Pullman Melbourne Albert Park 5 gwiazdki

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 2 244

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Opis

O hotelu

  • A picturesque lakeside location overlooking Albert Park

  • The closest hotel to the Australian Grand Prix Formula 1 which occurs in March every year

  • Conference facilities for up to 1600 people

  • 169 Pullman Guest rooms and 209 rooms at the adjoining Mercure Melbourne Albert Park

  • Feel reassured with access to AXA medical teleconsultation free of charge

Nasze pokoje

Lokalizacja hotelu

Pullman Melbourne Albert Park

65 Queens Road, ALBERT PARK
3004 ALBERT PARK
Australia

Pozycja GPS:-37.84978, 144.978662

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.0/5  Liczba opinii: 2 244

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 759

Not a King Size bed

Ocena na stronie TripAdvisor 1.0/5

Sandro C Couples - Opinia zatwierdzona w TripAdvisor

The only issue I had with my stay relates to the bed size. I had booked for a king size bed but what I found in my room was a split king bed (two king single beds pushed together). I felt then, and still feel now, deceived by the hotel website which is where I made my booking. The website should have said the bed was "like king size" not king size. I could not sleep comfortably, I kept waking up in the split between the two bed, which was very uncomfortable.

So much to offer !!

Ocena na stronie TripAdvisor 5.0/5

Dean_Cer Friends getaway - Opinia zatwierdzona w TripAdvisor

So we had a great stay here at the Pullman Albert Park. Great beds, big TVs, on-site parking. Great views, very close to tram to connect to city and StKilda. Breakfast had a great spread and the pool,spa and sauna were amazing! Huge shout out to the great staff including Manny and Mishel front office and the truely amazing Ms Luna f@b supervisor. Thanks everyone for a great Melbourne stay.

A massive disappointment

Ocena na stronie TripAdvisor 1.0/5

Scott M Opinia zatwierdzona w TripAdvisor

Wow, what a disappointment. Tired, old room in desperate need of refurbishment. Called reception for assistance with internet connection being not available and after called back 20 minutes later and told could not offer assistance until following morning. If looking for a nice Melbourne accomodation put the pen through this one and look elsewhere.

Disappointed

Ocena na stronie TripAdvisor 1.0/5

Collin W Opinia zatwierdzona w TripAdvisor

I have created a new TA account as previously my partner and I used to have one account. I had been to Pullman Albert Park three times, once in 2022 during GP and this year again, both times with my partner and me alone in October. In 2022 we had issues as the hotel had just reopened after Covid and like many places, it was chaotic. My then partner, an avid F 1 fan, had paid a premium rate and we were unhappy with the service and the room. Having complained to a friend who was then the Marketing Manager for the group, who also happened to be staying, we were introduced to the General Manager, Michael. We thought he managed our issues very professionally and we ended up booking for this year again. Michael met us this year and we had a drink and again, he was charming. My partner and Michael shared many stories about F1, the different tracks and drivers etc., This time in October, I had to come to the CBD and as I had a good impression of the hotel, I asked my friend to book the Pullman as she was travelling on business. The reception was a total disaster while checking in and I was trying to call Michael but he was not answering. As we had to wait for a while we went to the bar and again, as they seemed to be short of staff we did not end up getting a drink, having waited for a while. Finally the room was provided and I felt we were not welcomed with courtesy and was disappointed that I could not get through to Michael as well. The next morning we came for breakfast we asked for the General Manager Michael and someone else turned up. I was confused and said that I asked for Michael but the person said that Michael is no longer with the company. I then said that I tried calling Michael but he was not answering. We were then told that the number does not belong to Michael and we felt strange the way we were told about Michael as if the person did not want to do anything with this conversation. Finally we did not say anything about the issues as we were leaving that afternoon anyway but feel disappointed.

Poor Service Experience

Ocena na stronie TripAdvisor 1.0/5

alishath2 Couples - Opinia zatwierdzona w TripAdvisor

This hotel is obviously experiencing staffing issues as all customer service experiences were unacceptably slow. Check in procedure took 30 minutes, room service for drinks was 45 minutes and attempting to resolve a refund for for the cancelled room service was over 30 minutes. In the hotel lobby is was evident the front of house staff were fielding concerns from many customers. We are generally understanding people but this was our most frustrating and disappointing hotel stay (world wide).

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 548 Liczba opinii 8.3/10 Lokalizacja
  • 1 360 Liczba opinii 6.3/10 Pokój
  • 1 257 Liczba opinii 7/10 Obsługa
  • 15 Liczba opinii 6.4/10 Internet
  • 452 Liczba opinii 5.1/10 Czystość
  • 395 Liczba opinii 5.1/10 Jedzenie
  • 342 Liczba opinii 6.2/10 Śniadanie
  • 294 Liczba opinii 5.6/10 Dobra oferta cenowa

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