Dear Ms. Ratsamimarn H., Thank you very much for choosing to stay with us and for sharing your lovely feedback following your recent family stay at Mövenpick Asara Resort & Spa, Hua Hin. We are delighted to know that you enjoyed our beautiful beachfront setting, refreshing sea breeze, and relaxing atmosphere. We are also pleased that you felt well recognized as an ALL Accor Gold member and enjoyed the welcome drink, welcome amenity, and dining experiences during your stay. We truly appreciate your kind recommendation and continued loyalty. We look forward to welcoming you and your family back for another relaxing and memorable seaside escape. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Mr. Pramote A., Thank you for staying with us and for sharing your feedback following your recent family stay at Mövenpick Asara Resort & Spa, Hua Hin. We are pleased to know that you enjoyed our pleasant atmosphere, delicious food, and the warm hospitality of our team. However, we sincerely apologize for the recurring room maintenance issues, particularly the plumbing problem that caused water to overflow in the bathroom, as well as the insufficient lighting. We understand how inconvenient this must have been for you and your family. Your feedback has been shared with our engineering team for urgent attention and further improvement. As an ALL Accor Gold member, we truly appreciate your continued loyalty and hope to have another opportunity to provide you and your family with a more comfortable and seamless stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Ms. Tewit P., Thank you for choosing to stay with us and for sharing your feedback following your recent family stay at Mövenpick Asara Resort & Spa, Hua Hin. We sincerely apologize for the condition of the swimming pool and the unpleasant encounters with insects in your bathroom and guest room. We understand that this must have caused discomfort for you and your family, and we regret that these issues affected your stay. Please be assured that your comments will be shared with our housekeeping and maintenance teams for immediate attention and improvement. Thank you for bringing these matters to our attention. We hope to have another opportunity to welcome you and provide a more comfortable and enjoyable experience. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Khun Salilrut W., Thank you for sharing your feedback and for choosing Mövenpick Asara Resort & Spa, Hua Hin for your family stay. We are pleased to know that you enjoyed our resort’s atmosphere and accommodation, and that our team, especially the golf cart staff, provided helpful and attentive service. However, we sincerely apologize for the disappointing experience at Baan Dum Restaurant on the evening of 15 October. We understand your concerns regarding the waiting time and the staff member’s response, which fell short of the warm and professional service you rightly expect. Your suggestion regarding staffing levels and attentive service has been noted and will be shared with the relevant team for review and improvement. As a valued ALL Accor Classic member, your feedback is important to us. Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you and your family back for a more consistently enjoyable experience. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Ms. Pornpat P., Thank you for choosing to stay with us and for sharing your feedback following your recent family stay at Mövenpick Asara Resort & Spa, Hua Hin. We sincerely apologize for the shortcomings in room cleanliness, mosquito control, room service, and pool maintenance, as well as the difficulties you experienced contacting our team. We understand how disappointing this must have been for you and your family, and we regret that we did not meet your expectations. We appreciate your kind comments regarding our restaurant team and sustainable initiatives. Please be assured that your feedback will be shared with the relevant departments for immediate attention and service improvement. Thank you for bringing these concerns to our attention. We hope to have another opportunity to restore your confidence in our resort and provide you with a much better experience. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Ms. Apiwatthana P., Thank you very much for choosing to stay with us and for sharing your lovely feedback following your recent family stay at Mövenpick Asara Resort & Spa, Hua Hin. We are delighted to know that you enjoyed our peaceful location, spacious accommodation, and the warm hospitality of our team. I am personally grateful for your kind words and very happy to know that my assistance helped make your family’s stay more enjoyable. It was a pleasure to look after you and your family. We also appreciate your suggestions regarding room lighting, breakfast selection, and pool facilities. Your feedback will be shared with the relevant teams for further review and improvement. Thank you once again for your kind support as an ALL Accor Classic member. We look forward to welcoming you and your family back to Mövenpick Asara Resort & Spa, Hua Hin for another memorable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Ms. Nuthathai C., Thank you