เมอเวนพิค อัสสรา รีสอร์ท แอนด์ สปา หัวหิน 5 ดาว

Dear Khun Sumeth J., Thank you very much for taking the time to share your feedback following your recent family stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are truly pleased to learn that you had an overall enjoyable stay and that you were especially satisfied with our service. Your kind words about our team are greatly appreciated, and it is very rewarding to know that their efforts contributed positively to your experience. At the same time, we sincerely apologize for the shortcomings you encountered during your stay. We are very concerned to learn about the cleanliness of the pool in your room, as well as your experience with the main pool and Wi-Fi connectivity. Please rest assured that your feedback has been shared with our Housekeeping, Engineering, and IT teams for immediate review and corrective action, as this is certainly not the standard we aim to deliver. We also regret that your in-room dining experience did not meet your expectations. Your comments are valuable, and we will work closely with the team to improve both the quality and efficiency of this service. Additionally, we appreciate your feedback regarding pricing and booking channels, as well as your experience as an ALL-Gold member. We continuously strive to enhance the value and recognition for our loyal guests, and your comments will help guide our improvements. On a positive note, we are delighted to know that you enjoyed many aspects of your stay, including our dining outlets, fitness center, and sustainability initiatives. Thank you once again for your valuable feedback and for choosing to stay with us. We truly hope to have the opportunity to welcome you back again and provide you with a much-improved and seamless experience in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Khun Prathum K., Thank you very much for taking the time to share your feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to learn that you enjoyed the peaceful atmosphere of our resort and found it to be a relaxing place for your stay. Your positive comments regarding your accommodation, cleanliness, and overall service are truly appreciated. We are also grateful for your high overall rating and your recommendation, which means a great deal to us. Thank you as well for your kind recognition of Khun Paul. We will be pleased to share your compliments with him and the team as encouragement to continue delivering attentive service. At the same time, we sincerely appreciate your constructive feedback. Please accept our apologies for the breakfast selection and dining experience not fully meeting your expectations, particularly in terms of variety and flavors suited to Thai preferences. Your comments have been shared with our culinary team for further review and improvement. We also regret the inconvenience you experienced with the service at the bar and in-room dining, including the delay in service. This is certainly not the level of service we aim to provide, and we will address this with our team to ensure improvements moving forward. In addition, we take note of your feedback regarding the Wi-Fi performance and welcome drink, and we will continue working to enhance these aspects of the guest experience. Thank you once again for your valuable feedback and for choosing to stay with us. We truly hope to have the pleasure of welcoming you back again in the near future for an even more enjoyable and seamless stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Khun Jirath A., Thank you very much for taking the time to share your valuable feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are truly pleased to learn that you found our resort conveniently located and easily accessible, and that your overall experience reflected everything you would expect from a relaxing getaway. Your kind words describing your stay as having “everything that a good vacation should offer” are truly rewarding for our entire team. It is also wonderful to know that you were particularly satisfied with the cleanliness, breakfast selection, and the service provided by our team members. Your recognition means a great deal to us, as we continuously strive to deliver a high standard of service and create memorable experiences for all our guests. At the same time, we sincerely appreciate your overall rating of 90/100 and your feedback regarding your arrival and accommodation experience. Please rest assured that we will take this as an opportunity to further improve and refine our services, ensuring an even more seamless and enjoyable stay for your next visit. We are also grateful for your recommendation, which is one of the highest compliments we can receive. It motivates us to continue delivering exceptional hospitality to all our guests. Once again, thank you for choosing to stay with us. We truly look forward to welcoming you and your partner back to Mövenpick Asara Resort & Spa Hua Hin for another relaxing and memorable experience in the near future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Khun Chanidapa K., Thank you for taking the time to share your feedback with us. We are truly sorry to learn that your experience was affected by the presence of mosquitoes and that you felt our staffing levels were insufficient during your stay. Please accept our sincere apologies for the discomfort and inconvenience caused. Your comments regarding pest control are taken very seriously, and we are actively reviewing our preventive measures to ensure a more comfortable environment for all our guests. Additionally, we regret that the level of service did not meet your expectations, and we will work closely with our team to improve staffing efficiency and responsiveness. We are also disappointed to hear that several aspects of your stay, including breakfast, dinner, welcome amenities, and recognition as a valued Gold member of ALL – Accor Live Limitless, did not meet your expectations. This is certainly not the experience we aim to deliver, and your feedback has been shared with the relevant teams for immediate attention and improvement. We truly value your loyalty and appreciate your constructive feedback, as it helps us identify areas where we must do better. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a much more pleasant and seamless stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Movenpick Asara Resort and Spa, HuaHin.

Dear Ms. Wilawan K., Thank you for taking the time to share your feedback with us. While we are pleased to know that you appreciated our location, we are truly sorry to learn that your overall experience did not meet your expectations, particularly in terms of service, cleanliness, and Wi-Fi. Please accept our sincere apologies for the inconvenience caused. We are especially concerned to hear your comments regarding the level of service provided, particularly for one of our highest room categories. Your expectation for a more personalized experience, such as butler service, is fully understood, and your feedback has been shared with our management team for careful review and consideration. We also regret the difficulties you encountered during check-in and throughout your stay. This is certainly not the level of service we strive to deliver, and we will reinforce our standards with the team to ensure improvements are made. Your feedback is very important to us as it helps us identify areas where we must improve. We sincerely hope you will give us another opportunity in the future to restore your confidence and provide you with a much better experience. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Movenpick Asara Resort and Spa, HuaHin.