Pullman Melbourne Albert Park

Informacja

Pullman Melbourne Albert Park 5 gwiazdki

Ocena klientów (Ocena ALL) 3.8/5 Liczba opinii: 82

hotel certyfikowany ALLSAFE

Pullman Melbourne Albert Park
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Opis

O hotelu

  • A picturesque lakeside location overlooking Albert Park

  • The closest hotel to the Australian Grand Prix Formula 1 which occurs in March every year

  • Conference facilities for up to 1600 people

  • 169 Pullman Guest rooms and 209 rooms at the adjoining Mercure Melbourne Albert Park

  • Feel reassured with access to AXA medical teleconsultation free of charge

Ten hotel uczestniczy w programie Planet 21 i działa na rzecz Positive Hospitality.

Nasze pokoje

Elegancko wyposażone i przestronne pokoje w hotelu Pullman Melbourne Albert Park z pewnością spełnią oczekiwania zarówno osób podróżujących służbowo, jak i turystów. Do wyboru są pokoje rodzinne oraz typu de luxe i VIP, większość z widokiem na jezioro. Pomieszczenia były wyremontowane w 2013 r. Wyposażenie obejmuje prysznic z podwójną deszczownicą, luksusowe kosmetyki, biurko, telewizor LCD i stację dokującą do iPoda.

Lokalizacja hotelu

Pullman Melbourne Albert Park

65 Queens Road, ALBERT PARK
3004 ALBERT PARK
Australia

Faks: +61 3 9521 3111

  • Samolotem

    MELBOURNE INTL W 29km / 18 mil - Płatne transport

  • Pociągiem

    PRAHRAN STATION W 1km / 0 mil

Pozycja GPS:-37.84978, 144.978662

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Podsumowanie
Na miejscu
  • Basen
  • Parking
  • Transfer
  • Restauracja
  • Podjazd dla wózków
  • Centrum wellness
  • Klimatyzacja
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne

WINDOWS RESTAURANT

Restauracja Windows w Melbourne z malowniczym widokiem na jezioro Albert Park Lake oferuje odprężającą atmosferę i bogate menu z nowoczesną kuchnią australijską. Zapraszamy codziennie na wykwintne śniadania w formie bufetu oraz kolacje z daniami z karty.

Opinie gości dotyczące hotelu
Pullman Melbourne Albert Park

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  3.8/5  Liczba opinii: 82

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 712

Room with a view

Ocena na stronie TripAdvisor 4.0/5

Lower633 Opinia zatwierdzona w TripAdvisor

Stayed at the Pullman for 2 nights , booked executive lounge access room, upgraded to a Lakeview room, the biggest hotel room I have ever stayed in. Room was well furnished with comfortable bed and great view. We had a lovely stay, enjoyed the pool and spa and the casual bar area. Only complaint was the executive lounge was closed (which we were aware of before we arrived) and we were told the service would be provided from the bar. Two arancini balls and 3 drink cards each do not replace access to the lounge. The hotel should not be selling this room type until it can provide the expected level of service. Having said that, the bar staff were lovely and did what they could to make it a pleasant experience. Would be interested to come back when the hotel was in full operation.

Anzac Day Stay

Ocena na stronie TripAdvisor 5.0/5

colbowrights Opinia zatwierdzona w TripAdvisor

A most enjoyable stay at Pullman Albert Park. Hassell free check in and check out. Our room was spacious and well presented, a credit to the housekeeping team. Breakfast in Windows was more than satisfactory and provided a good range of options. Dinner in the Atrium Bar was efficient and the food well presented. Highly recommend

Thank you for your wonderful review colbowrights, it is great to hear that you enjoyed your time with us. Hope to see you again soon.

Average

Ocena na stronie TripAdvisor 3.0/5

avagn0ni Opinia zatwierdzona w TripAdvisor

Food service was slow causing orders to be Luke warm. No one likes cold chips and burgers. Use of car park not explained properly as 20 dollar fee for one use only caused time concerns. Also tap faucet too short in bathroom.

Thank you for your review avagnOni, I am sorry that you experienced a few problems during your stay. I hope that we can get you back again so that wen may redeem ourselves.

Pullman Albert Park

Ocena na stronie TripAdvisor 5.0/5

andrewS9295EP Opinia zatwierdzona w TripAdvisor

The highlight of this location is how helpful the staff were. Getting reestablished after all the lock downs is coming along nicely. The room was large with a great outlook to see the Grand Prix being set up.

Thank you for the wonderful review andrewS9295EP, I am so pleased that the helpfulness of our staff was a highlight. We look forward to welcoming you back again soon.

Relaxing stay

Ocena na stronie TripAdvisor 5.0/5

paulvip2021 Opinia zatwierdzona w TripAdvisor

Couple of nights including new year’s eve, kids enjoyed the stay, good facilities, right across albert park. Pretty busy during the check in time. Bar, Pool and Gym was excellent. Good access to lot of restaurants around.

Fantastic

Ocena na stronie TripAdvisor 5.0/5

Bikrambeer Opinia zatwierdzona w TripAdvisor

Great stay. Staff was very kind and accommodating, especially Emma at the reception. Thank you. Good buffet breakfast. The lounge service was recommendable. The only reason I am typing now is to reach min word limit.

by the lake

Ocena na stronie TripAdvisor 5.0/5

JohnW3932 Opinia zatwierdzona w TripAdvisor

Emma and her staff know how to do it - everything was provided that we needed for a 4-day break: attentive staff at the front counter, in the bar and restaurant and cleaners. Chefs are second to none - beautifully cooked food. Reluctant to leave. Great access to many of Melbourne's sights such as Botanical Gardens.

Pullman Albert park

Ocena na stronie TripAdvisor 2.0/5

jkashcr0ft Opinia zatwierdzona w TripAdvisor

Very disappointed with our stay. From a rude barman at the atrium to an outdated room with mould in the shower/ even the tea cups were not clean this place fell well short. I won’t be renewing my membership

Festive Christmas stay

Ocena na stronie TripAdvisor 5.0/5

60darrenp Opinia zatwierdzona w TripAdvisor

This hotel is our local getaway hotel. We love the location and service we get. What was noticeable on this stay was that it was going to be a different style of Christmas. The new Covid way is well maintained and everything was clean. The staff was very pleasant. We had a Covid style Xmas dinner and enjoyed it. What made it more special was several of the f&b team was the same ones that served us the previous year. Thank you for keeping our Christmas tradition and see you next Christmas

Just an average stay

Ocena na stronie TripAdvisor 3.0/5

wckl328 Opinia zatwierdzona w TripAdvisor

Room is fine and bed is comfortable. However, the carpet was stained and the curtain has many broken holes on it. The zipped bed was not zipped together so the bed was apart when sleep on it at night.

First visit back in the new COVID world; very positive

Ocena na stronie TripAdvisor 5.0/5

oliver_adl Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

I was a return business traveller to the Pullman at Albert Park; this was the first Melbourne visit for the new 'COVID era'. All the changes were completely reasonable and the service levels considering the changed demands around hospitality were handled fantastically. Despite the venues/amenities not all being open there was not reduction in the quality. Staff were friendly and helpful; status was well acknowledged with hugely generous evening canapes on offer (I skipped dinner on both nights I was here since the canapes/platter offer was so huge!). Was given a very generous room upgrade to a oversized room overlooking Lake Albert which was definitely appreciated. Will return again for future business trips to Melbourne.

Over and Above our Expectations

Ocena na stronie TripAdvisor 5.0/5

Cheryl1949 Opinia zatwierdzona w TripAdvisor

As usual the Pullman, Albert Park, went over and above our expectations. Not only did they "complimentary upgrade our room" to celebrate our 50th Wedding Anniversary, we arrived to our room decorated with 2 huge balloons stating 50, a wonderful bottle of wine and a decadent platter of chocolates with the wording "Happy 50th Wedding Anniversary". Our visit to the dining room for Dinner saw two complimentary glasses of bubbly arrive, and a stunning dessert platter with "welcome back" scrolled in chocolate. How special all your staff made us feel. We will always remember how every staff member went "over and above" with their caring and attention, to make our stay a memorable occasion. Thank you.

Thank you very much for your kind comments and we are delighted that you have had a memorable stay. Michael Thomas General Manager

Very Dissappointing

Ocena na stronie TripAdvisor 2.0/5

craigr0bins Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Will be the last stay at this hotel. Arrived to a room smelling of cigarettes that was reportedly just cleaned. Moved to another room which had torn curtains, mould in the shower, iron didn't work correctly and a significant crack in the plaster ceiling. Food in the lounge was not hot and the third lift was out of order for the duration of my 3 day stay. Insufficient front counter staff during what was "Grand Prix" week resulted in delays. Was a frequent guest at this hotel up until this stay. Very disappointing for a Pullman Hotel and Accor management need to do something about the overall condition of the hotel if they intend to retain business clientele. This is the first time in 20 years of travel that I have left a negative response on a feedback form.

Dear Craig, We are disappointed as you are that we were unable to provide your memorable stay. It is certainly not an excuse but the time we had you with us is when Covid crisis hit us and took everyone by surprise, creating a chaotic situation. If there is another opportunity for your to visit us again, we will make up for the lost trust and provide you an enjoyable stay. Kind regards. Michael Thomas General Manager

Property needs some attention

Ocena na stronie TripAdvisor 3.0/5

risard Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

This hotel is well located just away from the city hustle but close enough to be a short trip away. Rooms are comfortable and clean however the air conditioning is terrible. The controller on the wall is so old it’s pneumatic which would make it at least 40 years old something well below the standard acceptable for a Pullman brand. My room didn’t get below 27 degrees and they supplied fans again disappointing. The carpets in the room are old and stained. Bed is comfortable and rooms are clean.

