We booked a junior suite which would have had a view over the grounds and a balcony. When we arrived, they told us there was an issue with the room, after waiting in the lobby for 45 minutes they managed to downgrade us to a privilege room, which directly looked into the car park. They gave us a free drink while we waited, but never refunded the difference between the cost of the rooms. Once we got in the room there was plenty of space and the bathroom was nice, however the carpet was old, dingy in need of a good hoover and had a huge hole by the radiator. The bedsheets had a big dirt stain on them and after being out for the day, the house keeping replaced our water, but left the dirty cups, spoons etc and didn’t replace our complimentary tea and coffee items. It was also a poor nights sleep due to the huge gap the curtains leave and there being no blind on the window next to the bed. We saw on the menu that breakfast was served until 10:30 at the weekend. Went for breakfast at 10:10 and all the hot food was cleared away and looked like it had been cleared away for a while. Not once we’re we informed of any changes to breakfast times. During our time there we also noticed several other upset guests who were regularly queuing at reception asking for issues such as bedsheets to be changed. It felt as though the hotel is currently really struggling and appears to be being run by kids all of whom have been lovely, but clearly have very little support or clear organisation from management.

Arrived at hotel at 9.10pm. Warm welcome and given keys to two double rooms on the 2nd floor, to the right of reception. Plumbing needs upgrading as terrible noise throughout the floor when water being run. I've had no problems at all during previous stays upstairs in the main building. This time other guests had no consideration for other people, Wonderwall being sung until gone 4am.

We have stayed a number of times at this hotel, and whilst it was slightly disappointing that the Spa/pool had limited opening hours due to staff shortages we had a great time. Front of house staff went above and beyond in their welcome and helpfulness, especially Nicky who sorted out a problem with the TV remote, and a big shout out to the breakfast crew, especially Marie and Terry who were so helpful with my special diet

Checked in at 5, room part cleaned had used cups and towels laying around. Offered alternative, must have been stuffiest smallest room in the hotel, so stuck with original. Very dated. Key card failed every time we came back to room. Spa / Pool only open 10-6 when we were out! Coffees from bar were instant coffee. Dog barking in next door room late PM and early AM. Car parking spaces really small & when function on no space for guest parking. You could see staff meant well, but this hotel was way off standard for a Mecure branded site

The hotel was excellent - comfortable, beautiful grounds - but what really made our stay special was the friendly attentiveness of the staff, who went out of their way to help on every occasion. After just three days, coming back felt like coming home.