The Olsen Melbourne - Art Series 5 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 1 879

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The Olsen Melbourne - Art Series - Image 1
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The Olsen Melbourne - Art Series - Image 4
637 641 Chapel Street, 3141 SOUTH YARRA, Australia

Opis

O hotelu

  • Offers travellers premier accommodation with 224 elegant, spacious suites

  • Located in Melbourne's premiere residential suburb, South Yarra

  • John Olsen Art and Art Library in every suite.

  • Melbourne's Sports & Entertainment

  • Learn about the works of John Olsen with a tour with our in-house Art Curator.

Nasze pokoje

Lokalizacja hotelu

The Olsen Melbourne - Art Series

637 641 Chapel Street
3141 SOUTH YARRA
Australia

Pozycja GPS:-37.837909, 144.995693

Telefon
Faks +61 3 9040 1223

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 1 879

Ocena TripAdvisor  4.5/5  Liczba opinii: 2 636

Certyfikat Doskonałości 2024

A bit tired

Ocena na stronie TripAdvisor 3.0/5

denica l Opinia zatwierdzona w TripAdvisor

Staff were very friendly. Good location. Given the price we were surprised at how tired things were. Little broken things and sealant that need redoing, common areas that needed a good scrub. It wasn't terrible but I probably wouldn't stay again.

Disgraceful

Ocena na stronie TripAdvisor 1.0/5

Gillian M Opinia zatwierdzona w TripAdvisor

I have never experienced such poor treatment and unprofessionalism during my travels across multiple countries. I was denied access to my fully paid room because I did not have a physical copy of my credit card, despite having paid in advance. This requirement was NEVER communicated to me during the booking process. I presented a copy of my driver's license and my credit card on my phone, but I was still refused entry. The staff member, Pip, laughed at my distress, which was not only humiliating but also led me to leave without ever staying at the hotel, leaving me stranded in South Yarra. It was appalling to find myself on the street at 5:30 PM, with my bag in hand and nowhere to go, while the staff laughed at my situation from inside the hotel. I will never ever ever stay at an Accor hotel again, especially The Olsen in South Yarra. Your service, staff, and overall attitude towards customers are unacceptable, unprofessional and should be a source of shame and embarrassment for the entire Accor Hotel Group.

A far cry from a five-star experience

Ocena na stronie TripAdvisor 3.0/5

rollcredit Opinia zatwierdzona w TripAdvisor

Where to begin! While The Olsen promises a five-star experience, it certainly doesn't deliver one. I checked the car parking instructions on the website before we arrived, which said, "Prior to checking in, guests can enter by taking a ticket and showing this to the Guest Experience Desk when they check-in." We pulled up at the gate and there was no ticketing machine; simply an intercom that called reception who had to let us in, after checking all the details of our reservation (a frustrating process due to the poor sound from the intercom). Parked, we headed to reception where there was a lengthy wait to check in. We are Accor Plus members, but that didn't make a difference as there were two people on reception - one who wasn't checking anyone in! This was in what I imagine to be peak time, around 3pm. It was very slow. I'm not sure about anyone else, but a 'lolly bar' in reception is not my idea of an exciting or 'premium' guest amenity. Finally, we headed up to our room, passing a tray of used glasses on the floor at the start of the hallway. This same tray was STILL there the next day when we checked out. The room was clean and tidy enough, however the windows were filthy - we could barely see out of them. The view was surrounding buildings and the pool down below. Unluckily for us, the noise from the pool travelled upwards and there doesn't seem to be any great effort put into the window glazing as the noise from both the pool and traffic was extremely loud, through all hours of the night (traffic). The bathroom was very pokey and didn't have a proper sealing door - very uncomfortable given the lack of privacy using the bathroom. The toilet paper was the cheapest Who Gives A Crap rolls - they could at least pay for the premium ones, given it's supposed to be five-star!! While we didn't use the cooking facilities, only one hotplate on the stove was useable as the other one's knob was missing. Positives: the Mexican restaurant (Sam's) down the road from the hotel was the best Mexican I've ever eaten, and we also had an enjoyable breakfast at Two Birds One Stone on Claremont Street. The welcome drink we had in the hotel's restaurant was a good experience, with the chap who served us accommodating and friendly. Despite us discussing the car parking with multiple staff members, there was no car parking on our account on check-out so I rectified that so we could simply leave the car park! We won't be returning to this hotel and do not recommend it to anyone who's looking for a five-star stay. It's 3.5-4 max.

Location, location, location.

Ocena na stronie TripAdvisor 4.0/5

Thierry H Opinia zatwierdzona w TripAdvisor

The hotel and access is great and is overall pleasant in a no-frill environment. Rooms (and bathrooms are a little tired and the bed/mattress unfortunately extremely worn out and soft. Service is prompt, friendly and effective. The hotel could do with a bit of an update but the art, location and balconies in rooms are what you come for. The restaurant's service is great and very cordial.

Short break to Melbourne to visit family

Ocena na stronie TripAdvisor 5.0/5

KazBone Opinia zatwierdzona w TripAdvisor

We chose the hotel because it was close to our family memebers accommodation and had all the facilities and amenities close by that we wanted. Excellent hotel, staff were very helpful and the restaurant even stayed open when our flight was delayed. We would recommend this hotel to family and friends.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 533 Liczba opinii 9.1/10 Lokalizacja
  • 1 005 Liczba opinii 6.8/10 Pokój
  • 857 Liczba opinii 8.5/10 Obsługa
  • 6 Liczba opinii 2.6/10 Internet
  • 289 Liczba opinii 5.3/10 Czystość
  • 152 Liczba opinii 6.1/10 Dobra oferta cenowa
  • 122 Liczba opinii 7.5/10 Śniadanie
  • 90 Liczba opinii 7.4/10 basen

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South Yarra - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.