MERCURE SHEFFIELD KENWOOD HALL & SPA

2 night stay through spa seekers. We took the dog with us, so our room had seen better days but was clean. Full package with breakfast and dinner on both nights. Ground of the hotel are lovely and really central to Sheffield, it was great. What makes the place is the staff. Especially Ellie, she was so friendly and helpful when we wanted to change our dinner plans on the first night. Anna on the bar, getting so much grief as she was on her own, but was doing so well and still gave an excellent service, well done Anna. Holly and Magdelena serving in the Laura Ashley tea room your service was impeccable. Amanda and jess at the spa and the lady on reception you were Fantastic with the treatments and service. The staff made this trip and we would definitely return

The hotel was as good as it has always been but on this occasion it was spoilt by members of a wedding party. The music stopped at midnight which as an exception was tolerable. What was not acceptable was the on going revellers enjoying themselves until 5am. They were selfish and inconsiderate of the other guests. That said the hotel management should have been aware and proactive. Had the internal phone system not been removed, presumably a covid measure, i would certainly have been on to the reception desk but getting up and walking down to it was quite a disincentive. The hotel did compensate us with a complementary breakfast but i would happily had my sleep instead.

A one night stay in a premium room. I will start by saying that the staff at this hotel that I dealt with were exemplary. As a result of many concerns and on speaking to the manager onsite I felt listened to and my concerns were taken seriously. This hotel is conveniently located and is set in the most beautiful grounds. The story of the hotel facilities falling into a state of disrepair or below the expected standard is as most things Covid related. In time and with serious investment I hope that the hotel is bought up to reach its facilities potential and £200pn price tag. Please reward your staff, do all you can to retain them. The staff coupled with what your hotel will offer in the future will see this hotel rival its best competitors. I wish you well. Thank you.

I stay here quite often & room quality can be variable as some are tired while others such as the one I had this time are good. Located in a quiet part of Sheffield with lovely grounds. The hotel has character but needs money spent on some of the rooms.

Mooi gelegen, engels landgoed, mooie kamers, goede service