Mercure Istanbul Sirkeci Hotel

Mercure Istanbul Sirkeci Hotel

Nota clientes Avis (Classificação ALL) 4.6/5 566 comentários

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Hotel aprovado por ALLSAFE

Localização do hotel

Mercure Istanbul Sirkeci Hotel

Hobyar Mah. Muhzirbasi Sokak No6, Fatih Istanbul

GPS:41.014461, 28.974929

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
No local
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Pequeno-almoço
  • Bar


Pequeno-almoço, almoço e jantar servidos no restaurante Huqqabaz Sirkeci.


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Avaliações dos nossos clientes

Avaliações dos nossos clientes

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Classificação ALL  4.6/5  566 comentários

Classificação do TripAdvisor  4.5/5  164 comentários

Bem localizado, serviços muito fracos

Nota clientes Avis 2.5/5

Anónimo Casais - Comentários confirmados de ALL

O hotel fica muito bem localizado, próximo de todas as principais atrações de Istambul, porém, os serviços do hotel são muito ruins, o café da manhã que optei por incluir na tarifa é muito fraco, sem comparação com outros hotéis da rede, além do que, os funcionários são extremamente ríspidos e mal educados com os clientes

Exmo Senhor(a) K., Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure Istanbul Sirkeci. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o(a) acolher brevemente, queira aceitar os nossos melhores cumprimentos

Bem Localizado

Nota clientes Avis 4.5/5

Anónimo Negócios - Comentários confirmados de ALL

Bom atendimento, simpatia. Quartos muito confortáveis

Exmo Senhor (a) F., Agradecemos os seus comentários no seguimento da sua estada no Mercure Istanbul Sirkeci. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos.

Nice I memorable place

Nota Tripadvisor 5.0/5

Frank21040 Solo travel - Avaliação com certificação TripAdvisor

Well kept hotel in a center of Istanbul. Good localization just a walking distance to most of attractions. Small but comfortable room. Wonderful bed. Breakfast with a limited selection but tasty (no hot chocolate, no sparkling water). Very friendly staff.

The Best Experience

Nota Tripadvisor 5.0/5

SMem22 Famílias - Avaliação com certificação TripAdvisor

Wow I don’t even know where to start with the amount of praise I have for this hotel and its staff. We found Mercure Hotel by chance as we arrived in Istanbul and had issues with our Hotel that we had booked as part of our package. We walked in on a rainy morning in Istanbul to enquire how much it is to stay the night and we were greeted with such politeness, friendliness and staff with smiles. After we enquired we agreed to go ahead and book, and the Reception staff informed us we were too early for check in, but we were more than welcome to leave our bags, relax in their lobby and make use of facilities. Serkan even offered us complimentary breakfast free of charge while we waited for check in which at this time was still a few hours away. They saw that I was with my disabled father and 2 year old daughter and were understanding of how exhausted we were after our flight. They couldn’t have been more helpful and polite. Our room was fantastic - we had the suite but the cleanliness was impeccable. The decor was very bright and modern. Beds and sofa beds were very comfortable and the staff were so accommodating getting a travel cot in our room before we even made it to our floor. Every single member of staff greet you in the morning, afternoon and ask how your day has been and if there is anything more they can do for you. The staff here really go above and beyond. I also had a package to send for a friend and wasn’t sure where the postal office was but rest assured the staff sorted it all out for me within an hour with tracking information paperwork present. Every day we were asked if there is anything more they could do, anything we needed. The staff were also fantastic and honest when recommending local spots to dine at and visit. I asked the staff here at Mercure for some advice and what my rights were in regards to the issues that occurred with the other hotel, and they were reassuring and helpful with their advice, and even helped to provide me with proof to show that we are guests at Mercure Hotel. There is only one word for the location of this Hotel - FANTASTIC. Close to all kinds of shops, the main attractions in Istanbul and a stones throw away from the Bosphorus River. The surroundings are really quiet at night when trying to sleep which was great for us with a 2 year old. Mercure hotel is the perfect hotel for a family. They are very accommodating and cannot do enough for you. Huqqabaz restaurant which is the connecting restaurant to the hotel is AMAZING. Such a modern vibe perfect for a family meal, or even a chilled evening. The cocktails are incredible too! Honestly there are not enough words I can find to thank the staff here for everything. On my next trip to Istanbul I will book my stay for Mercure Hotel and look forward to seeing all the amazing staff members again. From the bottom of our hearts, thank you for an unforgettable stay. Merten & Mehmet Family

Meh- can be better

Nota Tripadvisor 3.0/5

Anoop K Famílias - Avaliação com certificação TripAdvisor

This hotel is a mixed bag The good things: location is near tram , hafiz mustafa and the food street , housekeeping t eam does a good job & free water is ample The not so good: - the breakfast is a joke if u dont like cereal - it seemed like dinner leftovers ( stale cold fries, some beef gravy, roasted aubergine , stale bread, bad coffee) - the lift barely fits a travel stroller , the other lift actually stopped with my kid and husband in it! - the checkin team we encountered looks very overwhelmed, we had to wait more than 15 mins in an already e- checked in booking, they couldnt arrange a baby cot because they couldnt find it and the housekeeping staff had left by then . It wouldve been understandable had it not been for the fact that I called before booking to confirm this , wrote in my requests at booking and again and check in ! They couldve atleast prepped beforehand since it wasnt availability of cot but the fact that they couldnt find it - the bed is tiny and a bit too soft - the music from the bar downstairs is very very loud

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 464 comentários 9.6/10 Localização
  • 410 comentários 7.5/10 Quarto
  • 591 comentários 9.1/10 Serviço
  • 20 comentários 6.8/10 Internet
  • 239 comentários 6.8/10 Limpeza
  • 209 comentários 6/10 Pequeno-almoço
  • 129 comentários 8.8/10 Atmosfera

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