MERCURE SHEFFIELD KENWOOD HALL & SPA

My room had a super king 4 poster bed. Staff were lovely. At the bar I got served by Joseph, James and Rosie. They were top quality service, absolutely amazing and so helpful you couldn't ask for better and they deserve a raise 100%. Will be recommending the company comes back here.

We went for the afternoon spa package the food was lovely such a nice atmosphere. The service we received was brilliant Sally mason really is a credit to the hotel. Brilliant customer service! The spa was lovely. Such good value.

Stay away from this place! So we started off in room 503 nice room until we wanted a bath and realised the tap would only do shower after hiking all day in the peak district! So called reception and they came to investigate gave us a bottle of wine as a appology and moved us to 504, went for food in the restaurant and what a absolute disaster that was, chips were room temp, and my partner had ordered the chicken breast with lyonnaise potato's, The chicken brest isn't a chicken breast and is in fact a forequarter with bones and a very cheap bit of chicken and want to charge £18 for and nowhere does it say with bones at all so my partner resulted in going out and getting a take away pizza, then it came to sleeping in our new room 504! Disaster when turned off the tv, we could hear what sounded like a fire alarm or a fire exit open, so I called reception who seemed to do nothing about the noise nor let us know anything so not being able to sleep I went to reception yet again to find out why, they had no idea fire exit was open which is alarming as they have signs saying thieves operating in this area!! So talked to the night man at reception who explained it was the generator and pumps and could not be turned off!! Offered to move us but as no one had told us earlier it was now 00:34 and I'm not moving rooms again now! No sleep and a 3 and half hour journey home tomorrow! And with the sound reading over 60db in the room this was unbearable! Will never be returning here and no way is a 5* hotel more like 2*

Overall an OK experience. The hotel is a little run down, cleanliness can be improved, the breakfast was OK..below expectation for a 4 star hotel. Staff were friendly. The spa facilities were good, however, they were running classes in the pool which defeated the relaxing purpose of a spa. I was also made to pay a 50p deposit for the towels in the spa..it’s the principle!! Overall wouldn’t recommend.

De kamers waren koud en niet op temperatuur te houden toen het buiten -4 was. Ze waern wel ruim en stil. Wat mij betreft was de matras wat te zacht, mijn man vond het prima.