Novotel Medellín El Tesoro (Ex Atton)

Customer review rating (ALL Rating) 4.6/5 2,877 reviews

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Description

Hotel extras

  • Accessibility for people with reduced mobility

  • SPA with Turkish bath, massages, treatments and beauty salon

  • Free 24-hour parking

  • Pet-friendly hotel! Small pets welcome.

  • Infinity pool with an amazing view of the city (out of use March 1-22)

Our accommodation(s)

Hotel location

Novotel Medellín El Tesoro (Ex Atton)

Cra 25 1 Sur 45 El Poblad
50022 MEDELLIN
Colombia

GPS:6.196159, -75.558192

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT EL ALMACÉN

Lunch at El Almacén is always good. Specializing in unique cuisine with a Latin American twist, it has the best food in Medellin. Open 6:00 a.m. to 10 a.m. (breakfast) and then 12:30 p.m. to 10:30 p.m.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,877 reviews

TripAdvisor Rating  4.5/5  842 reviews

Great experience!!!

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Hôtel super trendy, safe, great customer service. It opens to a marvelous shopping mall. Just incredible!!!

Dear Geruza, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Suaza VIP Concierge

Safe, clean, helpful staff

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

We really enjoyed our stay at the Novotel. The staff were very helpful and accommodating, even setting up a spa session for us at a nearby location after their own were booked for the day. We had an amazing breakfast every morning, and always felt so safe and looked after.

Dear Emre, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Suaza VIP Concierge

The staff was very helpful when we booked the wrong room.

Customer review rating 5.0/5

Francesca A. Families - Confirmed reviews ALL

Everyone who works there goes above and beyond to help you with your needs.

Dear Leila, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Suaza VIP Concierge

Quit accommodations

Customer review rating 2.0/5

Salim A. Business - Confirmed reviews ALL

Novotel is a very reputable hotel chain however This location is ripping tourists coming to Medellin by charging them Tax which a tourist visiting Colombia is exempt from paying. By law all tourists are exempt for paying accommodation hotel tax. I made a booking and I got a quote with all taxes included in the price as I am a foreigner in Colombia visiting and the hotel did not honor that they went ahead and charge me that tax giving me a story I did not buy breakfast package so I have to pay this tax and it is mandatory. It is sad to see that Novotel is not doing anything about this and letting it go as it was nothing ( THIS IS CONSIDERED FRAUD NOVATEL ) you all need to step in and correct this. I was a business traveler I definitely will not stay again at this location after being treated in this manner . It is not the matter of money it is matter of principle.

Dear Salim, Thank you for taking the time to tell us about your experience at the Novotel Medellin El Tesoro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We want you to understand that this is a policy that our government has implemented, it is not our policy. Those are the rules we are following. However, we are sorry for that. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sara Suaza VIP Concierge

Excellent Stay at Novotel Medellin with Minor Breakfast Buffet Shortcomings

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

My stay at Novotel Medellin was fantastic. The hotel staff was absolutely wonderful, always ready to assist with anything we needed. The housekeeping was top-notch, with our room being cleaned thoroughly every day. The location of the hotel couldn't be better, with easy access to all the sights and attractions in Medellin. However, the only thing keeping me from giving a 5-star review was the breakfast buffet. While there was a good variety of options, the food was often cold. It was disappointing that there wasn't a station with a chef cooking eggs to order, which is something I've come to expect in most hotels. Overall, I would highly recommend Novotel Medellin for a comfortable and enjoyable stay, with just a minor drawback in the breakfast department.

Dear Kenia, We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Suaza VIP Concierge

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Other web-users rate our hotel

  • 867 reviews 9.5/10 Location
  • 924 reviews 7.9/10 Room
  • 1,424 reviews 8.3/10 Service
  • 16 reviews 6.8/10 WiFi
  • 425 reviews 7.1/10 Breakfast
  • 383 reviews 7.8/10 Cleanliness
  • 283 reviews 7.6/10 Comfort
  • 201 reviews 8.6/10 Vibe

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