เมอเวนพิค อัสสรา รีสอร์ท แอนด์ สปา หัวหิน 5 ดาว

Dear Mr. Chidsnupong A., Thank you very much for sharing your fantastic review and for awarding us a perfect score for your overall experience. We are truly delighted to know that you and your family enjoyed the peaceful atmosphere, cleanliness, convenience, and warm service during your stay at Mövenpick Asara Resort Hua Hin. It is wonderful to hear that our accommodation, pool, kids’ services, and the dedication of our team contributed to such a memorable family getaway. We are also especially grateful for your kind recommendation of both our resort and the ALL- Accor loyalty program it truly means a lot to us. Thank you as well for your constructive comments regarding the booking options on the ALL- App and the Wi-Fi connection speed. Your feedback is sincerely appreciated and has been shared with the relevant teams as we continuously work to improve clarity, convenience, and connectivity for our guests. We are pleased to know that our sustainability initiatives and recognition of you as an ALL- Classic member met your expectations. Your support and trust encourage us greatly to continue delivering meaningful and enjoyable experiences. Once again, thank you for choosing Mövenpick Asara Resort Hua Hin. We truly hope to have the pleasure of welcoming you and your family back for another relaxing and joyful stay in the near future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Movenpick Asara Resort and Spa HuaHin.

Dear Ms. Hemawan D., Thank you very much for taking the time to share your thoughtful and balanced feedback following your recent stay with us. We are truly pleased to know that you found our resort to be a nice and cozy place to stay, and that you appreciated the service, food, and the warm care of our team. At the same time, please allow me to sincerely apologize for the condition of the villa facilities you experienced, particularly in Villa 102. We are very sorry to learn about the issues regarding the door, flooring, and the condition of the bed linen, as this clearly did not reflect the five-star comfort and quality that we strive to deliver. Your comments regarding maintenance and refurbishment are taken very seriously, and they have been shared with our Engineering and Housekeeping teams for immediate review and corrective action. Your feedback is invaluable to us, as it helps guide our ongoing improvement efforts to ensure our facilities meet the expectations of our valued guests. We truly appreciate your honesty and your kind acknowledgment of the positive aspects of your stay, despite the areas that need attention. We hope to have the opportunity to welcome you back in the future and provide you with a significantly improved experience that fully reflects the standards you deserve. With warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Khun Manus, Thank you very much for sharing your wonderful feedback and for awarding us a perfect overall score. We are truly delighted to know that you enjoyed the privacy, peaceful atmosphere, and relaxing ambience of our resort, and that our service met your expectations throughout your stay. It is especially pleasing to hear that you found our accommodation, cleanliness, and check-out experience to be excellent, and that our resort provided an ideal setting for a quiet and comfortable getaway as a couple. We also sincerely appreciate your kind recommendation and your continued support as an ALL Classic member. Your encouraging comments are a great motivation for our team to continue delivering attentive service and a tranquil resort experience for every guest. We hope to have the pleasure of welcoming you back again in the near future for another restful and memorable stay. With warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Khun Naporn S., Thank you very much for choosing Mövenpick Asara Resort & Spa Hua Hin and for taking the time to share your valuable feedback. We are delighted to learn that you had a comfortable stay and enjoyed our strong water pressure in the bathroom, as well as the quality of our breakfast. It is wonderful to know that many aspects of your stay from the room, dining experience, cleanliness, and our team’s service met your expectations. We sincerely appreciate your loyalty as an ALL – Accor Live Limitless Gold member. However, we have taken careful note of your score regarding the recognition you received during your stay. Please accept our apologies if this aspect did not meet the standards we aim to uphold. Your feedback is extremely important, and we will ensure our team reinforces the ALL- member recognition process to deliver a more personalized and memorable experience for you on your next visit. Thank you also for highlighting our sustainability initiatives and for your positive comments about our dinner at “Baan Dam” and in-room dining. Such feedback inspires us to continue improving and offering memorable moments to all our guests. We truly hope to have the pleasure of welcoming you and your family back again soon for an even more enjoyable stay. With warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort and Spa, Hua Hin.

Dear Khun Nawarit R., Warm greetings from Mövenpick Asara Resort & Spa Hua Hin. Thank you very much for taking the time to share your detailed experience with us. We are truly delighted to learn that you and your family enjoyed the spacious Junior Suite Pool View, our Kids Club, the Saturday Foam Party, and the fun-filled Chocolate Hour specially themed for Halloween. We’re also happy to hear that your children had a wonderful time and that you appreciated our food and beverage offerings. We sincerely apologize, however, for the shortfall in recognizing your ALL – Accor Live Limitless Platinum membership benefits, particularly regarding the welcome amenities. Your feedback is extremely valuable, and we have already shared it with our Front Office and Guest Experience teams to ensure better recognition for our loyal members in the future. We also appreciate your kind note about the polished concrete pathway. Safety is our top priority, and your observation will help us reinforce preventive measures during rainy conditions. Once again, thank you for your constructive feedback and for recommending us. We hope to have the pleasure of welcoming you and your family back for another relaxing stay soon. With warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin