Pullman Melbourne Albert Park 5 gwiazdki

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 2 067

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65 Queens Road, ALBERT PARK, 3004 ALBERT PARK, Australia

Opis

O hotelu

  • A picturesque lakeside location overlooking Albert Park

  • The closest hotel to the Australian Grand Prix Formula 1 which occurs in March every year

  • 32 przestrzenie konferencyjne i eventowe z możliwością dostosowania do własnych potrzeb.

  • Cafe, Restaurant and Bar on-site.

  • 500 on-site car parking spaces.

Nasze pokoje

Lokalizacja hotelu

Pullman Melbourne Albert Park

65 Queens Road, ALBERT PARK
3004 ALBERT PARK
Australia

Pozycja GPS:-37.84978, 144.978662

Telefon
Faks +61 3 9521 3111

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.0/5  Liczba opinii: 2 067

Ocena TripAdvisor  3.9/5  Liczba opinii: 1 783

Disappointing return visit

Ocena na stronie TripAdvisor 2.0/5

Eliza S Opinia zatwierdzona w TripAdvisor

In November 2024, I stayed with my family and had such a positive experience at the Pullman/ Mercure property at Albert Park. We were accommodated in a large, two-bedroom apartment on the top floor, which worked beautifully for travelling with children and for getting ready for events. Based on that experience, when returning to Melbourne for a family wedding, I specifically called ahead in September and requested the same room. I was told this had been booked. On arrival, we were not placed in that room. While I understand that specific rooms can’t always be guaranteed, what was far more concerning was that staff could not clearly explain what room we were in, nor demonstrate any real familiarity with the room types. I was told Pullman only had suites and that I must have stayed at the Mercure - which when seeing the room was not were well I stayed before. I asked whether it might be possible to move to a larger room (I was happy to pay for this) and was told this could be arranged for the final two nights of our three-night stay. However, this process was extremely poorly handled. We spoke to one staff member who confirmed the move, only to find the following day that other team members had no record or awareness of it. After returning late from the wedding, we discovered that our belongings had been moved — but not all of them. Some items were missing, some were later returned, and others remain lost. To make matters worse, only one of the beds had been made. The staff were very aware that we need two beds made up. We then had to contact reception three separate times to resolve this, dealing with incorrect sheets, missing doonas, and additional pillows arriving without bedding. After a long day, this was incredibly frustrating. Parking was another major issue. We were told that parking had been added to our room at $30 per day, which we were happy to pay, and that our registration number had been captured so we could come and go easily. However, this was not the case. The first time we attempted to leave, we were charged $55. We were running late and didn’t have time to resolve it on the spot, so we paid and left. This then happened again — once when we were charged $2 to exit, and again when we were charged a further $55 — despite having raised the issue with reception. At no point did the system appear to be corrected. For clarity, the issues during this stay included: • Poor staff knowledge of room types • Disorganised communication around the room move • Personal items being lost during the move (some still unaccounted for) a Yeti Water bottle. • Beds not being made on arrival to the new room, requiring multiple follow-ups • Incorrect linen and missing bedding • Parking being incorrectly charged multiple times despite assurances Most disappointing of all was the absence of the thoughtful, seamless service that so impressed me on my first visit. This stay felt disorganised, reactive, and lacking the level of care I had come to expect — and had previously experienced.

Average at very best.

Ocena na stronie TripAdvisor 3.0/5

Lisa M Opinia zatwierdzona w TripAdvisor

My family and I recently stayed at the Pullman Albert Park in two rooms for a number of nights. We found the room facilities to be very average. The air-conditioning system was from the 70's and could not be turned off for fan speed changed (actually unsure if was on). The bathroom had seen far better days with tiles that had no great and silicone on the glass everywhere in shower, one room having two cold water tap handles for the shower controls. The links on the Televisions for room service and restaurants where all out of date and were showing items that were no longer on the menu. The carpet and walls in all walkways was very warn and could use a clean. In saying the above the staff where wonderful and were attentive and supportive and the location fantastic for our needs.

Health risk! Unhygienic pool and staff can’t communicate

Ocena na stronie TripAdvisor 2.0/5

davidandnell Opinia zatwierdzona w TripAdvisor

Very much below Accor standards. Construction interruption in lobby/foyer, and incompetent staff, who do not have a grasp of English. Pool was shut intermittently during stay for ‘maintenance’. Daughter had gastro on the evening after swimming in pool, which had recently reopened, only to be shut again next morning. Despite this, kids wanted to swim again, so we ventured out, and tried calling hotel to ask if pool had reopened again. This was horribly frustrating. Five calls. No return phone call as promised, and no one answering at reception. Finally had to call sales team, who later informed pool was still closed! Five hours later! Stayed on a so called ‘privilege floor’ bathroom had loose fittings, and in dire need of update. Staff don’t speak English well, and seem to be preoccupied with airline crew’s priorities. Absolutely no apologies, or any form of compensation, despite pool being out of use for most of stay- a major reason for choosing this hotel. Used to be a regular here, but won’t be staying again

Hotel credit not honoured

Ocena na stronie TripAdvisor 1.0/5

652kyliej Opinia zatwierdzona w TripAdvisor

Our 3 night booking in March was reluctantly cancelled due to a death in the family, and while not refundable, I was assured that I could use the credit at the hotel next time we were in Melbourne which I was more than happy with. I have not been able to do this and despite calling and emailing 20+ times since March 2025 I have received nothing but run arounds, hang ups and incompetence from both this hotel and Accor customer service. It really shouldn't be that hard to look up my name and original booking, and apply the credit to a new reservation - yet somehow it is an impossible task.

Dissapointed no luck this this time 🫩

Ocena na stronie TripAdvisor 3.0/5

mariej674 Opinia zatwierdzona w TripAdvisor

2 nights stay for the lron Man event St Kilda. Staff were lovely beds comfy usual buffet breakfast ordered poached eggs delivered to the wrong table. Didnt dine at their restaurant. Had light meal at the bar loved that.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 545 Liczba opinii 8.2/10 Lokalizacja
  • 1 363 Liczba opinii 6.2/10 Pokój
  • 1 220 Liczba opinii 6.9/10 Obsługa
  • 27 Liczba opinii 4.5/10 Internet
  • 468 Liczba opinii 4.6/10 Czystość
  • 392 Liczba opinii 5.7/10 Jedzenie
  • 302 Liczba opinii 6.6/10 Śniadanie
  • 279 Liczba opinii 5.2/10 Dobra oferta cenowa

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