The Sebel Melbourne Malvern

The Sebel Melbourne Malvern 4,5 gwiazdki

Ocena klientów (Ocena ALL) 4.6/5 Liczba opinii: 54

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O hotelu

  • Każdy apartament oferuje sieć WI-FI gratis, prywatny balkon, przestronną kuchnię i jadalnię.

  • Sebel Melbourne Malvern położony jest w pobliżu barów, kawiarni, sklepów i restauracji.

  • Sebel Melbourne Malvern znajduje się nieopodal Melbourne CBD i głównych sieci transportowych.

  • Sebel Melbourne Malvern oferuje bezpieczny, zadaszony parking dla Gości.

  • Spa Sebel Melbourne Malvern oferuje dostępną dla wszystkich Gości saunę i siłownię.

hotel certyfikowany ALLSAFE

Lokalizacja hotelu

The Sebel Melbourne Malvern

803 Dandenong Road, Malvern
3145 MELBOURNE
Australia

Pozycja GPS:-37.874256, 145.039085

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Podsumowanie
Na miejscu
  • Parking
  • Podjazd dla wózków
  • Centrum wellness
  • Klimatyzacja
  • Wi-Fi

Centrum fitness Zdjęcie nieumowne

Nasze centrum fitness wyposażone jest w nowoczesny sprzęt do ćwiczeń, spa lub saunę.

Nasze pokoje

Oferujemy wszystkie domowe udogodnienia w wyrafinowanej przestrzeni. Ponadto, nasze apartamenty z dwiema i trzema sypialniami zapewniają przestronny salon, z dodatkowym komfortem w postaci dwóch łazienek, i mogą pomieścić do sześciu osób. Nasze współczesne apartamenty z jedną, dwiema i trzema sypialniami wyposażone są w wysokiej jakości meble, zaprojektowane z myślą o życiu rodzinnym.

Apartament

Penthouse z 3 sypialniami

  • Maksymalna liczba osób: 6
  • Powierzchnia: Od 206 / 2217 sq ft
  • Widoki: Widok na park

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.6/5  Liczba opinii: 54

Ocena TripAdvisor  4.0/5  Liczba opinii: 56

Not so much for Business

Ocena na stronie TripAdvisor 3.0/5

V6553GYsarahw Opinia zatwierdzona w TripAdvisor

The staff were friendly and close proximity to Monash Medical Clayton. Unfortunately this just wasn't the hotel for my requirements. The check-in was smooth and quick and so was checkout, but there was no restaurants or eateries nearby to grab a bite to eat after landing in the evening. Also the fridge wasn't stocked with milk so I couldn't get a tea in arrival. Lifts were draped in canvas. Room was quite small. If I was on a holiday I think this hotel would have been ok however for a business trip it wasn't as convenient.

Not equal to the ranking of an Accor Premium Hotel…A Sebel Hotel it is not.

