Dear Ms. Lapasrada N., Thank you very much for sharing your wonderful feedback following your recent family stay at Mövenpick Asara Resort & Spa, Hua Hin. We are delighted to know that you had such an enjoyable and relaxing experience with us. It is especially rewarding to hear that you appreciated our convenient location, the cleanliness and privacy of the resort, and the warm hospitality of our team throughout your stay. Your kind words will certainly be shared with our colleagues as encouragement and recognition of their dedication. We are also pleased that you enjoyed your dining experiences, particularly the freshness, quality, and value of our food. It is wonderful to know that our sustainable initiatives and family-friendly facilities also contributed positively to your visit. Thank you for your generous recommendation. We truly appreciate your confidence in our resort and look forward to welcoming you and your family back for another memorable and relaxing stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Mr. Krentkrai L., Thank you for taking the time to share your feedback following your recent family stay at Mövenpick Asara Resort & Spa, Hua Hin. Please accept my sincere apologies for the shortcomings you experienced with your accommodation, particularly the blocked shower drain, ants around the headboard, and the unpleasant odor and insufficient cleanliness around the toilet area. These conditions are certainly not in line with the hygiene and maintenance standards we strive to uphold, and I fully understand how disappointing and uncomfortable this must have been for you and your family. Your comments have been taken seriously and will be shared with our Housekeeping and Engineering teams for thorough review and appropriate corrective action. We also appreciate your feedback regarding the breakfast selection, which will be communicated to our Food & Beverage team for further improvement. Despite these concerns, I am pleased to learn that you were satisfied with our team's service, as well as your arrival and departure experiences. As a valued ALL Accor Classic member, your continued trust is important to us, and we sincerely regret that we did not deliver the overall experience you deserved. Thank you once again for your honest and constructive feedback. We hope you will give us another opportunity to welcome you and your family back and provide a much more comfortable and enjoyable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Mr. Trirath A., Thank you very much for choosing Mövenpick Asara Resort & Spa, Hua Hin, for your recent getaway and for sharing such wonderful feedback. We are delighted to know that you had a memorable stay and particularly enjoyed the comfort of our spacious room, the large and comfortable bed, and our delicious breakfast. It is also heartwarming to hear that our Front Office team took such good care of you and made you feel welcome throughout your stay. Your perfect ratings and 10/10 recommendation mean a great deal to us. We are also pleased that you appreciated our dining experiences, swimming pool, and sustainability initiatives. As an ALL Accor Classic member, we sincerely appreciate your loyalty and are grateful for your continued support. Your kind words are a wonderful encouragement to our entire team. Thank you once again for your trust and recommendation. We look forward to welcoming you and your partner back to Mövenpick Asara Resort & Spa, Hua Hin, for another relaxing and memorable experience. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Khun Chatuthat W., Thank you very much for choosing Mövenpick Asara Resort & Spa, Hua Hin, for your recent getaway and for sharing your lovely feedback. We are delighted to know that you enjoyed the relaxing atmosphere and lush greenery of our resort. It is especially heartwarming to hear that our team made you feel welcome throughout your stay. We would also like to extend our special thanks for recognizing Khun Nan from our Reception team. Your kind appreciation will certainly be shared with her and the entire team as wonderful encouragement. We also appreciate your thoughtful suggestion regarding having more children-friendly music to create a livelier atmosphere, especially during periods when many families are staying with us. We will share this idea with our team for consideration as we continue enhancing the guest experience. As an ALL Accor Classic member, we sincerely appreciate your loyalty and are pleased to know that you were satisfied with the recognition and sustainability initiatives during your stay. Thank you once again for your kind words and recommendation. We look forward to welcoming you and your partner back for another relaxing and memorable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Ms. Wisruda P., Thank you very much for choosing Mövenpick Asara Resort & Spa, Hua Hin, for your recent getaway with friends and for taking the time to share your feedback. We are delighted to know that you enjoyed our peaceful location, spacious accommodation, and the excellent service provided by our team. It is also wonderful to hear that you found your room and its amenities clean and well maintained, and that you were satisfied with our breakfast selection and overall facilities. We are pleased that our reservation team provided prompt responses to your email inquiries, making your booking experience smooth and convenient. Your positive comments are a great encouragement to our colleagues. We also appreciate your recognition of our sustainability efforts and the guidance provided during your stay. As an ALL Accor Classic member, we sincerely value your loyalty and continued support. Thank you once again for your kind recommendation. We look forward to welcoming you and your friends back for another peaceful and enjoyable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Ms. Tananya B., Thank you for taking the time to share your feedback following your family stay at Mövenpick Asara Resort & Spa, Hua Hin. We sincerely apologize that the service provided by our House Keeping team did not meet your expectations. We are particularly concerned to hear that your requests were not handled promptly, that promised callbacks were not followed through, and that you had to repeatedly contact us for assistance. We also regret that some interactions with our room service team left you feeling unwelcome. This is certainly not the attentive, warm, and caring hospitality we strive to provide. We are equally sorry about the condition of your pool villa, especially the faulty lighting that was not repaired, the missing seating cushions by the pool, and the cleanliness of the swimming pool. We understand how disappointing it must have been to encounter these issues during a family holiday, when you should have been able to relax and enjoy your private villa without having to follow up on maintenance concerns. Please be assured that your comments will be shared with our Front Office, Housekeeping, Room Service, and Engineering teams for a thorough review. We will reinforce the importance of ownership, effective communication, timely follow-up, and teamwork to ensure that every guest request is handled with care and responsibility. We will also review our villa inspection and maintenance procedures to help prevent similar situations. As an ALL Accor Classic member, we truly appreciate your support and regret that we did not deliver the experience you deserved. We sincerely hope you will consider giving us another opportunity to regain your confidence and provide the welcoming and comfortable stay that you and your family should expect. Thank you again for your honest feedback. It is valuable in helping us identify where immediate improvement is needed. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Khun Khrueanwan K., Thank you for taking the time to share your feedback following your family stay at Mövenpick Asara Resort & Spa, Hua Hin. We are truly sorry to learn that your experience fell significantly below your expectations and that you felt the overall value did not reflect the standards you would expect from the Mövenpick brand. We understand how disappointing this must have been, and please accept our sincere apologies for not delivering the comfortable and memorable stay you deserved. We are particularly concerned by your comments regarding the accommodation, cleanliness, breakfast selection, and service from our team. We also regret that the recognition you received as an ALL Accor Gold member, along with the welcome drink and welcome amenity experience, did not meet your expectations. Your feedback is important to us, and we will share these concerns with the relevant departments for a thorough review, with the aim of identifying areas where we can improve both our facilities and service standards. As an ALL Accor Gold member, your loyalty is greatly appreciated, and we sincerely regret that we did not provide the level of recognition and hospitality you anticipated. We hope you may allow us another opportunity to restore your confidence in our resort and demonstrate the quality of experience associated with the Mövenpick brand. Thank you again for your honest feedback. We value your comments and will take them seriously as we continue working to improve our guests’ experiences. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Ms. Parichart Y., Thank you very much for choosing Mövenpick Asara Resort & Spa, Hua Hin, for your family getaway and for sharing such wonderful feedback about your stay. We are delighted to know that you enjoyed our peaceful beachfront setting, lush surroundings, and the privacy that makes our resort a relaxing place to unwind. It is especially heartwarming to hear that you and your family, including your beloved furry companion, felt warmly welcomed by our team and enjoyed our pet-friendly hospitality. We are also pleased that you had an excellent experience with your accommodation, cleanliness, and the service provided by our team. Thank you for highlighting your dining experience at Baan Dum Restaurant as well. Your kind words and perfect recommendation are a wonderful encouragement to our colleagues, who strive to make every guest’s stay memorable. As an ALL Accor Classic member, we sincerely appreciate your loyalty and are grateful for your positive recognition of our efforts, including our sustainability initiatives. Feedback such as yours inspires us to continue creating meaningful and enjoyable experiences for our guests and their loved ones, both human and furry. Thank you once again for your trust and support. We look forward to welcoming you and your family back to our peaceful seaside retreat for another relaxing stay filled with special moments. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Ms. Tippanyagon P., Thank you for choosing to stay with us and for sharing your detailed feedback following your recent stay at Mövenpick Asara Resort & Spa, Hua Hin. We sincerely apologize for the recurring issue with the bathtub water and the presence of mosquitoes, especially as these concerns persisted even after we arranged a room change. We understand how disappointing this must have been and regret that we could not provide the comfortable experience you deserved. We are grateful for your kind recognition of Khun Ann, whose attentive care and efforts to assist you are greatly appreciated. Your positive comments about our team’s hospitality mean a great deal to us. We also acknowledge your feedback regarding WiFi speed and the usability of the ALL Accor App, which will be shared with the relevant teams for further improvement. Thank you once again for your valuable feedback and for your continued loyalty as an ALL Accor Platinum member. We truly regret that this stay did not meet your expectations and hope to have another opportunity to restore your confidence in our resort. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Ms. Suttinee T., Thank you very much for choosing to stay with us and for sharing your feedback following your recent family stay at Mövenpick Asara Resort & Spa, Hua Hin. We are delighted to know that you enjoyed our location, accommodation, and the friendly service provided by our team. However, we sincerely apologize for the mosquitoes in your room, the water leakage outside your villa, and the long waiting time during check-in despite completing the online process in advance. We understand how these inconveniences affected your family’s overall experience. Your comments regarding mosquito control, maintenance, and staffing arrangements during busy periods are greatly appreciated and will be shared with the relevant teams for further review and improvement. As an ALL Accor Gold member, we truly appreciate your continued loyalty and support. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you and your family back for a more comfortable and seamless stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Mr. Sumit M., Thank you very much for choosing to stay with us and for sharing your feedback following your recent stay at Mövenpick Asara Resort & Spa, Hua Hin. We are pleased to know that you enjoyed our comfortable accommodation, cleanliness, efficient check-in, and the service provided by our team. We also appreciate your positive feedback regarding your booking experience and your continued support as an ALL Accor Classic member. At the same time, we sincerely apologize that some breakfast items ran out quickly and were not replenished promptly. We understand how important a smooth and enjoyable breakfast experience is, and your feedback will be shared with our Food and Beverage team for further attention and improvement. Thank you once again for your valuable feedback and support. We look forward to welcoming you back to Mövenpick Asara Resort & Spa, Hua Hin for another enjoyable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Khun Orada J., Thank you very much for choosing to stay with us and for sharing your wonderful feedback following your recent stay at Mövenpick Asara Resort & Spa, Hua Hin. We are delighted to know that you enjoyed our spacious resort, beautiful rooms, pet-friendly facilities, comfortable beds, and delicious food. It is especially lovely to hear that you and your furry companion had such an enjoyable stay and appreciated the warm service from our Front Office and Housekeeping teams. As an ALL Accor Classic member, we truly appreciate your loyalty and are grateful for your perfect recommendation. Your kind words mean a great deal to our team. Thank you once again for your support. We look forward to welcoming you, your loved ones, and your furry friend back to Hua Hin for another memorable stay! Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Mr. Chanachai L., Thank you very much for choosing to stay with us and for sharing your feedback following your recent stay at Mövenpick Asara Resort & Spa, Hua Hin. We are delighted to know that you enjoyed our peaceful atmosphere and were able to relax comfortably, even during a busy period. As an ALL Accor Gold member, we sincerely appreciate your continued loyalty and are pleased that you felt well recognized during your stay. We also appreciate your helpful comments regarding areas of the accommodation showing signs of wear and tear. Your feedback will be shared with our relevant team for further inspection and improvement. Thank you once again for your kind support. We look forward to welcoming you back for another peaceful and enjoyable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Ms. Ratsamimarn H., Thank you very much for choosing to stay with us and for sharing your lovely feedback following your recent family stay at Mövenpick Asara Resort & Spa, Hua Hin. We are delighted to know that you enjoyed our beautiful beachfront setting, refreshing sea breeze, and relaxing atmosphere. We are also pleased that you felt well recognized as an ALL Accor Gold member and enjoyed the welcome drink, welcome amenity, and dining experiences during your stay. We truly appreciate your kind recommendation and continued loyalty. We look forward to welcoming you and your family back for another relaxing and memorable seaside escape. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Mr. Pramote A., Thank you for staying with us and for sharing your feedback following your recent family stay at Mövenpick Asara Resort & Spa, Hua Hin. We are pleased to know that you enjoyed our pleasant atmosphere, delicious food, and the warm hospitality of our team. However, we sincerely apologize for the recurring room maintenance issues, particularly the plumbing problem that caused water to overflow in the bathroom, as well as the insufficient lighting. We understand how inconvenient this must have been for you and your family. Your feedback has been shared with our engineering team for urgent attention and further improvement. As an ALL Accor Gold member, we truly appreciate your continued loyalty and hope to have another opportunity to provide you and your family with a more comfortable and seamless stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Ms. Tewit P., Thank you for choosing to stay with us and for sharing your feedback following your recent family stay at Mövenpick Asara Resort & Spa, Hua Hin. We sincerely apologize for the condition of the swimming pool and the unpleasant encounters with insects in your bathroom and guest room. We understand that this must have caused discomfort for you and your family, and we regret that these issues affected your stay. Please be assured that your comments will be shared with our housekeeping and maintenance teams for immediate attention and improvement. Thank you for bringing these matters to our attention. We hope to have another opportunity to welcome you and provide a more comfortable and enjoyable experience. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Khun Salilrut W., Thank you for sharing your feedback and for choosing Mövenpick Asara Resort & Spa, Hua Hin for your family stay. We are pleased to know that you enjoyed our resort’s atmosphere and accommodation, and that our team, especially the golf cart staff, provided helpful and attentive service. However, we sincerely apologize for the disappointing experience at Baan Dum Restaurant on the evening of 15 October. We understand your concerns regarding the waiting time and the staff member’s response, which fell short of the warm and professional service you rightly expect. Your suggestion regarding staffing levels and attentive service has been noted and will be shared with the relevant team for review and improvement. As a valued ALL Accor Classic member, your feedback is important to us. Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you and your family back for a more consistently enjoyable experience. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Ms. Pornpat P., Thank you for choosing to stay with us and for sharing your feedback following your recent family stay at Mövenpick Asara Resort & Spa, Hua Hin. We sincerely apologize for the shortcomings in room cleanliness, mosquito control, room service, and pool maintenance, as well as the difficulties you experienced contacting our team. We understand how disappointing this must have been for you and your family, and we regret that we did not meet your expectations. We appreciate your kind comments regarding our restaurant team and sustainable initiatives. Please be assured that your feedback will be shared with the relevant departments for immediate attention and service improvement. Thank you for bringing these concerns to our attention. We hope to have another opportunity to restore your confidence in our resort and provide you with a much better experience. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Ms. Apiwatthana P., Thank you very much for choosing to stay with us and for sharing your lovely feedback following your recent family stay at Mövenpick Asara Resort & Spa, Hua Hin. We are delighted to know that you enjoyed our peaceful location, spacious accommodation, and the warm hospitality of our team. I am personally grateful for your kind words and very happy to know that my assistance helped make your family’s stay more enjoyable. It was a pleasure to look after you and your family. We also appreciate your suggestions regarding room lighting, breakfast selection, and pool facilities. Your feedback will be shared with the relevant teams for further review and improvement. Thank you once again for your kind support as an ALL Accor Classic member. We look forward to welcoming you and your family back to Mövenpick Asara Resort & Spa, Hua Hin for another memorable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin