Mövenpick Asara Resort & Spa Hua Hin 5 étoiles

Dear Mr. Franck T., Thank you very much for taking the time to share your feedback following your recent stay at Mövenpick Asara Resort & Spa Hua Hin. First and foremost, please accept our sincere apologies that your experience did not meet your expectations and that your stay left you feeling disappointed. We deeply regret that several aspects of your visit fell short of the standards we strive to provide, particularly as a valued ALL Platinum member. While we are pleased to know that you appreciated the peaceful atmosphere of our resort, our natural surroundings, the pool, and the friendliness of our team members, we are truly sorry that these positive elements were overshadowed by the shortcomings you encountered throughout your stay. We regret to learn about your arrival experience and understand your disappointment regarding the wait for your room despite informing us of your expected arrival time. While room availability prior to the official check-in time cannot always be guaranteed, we fully acknowledge that greater care, communication, and hospitality should have been demonstrated by our team. We are equally concerned to learn that insufficient information about the resort facilities and services was provided upon arrival. Your comments have been shared with our Front Office leadership team for review and additional coaching. Please also accept our sincere apologies regarding the condition of your accommodation. The issues you highlighted concerning signs of wear and tear, humidity, damaged room furnishings, and the cleanliness of the terrace are certainly not reflective of the experience we aim to deliver. Your feedback has been shared with our Housekeeping, Engineering, and Rooms Division teams for immediate review and corrective action. We are particularly sorry to learn about the misunderstanding regarding the mosquito repellent. We fully understand how uncomfortable and upsetting this situation must have felt, especially when you felt repeatedly questioned regarding an item from the room. This is not the type of guest interaction we expect from our teams, and we sincerely apologize for the inconvenience and frustration caused. Your feedback has been addressed with the relevant departments to ensure that future situations are handled with greater professionalism, sensitivity, and discretion. We also regret that the recognition you received as an ALL Platinum member did not meet your expectations. We understand your disappointment regarding the absence of a welcome amenity, welcome drink, and the lack of personalized recognition throughout your stay. As a valued member of the ALL Loyalty Program, your loyalty is sincerely appreciated, and we are sorry that we failed to make you feel appropriately recognized and valued during your visit. At the same time, we would like to thank you for your positive comments regarding the simplicity of the ALL App booking experience, our lunch offering, the pool facilities, and the friendliness of our team members. As a valued ALL Platinum member, we sincerely appreciate your continued loyalty to Accor and thank you for sharing your candid feedback. Comments such as yours are invaluable in helping us identify areas where improvement is needed and ensuring we enhance the overall guest experience we provide. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin. Although we understand your current disappointment, we hope that you may one day give us another opportunity to restore your confidence and provide you with a stay that better reflects the standards of hospitality you rightfully expect. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Solange N. T., Thank you very much for taking the time to share your feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to learn that you enjoyed a peaceful and relaxing stay with us. It is especially rewarding to know that you appreciated our resort's tranquil atmosphere and lush tropical surroundings, which helped create a calm and enjoyable experience during your visit. We are also pleased to hear that you were satisfied with your booking experience through the ALL Accor App, as well as your accommodation, cleanliness, our team's service, WiFi connection, and departure experience. Your positive ratings across these areas are greatly appreciated and will be shared with the team as encouragement to continue delivering memorable guest experiences. At the same time, we thank you for your feedback regarding the breakfast selection and your comments concerning the lack of direct beach access. While our resort is located along the beachfront, the natural shoreline conditions in this area of Hua Hin do not allow for a traditional swimming beach with direct sea access. Nevertheless, we understand your preference and appreciate you sharing your observations with us. As a valued ALL Silver member, we would like to thank you for your loyalty to Accor and for recommending both Mövenpick Asara Resort & Spa Hua Hin and the ALL- Loyalty Program to your family and friends. Your support is truly appreciated. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin and for sharing your valuable feedback. We look forward to welcoming you back in the future for another relaxing and memorable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Jordan P., Thank you very much for taking the time to share your feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are truly delighted to learn that you felt "just like at home" during your stay and that both you and your two dogs received such a warm welcome from our team. It is especially rewarding to know that our staff's attentive service contributed to making your experience so enjoyable and memorable. We are also pleased to hear that you were satisfied with every aspect of your stay, including your accommodation, cleanliness, breakfast selection, arrival and departure experience, and the ease of your booking process. Your kind comments and perfect scores are greatly appreciated by our entire team. As an ALL Classic member, we would like to sincerely thank you for your continued loyalty and for your perfect recommendation score. Your support motivates us to continue delivering exceptional experiences for all our guests, including our cherished four-legged visitors. Thank you once again for choosing to stay with us and for sharing your wonderful feedback. It was a pleasure to have you, and we look forward to welcoming you and your family back, along with your dogs, for another relaxing stay in the near future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Nicolas T., Thank you very much for taking the time to share your detailed feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are truly delighted to learn that you enjoyed your overall experience, especially our peaceful natural surroundings, lush gardens, private pool accommodation, and the warm hospitality provided by our team. Your kind compliments regarding our friendly and smiling staff mean a great deal to us, and we will be very pleased to share your recognition with the entire team, especially Also. We are also grateful for your valued support as an ALL Diamond member and sincerely appreciate your positive comments regarding the recognition, welcome amenities, and services provided throughout your stay. At the same time, we sincerely appreciate your constructive feedback regarding the beach condition and accessibility, as well as your observations regarding sustainability initiatives and certain dining experiences. Please rest assured that your comments have been shared with the relevant teams for further review and consideration as we continuously strive to improve both our facilities and guest experience. Thank you once again for your valuable recommendation and thoughtful feedback. It was a pleasure having you with us, and we sincerely hope to welcome you back again for another relaxing stay in Hua Hin. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Thierry S., Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are truly delighted to learn that you had such an exceptional experience and that you found our resort to be a haven of peace. It is especially rewarding to know that you enjoyed the tranquil atmosphere, which provided a relaxing escape, as well as the memorable dining experiences by the beach. Your kind recognition of our team means a great deal to us. We are especially pleased to hear your appreciation for View, Wine, and Fluke, whose attentive service and engaging wellness sessions clearly made a positive impact on your stay. Your compliments will certainly be shared with them and the entire team. We are also grateful for your positive feedback on our breakfast selection, cleanliness, WiFi, and sustainability efforts. It is encouraging to know that these aspects contributed to your overall satisfaction. At the same time, we appreciate your feedback regarding the mattress quality in your accommodation. Your comment has been reviewed with our housekeeping and engineering teams to ensure that the comfort and consistency of our bedding meet the expectations of our returning guests. Thank you once again for your kind recommendation and continued trust as a valued ALL Silver member. It was a pleasure having you with us, and we sincerely look forward to welcoming you back for another peaceful and memorable stay in the near future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin