Mercure Sheffield Kenwood Hall & Spa 4 étoiles

Note Avis clients (Note ALL) 4.3/5 934 avis

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Mercure Sheffield Kenwood Hall & Spa - Image 1
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Mercure Sheffield Kenwood Hall & Spa - Image 4
Kenwood Hall Hotel & SPa, Kenwood Road, S7 1NQ SHEFFIELD, Royaume-Uni

Description

Les plus de l'hôtel

  • Pet-friendly accommodation and facilities throughout

  • Meeting, Events and Wedding Suites available

  • Set in 12 acres of beautiful grounds, 1 mile from Sheffield City Centre. Perfect for relaxing.

  • Complimentary on-site Car Parking

Nos hébergements

Profitez de nos offres Vol + Hôtel

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Localisation de l'hôtel

Mercure Sheffield Kenwood Hall & Spa

Kenwood Hall Hotel & SPa, Kenwood Road
S7 1NQ SHEFFIELD
Royaume-Uni

GPS:53.364547, -1.49091

Téléphone
Fax +44 114 255 4744

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Animaux acceptés
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

LAKEVIEW

Savourez les grands classiques britanniques ainsi qu'une sélection de cuisine moderne tout en admirant nos jardins. Nos menus sont conçus par nos chefs expérimentés qui s'approvisionnent avec soin en produits frais et locaux de la meilleure qualité.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.3/5  934 avis

Note TripAdvisor  3.5/5  2 723 avis

Lovely hotel

Note TripAdvisor 5.0/5

Karen-h-64-lincoln Avis TripAdvisor

Really lovely hotel, lovely and clean. Staff really welcoming, Lisa was so helpful, our friends had a problem but she soon sorted. All the staff in the restaurant where professional and a credit to the hotel. Would recommend.

Dreadful absolutely awful birthday celebration

Note TripAdvisor 1.0/5

Valerie H Avis TripAdvisor

Booked this weekend in February a party of six , we were put on three different floors then on the second night we were moved to another dining room quite a distance away (this break was to celebrate a ninetieth birthday and four of the party are over 87 )a long walk ! When we arrived at the room there were only single seats which were not acceptable ! So we were put in a side room , cold unfurnished undecorated Xmas tree small ineffective electric heater dirty broken chairs . When we got our starter it was cold and returned twice the third offering was not really hot but couldn’t be bothered changing it again ! Main course not very nice should have been pork loin was a cheap tough pork steak ! Our waitress Kesia was wonderful and did her best the same cannot be said for the other staff . The time is now 8.45 and evening meal should have been 7pm we still have not had our dessert . Poor Kesia has been run off her feet and is a credit to the hotel, not one senior member of staff has been sympathetic or pleasant or come back to see how we have enjoyed our meal , just leaving a junior to cope with our complaint

Note Avis clients 0.5/5

Margaret B. En famille - Avis confirmés ALL

On the 20th of January of this year, I reserved two rooms by telephone. I asked for one room with facilities for the disabled, as my father is 90 years old and has mobility issues. He can use a shower cubicle with a cane, but is unable to use a shower over a bath because he is unable to climb into it. I was informed that, unfortunately, the equipped bedrooms with roll-in showers had already been reserved. I was then offered a ground-floor bedroom with a shower cubicle. As this was an adequate alternative, I was happy to accept and I confirmed our reservation of two bedrooms, one with a shower cubicle, from 25th July to 29th July 2025. We arrived on the 25th July at 6pm and checked in. As the member of staff was handing over the two bedroom entry cards, I asked which one had the shower cubicle. The young woman told me that there were only baths with overhead showers in the hotel and that the two rooms had baths. I showed her my Father with his mobility trolley, who obviously couldn't climb over the side of bath and asked what on earth we were supposed to do. Four nights without a shower? Someone suggested that he shower in the Hotel Spa! Unthinkable! My father is 90 years old! He's not going to cross the hotel reception and bar in a dressing gown to go and shower!. Where is the dignity you give to the older generation? Another member of staff who appeared to be in charge, I believe her name was Lisa, heard the conversation, and remonstrated that this was common practice with central reservation. In her actual words, "They tell people what they want to hear so that they book". She continued by saying that this wasn't the first time that this had happened (ie that central reservation offer a shower cubicle when they know that they don't exist). I am appalled by your treatment of elderly and disabled people! We'd just arrived from France, after an eight-hour ferry crossing and drive. We had a reservation at 7pm in a restaurant with members of the family for the 60th wedding anniversary of my parents and this had totally ruined our trip. We stayed one night because we didn't have a choice. Our bedrooms couldn't have been further away from reception and were extremely disappointing, shoddy and outdated. My parents couldn't use the bathroom for obvious reasons; there was only one light next to the bed, so my mother (86 years old) had to wake my father to go to the toilet during the night. All in all, it was a dreadful experience, certainly not what I would expect from a four star hotel. My sister in law is a dentist in the Sheffield area and uses your hotel for conferences. She was dumbfounded when we related our experience and showed her the room that my parents had been given. Fortunately, we found another hotel who were much more able to satisfy our needs and we had a very agreeable stay there. We checked out of Kenwood Spa on Saturday morning, the 26th July, with my husband and I not being able to use the spa or pool facilities as we had wished. We paid a bill of 387 pounds, which I believe should be reimbursed, considering the shocking experience that we had. The person at reception on Saturday morning, Lisa, who was there when we arrived, was extremely apologetic as she could see that we hadn't had the rooms that we had reserved and paid for. She told me that she had sent a reclamation to Mercure. I believe that it is essential for all hotels and public areas to be aware of disability and do their utmost to accommodate disabled and elderly guests. If you are unable to receive elderly and disabled guests, this should be clearly stated on your website, on Google and platforms such as Booking.com to avoid further situations.

Goed hotel, veel is netjes vernieuwd. Vergeet reviews over verouderde inrichting.

Note TripAdvisor 4.0/5

Jan S Avis TripAdvisor

We kregen voor onze standaard-kamer bestelling niettemin een grote kamer met balkon. Goed gemeubileerd, rustig en goed verduisterd voor nachtrust. Ontbijt is redelijk tot matig. Wel veel ingrediënten voor ouderwets English breakfast, maar geen yoghurt voor bij de muesli. En de kaas was vrijwel op. Croissant bleek gevuld met zoete pudding. Geen verse sinaasappelsap, wel redelijke uit container. Belangrijkste minpuntje is de wifi, die onbeveiligd wordt geleverd. Zozeer, dat de goed gewapende iPad van mijn echtgenote de toegang weigerde. De tweede keer dat we verbleven (kleinere kamer dit keer, maar sfeervoller gemeubileerd) bleek er beneden een dansfeest aan de gang, dat ons tot circa middernacht uit de slaap hield. Dat hoort eigenlijk niet in een hotel, zou het rapportcijfer naar *** kunnen drukken. Maar het fijne zwembad + sporthal maakt veel goed.

Thank you for taking the time in sharing your experiences following your visit to Kenwood Hall and I am so pleased that it was an enjoyable one. We look forward to welcoming you back again soon. Kind Regards, Dan Wilson Regional General Manager

Bien situé

Note Avis clients 4.5/5

Luce En couple - Avis confirmés ALL

La chambre était spacieuse et au calme

Good Afternoon! I am pleased to hear that your stay was overall enjoyable. Thank you for taking the time to share your experience with us. Kind regards, Hollie

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 770 avis 9.2/10 Site
  • 1 994 avis 6.4/10 Chambre
  • 2 233 avis 8.9/10 Service
  • 41 avis 3.9/10 Internet
  • 664 avis 5.8/10 Propreté
  • 659 avis 7.7/10 Petit déjeuner
  • 638 avis 5.4/10 Ambiance
  • 557 avis 7.3/10 Espace bien-être

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