Novotel Medellín El Tesoro

Customer review rating (ALL Rating) 4.6/5 2,536 reviews

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Description

Hotel extras

  • Accessibility for people with reduced mobility

  • SPA with Turkish bath, massages, treatments and beauty salon

  • Free 24-hour parking

  • Pet-friendly hotel! Small pets welcome.

  • Infinity pool with an amazing view of the city (out of use March 1-22)

Our accommodation(s)

Hotel location

Novotel Medellín El Tesoro

Cra 25 1 Sur 45 El Poblad
50022 MEDELLIN
Colombia

GPS:6.196159, -75.558192

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,536 reviews

TripAdvisor Rating  4.5/5  856 reviews

Poor

Customer review rating 0.5/5

Colin Solo - Confirmed reviews ALL

My reservation for a king room was not held, and was changed to 2 twins. They said their were no king rooms available even after showing them my Expedia reservation. After calling a manager they were able to 'find' one. Also after purchasing a flight and room package the hotel upcharged me an extra $25 per day when my girlfriend met me in the lobby stating my reservation was only for single occupancy. Not only was this charge not stated on the reservation, the hotel staff said I should have made the package for 2. I explained that would have also booked 2 flights so on Expedia this was not practical. The rooms are small, beds are very hard an uncomfortable, and the pool and gym are tiny. And they do not have smart tv's, or modern internet options so there is no netflix, prime, hulu options even with an amazon fire stick that I brought. Their technical support was not available our entire stay. They finally said the only fix was to move to another room to try that room's tv - which meant they did have even more King rooms after all. This is the worst value hotel in Medellin. Sante Fe and Sabaneta have nicer hotels with larger rooms and better services adjacent to the same amenities. Novotel is not worth the money or trouble. Do not book with them using Expedia. They will claim 3rd party reservations are viable for their live room availability, and they will not accept 3rd party support, tier level services, or policies. Very poor management responses. Upon check out, they wanted to run credit card for additional charges and their terminal would not accept multiple cards so they required cash. The cards worked immediately before and after checkout at other retailers and services. It was their system and despite taking the credit card at check in they required cash at checkout. Very sketchy.

Amazing Stay

TripAdvisor rating 5.0/5

Jaqueline W TripAdvisor review

Colombiana living abroad-this hotel is fantastic! The service is amazing-from the breakfast buffet to the front desk all the workers demonstrate a high level of care for the guests. It’s a very warm atmosphere located in a wonderful neighborhood where I have felt comfortable and welcomed since the first time I stayed 5 years ago. As I mentioned earlier all the employees are amazing but I would love to give a huge shout out to Juan Abaunza for his incredible customer service skills every time we visit. Do not hesitate to stay here.

water pressure is BAD,

Customer review rating 3.0/5

Jd Couples - Confirmed reviews ALL

The sink water pressure in the bathroom was terrible, it was more than just our room, many patients said the same thing. and the front desk just seemed lost on this

good stay and well located

Customer review rating 4.5/5

Ganesh S. Business - Confirmed reviews ALL

great service. some more vegetarian food and Indian food options would make it even better.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Great stay

Customer review rating 5.0/5

Lupe B. Families - Confirmed reviews ALL

I was a great experience staying at the hotel, everyone was friendly and professional.

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Other web-users rate our hotel

  • 891 reviews 9.7/10 Location
  • 901 reviews 7.9/10 Room
  • 1,418 reviews 8.4/10 Service
  • 18 reviews 6/10 WiFi
  • 406 reviews 7/10 Breakfast
  • 387 reviews 7.6/10 Cleanliness
  • 334 reviews 7/10 Food
  • 309 reviews 6.9/10 Comfort

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