Believe it or not, I never really complain or cause a drama, but maybe sometimes I should. While sitting having breakfast on the second morning, my wife was drinking her orange juice when she pulled a piece of broken glass from her mouth. It was quite a small piece of glass, It looked like it had come from a shattered glass. We checked the glass that she had been drinking from and it wasn't broken or cracked. With making any fuss at all, or alerting any other guests to this, I called over the server and informed her, she took the piece of glass away to show a colleague and then came back to say that a glass must have been broken and somehow a piece ended up in the glass my wife chose to fill with orange juice. At this point I indicated to the server that the empty glasses were face down, so it would be strange if the broken piece had of been in it. I suggested that the glass container holding all the juice may in fact be where it had come from, and to give credit to her, when I suggested this she took the vessel away and replaced it just in case. Now the whole of this incident played through without any drama or animosity (these things happen) no other guests realised what had happened and we didn't make a scene. However, considering all this and the fact that my wife had broken glass in her mouth, we never actually received any sort of apology. An explanation was offered as to how this may of happened, however throughout the rest of the time we sat and had breakfast, it was like we were just avoided. To be fair, at one point a lady di come over and ask what our room number was, I told her and she walked off, I thought maybe as a gesture they were going to refund the cost of my wife's breakfast, but no, nothing.. It really is a shame as the staff were lovely and very helpful throughout our stay, but they just didn't really seem to know haw to deal with this situation.. I really do wonder how they would have dealt with it if we had been a couple that would of reacted badly to the situation (vocal and abusive).. Apart from this, great night sleep, good food, quite expensive bar prices, very clean and tidy, good rate for 2 nights. Not sure we will return to this location however.

The Mercure had everything I would have expected: nice room, food OK, but the noise!! I like Beyonce etc but the volume was far too high. To the point that this 'background' was disturbing and annoying. The staff may enjoy it but all evening and all over breakfast was inappropriate. Oddly the breakfast room TV was showing breakfast news and weather but it was on mute - it might have disturbed Beyonce. Completely inappropriate and showing a lack of consideration for the paying customer.

We used this hotel as a convenient overnight stop on our journey North. There was plenty of parking. Staff were excellent and the accommodation was modern and extremely well appointed. Overall exceptional value for money.

Whenever I am required to attend my company offices in Sheffield, I always stay at the Mercure Sheffield Parkway, I find the staff extremely friendly & welcoming, the hotel itself is modern & comfortable - far superior to any Premier Inn. I wouldn't hesitate to recommend this hotel to anyone.

From arriving at the Hotel, to leaving the whole stay was tremendous. The staff were exceptional, nothing was too much trouble and always there to help, room good, food good , car parking excellent. Location ideal for access to the whole area.

I stayed for 2 nights at this hotel and it was terrible I complained to the managers and was supposed to receive an email and a phonecall to provide me with a resolution but nearly a week later nothing as a leAccor group member and having used this hotel group at least once a week for this whole year I am looking on taking my business elsewhere as my custom is not valued one bit

Good Parking, Reception, Room and Restaurant. Welcoming staff , the hotel has a good feel / ambiance. Breakfast could of been hotter and extra staff on duty to replenish the food when necessary. Italian coffee from behind bar was warm and served in a cold mug.

This hotel was formerly known the Aston Hotel situated near the M1. Reception staff made us welcome however there was a foul smell in the barhroom which meant having the window open and hearing the traffic noise, Thus was reported to reception who gave us the option of moving rooms but on entry to the new bedroom it smelt the same. Having had a shower the room was okay but later in the day it returned. We also found that our bed had not been made. On the more pitied Sudetenland staff in the restaurant looked after us and the food was excellent - thank you to the staff.

The hotel is gradually replacing the bed mattresses and the new ones are excellent, the older ones felt like you were sleeping in a bowl of blancmange! Excellent food in the restaurant including a new 3 course table d'hote menu. The staff are friendly and welcoming, the housekeeping is beyond reproach, the rooms are spotless and there is plenty of parking. This is by far the best Accor group hotel in the area

Great location for travellers, yet close enough to Sheffield & Meadowhall (huge shopping centre a few miles north), friendly professional staff, comfortable spacious 4* room with bath and separate shower, separate toilet.

We stayed for our convention at the Sheffield Arena and this is the third year we have stayed at tnis hotel. This year the staff were really helpful and courteous. When a mistake was made they did everything possible to correct it.

From the moment we arrived we were made to feel welcome by the reception staff. Our room was ready and it was comfortable and spacious. After dropping our bags in the room, we had a coffee in the bar before setting off for the event we had come for. In the evening, we had a lovely meal in the restaurant where the menu was varied and reasonable. The following morning our breakfast was cooked to order and the options were plentiful. Throughout our stay the staff were friendly and helpful.

being frequent traveler due to my business nature , this is indeed the best stay ever which I had during at least the last 5 years, the staff members are unique , warm and eager to help and they were willing to do any thing to help. the hotel is very clean and quote nice. I stayed in the club room which was extremely comfortable with daily cleaning services with attention to details during my next visit, certainly I will only stay in this hotel and I strongly recommend it

The room was clean and everything you need - hair dryer, iron and ironing board, tea and coffee making facilities.The only fault was the lighting -the lighting in the bedroom was too dim! Could hardly see to dry my hair!

My stay at the Mercure Sheffield Parkway was pleasant, good service was provided in all departments from check in to check out, The room was clean, bed was very soft which suited me fine. The room temperature was easily adjusted to suit which ensured a comfortable night. The evening meal was of good qualityand the same can be said for the breakfast. Overall a good stay and I will return