Novotel Medellín El Tesoro 4 stars

Customer review rating (ALL Rating) 4.6/5 2,121 reviews

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Description

Hotel extras

  • Accessibility for people with reduced mobility

  • SPA with Turkish bath, massages, treatments and beauty salon

  • Free 24-hour parking

  • Pet-friendly hotel! Small pets welcome.

  • Infinity pool with an unmissable view of the city

Our accommodation(s)

Hotel location

Novotel Medellín El Tesoro

Cra 25 1 Sur 45 El Poblad
50022 MEDELLIN
Colombia

GPS:6.196159, -75.558192

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,121 reviews

Customer review rating 5.0/5

Steven L. B. Couples - Confirmed reviews ALL

This hotel is a 1000/10 for me . Everything was great about Novotel hotel, staff was super friendly the located was in a good location.

Dear Steven We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We love your experience was that great. We hope you come back soon. Have a nice day. Sara Suaza Customer service

Customer review rating 4.0/5

Karen S. Solo - Confirmed reviews ALL

Everyone was very friendly and accommodating; even though, I was there for my bday and they did not offer me anything complimentary.

Dear Karen We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We are very sorry we did not take into account your birthday. We hope you give us another opportunity to better serve you and celebrate in the near future. Hoping you come back soon. Have a nice day. Sara Suaza Customer service

Customer review rating 1.5/5

Geronimo A. P. Families - Confirmed reviews ALL

I requested help from supervisor and employee give a email for claims. I never received back answer from him .

Dear Geronimo We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We are very sorry that your experience did not meet your expectations. We were talking to the supervisor, and he says he replied to you on May 25th. We will continue attending to this complain through that email, since he knows better this situation. However, we hope you come back soon to our facilities. We will do our best to serve you better. Have a nice day. Sara Suaza Customer service

Customer review rating 5.0/5

Carlos A. T. Business - Confirmed reviews ALL

Staff super friendly and supportive

Dear Carlos We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We are glad everything was good to you. We hope you come back soon. Have a nice day. Sara Suaza Customer service

Customer review rating 4.5/5

Janice R. Couples - Confirmed reviews ALL

I had a very good stay at this hotel. The staff was friendly, professional, and always willing to help. The room was clean, comfortable, and well maintained, and the overall atmosphere made for a relaxing experience. The location was convenient, with easy access to restaurants, shopping, and local attractions. I also appreciated the excellent customer service and attention to detail throughout my stay. I would definitely recommend this hotel to others and would stay here again in the future.

Dear Janice We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We are glad everything was good to you. We hope you come back soon. Have a nice day. Sara Suaza Customer service

Other web-users rate our hotel

  • 749 reviews 9.6/10 Location
  • 776 reviews 8/10 Room
  • 1,251 reviews 8.7/10 Service
  • 18 reviews 6.5/10 WiFi
  • 354 reviews 8/10 Cleanliness
  • 348 reviews 7.5/10 Breakfast
  • 305 reviews 7.3/10 Food
  • 271 reviews 8.2/10 Amenities

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