ibis Будапешт Замковая Гора 3 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 694

Гарантия
лучшей цены
ibis Будапешт Замковая Гора - Image 1
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41 43 Krisztina krt, NTAK:SZ19000980, szálloda, ., 1013 Будапешт, Венгрия

Описание

Особенности отеля

  • Недавно отремонтированный отель с полным обслуживанием в идеальном месте

  • Удобно припаркуйте свой велосипед, мотоцикл, автомобиль или автобус на открытой парковке или в

  • Совершенно новый дизайн, вдохновлённый яркими и оживлёнными улицами Будапешта.

  • После насыщенного дня, проведённого в исследовании города, приглашаем вас попробовать наш ассо

  • Предпочитаете расслабиться и выпить? Оцените атмосферу нашего руин-бара - настоящее путешестви

Наши номера

Расположение отеля

ibis Будапешт Замковая Гора

41 43 Krisztina krt, NTAK:SZ19000980, szálloda, .
1013 Будапешт
Венгрия

GPS:47.498822, 19.027326

Телефон
Факс +36 1 488 8178

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Можно с животными
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
Рядом с отелем
  • Парковка

THE STATION

Our THE STATION Restaurant invites you to sample the very best in F&B. Choose from a range of traditional and international dishes or light meals. We offer fresh and high quality food and beverage with excellent service by a friendly team.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.4/5  Отзывов: 694

Рейтинг TripAdvisor  3.9/5  Отзывов: 184

Mixed views of our stay.

Примечание: Tripadvisor 3.0/5

zebedees Реальные отзывы TripAdvisor

We stayed here as a group of 4 people last week as we wanted to come to Budapest for the Chrismas markets and this was a convieniently located hotel. We arrived on the Thursday afternoon and the check-in was smooth and the rooms were quite comfortable, although the decor wasn't that wonerful. All of the reception staff were friendly and helpful but the problem came when we went for breakfast on the Friday morning. A woman at the door of the breakfast room took our room number and although she initially let us go through, she came up to our table to say that our breakfast was not included and so we would have to pay. I went on my own with her back to her podium and said that I would pay in cash, HUFs. It was the start of our holiday and we had only used the HUFs once so we knew how much we had remaining with detailed receipts of the amount that we had from our currency exchange provider. I was trying to get the right amount in cash for the total that she said and I was starting to give her the amount but she said that it wasn't enough and before I had chance to do it myself, she quickly took some notes out of my hand and insited that it was correct and without giving me the opportunity to check it for myself, then the notes quickly disappeared before I had chance to ask and verify any further, leaving me feeling very uncomfortable and at that point thinking that it was the wrong amount. Back at the table, I, with the help of the rest of our party, counted the remaining notes and discovered that the total did not add up to what we were expecting and we were missing some money. We thought it best to reserve and pay for the other days breakfasts at reception in light of the uncomfortable experience. Also, the price of buffet breakfast in the first place is very high for the standard that it was, and at busy times the room can get very congested with everyone scrambling to get to the buffet.

Dear Zebedees, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found the check-in process smooth and enjoyed the comfort of your room, as well as the friendliness of our staff. However, it is concerning to learn about your experience during breakfast. We strive to provide clarity regarding our breakfast policies, and I regret that this was not the case during your visit. Your comments will be reviewed to ensure that our team is better equipped to handle such situations in the future. Additionally, I understand your concerns regarding the pricing and congestion during busy meal times. Your insights are valuable, and we will take them into account as we continually seek to improve our service and offerings. We appreciate your understanding and hope to welcome you back for an improved experience in the future. Sincerely, Henriette Viglasi-Vincze Deputy General Manager

