Dear Mr. Jean-François C., Thank you very much for taking the time to share your kind feedback following your recent family stay at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to know that you had a pleasant golfer's getaway with us. It is wonderful to hear that you enjoyed the smooth booking experience through the Accor ALL app, as well as our efficient check-in and check-out process. We are also pleased that you found your accommodation comfortable and clean, appreciated our breakfast selection, and experienced the warm hospitality of our team throughout your stay. We sincerely appreciate your excellent ratings across every aspect of your visit, including your accommodation, cleanliness, breakfast, Wi-Fi, and overall experience. Your recommendation of both our resort and the ALL – Accor Live Limitless loyalty program means a great deal to us, and we thank you for your continued support as an ALL Classic member. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin. It was our pleasure to welcome you, and we look forward to welcoming you back for another relaxing golf getaway and memorable stay in the near future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Franck T., Thank you very much for taking the time to share your feedback following your recent stay at Mövenpick Asara Resort & Spa Hua Hin. First and foremost, please accept our sincere apologies that your experience did not meet your expectations and that your stay left you feeling disappointed. We deeply regret that several aspects of your visit fell short of the standards we strive to provide, particularly as a valued ALL Platinum member. While we are pleased to know that you appreciated the peaceful atmosphere of our resort, our natural surroundings, the pool, and the friendliness of our team members, we are truly sorry that these positive elements were overshadowed by the shortcomings you encountered throughout your stay. We regret to learn about your arrival experience and understand your disappointment regarding the wait for your room despite informing us of your expected arrival time. While room availability prior to the official check-in time cannot always be guaranteed, we fully acknowledge that greater care, communication, and hospitality should have been demonstrated by our team. We are equally concerned to learn that insufficient information about the resort facilities and services was provided upon arrival. Your comments have been shared with our Front Office leadership team for review and additional coaching. Please also accept our sincere apologies regarding the condition of your accommodation. The issues you highlighted concerning signs of wear and tear, humidity, damaged room furnishings, and the cleanliness of the terrace are certainly not reflective of the experience we aim to deliver. Your feedback has been shared with our Housekeeping, Engineering, and Rooms Division teams for immediate review and corrective action. We are particularly sorry to learn about the misunderstanding regarding the mosquito repellent. We fully understand how uncomfortable and upsetting this situation must have felt, especially when you felt repeatedly questioned regarding an item from the room. This is not the type of guest interaction we expect from our teams, and we sincerely apologize for the inconvenience and frustration caused. Your feedback has been addressed with the relevant departments to ensure that future situations are handled with greater professionalism, sensitivity, and discretion. We also regret that the recognition you received as an ALL Platinum member did not meet your expectations. We understand your disappointment regarding the absence of a welcome amenity, welcome drink, and the lack of personalized recognition throughout your stay. As a valued member of the ALL Loyalty Program, your loyalty is sincerely appreciated, and we are sorry that we failed to make you feel appropriately recognized and valued during your visit. At the same time, we would like to thank you for your positive comments regarding the simplicity of the ALL App booking experience, our lunch offering, the pool facilities, and the friendliness of our team members. As a valued ALL Platinum member, we sincerely appreciate your continued loyalty to Accor and thank you for sharing your candid feedback. Comments such as yours are invaluable in helping us identify areas where improvement is needed and ensuring we enhance the overall guest experience we provide. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin. Although we understand your current disappointment, we hope that you may one day give us another opportunity to restore your confidence and provide you with a stay that better reflects the standards of hospitality you rightfully expect. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Solange N. T., Thank you very much for taking the time to share your feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to learn that you enjoyed a peaceful and relaxing stay with us. It is especially rewarding to know that you appreciated our resort's tranquil atmosphere and lush tropical surroundings, which helped create a calm and enjoyable experience during your visit. We are also pleased to hear that you were satisfied with your booking experience through the ALL Accor App, as well as your accommodation, cleanliness, our team's service, WiFi connection, and departure experience. Your positive ratings across these areas are greatly appreciated and will be shared with the team as encouragement to continue delivering memorable guest experiences. At the same time, we thank you for your feedback regarding the breakfast selection and your comments concerning the lack of direct beach access. While our resort is located along the beachfront, the natural shoreline conditions in this area of Hua Hin do not allow for a traditional swimming beach with direct sea access. Nevertheless, we understand your preference and appreciate you sharing your observations with us. As a valued ALL Silver member, we would like to thank you for your loyalty to Accor and for recommending both Mövenpick Asara Resort & Spa Hua Hin and the ALL- Loyalty Program to your family and friends. Your support is truly appreciated. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin and for sharing your valuable feedback. We look forward to welcoming you back in the future for another relaxing and memorable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Jordan P., Thank you very much for taking the time to share your feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are truly delighted to learn that you felt "just like at home" during your stay and that both you and your two dogs received such a warm welcome from our team. It is especially rewarding to know that our staff's attentive service contributed to making your experience so enjoyable and memorable. We are also pleased to hear that you were satisfied with every aspect of your stay, including your accommodation, cleanliness, breakfast selection, arrival and departure experience, and the ease of your booking process. Your kind comments and perfect scores are greatly appreciated by our entire team. As an ALL Classic member, we would like to sincerely thank you for your continued loyalty and for your perfect recommendation score. Your support motivates us to continue delivering exceptional experiences for all our guests, including our cherished four-legged visitors. Thank you once again for choosing to stay with us and for sharing your wonderful feedback. It was a pleasure to have you, and we look forward to welcoming you and your family back, along with your dogs, for another relaxing stay in the near future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Nicolas T., Thank you very much for taking the time to share your detailed feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are truly delighted to learn that you enjoyed your overall experience, especially our peaceful natural surroundings, lush gardens, private pool accommodation, and the warm hospitality provided by our team. Your kind compliments regarding our friendly and smiling staff mean a great deal to us, and we will be very pleased to share your recognition with the entire team, especially Also. We are also grateful for your valued support as an ALL Diamond member and sincerely appreciate your positive comments regarding the recognition, welcome amenities, and services provided throughout your stay. At the same time, we sincerely appreciate your constructive feedback regarding the beach condition and accessibility, as well as your observations regarding sustainability initiatives and certain dining experiences. Please rest assured that your comments have been shared with the relevant teams for further review and consideration as we continuously strive to improve both our facilities and guest experience. Thank you once again for your valuable recommendation and thoughtful feedback. It was a pleasure having you with us, and we sincerely hope to welcome you back again for another relaxing stay in Hua Hin. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Thierry S., Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are truly delighted to learn that you had such an exceptional experience and that you found our resort to be a haven of peace. It is especially rewarding to know that you enjoyed the tranquil atmosphere, which provided a relaxing escape, as well as the memorable dining experiences by the beach. Your kind recognition of our team means a great deal to us. We are especially pleased to hear your appreciation for View, Wine, and Fluke, whose attentive service and engaging wellness sessions clearly made a positive impact on your stay. Your compliments will certainly be shared with them and the entire team. We are also grateful for your positive feedback on our breakfast selection, cleanliness, WiFi, and sustainability efforts. It is encouraging to know that these aspects contributed to your overall satisfaction. At the same time, we appreciate your feedback regarding the mattress quality in your accommodation. Your comment has been reviewed with our housekeeping and engineering teams to ensure that the comfort and consistency of our bedding meet the expectations of our returning guests. Thank you once again for your kind recommendation and continued trust as a valued ALL Silver member. It was a pleasure having you with us, and we sincerely look forward to welcoming you back for another peaceful and memorable stay in the near future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Albert S., Thank you very much for taking the time to share your wonderful feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are truly delighted to learn that your second stay with us created such pleasant memories. It is wonderful to know that you enjoyed the peaceful atmosphere of our villas and found them to be a refreshing and relaxing space for your family stay. We are especially pleased to hear your kind compliments regarding our team. Your recognition of their professionalism and attentiveness means a great deal to us and will be gladly shared with everyone. It is also rewarding to know that you were satisfied with the booking experience through the ALL App, breakfast selection, WiFi, check-in and check-out experience, as well as our sustainability efforts. At the same time, we sincerely appreciate your constructive feedback regarding the condition of the pool. We regret that this aspect did not meet your expectations, and your comments have been shared with the relevant team for immediate review and improvement. Thank you once again for your kind recommendation, your continued loyalty as an ALL Accor Gold member, and your valuable feedback. It was a pleasure welcoming you back, and we sincerely hope to have the opportunity to welcome you again for another memorable stay in the near future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Vanessa M., Thank you very much for taking the time to share your exceptional experience with us. We are truly touched by your kind words, especially given the difficult circumstances you were facing during your travels. It means a great deal to know that your stay brought you comfort and helped lift your spirits during such a challenging time. A very special thank you for recognizing our General Manager, Paul. We are incredibly proud to have team leader like him, and I will personally ensure that your heartfelt compliments are shared with him. He will be delighted to know he made such a positive impact on your stay. We are also pleased to learn that every aspect of your visit from your arrival experience and accommodation to our dining, pool, spa, and recognition of your ALL Diamond status met your expectations so perfectly. Your loyalty and recommendation are truly appreciated, and it would be our great pleasure to welcome you and your family back again for another memorable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Movenpick Asara Resort and Spa, Hua-Hin.

Dear Mr. Francois A., Thank you very much for your wonderful review and for taking the time to share such kind comments following your recent stay with us. We are truly delighted to know that what was originally an unexpected stop due to your cancelled flight turned into such a pleasant discovery. It is fantastic to hear that you enjoyed your three nights in your beachfront villa and were able to fully relax while surrounded by the lush tropical environment of our resort. Your compliments regarding our restaurants are greatly appreciated, and we are very pleased that you enjoyed the flavorful dishes including the authentic spicy touches of our cuisine. I am also especially grateful for your recognition of our team, and particularly the Spa team. I will be sure to share your kind words with them, as they will be very happy to know they contributed to making your stay memorable. As a valued Diamond member of ALL – Accor Live Limitless, it was truly a pleasure to welcome you. Your loyalty and your 10/10 recommendation both for the hotel and the program mean a great deal to us. Thank you as well for your kind personal mention. I always enjoy meeting our guests and exchanging a few words whenever possible, and it was a pleasure to welcome you to our resort. We are very grateful for your excellent ratings across your stay, from booking through the ALL App to your arrival, accommodation, dining experience, and departure. Thank you again for your thoughtful review and for sharing it with fellow travelers. We look forward to welcoming you back for another relaxing stay in the near future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Movenpick Asara Resort and Spa, HuaHin.

Dear Mr. Arnaud D., Thank you very much for taking the time to share such a detailed review of your recent stay with us. We are truly pleased to read your kind comments about our lush seaside setting, the relaxing atmosphere, our swimming pools, breathtaking sea views, and your positive experience at both of our restaurants. It is also wonderful to know that you found our team charming and attentive, and that your booking experience through the ALL App was smooth and easy. At the same time, we sincerely regret that certain aspects of your stay did not meet your expectations of a 5-star resort. Please accept our apologies regarding the condition of some room facilities, including the loose electrical outlets and the curtains, as well as the delay in housekeeping service on some days. This is certainly not the standard we strive to maintain, and your comments have been shared with our Engineering and Housekeeping teams for immediate review and corrective action. We are also very concerned to read about your experience at the seaside bar, particularly regarding table cleanliness and pricing perception. Cleanliness and attentiveness in our public areas are essential, and your feedback has been addressed with our Food & Beverage team to ensure better monitoring and prompt clearing of tables. Your comments about room service and the pool experience have likewise been shared internally, as we continuously look for ways to enhance both quality and value. While we are grateful for your positive remarks in many areas, we truly regret that your overall experience resulted in a 70/100 rating and a 6/10 likelihood to recommend us. Please rest assured that your constructive feedback is invaluable and helps us improve our service and facilities. We sincerely hope to have the opportunity to welcome you back in the future and provide you with the seamless 5-star experience you rightfully expect. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Movenpick Asara Resort and Spa, HuaHin

Dear Mr. H., Warm greetings from Mövenpick Asara Resort & Spa Hua Hin. Thank you very much for taking the time to share your detailed feedback following your family stay with us. We are truly delighted that you described your experience as a “havre de paix.” Creating a peaceful and relaxing sanctuary by the sea is exactly what we strive for, and it is very rewarding to know we succeeded in making your stay enjoyable. We are pleased that you appreciated our lush beachfront gardens, the comfort and spaciousness of your room, as well as our swimming pools — especially the quieter one. Your excellent ratings for breakfast, lunch, dinner, the bar, WiFi, and your overall experience mean a great deal to our entire team. It is also wonderful to know that our Guest Relation Manager, Joey (myself) had contributed positively to your stay. I am very happy to read your kind comment and sincerely appreciates your recognition. Thank you as well for your constructive remark regarding the mosquitoes. As we are located in a tropical beachfront environment, this can occasionally occur despite our regular preventive treatments. Please be assured that we continuously work on this matter, and during your next stay, our team will be pleased to provide additional assistance for your comfort. We regret that the recognition of your ALL Classic membership did not fully meet your expectations. Your feedback is extremely valuable, and we will review this carefully to ensure our valued members feel better acknowledged in the future. Thank you once again for your trust, your recommendation, and for choosing to stay with us. We sincerely hope to welcome you and your family back soon for another relaxing escape in Hua Hin. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relation Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Jean C. T., Thank you very much for taking the time to share your detailed feedback following your family stay with us at Mövenpick Asara Resort & Spa Hua Hin. We truly appreciate your honest comments and are pleased to know that, overall, you found our resort to be enjoyable, with friendly and welcoming staff, good food quality, and high standards of cleanliness throughout the room, walkways, and public areas. Your kind words about our team are sincerely valued and will be shared with them as encouragement. At the same time, please allow us to express our sincere apologies for the aspects of your stay that did not fully meet your expectations. We regret the inconvenience regarding the private pool not receiving sufficient sunlight, as well as the confusion about the beach bar closing time shown on the ALL Accor App. Your feedback has been shared with the relevant teams to ensure clearer communication and better consistency moving forward. We also understand your concern regarding sun loungers being reserved for extended periods without use. This is an important point, and we will reinforce our poolside etiquette and monitoring to ensure fair and comfortable access for all guests. Additionally, we truly appreciate your suggestion about introducing QR codes at the pool areas for ordering beverages and services this is a valuable idea and has been passed on to our management team for consideration as part of our ongoing service enhancement. Thank you once again for your loyalty as an ALL- Gold member and for booking through the ALL- Accor App. We are grateful for your balanced and constructive feedback, which helps us improve and refine the guest experience. We sincerely hope to have the pleasure of welcoming you and your family back in the future, allowing us the opportunity to provide you with an even more seamless and memorable stay. With warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Mr. Julien A., Thank you sincerely for taking the time to share such an uplifting and thoughtful review of your recent stay with us. We are truly delighted to learn that your family holiday at Mövenpick Asara Resort & Spa Hua Hin was an exceptional experience from start to finish. Your kind words about our beautiful surroundings, superb swimming pools, spotless and comfortable rooms, and the exceptional quality and variety of our breakfast mean a great deal to us. It is also heartwarming to know that our team’s friendliness and dedication contributed positively to your stay. Your recognition inspires us to continue delivering warm, attentive, and memorable service to every guest. We are equally pleased that you rated many aspects of your stay with perfect scores, including your arrival experience, accommodation, team interaction, and cleanliness. Such feedback is both rewarding and motivating for our entire team. Thank you once again for choosing our resort and for recommending us so highly. We would be honored to welcome you and your family back for another magnificent stay in the near future. With warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort and Spa, Hua Hin.

Dear Mr. Francis D., Thank you very much for your continued trust and for choosing to stay with us once again at Mövenpick Asara Resort & Spa Hua Hin. We are truly delighted to learn that your recent visit was another pleasant experience and that you enjoyed the warm welcome and the comfort of your villa. It is wonderful to receive such high scores across all areas of your stay, and we are especially pleased that our team made you feel genuinely cared for throughout your time with us. Your kind words are deeply appreciated and will certainly inspire our colleagues to maintain the level of service you have come to expect from us. We have also noted your comment regarding the Wi-Fi speed. Thank you for bringing this to our attention. Please rest assured that we are working with our provider to further enhance the connection speed and ensure smoother online usage for your future stays. We are sincerely grateful for your loyalty as an Accor ALL Platinum member and for recommending our hotel. We very much look forward to welcoming you back for another relaxing and enjoyable stay. With warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort and Spa, Hua Hin.

Dear Ms. Isabelle T., Thank you very much for taking the time to share such a beautiful and thoughtful review of your recent stay with us. We are truly delighted to hear that your experience was filled with serenity and simplicity, and that you enjoyed our well-maintained facilities, the generous breakfast, and the attentive service from our team. It is especially heartwarming to know that both Mr. Paul and I (Joey) had a positive impact on your stay. Your kind words mean a great deal to us, and I will make sure the entire team hears your appreciation. Thank you as well for highlighting our housekeeping team, they will be very encouraged to know their efforts were noticed. We also sincerely apologies for the billing error at check-out. Your comfort and confidence are important to us, and we will continue improving our departure process to ensure greater accuracy and efficiency. Regarding the ALL- Loyalty Program recognition, thank you for your honest comments. Your feedback will be shared with Accor to help enhance the experience for our valued members such as yourself. We are truly grateful for your recommendation and for choosing to stay with us. It was our pleasure to care for you during your visit, and we hope to welcome you back again for another peaceful and memorable stay. With warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort and Spa, Hua Hin.

Dear Mr. Thierry S., Thank you very much for sharing your wonderful feedback with us. We are truly delighted to hear that your stay was perfect in every way and that you enjoyed the comfort of your room, the peaceful location, and the attentive service from our team. It brings us great joy to know that our staff made your business stay smooth and enjoyable, and that you felt well looked after throughout your visit. Your kind words are deeply appreciated and will be shared proudly with the team. We are also grateful for your trust as an ALL Silver member, and for recommending our hotel with a perfect rating. It was our pleasure to care for you, and we sincerely hope to welcome you back again for another excellent and memorable stay. With warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort and Spa, Hua Hin.

Dear Mr. Dominique L., Warm greetings from Mövenpick Asara Resort & Spa Hua Hin. Thank you very much for taking the time to share your detailed and heartfelt feedback following your stay with us. We are truly delighted to hear that you enjoyed the beauty of our suites and villas, the tranquil environment with gardens and lotus ponds, our well-appointed pools, and the culinary experiences at our restaurants. It also warms our hearts to know that our team, including our management, made such a positive impression on you with their professionalism, warmth, and attentiveness. We sincerely appreciate your kind words about our chocolate buffet and overall hotel experience. At the same time, we have noted your feedback regarding the private pool in your suite, and we will review this carefully to see how we can enhance its usability and enjoyment for our future guests. Your constructive observation is invaluable to us in continuously improving our services. It was a true pleasure having you with us, and we are so grateful for your high recommendations and for being a valued Platinum member of ALL Accor Loyalty. We look forward to welcoming you back very soon for another memorable stay and perhaps a private pool experience that meets all your expectations. Warm Regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Movenpick Asara Resort and Spa, HuaHin.

Dear Mr. Raphael O., Thank you very much for taking the time to share your feedback following your recent business stay with us. We are thrilled to know that you enjoyed your time at Mövenpick Asara Resort and Spa HuaHin, appreciated the warm hospitality of our team, and found the accommodations and restaurants to your satisfaction. Special thanks for recognizing our staff Mrs. Chompoo and Ocean bar team, we will be delighted to share your compliments with them. We also appreciate your constructive comments regarding the WiFi during busy periods, room floor maintenance after rainy days, and dust on tables. Please rest assured that your feedback has been shared with our Engineering and Housekeeping teams to ensure improvements are implemented promptly. Your loyalty as an ALL-Platinum member is greatly valued, and we sincerely look forward to welcoming you back for another exceptional stay, where we aim to exceed your expectations in every way. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Movenpick Asara Resort and Spa, HuaHin

Dear Mr. Eric G., Thank you very much for your wonderful feedback. We are thrilled to hear that your experience with us was superb and that you felt warmly welcomed throughout your stay. It is delightful to know that our team was attentive to your every need and that our services and facilities met your expectations. We are also glad that you enjoyed our hotel’s magnificent location, which we hope added to the overall enjoyment of your stay. Your kind words are truly motivating for our entire team, as we continuously strive to create memorable and seamless experiences for our guests. We sincerely look forward to welcoming you back to Mövenpick Asara Resort & Spa Hua Hin for another exceptional and relaxing stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin