Novotel Medellín El Tesoro

Customer review rating (ALL Rating) 4.6/5 2,584 reviews

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Novotel Medellín El Tesoro - Image 1
Novotel Medellín El Tesoro - Image 2
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Cra 25 1 Sur 45 El Poblad, 50022 MEDELLIN, Colombia

Description

Hotel extras

  • Accessibility for people with reduced mobility

  • SPA with Turkish bath, massages, treatments and beauty salon

  • Free 24-hour parking

  • Pet-friendly hotel! Small pets welcome.

  • Infinity pool with an amazing view of the city (out of use March 1-22)

Our accommodation(s)

Hotel location

Novotel Medellín El Tesoro

Cra 25 1 Sur 45 El Poblad
50022 MEDELLIN
Colombia

GPS:6.196159, -75.558192

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,584 reviews

TripAdvisor Rating  4.5/5  855 reviews

Great stay!

Customer review rating 5.0/5

Hernan T. L. Solo - Confirmed reviews ALL

Very pleasant!

Dear HERNAN T. L., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia Servicio Al Cliente.

Comfortable, convenient hotel with a great rooftop bar

TripAdvisor rating 5.0/5

PatRode Couples - TripAdvisor review

Upon our arrival, we were impressed with the stylish lobby of the Novotel that opens to the El Tesoro mall, packed with restaurants and shopping options. We enjoyed the expansive breakfast buffet, and found our rooms comfortable and quiet, great for light sleepers like us. The highlight of our stay was drinks and appetizers at the rooftop bar. With a view of the sparkling city lights, we enjoyed excellent cocktails prepared by Carlos and his crew. While we usually go for the classic martini, Carlos introduced us to some local innovations and helped us appreciate the Colombian cocktail culture. It’s worth a stop even if you’re not staying at the hotel.

Best hotel in Medellin

Customer review rating 5.0/5

Lina Families - Confirmed reviews ALL

Everything from the checkin to the checkout was excellent. The staff went out of their way to make sure our stay was fantastic! I’ll go back to the Novatel every time I go back to Medellín.

Dear LINA MARIA P., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia Servicio Al Cliente

EXCELENTE ESTANCIA

Customer review rating 5.0/5

Maris H. T. T. Couples - Confirmed reviews ALL

EXCELENTE ATENCION Y CONFORT

Dear MARIS H. T. T., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia Servicio Al Cliente

the most amazing customer service experience

Customer review rating 4.5/5

Anderson J. Friends - Confirmed reviews ALL

From the inviting atmosphere at the parking entrance to my room, I can confidently say that the customer service is outstanding. The entire team made me feel at home. The staff was incredibly attentive and always prepared to assist with any inquiries. Additionally, I was pleasantly surprised when one of the gentlemen offered us coffee while we waited for our Uber to head to our next adventure while we were outside of the hotel in the waiting area. My only complaint revolves around the pool area; I was disappointed as it was one of the main reasons I chose this hotel. There’s so much potential for the stunning rooftop pool. Adding a bar and tables or creating a romantic rooftop restaurant atmosphere could enhance the space significantly. Unfortunately, it was just a small pool that I didn't even get a chance to enjoy. However, overall, I can sincerely say that everything else was perfect for me. I will return.

Dear ANDERSON JUNIOR J., We very much appreciate your comments regarding your stay at the Novotel Medellin El Tesoro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Carlos Garcia Servico Al Cliente

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Other web-users rate our hotel

  • 881 reviews 9.7/10 Location
  • 889 reviews 7.9/10 Room
  • 1,408 reviews 8.4/10 Service
  • 18 reviews 6/10 WiFi
  • 410 reviews 7/10 Breakfast
  • 385 reviews 7.5/10 Cleanliness
  • 336 reviews 7/10 Food
  • 305 reviews 7/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.