Dear Mr B., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant stay and enjoyed your spacious, clean corner room. It is wonderful to know that our team made a positive impression with their helpful and friendly service. We are, however, sorry that the view from your room did not meet your expectations. We truly appreciate your understanding and are pleased that you nevertheless enjoyed your overall experience with us. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Best regards, Franck F., -Cluster General Manger-

Dear Mr B., Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed our great location and found our service and staff to be top-notch. We sincerely apologize for the condition of the 11th-floor hallway carpet and for the broken trash can and entrance light in your room. We understand that these details affected the overall quality of your stay, and we appreciate you bringing them to our attention. Your comments have been shared with our maintenance and housekeeping teams for follow-up. We hope to have the opportunity to welcome you back and provide you with a more comfortable and well-maintained experience. Best regards, Franck F. -Cluster General Manager-

Dear Mr. S., Thank you for your feedback. We are glad you appreciated our convenient location and the view of the airport. Thank you as well for your comments about our facilities. We are continuously working to improve them and enhance our guests' comfort. We hope to have the pleasure of welcoming you again soon. Best regards, Franck Fleury Cluster General Manager

Dear Mr W., Thank you very much for your kind feedback. We are delighted to hear that you had another pleasant stay with us and that everything went smoothly, as always. We truly appreciate your continued trust and look forward to welcoming you back again soon. Best regards, Franck F. -Cluster General Manager-

Dear Mr. K., Thank you for your wonderful review! We are delighted to hear that your stay provided such a relaxing start to your holiday. Your kind words about our friendly reception team, efficient shuttle service, and the attentive service in our restaurant mean a great deal to us. We will be sure to share your compliments with the entire team. We truly appreciate your recommendation and look forward to welcoming you back for another seamless and enjoyable stay before your next trip. Kind regards, Franck Fleury Cluster General Manager

Dear Mr. C., Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced when trying to reach our room service team by phone. We understand how frustrating this must have been, especially as it had already occurred during a previous stay. Please rest assured that your comments have been shared with the relevant department so that we can improve our responsiveness and service procedures. We are nevertheless delighted to read that the service provided afterwards met your expectations and was impeccable. We truly value your loyalty and hope to have the pleasure of welcoming you again for an even smoother experience. Kind regards, Franck Fleury Cluster General Manager

Dear Mr. G., Thank you for your feedback following your stay. We are sorry to hear that your experience did not meet your expectations. We appreciate your feedback and hope to have the opportunity to welcome you again in better conditions. Best regards, Franck Fleury Cluster General Manager

Sehr geehrter Herr V. Vielen Dank für Ihr Feedback. Es freut mich sehr zu hören, dass Sie Ihren Aufenthalt bei uns genossen haben, jedoch tut es mir leid, dass Ihr Gold-Status bei Ihrer Ankunft offenbar nicht entsprechend kommuniziert wurde. Ihr Hinweis ist für uns sehr wertvoll, da wir unsere Kommunikation diesbezüglich weiter verbessern möchten. Ihr Gold-Status wurde bei Ihrem Aufenthalt selbstverständlich berücksichtigt und Sie haben ein Upgrade in ein Premium Zimmer erhalten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen Mit freundlichen Grüssen, Marcus P. - Front Office Manager-

Dear Mr. R., Thank you for taking the time to share your feedback and for your continued loyalty. We are pleased that you value our location and the friendliness of our team. We are, however, sorry to read your comments regarding the condition of the property. Please be assured that these points are taken very seriously and are already being reviewed internally. We remain committed to ongoing improvements and hope to have the opportunity to welcome you again for a better experience. Kind regards, Franck Fleury Cluster General Manager

Dear Mr. O., Thank you very much for your kind review. We are delighted that you enjoyed your stay, especially our location, breakfast, and the friendliness of our team. We look forward to welcoming you again soon. Kind regards, Franck Fleury Cluster General Manager

Sehr geehrter Herr C., Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Es tut uns sehr leid zu hören, dass Sie sich bei Ihrem Aufenthalt an unserem Empfang nicht respektvoll behandelt gefühlt haben. Ein solches Verhalten entspricht in keiner Weise unseren Standards und unserem Anspruch, jeden Gast unabhängig von Herkunft, Sprache oder Erscheinungsbild freundlich und wertschätzend zu empfangen. Unser Team ist sehr international aufgestellt, und nicht alle unsere Mitarbeitenden sprechen Deutsch. Dennoch legen wir großen Wert darauf, dass sich jeder Gast jederzeit willkommen und respektiert fühlt, und entschuldigen uns, wenn dieser Eindruck bei Ihnen nicht entstanden ist. Wir nehmen Ihre Rückmeldung sehr ernst und werden den Vorfall intern besprechen, um sicherzustellen, dass sich so etwas nicht wiederholt. Wir würden uns freuen, wenn Sie uns in Zukunft noch einmal die Gelegenheit geben, Sie von unserem Service zu überzeugen. Mit freundlichen Grüßen Marcus P. -Chef de Réception-

Dear Mr. E., Thank you very much for your review. We are delighted to read that you appreciated our convenient location near the airport and the ease of access. It is also a pleasure to know that our team’s friendliness made a positive impression during your stay. We truly appreciate your feedback and look forward to welcoming you again in the near future. Best Regards, Franck Fleury Cluster General Manager

Dear Mr. M., Thank you for your kind feedback! We are thrilled to hear that you enjoyed the excellent service throughout your stay, including at the restaurant. We look forward to welcoming you back soon! Kind Regards, Franck Fleury Cluster General Manager

Dear Mr. L., Thank you so much for your review! We are delighted to hear that you enjoyed our breakfast. We hope to welcome you back again very soon! Best Regards, Franck Fleury Cluster General Manager

Dear Mr. G., Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our location, the friendliness of our staff, the spacious rooms, and our restaurants. At the same time, we regret that certain aspects of the hotel, including the condition of the carpets, wallpaper, and overall cleanliness, did not fully meet your expectations. Your comments have been shared with the relevant teams for improvement. We also appreciate your feedback regarding the breakfast pastries and will review this with our food and beverage team. Thank you again for your valuable comments, and we hope to welcome you back for an improved experience in the future. Best Regards, Franck Fleury Cluster General Manager

Dear Mr H., Thank you very much for your kind feedback. We’re delighted to hear that you found the staff courteous and that Room 1418 met your expectations. It’s great to know the room was comfortable and warm, especially since temperature can make such a difference. We truly appreciate you sharing your experience and look forward to welcoming you back again soon. Sincerely, Frank F. -General Manager-

Dear Mr. W., Thank you for taking the time to share your feedback regarding your recent stay at Mövenpick Hotel Geneva. We appreciate your observations regarding the condition of the hotel, as guest insights are invaluable for our continuous improvement. We acknowledge your comments about the wear and tear in certain areas of the hotel, including the carpeting and bathroom fixtures. Your concerns about the water faucet and room ventilation have been noted, and we understand how these issues can impact your overall experience. We strive to maintain high standards, and it is unfortunate that we fell short in these aspects during your visit. We are pleased to hear that you enjoyed our breakfast offerings, as we take pride in providing quality dining experiences. Your feedback regarding the parking facilities is also appreciated, and we are glad that they met your needs. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back in the future. Best Regards, Franck Fleury Cluster General Manager

Dear Mr. E., Thank you for sharing your feedback. We are glad you appreciated our convenient location and the easy access to public transportation. We sincerely apologize for the delay in preparing your room — we understand how disappointing this must have been, especially as a Platinium member, and we truly appreciate your patience. Please rest assured that we are reviewing this with our team to prevent it from happening again. We look forward to welcoming you back for your next stay and ensuring a much smoother experience. Kind Regards, Franck Fleury Cluster General Manager

Dear Mr C., We very much appreciate your comments regarding your stay at the Hôtel Mövenpick Genève. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We to a good note of your comments regarding the hair dryer and bathroom door. Be assured that your comments have been handed over to the managers concerned in order to take appropriate action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Franck Fleury -General Manager-