Mantra Melbourne Epping 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 1,268 件のレビュー

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Mantra Melbourne Epping - Image 1
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250 Cooper Street, 3076 EPPING, Australia

説明

ホテルのその他の情報

  • Luxury in the heart of Melbourne's growth corridor and business precincts

  • Enjoy free WiFi, open air parking and EV chargers, buffet breakfast & and 24 hour reception

  • Squeeze in a workout with our elite gymnasium featuring free weights and cardio machines

  • Dine in at award winning brewpub and distillery, Republic Tavern

  • Unwind with rainfall shower heads, plush beds, Foxtel and more

当ホテルの客室

ホテル所在地

Mantra Melbourne Epping

250 Cooper Street
3076 EPPING
Australia

GPS:-37.649762, 145.007857

電話番号
ファックス +61 3 8457 4000

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  1,268 件のレビュー

トリップアドバイザーの評価  4.3/5  111 件のレビュー

2025エクセレンス認証

Terrible Customer care

トリップアドバイザーの評価 1.0/5

Auzkiwi トリップアドバイザー認証口コミ

I had 3 room changes over 2 days. Finally got to my 4th room after demanding that my aircon and tv should work as a basic service in this 4 star hotel not to mention the room temp up to 30 degrees without cooling! The reception team never even came up to check if it was working or not. I had to complain multiple times and force them to act. Even so, I had to go down to reception to collect new keys and return old keys! You’d think by the 3rd room, someone would come and physically check to verify the problem …. But No one did!

Dear Reggie, A very warm wishes from Mantra Melbourne Epping. Thank you once again for taking your time to share the feedback on TripAdvisor as well. Whilst I extremely apologise for the service you experienced in our hotel - I assure you that we will follow up with our team internally in our hotel and take necessary action. Please feel free to contact directly to share the further feedback if you wish to. Warm regards, Nish Polu Operations Manager

Do not stay here-Horrendously noisy hotel

トリップアドバイザーの評価 1.0/5

rickbS8635VU トリップアドバイザー認証口コミ

Do not stay at this terribly noisy hotel. It is the worst hotel for continuous loud road noise ever, and I have stayed in lots of hotels. I asked for a quiet room not overlooking the noisy Cooper Street. My request was ignored and the receptionist flatly refused to give me a quieter room saying they had no quiet rooms. This is a disgraceful place and you will be bombarded with loud traffic noise all night and day. Trucks, utes, motorbikes roaring past, and I was on the top fifth floor. BE WARNED, DO NOT EVER USE THIS HOTEL

Dear RickbS8635VU, A very warm wishes from Mantra Melbourne Epping. Firstly, please accept my sincere apologies for your experience. We take all our guests feedback's seriously and assure you that, we will thoroughly investigate this matter internally with our team members. We strive to provide excellent service to all our guests and ensure, that their stay is comfortable and memorable. My apologies once again for your experience. Whilst I conduct the followup, I request you to kindly reach out to me directly as I am unable to locate your reservation in our system. I will look forward to hear from you and thank you once again for sharing your feedback. Warmest regards, Nish Polu Hotel operations Manager

A 4 star hotel that does not even provide a bottle of water in the room any more!

トリップアドバイザーの評価 2.0/5

Andreas B ビジネス - トリップアドバイザー認証口コミ

No water provided in the room and the reception sends you to the restaurant to buy a bottle of water! Cost savings instead of looking after ( platinum ) Accor customers. Not good enough ! Rooms toward the street very loud ! Will probably go back to Novotel in Preston

Dear Andreas, A very warm wishes from Mantra Melbourne Epping. Firstly, please accept my apologies for the experience which will be followed up with our team internally in our hotel. While I appreciate your loyalty - I assure the customer service is our number priority, and we thrive for. In regards to the water, we do have the complimentary filter in the ground level of the hotel with hot / cold water - as part of the Environemtal sustainability Governance, we are completely eliminating single use plastics and water bottle is one of them. However, I have taken note of your feedback to source the alternative and thank you once again for sharing. My apologies once again and we look forward to welcoming you back. Warm regards, Nish Polu Operations Manager

Great Hotel

トリップアドバイザーの評価 5.0/5

MelHF ファミリー - トリップアドバイザー認証口コミ

My son and I have stayed here a few times as it’s very local to what we need when we’re in Melbourne. The rooms & bathrooms are always very clean, the beds are really comfortable and I suffer from chronic pain so normally hotel beds I find are not the best. The a/c in the rooms work really well and I love that parking is for free. The wifi is very good and I love that there is ChromeCast on the TV’s so you can stream whatever you want to stream and it it’s super easy to setup. I have nothing negative to say about this hotel and plan on staying there again next week in fact!

Dear MelHF, A very warm wishes from Mantra Melbourne Epping. Thank you once again for sharing your comments - we are delighted to know that you enjoyed all aspects of your stay. We look forward to welcoming you back. Warm regards, Nish Polu Hotel Operations Manager

Clean and good location

トリップアドバイザーの評価 4.0/5

JWFrequent_Traveller トリップアドバイザー認証口コミ

Clean room and good location to hospitals. Walkable. Pleasant stay. Onsite brewery/restaurant was very convenient. Staff was friendly and helpful and no issues with check-in and checkout. Will definitely stay again if needed to be in this area

Dear JWFrequent_Traveller, Thank you for your time taken to share the feedback. We are glad that you enjoyed your stay and particularly our location. We look forward to welcoming you back for another premium stay. Warmest regards, Nish Polu Hotel Operations Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 386 件のレビュー 9.2/10 ロケーション
  • 807 件のレビュー 8.2/10 客室
  • 741 件のレビュー 8.6/10 サービス
  • 23 件のレビュー 7.8/10 インターネット
  • 424 件のレビュー 9.2/10 清潔さ
  • 306 件のレビュー 7.7/10 料理
  • 261 件のレビュー 8.7/10 朝食
  • 187 件のレビュー 8.5/10 設備

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周辺の他の施設

Eppingのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。