very much for choosing to stay with us and for sharing your wonderful feedback following your recent family stay at Mövenpick Asara Resort & Spa, Hua Hin. We are delighted to know that you had a relaxing stay and appreciated our peaceful location, room upgrade, and the excellent service provided by our team. We are especially pleased that you enjoyed your dining experience at Baan Dum Oceanfront Seafood, where our team will be happy to receive your kind compliments. As an ALL Accor Gold member, we truly appreciate your loyalty and are glad that you felt well recognized during your stay. Your kind words about our team’s service mind mean a great deal to us. Thank you once again for your perfect recommendation. We look forward to welcoming you and your family back for another relaxing and memorable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Mr. Artit S., Thank you very much for staying with us and for sharing your lovely feedback following your recent family stay at Mövenpick Asara Resort & Spa, Hua Hin. We are delighted to know that you enjoyed your beautiful accommodation and were pleased with our team, breakfast, cleanliness, and overall experience. Your kind recommendation is greatly appreciated. We also appreciate your helpful suggestion regarding a drying rack for wet clothes. We understand how useful this can be, especially for a family holiday, and will share your suggestion with the relevant HK team for consideration. Thank you once again for your kind support and feedback. We look forward to welcoming you and your family back for another enjoyable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Ms. Tachakwan I., Thank you very much for choosing to stay with us and for sharing your wonderful feedback following your recent family stay at Mövenpick Asara Resort & Spa, Hua Hin. We are delighted to know that you enjoyed your stay and were pleased with our friendly team, clean and spacious accommodation, comfortable bed, breakfast, and overall service. Your perfect recommendation is truly appreciated. We also appreciate your helpful comments regarding the balcony, pathway lighting, and mosquitoes. Your feedback has been shared with the relevant teams for further attention and improvement. Thank you once again for your kind support. We look forward to welcoming you and your family back to Mövenpick Asara Resort & Spa, Hua Hin, for another enjoyable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Mr. Phongsak P., Thank you very much for choosing to stay with us and for taking the time to share your detailed feedback following your recent family stay at Mövenpick Asara Resort & Spa, Hua Hin. We are delighted to hear that you enjoyed our spacious and peaceful surroundings, as well as the warm and friendly service from our Kitchen, Room Service, and Bell teams. We are especially grateful for your kind recognition of our Bell team and our Egg Station chef for their attentive service and dedication. We will be pleased to share your compliments with them. We are also delighted to know that you enjoyed our breakfast and the activities and services offered during your stay. Your kind comments about Khun Paul our GM. and the warm welcome you received during the Thai Teaw Thai Exhibition are greatly appreciated and will certainly be shared with him. At the same time, we sincerely appreciate your constructive feedback regarding the check-in experience when several guests arrive at the same time. We also apologize for the stained drinking glass and the water leakage during the rain. Your comments have been shared with the relevant teams for further attention and improvement. As an ALL Accor Classic member, we are pleased to know that you would recommend both Mövenpick Asara Resort & Spa and the ALL Accor loyalty program to your friends and family. Your perfect overall score and thoughtful feedback are truly encouraging for our team. Thank you once again for your kind support, and we look forward to welcoming you and your family back for another relaxing and memorable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Ms. Ketsaraporn P., Thank you very much for choosing to stay with us and for taking the time to share your wonderful feedback following your recent family stay at Mövenpick Asara Resort & Spa, Hua Hin. We are delighted to hear that you enjoyed your stay and were particularly pleased with our service and the various channels available to assist you. We are also glad that you appreciated the vouchers provided during your stay. It is especially wonderful to know that you rated all aspects of your experience highly, including your accommodation, cleanliness, breakfast, WiFi, and the service provided by our team. We are equally grateful for your positive feedback regarding your lunch, pool, and treatment experience. As an ALL Accor Classic member, we are also pleased to know that you felt well recognized during your stay and that you would recommend both Mövenpick Asara Resort & Spa and the ALL Accor loyalty program to your friends and family. Your perfect scores and kind comments are truly encouraging for our entire team. We will be delighted to share your feedback with our colleagues as recognition of their efforts