Ocena na stronie TripAdvisor 2.0/5

mummamaudeandbear Rodziny - Opinia zatwierdzona w TripAdvisor

The Sebel Hotel branding, as listed on the Accor Hotel website, is considered to be of a Premium standard (equal to that of Movenpick, Peppers, MGallery et al) the expectation being that of an attentive & welcoming reception, a porte cochère (driveway/covered entrance) with an obliging concierge, refinement & fine finishes, quality bedding (sheets & towels), spacious rooms, a 24 hour reception & room-service, daily housekeeping, superior flooring (carpet & tiles), modern Australian artwork on the walls and would only accommodate hotel guests not permanent residents. None of these expectations were met on our stay at this hotel, which was extremely disappointing. Our experience when staying at other Accor hotels of this caliber has been that of a high standard always, yet the lack of quality accommodation, service, care and function for a hotel brand such as The Sebel Hotel could not be ascribed to this property, it is more equal to that of the IBIS brand. As a regular guest of Accor, prior to every booking I have always been emailed an early check-in registration, which assists with an easier arrival process, this was not the case on this occasion and when I queried this I was told this hotel did not offer this ‘option’ (I didn’t realise this was an option, I was of the understanding that it was part of the service). From the beginning there were a number of red flags - on approaching the hotel (in my own vehicle) to find there was no porte cochère (driveway/covered entrance) at the entrance of the hotel or even a safe curbside pick up/drop off, it was disconcerting, for safety reasons I would have expected this to be de-rigour, being that the hotel is located on one of the busiest roads in Melbourne, Dandenong Road, with the speed of vehicles dashing past it is an incredibly dangerous position for those wanting to alight their vehicles at the entrance, it is an accident waiting to happen. Not being familiar with the surrounds I had to circle the block a couple of times to locate the hotel’s private driveway, it was quite nerve wracking. It was not obvious to see the signage as it was not lit up and the entryway is slightly hidden from the approaching traffic. There is also a large electric metal gate which when opening/closing leave little room to pull up safely and when using the room card to action the opening of the gate it’s extremely difficult to manoeuvre your car close enough to tap the card on the wall mount without causing damage to your car - which I did!! Also one has to be extremely attentive of the surrounds at all times when driving in, thankfully when I pulled in the first time another vehicle had just tapped open the gate with their ‘key’ and I was able to follow them through. It would have been extremely beneficial to have been informed in advance of the location of the driveway. Once ‘in’ we found our way to reception to check in, the receptionist took her time to find our booking which was concerning, she was then assisted by whom I assumed was the manager who finalised the check in and took payment. I didn’t think to look at my receipt at the time however it was not until we got to our room that I realised I had been over charged and I had not been assigned the points from the booking, it was a very ‘Fawlty Towers ’esq’ experience. I would like to note that I was reimbursed the overpayment but I am still waiting on the points. Once we got to our room - a 2 bedroom ‘deluxe’ apartment - my kids and I were astounded to find that the photos I had based the booking on did not align with the room configuration in any way, the photos had given me the impression of a spacious apartment and this was certainly not the case by a long shot. The two bedrooms were tiny, there was no room to walk around the beds in the second bedroom (even with the two single beds having been pushed together) and the main bedroom had very little to no room between the queen bed and the bathroom door, there was also no hanging space or suitcase rack. When heading out a little later where I stopped at reception to fix up the overpayment, I asked if we had been given the wrong room, I was told that the ‘deluxe’ apartment was definitely the room I had booked and that the only difference between a ‘standard 2 bedroom apartment’ and the ‘deluxe’ 2 bedder was the floor to ceiling windows….I was astounded that the price difference was because of a window!! I then enquired about whether there was an in-house restaurant or brasserie on site &/or room service to be told there was neither! Our experience and expectations for what I had booked was not getting any better. There were also other issues within the room itself, water damage on the ceiling in the main bedroom which was rather unsightly and could become quite possibly a mould issue if not already. The bedrooms as mentioned were extremely tiny and the bathrooms even tinier (you could not swing a cat in either, let alone easily get through the shower door without a squeeze). The closet space in the main bedroom was taken up with a spare blanket, a pillow and a bed protector of which had just been shoved in, not even folded, the second bedroom closet was taken up with a vac, ironing board and two cheap dressing gowns exuding an unpleasant odour. And finally there was no housekeeping at all, having spend a full day out to arrive back to our room to unmade beds etc was disappointing to say the least. I then found a note stating that due to covid restrictions the room would only be cleaned on request! Again not in a obvious position to read nor was I informed at reception. When visiting Melbourne we would normally stay at an Accor hotel in South Yarra, which on this occasion I thought would be a tad too far away as the reason we had come to town was to attend a funeral and be with family, therefore the location of this hotel was far more suitable, however in the end, sadly, this was the only positive of the experience, even though we weren’t looking to be spending that much time in the hotel, (it was simply a place to lay our heads, shower and change) we were seeking a comfortable, welcoming & restful experience, a sanctuary, and unfortunately it just wasn’t up to expectations. So if your expectations are that this property will be that of an Accor Premium Hotel experience I would suggest you stay elsewhere, as this property is overrated and underwhelming. However there is definitely potential for so much more starting by employing an architect & interior designer, but then again they could always just downgrade the branding to equal that which is on offer.

Terrible Family Stay

Ocena na stronie TripAdvisor 1.0/5

Sameera J Rodziny - Opinia zatwierdzona w TripAdvisor

I expected stunning and clean apartment when I booked in, however, my actual experience is not as I expected. The rooms aren't look like images and there are rude and unprofessional staff who doesn't even care about guests well being. Very reluctant to provide room service facilities. They took a bond when check in and didn't release until I call and ask. As a 4 star hotel they more than to this and their service not even worth 1 star. This is my first and last stay with Sebel Malvern.

Noise issues.

Ocena na stronie TripAdvisor 3.0/5

Paul U Couples - Opinia zatwierdzona w TripAdvisor

Stayed here due to proximity to Cabrini hospital where we had a sick relative. Underground car park has designated bays but is a bit confusing the first time you use it. Parking rates excellent. Room was on the 11th floor and fronted Dandenong road with excellent views over S/E suburbs and the bay. Too noisy though with traffic and train sounds insufficiently suppressed as well as outside light at night. No restaurant but a short walk to Derby St where there is a supermarket and several great asian eateries. The staff are helpful and work hard. The real issue for us was other guests with a 3-30 am loud party next door with smoking on the balcony and the night manager twice had to get them to stop the racket. The next night there were young people running around the hallways at 4-30am in the morning yelling and knocking on doors. Feel for the staff here as their client base appear to be fairly feral.

Clean and comfortable accomodation

Ocena na stronie TripAdvisor 4.0/5

elizabeth m Rodziny - Opinia zatwierdzona w TripAdvisor

The 2 bedroom apartments are a bit tight but we only stayed 2 nights and were out during the day so it wasn’t a huge issue. The apartment was clean and well presented. Traffic noise was a bit noisy overnight at times. We would stay again if the area suited our needs at that time but usually as a visitor to Melbourne we prefer ( couple) to stay in hotels closer or in the CBD.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 125 Liczba opinii 8.1/10 Lokalizacja
  • 197 Liczba opinii 7.4/10 Pokój
  • 112 Liczba opinii 8.3/10 Obsługa
  • 100 Liczba opinii 5.5/10 Komfort
  • 80 Liczba opinii 6.8/10 Czystość
  • 6 Liczba opinii 3.3/10 Śniadanie

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