Mövenpick Asara Resort & Spa Hua Hin 5 étoiles

Dear Ms. Vanessa M., Thank you very much for taking the time to share your exceptional experience with us. We are truly touched by your kind words, especially given the difficult circumstances you were facing during your travels. It means a great deal to know that your stay brought you comfort and helped lift your spirits during such a challenging time. A very special thank you for recognizing our General Manager, Paul. We are incredibly proud to have team leader like him, and I will personally ensure that your heartfelt compliments are shared with him. He will be delighted to know he made such a positive impact on your stay. We are also pleased to learn that every aspect of your visit from your arrival experience and accommodation to our dining, pool, spa, and recognition of your ALL Diamond status met your expectations so perfectly. Your loyalty and recommendation are truly appreciated, and it would be our great pleasure to welcome you and your family back again for another memorable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Movenpick Asara Resort and Spa, Hua-Hin.

Dear Mr. Francois A., Thank you very much for your wonderful review and for taking the time to share such kind comments following your recent stay with us. We are truly delighted to know that what was originally an unexpected stop due to your cancelled flight turned into such a pleasant discovery. It is fantastic to hear that you enjoyed your three nights in your beachfront villa and were able to fully relax while surrounded by the lush tropical environment of our resort. Your compliments regarding our restaurants are greatly appreciated, and we are very pleased that you enjoyed the flavorful dishes including the authentic spicy touches of our cuisine. I am also especially grateful for your recognition of our team, and particularly the Spa team. I will be sure to share your kind words with them, as they will be very happy to know they contributed to making your stay memorable. As a valued Diamond member of ALL – Accor Live Limitless, it was truly a pleasure to welcome you. Your loyalty and your 10/10 recommendation both for the hotel and the program mean a great deal to us. Thank you as well for your kind personal mention. I always enjoy meeting our guests and exchanging a few words whenever possible, and it was a pleasure to welcome you to our resort. We are very grateful for your excellent ratings across your stay, from booking through the ALL App to your arrival, accommodation, dining experience, and departure. Thank you again for your thoughtful review and for sharing it with fellow travelers. We look forward to welcoming you back for another relaxing stay in the near future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Movenpick Asara Resort and Spa, HuaHin.

Dear Mr. Arnaud D., Thank you very much for taking the time to share such a detailed review of your recent stay with us. We are truly pleased to read your kind comments about our lush seaside setting, the relaxing atmosphere, our swimming pools, breathtaking sea views, and your positive experience at both of our restaurants. It is also wonderful to know that you found our team charming and attentive, and that your booking experience through the ALL App was smooth and easy. At the same time, we sincerely regret that certain aspects of your stay did not meet your expectations of a 5-star resort. Please accept our apologies regarding the condition of some room facilities, including the loose electrical outlets and the curtains, as well as the delay in housekeeping service on some days. This is certainly not the standard we strive to maintain, and your comments have been shared with our Engineering and Housekeeping teams for immediate review and corrective action. We are also very concerned to read about your experience at the seaside bar, particularly regarding table cleanliness and pricing perception. Cleanliness and attentiveness in our public areas are essential, and your feedback has been addressed with our Food & Beverage team to ensure better monitoring and prompt clearing of tables. Your comments about room service and the pool experience have likewise been shared internally, as we continuously look for ways to enhance both quality and value. While we are grateful for your positive remarks in many areas, we truly regret that your overall experience resulted in a 70/100 rating and a 6/10 likelihood to recommend us. Please rest assured that your constructive feedback is invaluable and helps us improve our service and facilities. We sincerely hope to have the opportunity to welcome you back in the future and provide you with the seamless 5-star experience you rightfully expect. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Movenpick Asara Resort and Spa, HuaHin

Dear Mr. H., Warm greetings from Mövenpick Asara Resort & Spa Hua Hin. Thank you very much for taking the time to share your detailed feedback following your family stay with us. We are truly delighted that you described your experience as a “havre de paix.” Creating a peaceful and relaxing sanctuary by the sea is exactly what we strive for, and it is very rewarding to know we succeeded in making your stay enjoyable. We are pleased that you appreciated our lush beachfront gardens, the comfort and spaciousness of your room, as well as our swimming pools — especially the quieter one. Your excellent ratings for breakfast, lunch, dinner, the bar, WiFi, and your overall experience mean a great deal to our entire team. It is also wonderful to know that our Guest Relation Manager, Joey (myself) had contributed positively to your stay. I am very happy to read your kind comment and sincerely appreciates your recognition. Thank you as well for your constructive remark regarding the mosquitoes. As we are located in a tropical beachfront environment, this can occasionally occur despite our regular preventive treatments. Please be assured that we continuously work on this matter, and during your next stay, our team will be pleased to provide additional assistance for your comfort. We regret that the recognition of your ALL Classic membership did not fully meet your expectations. Your feedback is extremely valuable, and we will review this carefully to ensure our valued members feel better acknowledged in the future. Thank you once again for your trust, your recommendation, and for choosing to stay with us. We sincerely hope to welcome you and your family back soon for another relaxing escape in Hua Hin. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relation Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Jean C. T., Thank you very much for taking the time to share your detailed feedback following your family stay with us at Mövenpick Asara Resort & Spa Hua Hin. We truly appreciate your honest comments and are pleased to know that, overall, you found our resort to be enjoyable, with friendly and welcoming staff, good food quality, and high standards of cleanliness throughout the room, walkways, and public areas. Your kind words about our team are sincerely valued and will be shared with them as encouragement. At the same time, please allow us to express our sincere apologies for the aspects of your stay that did not fully meet your expectations. We regret the inconvenience regarding the private pool not receiving sufficient sunlight, as well as the confusion about the beach bar closing time shown on the ALL Accor App. Your feedback has been shared with the relevant teams to ensure clearer communication and better consistency moving forward. We also understand your concern regarding sun loungers being reserved for extended periods without use. This is an important point, and we will reinforce our poolside etiquette and monitoring to ensure fair and comfortable access for all guests. Additionally, we truly appreciate your suggestion about introducing QR codes at the pool areas for ordering beverages and services this is a valuable idea and has been passed on to our management team for consideration as part of our ongoing service enhancement. Thank you once again for your loyalty as an ALL- Gold member and for booking through the ALL- Accor App. We are grateful for your balanced and constructive feedback, which helps us improve and refine the guest experience. We sincerely hope to have the pleasure of welcoming you and your family back in the future, allowing us the opportunity to provide you with an even more seamless and memorable stay. With warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort and Spa, Hua Hin