to deliver warm and memorable hospitality. Thank you once again for your wonderful support and for recommending us. We look forward to welcoming you and your family back to Mövenpick Asara Resort & Spa, Hua Hin, for another enjoyable and memorable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Ms. Nicha S., Thank you very much for your wonderful feedback and for choosing to stay with us once again at Mövenpick Asara Resort & Spa, Hua Hin. We are truly delighted to know that you continue to choose our resort whenever you visit Hua Hin. It is especially heartwarming to hear that you appreciate the peaceful and private atmosphere, the lush surroundings, spacious accommodation, and our convenient location near your favorite restaurants. We are also pleased that you enjoyed the smooth booking experience through ALL.com and appreciated receiving the benefits associated with your ALL Accor Platinum status. Your continued loyalty and perfect recommendation mean a great deal to us. Thank you as well for your kind mention of our colleague who assisted you during check-in. We will certainly share your appreciation with the team, as recognition from our returning guests is a wonderful encouragement. It is wonderful to know that you enjoyed your welcome drink and welcome amenity, as well as your dining experience at Baan Dum, the fitness center, and the pool. We are also pleased that our sustainability initiatives met your expectations. Thank you once again for your continued trust, loyalty, and support. Guests like you are truly special to us, and we look forward to welcoming you back to your peaceful home away from home in Hua Hin very soon. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Ms. Kantima R., Thank you very much for choosing to stay with us and for taking the time to share your feedback following your recent family stay at Mövenpick Asara Resort & Spa, Hua Hin. We are delighted to hear that you enjoyed our convenient location and found the resort clean, well maintained, and comfortable. It is especially pleasing to know that you were satisfied with your accommodation and that you enjoyed the taste of our breakfast selection. We are particularly grateful for your kind compliments regarding our team. Knowing that you found our colleagues friendly, welcoming, and always smiling is truly encouraging. We will be delighted to share your kind words with the team, as recognition from our guests is a wonderful motivation for us to continue delivering warm and genuine hospitality. We also appreciate your feedback regarding the variety of our breakfast selection. While we are pleased that you enjoyed the taste, we understand that having a wider choice is an important part of the breakfast experience. Your comments will be shared with our Food & Beverage team as part of our continuous efforts to enhance our offerings. Thank you once again for your continued support as an ALL Accor Gold member and for recommending our loyalty program We truly value your feedback and hope to have the pleasure of welcoming you and your family back to Mövenpick Asara Resort & Spa, Hua Hin, for another enjoyable and memorable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Ms. Phimphida k., Thank you very much for choosing to stay with us and for taking the time to share your wonderful feedback following your recent stay with friends at Mövenpick Asara Resort & Spa, Hua Hin. We are delighted to hear that you enjoyed your stay and were pleased with the accommodation, the atmosphere of the resort, and the service provided by our team. It is especially wonderful to know that you enjoyed our clean swimming pool and the overall environment of the resort. We are truly grateful for your excellent ratings across your accommodation, cleanliness, breakfast, team service, Wi-Fi, arrival and check-in, and departure. Your perfect recommendation of our resort and the ALL Accor loyalty program is sincerely appreciated. We are also very grateful for your kind recognition of our team members, particularly the colleague you mentioned as wearing braces and the gentleman you identified as a manager. Although we may not be able to identify them with certainty from the description alone, we will make every effort to share your kind appreciation with the team and ensure that your compliments reach the colleagues concerned. Thank you once again for your kind support as an ALL Accor Classic member. Your wonderful feedback is a great encouragement to our team, and we look forward to welcoming you and your friends back to Mövenpick Asara Resort & Spa, Hua Hin, for another enjoyable and memorable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Ms. Pakkenee C., Thank you very much for choosing to stay with us and for taking the time to share your lovely feedback following your recent stay. We are delighted to hear that you enjoyed the lush and shaded surroundings of Mövenpick Asara Resort & Spa, Hua Hin, as well as the spacious and comfortable room, terrace bathroom, and comfortable bed. It is wonderful to know that you had such an enjoyable experience as a couple and that you would recommend our resort to your friends and family. We are also pleased to know that you were satisfied with your arrival and check-in, accommodation, Wi-Fi, check-out experience, and the recognition you received as an ALL Accor Gold member. We truly appreciate your kind words regarding your dining experience at Baan Dum and are happy to hear that you enjoyed your meal. We have also taken note of your ratings regarding cleanliness, breakfast selection, and our sustainability initiatives. Your feedback is valuable to us, and we will continue working with the relevant teams to further enhance these aspects of the guest experience. Thank you once again for your kind support and for being a valued ALL Accor Gold member. We look forward to welcoming you back to Mövenpick Asara Resort & Spa, Hua Hin, and providing you with another memorable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Ms. Nuchanart S., Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to know that you had an excellent experience at Mövenpick Asara Resort and Spa, Hua Hin, and that you rated your overall experience 100/100. We are especially pleased to see your outstanding ratings for your arrival and check-in, accommodation, cleanliness, our team, check-out and departure, and our commitment to sustainability. We are also truly grateful for your perfect recommendation score of 10/10. Most importantly, we sincerely appreciate your kind words about our peaceful atmosphere and our team. It is wonderful to hear that you found the resort quiet and relaxing and that our colleagues provided excellent service throughout your stay. Your recognition is a wonderful encouragement to our entire team, and we will be very happy to share your kind feedback with our colleagues. We are also pleased to know that you found our location convenient for your trip with friends. Providing a comfortable and peaceful environment in a convenient setting is something we truly value, and we are delighted that this contributed positively to your stay. As an ALL Accor Gold member, we sincerely appreciate your loyalty and continued support. We are delighted to see that your loyalty program experience received a perfect recommendation score of 10/10. We will continue to ensure that our ALL members feel welcomed, appreciated, and well cared for throughout their stays with us. We also appreciate your feedback regarding our breakfast selection, which you rated 60/100. We understand that there is room for improvement, and we sincerely value you bringing this to our attention. Your feedback will be shared with our Food & Beverage team for careful review as we continue to enhance the variety, quality, and overall breakfast experience for our guests. We are equally pleased to know that our commitment and efforts toward sustainability received a perfect rating of 100/100. Sustainability remains an important focus for us, and we are grateful for your recognition and support of our ongoing efforts. Thank you once again for choosing to stay with us and for sharing your valuable feedback. It was truly our pleasure to welcome you and your friends, and we sincerely hope to have the opportunity to welcome you back to Mövenpick Asara Resort and Spa, Hua Hin for another peaceful and memorable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Khun Patida P., Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are pleased to know that you found your stay comfortable and appreciated the friendliness and support of our team. Your kind comments about our colleagues are greatly appreciated and will be shared with the team. At the same time, we sincerely apologize for the areas where we did not meet your expectations. We are particularly concerned about the slippery walkways during rainy weather and the sharp pool edge that unfortunately caused you an injury. Guest safety is extremely important to us, and your feedback has been shared with our Engineering and management teams for further inspection and appropriate action. We also appreciate your valuable comments regarding accessibility around the resort, including the lack of ramps or alternative access in some areas. We understand how this can create difficulties for elderly guests, guests with disabilities, families with strollers, and guests travelling with pets. Thank you as well for your honest feedback regarding our resort activities, particularly Chocolate Hour, Aqua Aerobic, and Stretching. We understand your disappointment with the activity experience, equipment availability and condition, and overall presentation. Your comments will be shared with the relevant teams as we work to improve our activities and facilities. We also apologize for the misunderstanding regarding housekeeping service. We understand your expectation that your room should be serviced when there is no Do Not Disturb sign, without requiring an additional call. Your feedback will be shared with our Housekeeping team to improve our service process. We appreciate your feedback regarding breakfast, which you rated 70/100, and will share this with our Food & Beverage team for further improvement. As an ALL Accor Classic member, we sincerely appreciate your loyalty and support. We also value your feedback regarding the loyalty program and will continue working to enhance the experience for our members. Thank you once again for your honest and constructive feedback. We sincerely hope to have the opportunity to welcome you and your family back to Mövenpick Asara Resort and Spa, Hua Hin, and provide you with a safer, smoother, and more enjoyable experience. