MERCURE SHEFFIELD KENWOOD HALL & SPA

Positives: Room was very large, dressing gown and slippers provided in the room, allowed dogs to stay. Negatives: Very dated room, holes in the carpet, mouldy grout in the bathroom, a screw sticking out of the toilet seat, even dirty marks on the ceiling! We stayed for multiple nights and they did not clean our room while we were there, nor did they top up the coffee which was only enough for 1 cup each. They charged my card for the full amount on arrival, and then did the same this morning, so I have now paid twice and am having to spend my Monday chasing them up to arrange a refund!

Avoid this hotel!!! Booked this hotel online while visiting family in Sheffield. Original observation was faint smell of paint so assumed room had been recently decorated, everything looked okay. Starred to unpack, and whilst doing so I pulled out the chair from under the desk and found a pair of (used!!) Men's boxer shorts on the chair!!! I immediately put them in a carrier bag to take to reception for when we were going out, later. When we approached a member of staff at reception they Immediately called the manager (a young Asian girl) who said that's not the standard that we accept at this hotel. She asked me to give her time to look into it, which we did. The next day, I spoke to her again and she said she still hadn't managed to find out who had cleaned our room and she would get back to us (again). We were there from Friday till check out on Monday and nothing was done except a half hearted sorry from the manager. On check out we were given our bill and paid for the meals and drinks we had during our stay and the manager wasn't available. No offer of some discount off a meal or of part of our stay, nothing! Very bad customer service!!! Other points, bed was extremely uncomfortable and broken. Hubby eventually realised that the caster had came off and bed was laying to one side. We decided to leave it till we saw the manager again but we didn't see her again. Toilet seat was misaligned and caused the use of toilet to be difficult as any solids were landing on the sides and not the water, leaving the toilet marked after every solid visit! Room was dusty on floor lamp and window was difficult to open and close. Room was overly warm too. Pillows were VERY flat and barely raised our heads off the mattress and although I should of asked for more pillows, I thought to make it adequate for my taste I would of needed about 6 or 7 more!! So, I went out and bought 2 instead. There was only 3 hangers in the wardrobe and only 3 small drawers for clothing, so if u were staying a week, u would struggle. Hotel is very stretched out and our room was on the second floor, which was about as far away from reception as u could get even though I walk with a stick. Lift was very confusing as the numbers in the lift were from 2-4 meaning 3 was ground level and 4 was floor 2 🤦‍♀️ Parking was very limited especially when there were events (weddings I think) were on. Plus point (for the one star I awarded) was for the shower, which was good, although over a bath which is an issue for anyone with disabilities like myself. However that wasn't the hotels fault, my hubby should of mentioned I was partially disabled when booking. Food was also good, although overpriced (I'm my opinion) at £18.95 for a chicken dish. Lastly our room key (card) kept failing. Every couple of uses the card wouldn't open the door so we had to trail to reception to get the cards recharged, big pain! Note to self: next time we're going away, I'll book it 😂

Positives... Food was great, General staff Couldn't do enough Negatives: room 510, I honestly think it was last decorated in 1510! All the furniture is chipped/damaged, the arms of the chair have holes in, the bath is mouldy and the laundry delivery outside my window at 8am on a Sunday was super fun! Also the giant crack in the sink and the writing on the mirror (in steam) were slightly disturbing features of the bathroom It's a pity the luxury of the spa directly below or the pleasent nature of group dining room wasn't reflected in the room! Breakfast was ample and delicious, it was nice to go some where, and the pastries were actually warm! However the lady doing the resupplies could learn her Ps&Q's a little as "coming through" or "move out the way" isn't quite the atmosphere you appreciate first thing (we left the kids behind to avoid that attitude at breakfast) Overall a... 'memorable' stay

Lors de la reservation, il n est pas indique si la piscine et le spa sont fermes ce qui est decevant qu'on on arrive sur place. les chaises exterieures de la chambre sont sales et une a l interieur cassee donc pas tres pratique. Le lieu est fantastique pour visiter la region

Hôtel sympa, bien organisé, diverses salles de réunion disponibles, avec coins cafés accueillant, idéal pour discuter tranquillement. Chambres confortables, bon wifi, petit déjeuner "à 'anglaise" sympathique. Restaurant correct. Le seul défaut sans doute: assez excentré, dans un quartier d'habitation sans aucune animation à proximité.