Pullman Santiago El Bosque 5 Sterne

Note Kundenmeinungen (Bewertung ALL) 4.6/5 1.090 Bewertungen

Bestpreisgarantie
Pullman Santiago El Bosque - Image 1
Pullman Santiago El Bosque - Image 2
Pullman Santiago El Bosque - Image 3
Pullman Santiago El Bosque - Image 4
Roger De Flor 2770 Las Condes, 7550000 SANTIAGO, Chile

Beschreibung

Hotel-Extras

  • Barrierefreiheit für Personen mit Mobilitätseinschränkung

  • Transfer zu Ski-Resorts

  • Touristeninformationsterminal

  • Veranstaltungsbereich für bis zu 160 Personen

  • Gute Anbindung an die Avenida Apoquindo

Unsere Unterkünfte

Lage des Hotels

Pullman Santiago El Bosque

Roger De Flor 2770 Las Condes
7550000 SANTIAGO
Chile

GPS:-33.416724, -70.601263

Tel

Erreichbarkeit und Anbindung

Hoteldienstleistungen

Check-in ab - Check-out bis

Vor Ort
  • Schwimmbad
  • Parkplatz
  • Haustiere willkommen
  • Restaurant
  • Rollstuhlgängig
  • Fitnessstudio
  • WLAN
  • Klimaanlage
  • Frühstück
  • Konferenzräume
  • 100 % Nichtraucherhotel
  • Zimmerservice

Lila

LILA, Hotelbar und Restaurant, verfügt, über eine das ganze Jahr über offene große Terrasse mit ausfahrbarem Dach sowie über geräumige und gemütliche Zimmer. Ihre Marke ist kosmopolitisch, umweltbewusst und achtet auf hochwertige Produkte.

Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

Bewertung ALL  4.6/5  1.090 Bewertungen

Note Kundenmeinungen 2.0/5

Markus D. Paare - Bestätigte Mitteilungen ALL

Die Übernachtung bei ihnen war enttäuschend. Das Bett war durchgelegen und wackelte, die Klimaanlage war laut und ließ sich nicht richtig regulieren und der reklamierte verstopfte Abfluss wurde nicht repariert. Es gab nur einmal Kaffeekapseln inkl. und davon war eine dekoffeiniert.

Dear Markus, Thank you for taking the time to share your feedback. I was deeply concerned to read about the numerous issues you encountered during your stay. Please accept my sincerest apologies for the disappointing experience you and your partner had at our hotel. A rating of 40/100 is far below the standards we strive to maintain here in Chile. It is unacceptable that you were assigned a room with an unstable bed and a noisy air conditioning system. Furthermore, I am very sorry that our team failed to resolve the reported clogged drain. This lack of follow-through is not representative of our service philosophy. I have immediately notified our Maintenance Manager to conduct a full audit of the room you occupied to ensure these mechanical and structural issues are permanently fixed. I am also concerned about your comments regarding the cleanliness of the floors and the limited selection of coffee capsules. We aim to provide a premium experience, and small details like the variety of amenities and the hygiene of the room are fundamental. Additionally, regarding your note on water waste, we are currently reviewing our plumbing system to improve efficiency and reduce the time it takes for hot water to reach the rooms, as we are committed to improving our sustainability efforts. While I am glad to see that you had a positive interaction with our service staff, I regret that the breakfast selection, particularly the bread and eggs, did not meet your expectations. I have shared this with our Executive Chef to review the quality and preparation of our morning buffet. We take your comments very seriously as they provide us with a clear roadmap for the improvements we need to make. We hope you might give us another chance in the future to provide the high-quality stay you rightfully expected from the Pullman brand. Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Note Kundenmeinungen 5.0/5

Gerhard K. Paare - Bestätigte Mitteilungen ALL

Alles perfekt!

Dear Gerhard, Thank you so much for your perfect 100/100 rating and for sharing such wonderful feedback regarding your stay with us in Chile. We are delighted that you enjoyed our beautiful ambiance and prime location. As a Silver member, it was our absolute pleasure to provide you with a Suite upgrade. Knowing that the cleanliness and comfort of the suite met your highest expectations is exactly what we strive for at Pullman Santiago El Bosque. I will be sure to share your kind words with our entire staff. Your mention that "everyone" you interacted with contributed to your satisfaction is the highest praise we can receive. Our team works with great passion to ensure our guests from Austria feel welcomed and well-cared for from check-in to departure. It is also great to hear that you find the all.com booking process quick and easy. We appreciate your loyalty to the ALL Accor program and are thrilled that you highly recommend it to others. It was an honor to host you, and we look forward to welcoming you back to your "home away from home" in Santiago very soon. Atentamente, Camila Infante G CX Manager Pullman Santiago El Bosque

Note Kundenmeinungen 4.5/5

Bernd R. Freunde - Bestätigte Mitteilungen ALL

Die Zimmer im 14. Stock waren sehr modern, sauber und geräumig. Das Frühstück war sehr lecker und reichhaltig. Die Bar war ebenfalls sehr gut und preislich moderat (Negroni z. B. 7,50 €).

Dear Bernd, Thank you very much for your excellent rating! We are delighted to hear that you and your friends had such a positive experience at Pullman Santiago El Bosque. As a Gold member of our ALL program, your loyalty and feedback are highly valued. It is great to know that you enjoyed your stay on the 14th floor. We take great pride in our modern, spacious, and clean accommodations. We are also thrilled that our breakfast selection and the atmosphere at our bar met your expectations—it is always a pleasure to hear that our guests appreciate both the quality and the fair pricing of our cocktails like the Negroni. We are especially happy to hear your praise for Francisco at the front desk. Providing a warm and professional welcome is our priority, and we will certainly share your compliments with him. While we noted your comments regarding the check-out process and WiFi, we are glad these did not overshadow your overall stay. We also respect your candid perspective regarding sustainability initiatives and appreciate your honesty, as it helps us understand the diverse priorities of our international guests from Germany. We look forward to welcoming you and your friends back to Santiago in the near future! Sincerely, Camila Infante G CX Manager Pullman Santiago El Bosque

Note Kundenmeinungen 4.5/5

Manfred B. Familien - Bestätigte Mitteilungen ALL

Vergessenen Pass mit Uber zum Flughafen geschickt!

Sehr geehrter Herr Manfred B., vielen Dank für Ihre hervorragende Gesamtbewertung von 90/100 Punkten. Wir freuen uns sehr, dass Ihr Aufenthalt „Ausgezeichnet“ war. Besonders stolz sind wir auf Ihr Lob für unseren außergewöhnlichen Service bei der Beschaffung Ihres Reisepasses. Situationen wie diese erfordern Schnelligkeit und Engagement, und wir sind sehr froh, dass unser Team Ihnen in dieser kritischen Situation helfen konnte. Ihre Bewertung von 100/100 Punkten für „Unser Team“ bestätigt dieses Engagement. Ihre Bewertungen von 100/100 Punkten für Check-in, Unterkunft, WLAN, Check-out und Sauberkeit zeigen, dass wir in den wichtigsten Bereichen hervorragende Leistungen erbracht haben. Wir räumen ein, dass unser Frühstück, das mit 80/100 Punkten bewertet wurde, zwar gut, aber nicht perfekt war. Wir werden dies intern überprüfen, um das kulinarische Erlebnis weiter zu verbessern. Vielen Dank, dass Sie sich für das Pullman Santiago El Bosque entschieden haben. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen. Camila Infante G CX Manager Pullman Santiago El Bosque

gut gelegen!

Note Kundenmeinungen 3.5/5

Michael L. Paare - Bestätigte Mitteilungen ALL

staff sehr nett Probleme Frühstück

Dear Michael, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our convenient location and the friendliness of our staff. We sincerely regret the issues you experienced during breakfast, especially with the lack of orange juice, the hair in the cold cuts, and the difficulty in ordering a boiled egg. This does not align with the standards we strive to deliver, and we apologize for the inconvenience caused. Rest assured, your comments have been shared with the relevant teams to ensure improvements in our breakfast service and additional staff training. We also acknowledge your comments regarding cleanliness and the check-out process. Your input is invaluable and will help us identify areas where we can enhance our guests' experience. Thank you for being a valued Gold member of ALL – Accor Live Limitless. We hope to have the opportunity to welcome you back in the future to provide you with an improved and seamless experience. Warm regards, Camila Infante G Manager on Duty Pullman Santiago El Bosque

So bewerten andere Internetnutzer unser Hotel

  • 676 Bewertungen 9.8/10 Lage
  • 645 Bewertungen 8.1/10 Zimmer
  • 839 Bewertungen 8.6/10 Service
  • 18 Bewertungen 6.3/10 Internet
  • 412 Bewertungen 8.6/10 Frühstück
  • 326 Bewertungen 7.9/10 Komfort
  • 220 Bewertungen 7.7/10 Sauberkeit
  • 134 Bewertungen 8.7/10 Stimmung

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