Dear Khun Soyeon K., Thank you very much for sharing your feedback following your stay with friends at Novotel Chiangmai Nimman Journeyhub. We are delighted to hear that you enjoyed our convenient location near the shopping mall, found our lobby staff friendly, and were pleased enough with your experience to extend your stay with us. Knowing that you plan to stay with us again on your next trip to Chiang Mai brings great joy to our entire team! Thank you once again for your wonderful support. We truly look forward to welcoming you back for another fantastic stay in the future! Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Woosub K., Greetings from Novotel Chiang Mai Nimman Journeyhub. Thank you for taking the time to share your feedback with us regarding your recent stay wit us at the Novotel Chiang Mai Nimman Journeyhub. At the onset, My sincere apologies for the shortcomings encountered during your stay especially regarding the room upgrade and the quality of our breakfast offering at Food Exchange. Rest assured I’ve personally followed this up with our Front Office Manager along with the Executive Chef to ensure an immediate review of our upgrade policies along with the quality of the food. Furthermore, I can see that you did not have a pleasant experience during arrival and departure along with the other facilities at the hotel. If I may this opportunity to request for any additional feedback regarding the team, services and the facilities; that’ll be greatly appreciated. We most certainly value your continued loyalty and patronage with Accor and I can certainly reassure yourself that the shortcomings do not reflect the standards we strive for and work hard towards at the hotel. I sincerely hope you give us another opportunity to better serve yourselves in the future and please free to personally reach out to me in case of anything at all. Looking forward to welcome you back and have a lovely weekend ahead. Best regards, Anuj Singh Hotel Manager Novotel Chiangmai Nimman Journeyhub

Dear Khun Hyojin J. Thank you very much for your kind feedback and for choosing Novotel Chiangmai Nimman Journeyhub for your family stay. We are delighted to hear that you enjoyed the friendly service from our team and appreciated the thoughtful room assignment. Your kind words are a great encouragement to our team. We look forward to welcoming you and your family back to Novotel Chiangmai Nimman Journeyhub in the future. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Moonhee Kim Thank you very much for your wonderful feedback and for sharing your positive experience with us. We are delighted to know that you were satisfied with your stay and enjoyed the quiet and comfortable atmosphere of your room despite the planes flying overhead. It is also wonderful to hear that our team made you feel welcome and that you were satisfied with the accommodation, cleanliness, check-in, check-out, and Wi-Fi. We truly appreciate your kind support and your recommendation. We look forward to welcoming you and your family back to Novotel Chiangmai Nimman Journeyhub for another enjoyable stay. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Soonwon H., Thank you for choosing Novotel Chiangmai Nimman Journeyhub and for taking the time to share your feedback following your recent stay with us. We are deeply sorry to hear that certain aspects of your stay fell short of your expectations. Providing a seamless, comfortable, and memorable experience for our guests is always our top priority, and we regret that we did not meet that standard for you this time. To help us continuously improve and strive toward 10 out of 10 guest satisfaction, we would be extremely grateful if you could share a bit more detail regarding any areas where you felt inconvenienced during your stay. Your feedback is truly invaluable to our team as we work to enhance our services. Thank you once again for your time and insights. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Best regards, Nakul Gupta General Manager Novotel Chiangmai Nimman Journeyhub

Dear Khun Jiseon O. Thank you for sharing your feedback with us! We are glad that you enjoyed our good location during your recent stay with friends. Striving for a perfect 10 out of 10 experience is always our top priority. Please feel free to share any feedback on how we can earn a top score on your next visit! We look forward to hosting you again soon. Best regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Can J. P., Thank you so much for taking the time to share your stay experience at Novotel Chiangmai Nimman Journeyhub. Please accept our most sincere apologies for the inconvenience you experienced when traveling to MAYA Lifestyle Shopping Center. While MAYA is just a short 5 to 7-minute walk from us, we completely understand that the current nearby road construction makes walking or arranging short car rides much less comfortable—especially when enjoying a vacation. To help make getting around effortless for your next visit, we would love to highlight our complimentary hotel shuttle service. Operating daily from 10:00 AM to 5:00 PM, it offers convenient drop-offs not only at MAYA Mall, but also at key local attractions such as Wat Jed Yod, Chiang Mai University, Chiang Mai Zoo, and popular local night markets, so you can explore the city with total ease. Thank you once again for your kind patience and valuable feedback. We sincerely hope to have the true pleasure of welcoming you back for a much smoother, more relaxing, and delightful stay in the future! ฺBest regards, Nakul Gupta General Manager Novotel Chiangmai Nimman Journeyhub

Dear Khun Sung I. L., Thank you very much for taking the time to share your feedback regarding your recent stay at Novotel Chiangmai Nimman Journeyhub. We are delighted to know that you found the room clean and comfortable, and that our team made you feel welcome with friendly and attentive service. It is also wonderful to hear that you appreciated the wooden flooring, as well as your overall experience with our breakfast, Wi-Fi, and ALL member benefits. If there is anything specific we could improve to make your next stay a perfect 10/10 experience, we would be grateful for your kind suggestions. Your feedback is very valuable to us and will be shared with the team to further enhance our guest experience. We look forward to welcoming you back again soon for an even more enjoyable stay. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Min C., Thank you very much for your excellent rating and for choosing Novotel Chiangmai Nimman Journeyhub. We are delighted to know that you had a comfortable stay and that our friendly team contributed to a positive experience. It is especially rewarding to receive perfect scores across all aspects of your stay, including accommodation, cleanliness, breakfast, facilities, and member recognition. Your kind support and loyalty as an ALL Platinum member mean a great deal to us. We will be sure to share your encouraging feedback with our team. We look forward to welcoming you back for another exceptional stay in Chiang Mai. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Yong O. K., Thank you for sharing your feedback and for choosing Novotel Chiangmai Nimman Journeyhub. We are pleased to know that you enjoyed our clean accommodations and the service provided by our team, especially our housekeeping staff. Your kind recognition is greatly appreciated. Thank you as well for your valuable suggestions regarding additional shade by the pool and facilities for hanging swimwear in the room. We will certainly review these points with our team as we continue to enhance our guest experience. We noticed that we fell just short of a perfect score, and we would be grateful if you could share any additional suggestions on how we could make your next stay worthy of a 10 out of 10. Your feedback is invaluable in helping us improve. We look forward to welcoming you and your family back again soon. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Oung I. J., Thank you very much for taking the time to share your wonderful feedback regarding your recent stay at Novotel Chiangmai Nimman Journeyhub. We are truly delighted to learn that you had a very satisfying experience with us, especially on your first stay at Novotel. It is wonderful to know that you appreciated the spacious room, convenient parking, and the overall service provided by our team. We are also especially pleased to hear that your ALL Platinum member benefits, including the welcome drink, welcome amenity, and room upgrade, exceeded your expectations. Your kind comments motivate our team to continue delivering memorable experiences to all our valued guests. Thank you once again for your trust and loyalty to Accor. We sincerely look forward to welcoming you and your family back again for another enjoyable stay in Chiang Mai. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Hanbyeol C., Thank you very much for taking the time to share your wonderful feedback following your recent couple’s stay with us. We are truly delighted to know that you had such a memorable experience and that you appreciated the birthday wishes, beautiful room setup, and the kindness of our team. It is especially rewarding to hear that our team’s service made your stay more meaningful, and your kind recognition of our check-in staff will certainly be shared with them. We are also very pleased that you enjoyed your overall stay, including your accommodation, cleanliness, WiFi, bar service, welcome amenities, room upgrade, and sustainability initiatives. Your warm words mean a great deal to our Heartist and serve as a strong motivation for us to continue delivering heartfelt hospitality. We look forward to welcoming you back again for another memorable stay in the future. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Sung H. P., Thank you very much for taking the time to share your feedback following your recent business stay with us. We are pleased to know that you found your stay comfortable and neat, and we also appreciate your comments regarding your overall experience with our services and facilities. If you have any additional suggestions or specific areas where we can further enhance our services, we would greatly appreciate hearing from you. We look forward to welcoming you back again and providing you with an even better experience in the future. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Seonghyeok j., Thank you very much for your kind feedback and for staying at Novotel Chiangmai Nimman Journeyhub. We are delighted to know that you enjoyed our clean and comfortable rooms, friendly staff, and convenient location. Your kind comments regarding our team’s service, especially at check-in and breakfast, are greatly appreciated and will be shared with them. We also thank you for highlighting your satisfaction with your ALL Accor member benefits, including early check-in, late check-out, welcome amenities, and room upgrade. We have noted your comment regarding the facilities and will take it into consideration as part of our ongoing improvement. We look forward to welcoming you back again soon. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Dukyong S., Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are truly delighted to learn that you had an excellent overall experience, particularly enjoying our breakfast and our convenient location away from traffic congestion. It is especially rewarding to know that our team was able to meet your expectations, including accommodating your preferred room cleaning time. Your kind recognition is a great encouragement to all of us. Thank you once again for your valuable feedback and for your kind recommendation. We truly look forward to welcoming you and your family back for another pleasant stay in the near future. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Suyeon K., Thank you very much for taking the time to share your feedback following your recent stay at Novotel Chiang Mai Nimman Journeyhub. We are delighted to know that you enjoyed our convenient location and that you had a smooth arrival and check-in as well as a pleasant check-out experience. It is also wonderful to hear that you were satisfied with the cleanliness of the hotel, the comfort of your accommodation, and our fitness centre facilities. We truly appreciate your positive feedback regarding our sustainable food initiatives and our efforts to reduce single-use plastics. Sustainability is an important focus for us, and your recognition encourages our team to continue improving these initiatives. We sincerely appreciate your kind comments and hope to have the pleasure of welcoming you back to Novotel Chiang Mai Nimman Journeyhub again in the near future. Warm regards, Boondarik W. Operations Executive Novotel Chiang Mai Nimman Journeyhub

Dear Khun Tegon R., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our convenient location within the city and found the hotel clean and well maintained. We truly appreciate your kind comments about our team, as well as your positive ratings for check-in, cleanliness, WiFi, and check-out experience. It is especially rewarding to know that your booking experience through the Accor ALL App met your expectations and that you had a pleasant family stay with us. Thank you again for choosing Novotel Chiangmai Nimman Journeyhub and for being a valued ALL Diamond member. We hope to have the pleasure of welcoming you and your family back again in the future. Warm regards, Boondarik W. Operation Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Yong H. J., Thank you very much for sharing your wonderful feedback. We are delighted to hear that you enjoyed your stay with your family, found our location convenient near Maya Mall, and appreciated the comfort of our accommodations. We are especially happy to know that our front desk team made a positive impression with their friendliness and service. Your recognition is truly motivating for our team. We look forward to welcoming you and your family back to Novotel Chiangmai Nimman Journeyhub for another pleasant and enjoyable stay in the future. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub Team

Dear Jaewoo, Thank you very much for taking the time to share your feedback regarding your recent stay at Novotel Chiang Mai Nimman Journeyhub. We are delighted to hear that you found the hotel clean, our staff friendly, and our location convenient for exploring major attractions. We are especially pleased that you enjoyed your welcome drink and found our facilities, including the bar, concierge service, gym, and pool, satisfactory. Your kind words will be shared with our team, as they serve as great motivation for us to continue providing exceptional service to our guests. It was a pleasure hosting you, and we sincerely hope to welcome you back soon for another enjoyable and memorable stay. Warm regards, Boondarik W. Operations Executive Novotel Chiang Mai Nimman Journeyhub