เมอเวนพิค อัสสรา รีสอร์ท แอนด์ สปา หัวหิน 5 ดาว

Dear Khun Napaporn C., Thank you very much for taking the time to share your feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. First of all, please accept our sincere apologies for the inconvenience caused regarding the cleanliness of the swimming pool and the condition of the breakfast serving equipment during your stay. We are especially concerned to learn about the rusted breakfast pots, as this certainly does not reflect the standards of quality and presentation we strive to maintain. Please rest assured that your comments have been shared immediately with our Kitchen, Stewarding, and Engineering teams for urgent inspection and corrective action. We are also reinforcing our cleaning and maintenance procedures to prevent similar situations from happening again. We truly appreciate your constructive feedback, as it helps us improve our services and guest experience continuously. Thank you once again for your valued support as an ALL- Classic member, and we sincerely hope to have the opportunity to welcome you back again for a much more pleasant and seamless stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Thanasit T., Thank you very much for taking the time to share your wonderful feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are truly delighted to know that you enjoyed the peaceful atmosphere, spacious accommodation, and relaxing environment that made you feel at home during your stay. Your kind compliments regarding our warm hospitality and efficient service are greatly appreciated. A special thank you as well for recognizing Khun Noey at the Front Office. We will be delighted to share your kind words with her and the entire team, as it will certainly encourage them to continue delivering memorable experiences to our valued guests. We sincerely appreciate your valued support as an ALL Classic member and look forward to welcoming you back again for another relaxing getaway in the near future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Khun Vinitha C., Thank you very much for taking the time to share your detailed feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to learn that you enjoyed our peaceful atmosphere, comfortable accommodation, and the warm hospitality provided by our team. Your kind compliments regarding our pool beverage staff, golf cart drivers, and especially Khun Atchara our Reservation Officer for her helpful assistance during the reservation process truly mean a great deal to us. We will be very pleased to share your encouraging comments with the team. We are also very happy to know that you enjoyed your dining experience at Baan Dum Restaurant. At the same time, we sincerely appreciate your constructive feedback regarding the cleanliness of the private pool, the bathtub leakage, room cleaning details, and breakfast variety. Please rest assured that your comments have been shared with the relevant departments for immediate review and improvement. Your suggestion regarding adding rice porridge options for breakfast is also greatly appreciated and will certainly be taken into consideration. Thank you once again for your valued support as an ALL- Gold member. It was truly a pleasure having you and your family with us, and we sincerely hope to welcome you back again for another relaxing stay in Hua Hin. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Chatkaew Lamraksa, Thank you very much for taking the time to share your wonderful feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are truly delighted to learn that you and your family enjoyed the peaceful and private atmosphere of our resort, making it a relaxing getaway experience. It is especially rewarding to know that you were pleased with the upgrade to our Pool Villa, as well as the spacious accommodation, comfortable bedding, cooling air conditioning, and the warm hospitality provided by our team members throughout your stay. We sincerely appreciate your valuable suggestion regarding the television setup in the second bedroom. Your feedback is very important to us, and we will certainly share your comments with the relevant team for future consideration as we continuously seek ways to improve our guest experience. Thank you as well for your valued support as an ALL Classic member and for your kind recommendation. We are very pleased to know that despite the limitation of the beach conditions, you still had an enjoyable overall stay with us. Thank you once again for your kind support and thoughtful feedback. It was a pleasure having you and your family with us, and we sincerely look forward to welcoming you back again for another memorable stay in Hua Hin. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Janetip L., Thank you very much for taking the time to share your feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to learn that you enjoyed a peaceful and relaxing stay, as well as the attentive service provided by our team. Your kind comments truly mean a great deal to us and will certainly be shared with the entire team. At the same time, we sincerely appreciate your constructive feedback regarding the insects found in the room. Please accept our apologies for the inconvenience caused. Your comments have been shared with our Housekeeping and Pest Control teams for further attention and improvement to ensure a more comfortable stay experience for our guests. Thank you once again for your valuable support and recommendation. It was a pleasure having you with us, and we sincerely hope to welcome you back again for another relaxing stay in Hua Hin. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin