Dear Mr. U. Thank you for taking the time to review us following your recent visit and for your kind words. I am glad to read you had such a wonderful experience. We certainly look forward of having the opportunity to welcome you back soon. Sincerely, Amery Burleigh General Manager

Dear Mr. O., Please allow me to reply in English. Thank you for taking the time to review us following your recent stay. I am happy to hear that you had a relaxed and comfortable experience with us. I also see that the Internet was an issue, and I would just like to let you know that we recently completed significant upgrade of our network and delivered lightening speed internet for our guests. Some of our guests are using VPNs that slow down the speed of connection, so this may be the issue. If this is not the case, we would greatly appreciate your feedback so that we may identify the problem and fix it. I also had a chat with the team and discovered that our colleagues made investigation and unfortunately we do not have this item in our lost & found items. I also know that the same was communicated with you earlier. I really hope that you will be able to find your watch. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel. Warm regards, Amery Burleigh General Manager

Dear kerryalicesullivan, What fantastic feedback for the team at Mövenpick Hotel Jumeirah Beach! I appreciate the kind words you have shared. I am delighted to know that you had an excellent experience with us and that you enjoyed the location of our hotel. I am also happy to know that you enjoyed the daily breakfast in our Talk Restaurant. Our hotel is a great place to be spoilt with attention and delicious food presented by our chefs and we make every effort to ensure your expectations are exceeded. Thank you also for acknowledging the level of service provided by our team, especially Housekeeping. I will personally share your feedback with them. We certainly look forward of having the opportunity to welcome you back soon. Warm Regards, Amery Burleigh General Manager

Dear Guide57208877289, Thank you for taking the time to review us following your recent stay. I am glad to know that you had a good experience with us and to read that you enjoyed hotel facilities and location. I would also like to thank you for acknowledging the level of service provided by our team. We certainly look forward of having the opportunity to welcome you back soon. Kind Regards, Amery Burleigh General Manager

Dear Mr. I., Please allow me to reply in English. I am sorry to hear that the noise in your room had an impact on your stay. While it is exciting to see the investment being made into the destination of Dubai as a whole, we understand and appreciate your disappointment and frustration with regards to the noise caused by development works in front of the hotel. Unfortunately, this is something beyond our control or supervision. I have also noticed your feedback about towels in the spa and bedsheets. And for this I apologize. Your feedback is very important to help us identify any areas that need attention, and we will check all bedsheets and towels we are providing to our guests. Besides this, I am happy to read that overall you had a good experience with us, and that my colleagues, especially Kuma and hostess at the restaurant took good care of you. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel without above experience. Sincerely, Amery Burleigh General Manager