Mercure Melbourne Albert Park 4 gwiazdki

Ocena klientów (Ocena ALL) 3.9/5 Liczba opinii: 2 215

Gwarancja
najniższej ceny
Mercure Melbourne Albert Park - Image 1
Mercure Melbourne Albert Park - Image 2
Mercure Melbourne Albert Park - Image 3
Mercure Melbourne Albert Park - Image 4
65 Queens Road, 3004 MELBOURNE, Australia

Opis

O hotelu

  • Access to the Pullman Conference & Events Centre with 32 stunning function spaces

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Valet and secure underground car parking available

  • Close to St Kilda Beach, iconic Food Markets and Chapel Street for shopping and dining

  • A picturesque lakeside location, only 10 minutes from Melbourne CBD

Nasze pokoje

Take advantage of our Flight + Hotel offers

Discover
Discover

Lokalizacja hotelu

Mercure Melbourne Albert Park

65 Queens Road
3004 MELBOURNE
Australia

Pozycja GPS:-37.84978, 144.978662

Telefon
Faks +61 3 9521 3111

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

ATRIUM BAR AND LOUNGE

Atrium Bar Lounge w parku Albert Park to idealne miejsce na drinka po pracy lub prosty posiłek ze znajomymi w przyjemnej atmosferze. Oferujemy imponujący wybór napojów i fantazyjnych koktajli oraz bogate menu przekąsek.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  3.9/5  Liczba opinii: 2 215

Ocena TripAdvisor  3.7/5  Liczba opinii: 917

Check in experience

Ocena na stronie TripAdvisor 3.0/5

Topas P Opinia zatwierdzona w TripAdvisor

Beautiful hotel & nice facilities. Might be bit more mindfull staff taking care of the late night arrival. I was coming from delayed flight & arrived in the hotel at 02.00 am very tired & sleepy. I got my room key(#1203 ) from reception but when I check in to the room, other guest was there. l need to came back down to reception for them to find another room. Still very confusing the reason why & no compensation anyway.

Great location and Comfortable stay

Ocena na stronie TripAdvisor 4.0/5

AndiK1984 Couples - Opinia zatwierdzona w TripAdvisor

We had a great one night stay here, the location is great, and the pool and spa area were a lovely treat. The hotel staff we met were very friendly. The parking is very convenient however it is 25 dollars a day which could be expensive on a long trip. The location is great with the tram stops very close and the park over the road. We found the beds very comfortable and had a great night's sleep. The bathroom did look a bit tired, and our room carpet definitely needed replacing as it had rips in it. When we return to Melbourne, we will definitely look at booking here again! Thank you for a nice stay, Room 4503, in the Pullman tower.

Extremely Disappointing Stay

Ocena na stronie TripAdvisor 1.0/5

Callum221 Opinia zatwierdzona w TripAdvisor

I recently stayed at the Mercure Melbourne Albert Park, and as a loyal Accor member, I was incredibly disappointed with my experience. This stay fell far below the standards I’ve come to expect from Accor properties. First Room: The first room I was assigned was completely unacceptable. It was filthy, with mould and grime in the bathroom, stains on the desk and coffee table, and badly chipped paint. The lack of basic cleanliness was shocking. Second Room: After reporting the condition of the first room, I was moved to a second room. While it was cleaner, it had serious issues: the shower flooded every morning, and the air conditioning didn’t work, leaving the room uncomfortably warm. Additional Room: During one of the weekends, I booked a second room. Unfortunately, this room also had cleaning issues, and like my second room, the air conditioning was non-functional. These problems clearly reflect broader issues with maintenance and cleanliness at the property. Room Service: The daily room service was mediocre when it happened. However, on several days, my room was not serviced at all, which was unacceptable. Post-Stay Issues: After leaving, I reached out to Accor to resolve an overcharging issue, but I have yet to receive any response. When booking, I was incorrectly advised that my Platinum membership did not include free breakfast, so I purchased a package with breakfast included. Later, I discovered that breakfast was included with my membership, and I contacted Accor for reimbursement of the additional cost incurred due to this incorrect advice. Despite multiple attempts to resolve this, I have been ignored, which has been both frustrating and unprofessional. Lobby Experience: While sitting in the lobby, I felt uncomfortable, as I got the impression that some staff members were talking about me. I could see them looking over, quickly looking down when spotted, and then continuing their conversation. This behaviour, whether intentional or not, created an unwelcoming and unprofessional atmosphere. Service – The Saving Grace: The one highlight of my stay was the team at Windows Restaurant. They were consistently amazing and friendly every morning, providing exceptional service that stood in stark contrast to the rest of the hotel experience. Their professionalism and warmth were greatly appreciated. Facilities and Value: While the hotel is conveniently located near Albert Park, this doesn’t compensate for the poor room conditions, non-functional amenities, inconsistent service, and lack of post-stay support from Accor. Overall: As a loyal Accor member, I expect far better from an Accor property. This stay was extremely disappointing, with the wonderful team at Windows Restaurant being the only saving grace. The combination of cleanliness issues, maintenance failures, post-stay frustration, and unprofessional behaviour from some staff has left me disillusioned with this property. Significant improvements are urgently needed.

Christmas week stay

Ocena na stronie TripAdvisor 3.0/5

lovesweets2 Opinia zatwierdzona w TripAdvisor

We were in Melbourne to spend Christmas with family. Our overall experience was average due to our room. We booked The Loft thinking it has a kitchenette. Our room didn't have it and as we re-read the room description, we learned that kitchen is only available in "selected rooms". The room is clean but basic. The room does not have any art work on the walls, there was a lot of echo when we talked. The bed was comfy but we only had 2 pillows (1 pillow each) and they were very "flat". Our room was facing another building so was dark and not as bright as the promotional photos. Our bedroom is very spacious with only the bed and TV in the room. It could do with a little bit more furnitures to add warmth (perhaps a small lounge and small table) On the positive, the Staffs are all very nice and provide great services. Special mention to "Mabelle" at the Bar for looking after us on Boxing day. Other highlights are: Gym -- very well equipped with new machines, one of the best I've seen on our travels. Pool, jacuzzi, Sauna -- was nice inclusion and relaxing. Indoor and heated pool would be really good when you are there in winter. Sauna is separate and is in Men's and Women's washroom. Towels are provided as you go in the fitness center Water -- 2 water stations where you can fill your water bottle at the gym or by the reception

Stay in a Pullman room if you can

Ocena na stronie TripAdvisor 3.0/5

Beachbabe71 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

The hotel is in the same building as the Pullman. I was here for a conference and many of my colleagues had Pullman rooms which were very pleasant and nicely refurbished. I was designated a room in the Mercure section of the hotel which was very disappointing. Decor was extremely old and dated, carpet was worn, paint on window ledge was peeling, the room was dark and the view was over a depressing courtyard area. On the plus side, the bed was reasonably comfortable, the room was clean and the staff were friendly. Also the coffee in the hotel is bad. Better to walk to a nearby café if you want a decent coffee.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 658 Liczba opinii 8.3/10 Lokalizacja
  • 1 477 Liczba opinii 5.2/10 Pokój
  • 1 180 Liczba opinii 7.6/10 Obsługa
  • 57 Liczba opinii 2.4/10 Internet
  • 662 Liczba opinii 5.1/10 Komfort
  • 557 Liczba opinii 5/10 Czystość
  • 375 Liczba opinii 4.1/10 Klimat
  • 306 Liczba opinii 7.8/10 Śniadanie

Zarządzane przez Trustyou

Inne nasze placówki w pobliżu

Melbourne - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.