards our staff service and location that faces the holy Kaaba. We look forward to seeing you again soon.

Avoid as the hotel is filthy!

Ocena na stronie TripAdvisor 1.0/5

743myray Opinia zatwierdzona w TripAdvisor

We checked in and were given a room on the 2nd floor. As we entered the room, we could smell damp/mould mixed with cigarettes. My mum is asthmatic and despite me explaining this the staff were dismissive. I called to advise that the room needed to be changed and I was told to come down to reception. As I was given a new room, I thought it would be better however it was disgusting. I was told “all triple rooms are the same” and they were very keen to stop me from explaining the issues in the reception area. - The bathrooms were filthy and the shower stunk of urine. Every-time the shower was used the smell became stronger. - Shower stained and full of mould. - Bathroom door handle loose and could not be locked properly. - Curtains full of stains and dust. - Claimed to be a ‘city view’ room but looked directly in to rooms of another hotel. - Window ledges dirty and dusty. - Bed side table dirty. - Lamps full of dust and dirt. - Very noisy as the room was near the lift and the road outside was very loud all night. - Air con vents full of dust which left an awful smell. I addressed these problems with the staff on the first day to which they were very dismissive. I have stayed at this hotel twice before and this was my third occasion but it certainly will be the last. In general, the cleanliness was appalling and even asking the cleaners to clean was a great amount of hassle. The room got cleaned twice during our week stay despite cleaners always being on that floor. I have never stayed in such a dirty hotel. I asked to speak to a manager several times, however this didn’t happen: I certainly won’t be visiting again.

Dear guest, Thank you for taking the time to share your feedback with us. Your situation is far from our high standards, and we take all guest reviews seriously as they help us continually enhance our services. Your comments regarding the room, bathroom cleanliness, maintenance, staff services, room facilities, view, and noise, and housekeeping services have been forwarded to the concerned department, as your comfort and satisfaction are our top priorities. We are committed to maintaining the highest standards of service and are always striving to improve with every stay. Rest assured, we will use your feedback to make your next visit even better, and we look forward to exceeding your expectations. It would be our pleasure to welcome you back soon.

Great hotel

Ocena na stronie TripAdvisor 5.0/5

Theonemailf Q Opinia zatwierdzona w TripAdvisor

Absolutely amazing. especcially the concierges they were so nice. One guy was so kind to show us to the room and had a nice chat with him on the way. I stayed in room 3029 amazing view 7th-10th December. I often ordrered room service to enjoy the amazing view of the Kaaba. It was delicious.

Dear Guest may Allah accept your good deeds. We are beyond happy with your positive feedback and glad that our concierge staff, view, and room services have met your satisfaction. We are waiting to serve you again soon.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 4 137 Liczba opinii 9.4/10 Lokalizacja
  • 4 778 Liczba opinii 7.9/10 Pokój
  • 13 468 Liczba opinii 9.5/10 Obsługa
  • 111 Liczba opinii 4.6/10 Internet
  • 1 997 Liczba opinii 8.6/10 Czystość
  • 1 617 Liczba opinii 9.6/10 Śniadanie
  • 1 529 Liczba opinii 9.4/10 Jedzenie
  • 16 Liczba opinii 10/10 Zrównoważony rozwój

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