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Mr. Chanatis D., Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to know that you and your family had an excellent experience at Mövenpick Asara Resort and Spa, Hua Hin, and that you rated your overall experience 100/100. We are especially pleased to see your outstanding ratings for your booking experience, arrival and check-in, accommodation, cleanliness, our team, check-out and departure, WiFi, and our commitment to sustainability. We are also truly grateful for your perfect recommendation score of 10/10. Most importantly, we sincerely appreciate your kind words about our service. It is wonderful to hear that you found the service excellent and friendly throughout your stay. Your recognition is a wonderful encouragement to our entire team, and we will be very happy to share your kind feedback with our colleagues. We are particularly pleased to know that you and your family appreciated our pet-friendly environment. We understand that pets are an important part of the family, and we are delighted that our efforts to create a welcoming and comfortable experience for both our guests and their beloved four-legged companions contributed positively to your stay. We also greatly appreciate your positive feedback regarding cleanliness, which you rated 100/100. Maintaining a clean, comfortable, and well-presented environment is one of our key priorities, and it is very rewarding to know that our standards met your expectations. It is especially heartwarming to hear that your family was very impressed with your stay. Creating enjoyable and memorable experiences for families is something we truly value, and knowing that your family had such a positive experience with us is one of the greatest compliments we could receive. As an ALL Accor Classic member, we sincerely appreciate your loyalty and continued support. We are delighted to see that your loyalty program experience received a perfect recommendation score of 10/10. We will continue to ensure that our ALL members feel welcomed, appreciated, and well cared for throughout their stays with us. We also appreciate your feedback regarding our breakfast selection, which you rated 90/100. We are pleased to know that you were highly satisfied with the selection, while recognizing that there is always an opportunity to further enhance our offerings. Your feedback is greatly appreciated and will be shared with our Food & Beverage team as we continue to review and improve our breakfast experience. We are equally pleased to know that our commitment and efforts toward sustainability received a perfect rating of 100/100. Sustainability remains an important focus for us, and we are grateful for your recognition and support of our ongoing efforts. Thank you once again for choosing to stay with us and for sharing such wonderful and encouraging feedback. It was truly our pleasure to welcome you and your family, and we sincerely hope to have the opportunity to welcome you, your family, and your four-legged companion back to Mövenpick Asara Resort and Spa, Hua Hin for another exceptional and memorable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Khun Nutcharee C., Thank you very much for taking the time to share your feedback following your recent family stay with us. We are delighted to know that you enjoyed your stay at Mövenpick Asara Resort and Spa, Hua Hin, and that you appreciated the resort’s peaceful and lush surroundings. We are especially pleased to hear that you found our team to be very attentive and provided excellent service throughout your stay. Your outstanding 100/100 overall rating and 10/10 recommendation are truly appreciated. We are also delighted to see your perfect ratings across your accommodation, cleanliness, breakfast selection, arrival and check-in, check-out and departure, WiFi, our team, and our sustainability initiatives. It is wonderful to know that you also enjoyed our room service, fitness center, and pool facilities. As an ALL Accor Gold member, we sincerely appreciate your loyalty and are pleased to know that you rated the recognition received during your stay 100/100. We are also delighted that your welcome drink exceeded your expectations and that you enjoyed your welcome amenity. We also appreciate your feedback regarding our kids' services, which you rated 80/100. Your comments are valuable to us and will help us identify opportunities to further improve our family facilities and services, ensuring an even more enjoyable experience for our younger guests and their families. Thank you once again for choosing Mövenpick Asara Resort and Spa, Hua Hin for your family getaway and for sharing your valuable feedback. It was our pleasure to welcome you and your family, and we sincerely hope to have the opportunity to welcome you back for another relaxing and memorable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort and Spa, Hua Hin