No Mercure (Accor) customer service

Примечание: Tripadvisor 2.0/5

fred146 Реальные отзывы TripAdvisor

I have stayed here a few times before and had no real issues, but I think this hotel (well, 2 hotels as the Ibis is really part of the same) must have had a new management team or something else... I was allocated room 733 on check-in and here is where the problems started. I was told AT CHECK-IN (not before, terrible communication!) that I could not have my usual pre-authorisation (I prefer to pay for everything in one go at the end rather than have many individual credit card transaction, notwithstanding the points missed out on). This was not to be a problem though - as ALL services in the hotel were closing early anyway because (apparently) a new computer system was being installed! The bar for example closed at 22:00 rather than midnight, even convincing bar staff I had a free drink was hard going (and that was at 21:55). We had not been told at all!! This was not to be the end of my disappointment though - at ca. 02:15 very loud door slamming / shouting was heard outside in the corridor. It appears that the room directly opposite mine had a constant stream of visitors who were very drunk and stopping everybody else around from getting sleep! This went on until 04:00 when even they decided it was time to sleep... Next time I stay in Budapest I will almst certanily never stay here again - any visit to a hotel is only ever as good as your last!

Dear Fred, Thank you for sharing your feedback regarding your recent stay at Mercure Budapest Castle Hill. I sincerely apologize for the inconveniences you experienced during your visit, particularly with the communication regarding your payment preferences and the early closure of our facilities due to the installation of a new computer system. We strive to keep our guests informed about any changes, and I regret that we fell short in this instance. Furthermore, I am truly sorry for the disturbances you faced from noise in the corridor during the night. Rest assured, we take guest comfort seriously and will consider your comments carefully to enhance our services in the future. Your experience is important to us, and I understand how vital a peaceful environment is for a pleasant stay. Thank you once again for your valuable insights. I hope you might reconsider staying with us in the future. Best regards, Henriette Viglasi-Vincze Deputy General Manager

Примечание: отзывы клиентов 4.5/5

Denis K. Семьи - Проверенные отзывы - ALL

Мы поехали большой семьёй. Всего занимали 3 номера, у всех были свои требования: раздельные кровати, ранний заезд, перенос завтрака... Хотели бы поблагодарить ресепшн, а именно Николлет, которая помогла нам решить все вопросы! Насладились отдыхом

Уважаемый Денис Калашников, Благодарим Вас за положительный отзыв. Мы рады, что смогли удовлетворить все ваши требования и что Вы провели отличный отдых с семьей. Ваши слова о Николлет будут обязательно переданы ей, так как мы ценим наших сотрудников и их усердие в обслуживании гостей. С уважением, Генриетта Вигласи-Винце Заместитель Генерального Директора

1 night stay

Примечание: Tripadvisor 5.0/5

bowers1988 Реальные отзывы TripAdvisor

Stayed here for 1 night in August. Very nice modern hotel in a decent location. Very nice walk into the centre of Budapest. Staff very friendly and polite.

Dear bowers1988, Thank you for your positive feedback regarding your recent stay at Mercure Budapest Castle Hill. We are delighted to hear that you enjoyed our modern facilities and found our staff to be friendly and polite. We hope to welcome you back soon. Henriette Viglasi-Vincze Deputy General Manager

Really good stay!

Примечание: Tripadvisor 5.0/5

Y7068YNnickh Реальные отзывы TripAdvisor

A very nice stay in a very nice hotel! Room was spacious and clean. Bed comfortable and the shower was also very nice and powerful. Breakfast was okay nothing amazing but good enough. All in all a great stay and would highly recommend.

Dear Nick H, Thank you for your positive feedback. We are delighted to hear that you enjoyed your spacious and clean room, as well as the comfort of our beds. Your comments regarding breakfast will be noted for future improvements. We appreciate your recommendation and hope to welcome you back soon. Henriette Viglasi-Vincze Deputy General Manager

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 579 Отзывов 9.4/10 Расположение
  • 646 Отзывов 6/10 Номер
  • 403 Отзывов 8.1/10 Сервис
  • 6 Отзывов 8.8/10 Интернет
  • 303 Отзывов 8.1/10 Завтрак
  • 271 Отзывов 6.5/10 Чистота
  • 119 Отзывов 5.5/10 Удобства

В сотрудничестве с Trustyou

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