Thank you for taking the time to provide this feedback. Please allow me to apologise for your discomfort as a result of the air conditioning system not functioning during your stay. I have raised your concerns with our Operations Manager and Engineering Manager to address accordingly and prevent future occurrences. On a much better note, it is great to read that the location of the hotel worked well for your stay and that you enjoyed your room. Thank you for bringing the above to our attention and hope we might be able to welcome you back to the Pullman Mercure Albert Park and provide you with a more seamless experience. Kind Regards, Emma Turner. Guest Experience Manager.

Poor Management

Ocena na stronie TripAdvisor 1.0/5

Wander704935 Rodziny - Opinia zatwierdzona w TripAdvisor

I was very disappointed with the Duty Manager at the Pullman/Mecure. There was an incident regarding another quest filming and takings in appropriate photos of young girls in the pool while drinking and the manager's response was that 6 other families should leave the pool area instead of properly addressing the situation. After calling security and the police this is when he finally took action but only when pushed then tried to blame the other families. Very Very disappointed.

Dear Guest, Thank you for taking the time to provide feedback regarding your experience during your recent stay at the Pullman & Mercure Melbourne Albert Park. We pride ourselves on delivering quality service to all our guests. We do our utmost to ensure their safety whilst they are staying with us. We acknowledge that there was a circumstance that has been unsettling for you. As you are aware, we have investigated the matter and worked with you and local law enforcement who determined that there has been no reportable activity. We prioritise the safety and comfort of our guests and have tried to do what is in our power to make good. We love having you here and hope that you will return in the near future. Thanks again for taking the time to reach out to us through this platform and voice your concerns. We have heard you and if would like to discuss this matter further, please contact us on (03) 9529 4300. You are also able to contact our General Manager directly who is awaiting your response. Best regards The Pullman and Mercure Albert Park Team

Excellent service, great value for Platinum Accor members

Ocena na stronie TripAdvisor 4.0/5

Experience77268 Couples - Opinia zatwierdzona w TripAdvisor

At under $150 per night, Platinum members receive access to the Executive lounge and very acceptable breakfast which makes it one of the best value offerings in Melbourne. Canapes were not quite their usual standard due perhaps because of the time of the year. However, overall, we always enjoy this hotel as the staff are consistently helpful and friendly.

Thank you for taking the time to provide this feedback. I am most delighted to read that you thoroughly enjoyed your stay with us . I am also pleased to hear that our friendly reception and food & beverage teams were able to accommodate all your needs. Thank you for choosing to stay with the Pullman Mercure Albert Park and thank you for your loyalty with the Accor ALL program We look forward to welcoming you back in the near future. Kind Regards, Emma Turner. Guest Experience Manager.

Christmas done easy

Ocena na stronie TripAdvisor 5.0/5

60darrenp Rodziny - Opinia zatwierdzona w TripAdvisor

Stayed at our local hotel for Christmas getaway. It’s close to work so could walk to work for Boxing Day sale. Christmas Dinner was wonderful. Will definitely return next year again. Check in was efficient and room great.

Thank you for choosing to stay with us at Pullman Mercure Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. I'll be sure to pass on your feedback to our food and beverage team as well about the exemplary service for your Christmas dinner. Look forward to welcoming you back again soon. Kind Regards, Emma Turner. Guest Experience Manager.

Nice hotel with a luxurious feel

Ocena na stronie TripAdvisor 5.0/5

moleth3 Solo travel - Opinia zatwierdzona w TripAdvisor

Lovely room very clean and well presented great facilities, staff were very helpful even able to find me a pair of scissors at short notice. I highly recommend this hotel, also the coffee shop in the lobby does great coffee to go.

Thank you for choosing to stay with us at Pullman Mercure Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us and that our staff could help in whatever way they could, even if it was just scissors. Look forward to welcoming you back again soon. Kind regards, Emma Turner. Guest Experience Manager.

True comfort without the stuffiness.

Ocena na stronie TripAdvisor 5.0/5

janetandnigel Couples - Opinia zatwierdzona w TripAdvisor

We spent a night at the Pullman, Albert Park, to celebrate a wedding anniversary. The foyer was impressive and front of house staff were friendly and caring. The room was luxurious, clean and well equipped with quality toiletries, etc. We had a comfortable night and a fabulous buffet breakfast - and would recommend to anyone who wants a little something extra. Thanks, Pullman! :-)

Thank you for taking the time to provide this feedback. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for, especially for anniversaries. Congratulations again!! Thank you for choosing to stay with the Pullman Mercure Albert Park and we look forward to welcoming you back in the near future. Kind regards, Emma Turner. Guest Experience Manager.

Martin

Ocena na stronie TripAdvisor 4.0/5

Tour49304808962 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Some updates to this Pullman have elevated it. Plenty of parking and an easy hotel to drive to. It fits into the Pullman mould and is a place I would stay at again. While we did not eat the food, service was friendly in the bar area. Staff were very willing to assist any queries.

Thank you for taking the time to share your feedback on your recent stay with us. I am so pleased to hear you would consider staying with us again and we appreciate you sharing your recommendations to your fellow travelers. I hope we have the opportunity to welcome you back very soon. Warm regards, Emma Turner. Guest Experience Manager.

Najnowsze opinie: 20

Partner: TripAdvisor

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