Mercure Geneva Airport 4 Sterne

Dear Winfrid, Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the inconvenience regarding your prepaid breakfast and the confusion at the breakfast reception. We are pleased that the matter could be resolved quickly with our Front Office team. We are also sorry for the difficulties you experienced with your room key, especially just before departure. We will review this with our team to ensure that such issues are handled more effectively. Your comments regarding the dust and the storage facilities in the room have also been noted and shared with the relevant departments. Regarding your breakfast suggestion, we appreciate your request for a wider selection of fish such as salmon or herring and will take it into consideration. That said, we are delighted to hear that you enjoyed the spaciousness of your room and felt comfortable during your stay. We hope to have the pleasure of welcoming you back to Geneva and providing you with an even smoother experience next time. Kind regards, Mathilde Assistant Front Office Manager

Dear Matthias, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated the air conditioning in our hotel. However, we are sorry to learn that your check-in experience did not meet your expectations. We also take note of your comment regarding the explanations provided by our team. We understand how important it is to clearly explain the necessary procedures and information to our guests, especially when there is a language barrier. We will remind our team to take the necessary time to ensure that each guest feels properly informed and welcomed, rather than rushing through the check-in process. We hope to have the opportunity to welcome you again and provide you with a much more pleasant experience from the moment you arrive. Kind regards, Mathilde Assistant Front Office Manager

Dear Daniel, Thank you so much for your wonderful review and for choosing to stay with us at Mercure. We are delighted to hear that you and your family had such an enjoyable stay. It's great to know that your room was comfortable and well-suited to your needs, and that you appreciated its cleanliness and amenities. We're also pleased that our on-site parking made your arrival easy, especially with a larger vehicle, and that you enjoyed our breakfast. Your kind recommendation means a great deal to us. We truly appreciate your feedback and look forward to welcoming you and your family back for another great stay. Best regards, Mathilde Assistant Front Office Manager

Lieber Ralf, vielen herzlichen Dank, dass Sie sich die Zeit genommen haben, uns ein so detailliertes Feedback zu Ihrem Aufenthalt zu geben. Wir freuen uns sehr über Ihre positiven Worte zu unserem freundlichen Team, dem modernen Ambiente unseres Hotels und unserem Frühstücksangebot. Gleichzeitig möchten wir uns aufrichtig für die technischen Unannehmlichkeiten entschuldigen, die Sie in Ihrem Zimmer erlebt haben. Wir verstehen sehr gut, dass Probleme mit der Dusche sowie die Geräusche und Unterbrechungen des Stromsystems, insbesondere während der Nacht, den Komfort und die Erholung beeinträchtigen können. Wir werden Sie hierzu persönlich per E-Mail kontaktieren. Aufgrund der verschiedenen technischen Unannehmlichkeiten haben wir bereits eine kulante Lösung für Sie veranlasst. Nochmals vielen Dank für Ihre ausführlichen Rückmeldungen. Diese helfen uns sehr dabei, die Informationen an unser technisches Team weiterzugeben und die notwendigen Verbesserungen umzusetzen, damit zukünftige Gäste eine noch angenehmere Erfahrung bei uns genießen können. Wir hoffen, Sie trotz dieser Erfahrung wieder bei uns begrüßen zu dürfen und Ihnen dann einen rundum angenehmen Aufenthalt bieten zu können. Mit freundlichen Grüßen, Ivan - Front Office & Reservation Manager

Dear Dirk, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our convenient location, the cleanliness of our rooms, our generous breakfast offering, and the friendliness of our team. We are also pleased that you appreciated the complimentary public transport ticket, which allows our guests to explore the area easily during their stay. We truly appreciate your positive comments and look forward to welcoming you back for another pleasant experience. Kind regards, Ivan - Front Office & Reservation Manager