Dear Julia, First of all, I would like to thank you for choosing our hotel for your stay in Budapest. Thank you for your positive opinion you have shared about our hotel. It is lovely to hear that our guests could take advantage of our optimal location in the center of Budapest. On the other hand, I am really sorry that the construction works in our neighborhood disturbed you. The works are happening beyond our control, nevertheless we are keeping contact with the responsible people and representing the interest of our guests and the hotel. It was also bad to read, that you felt the room size was small. We know that Budapest city hotels are smaller than that you can find elsewhere: it is a common issue, especially in the town center. At last but not least, I am honestly sorry for the inconvenience you experienced regarding the internet connection and our breakfast selection. Thank you for your review and highlighting your concerns so that we can improve our service. Thank you once again for your kind feedback and I hope we will have the chance to accommodate you in our hotel in the future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Dear Svetlana, First and foremost I would like to thank you for choosing our hotel and for taking your time to fill in our questionnaire. Your feedback is highly appreciated. I was more than happy to learn from your answers and high scores that you were satisfied with our hotel and services. It is lovely to see, that you especially liked our central location that all interesting points of the capital are within walking distance. Your satisfaction serves as the best source of motivation for all of us to provide service excellence further on. Thank you once again for your kind review and I do hope your next stay will be as pleasant as the previous one. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Dear О., Thank you for taking the time to tell me about your experience at the Mercure Budapest City Center Hotel. I am very proud to read that the service provided by our team met your expectations and that you especially liked our central location that all interesting points of the capital are within walking distance. On the other hand I am really sorry for the inconvenience you experienced regarding the bed; please allow me to express my sincerest apologies. Please be assured that the mentioned points will be closely monitored and we will do our best to avoid similar cases. It was also bad to read, that our breakfast selection was not varied enough for you. I would like to kindly request you, please next time do not hesitate to share your personal concerns in the hotel, in order to find the proper solution for you. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you once again for sharing your review and I hope we will have the chance to accommodate you in our hotel in the future. Sincerely, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Dear Marina, First of all, I would like to thank you for choosing our hotel for your stay in Budapest and for taking your time to fill in our questionnaire. Your feedback is highly appreciated. I am delighted to read that you enjoyed your stay with us. Thank you for your positive opinion you have shared about location and cleanliness. It's a special pleasure for me that you were satisfied with the equiments of your room. Your satisfaction serves as the best source of motivation for all of us to provide service excellence further on. On the other hand please, accept my sincerest apologies for the happenings you experienced because of the behavior of my colleague. Please be assured that the mentioned point will be closely monitored and we will do our best to avoid similar cases. At last but not least, I am really sorry for the inconvenience regarding your lost and found item, I would like to kindly inform you, that the responsible person will get in touch with you soon. Thank you once again for your kind feedback and I hope to have the pleasure to host you again in the future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Dear Р., First of all, I would like to thank you for choosing our hotel for your stay in Budapest and for taking the time to share your experience with me. Thank you for your kind words you have shared about our locations and breakfast. It's a special pleasure for me that you were satisfied with the hotel cleanliness and the service provided by our team also met your expectations. I will not hesitate to share your kind words with the Team of our hotel, as such wonderful feedback ensures all of us that we are on the right path. Should you be member of the Google or Tripadvisor community, please help other travelers to make the right choice by sharing your experience on their platform as well, it would mean a lot for us! Р., let me thank you once again for your stay and feedback, and I truly hope to have the opportunity to host you again in the Mercure Budapest City Center upon your next visit in Budapest. I wish you all the best! Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Dear С., First of all, I would like to thank you for choosing our hotel for your stay in Budapest. Thank you for your positive opinion you have shared about our hotel. Your feedback is highly appreciated. It is lovely to hear that you especially liked our central location that all interesting points of the capital are within walking distance. On the other hand I am sorry that you experienced some inconvenience during the check in and you had to wait for the room. Please let me express my sincerest apologies and I would like to assure you that we certainly do our best to avoid similar cases. Furthermore I regret that you felt that your room was small. We know that Budapest city hotels are smaller than that you can find elsewhere: it is a common issue, especially in the town center. At last but not least I would like to thank you for your review regarding our breakfast and highlighting the problem so that we can improve our service and breakfast selection. Thank you once again for your kind feedback and and I hope to have the pleasure to host you again in the future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Dear М., Thank you for taking the time to tell me about your stay at the Mercure Budapest City Center Hotel. It's a real pleasure for me that you were satisfied with our location. On the other hand I am really sorry for the inconvenience you experienced regarding the room cleaning: please accept my sincerest apologies for the happenings. Please be assured that we will investigate this case and we will avoid similar cases in the future. It was also bad to read that you felt the room size was small. We know that Budapest city hotels are smaller than that you can find elsewhere: it is a common issue, especially in the town center. At last but not least I am sorry that our breakfast selection was not varied enough for you, I would like to kindly ask you, please next time do not hesitate to share your personal concerns in the hotel, in order to find the proper solution for you. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Dear М., First and foremost I would like to thank you for choosing our hotel and for taking your time to fill in our questionnaire. Your feedback is highly appreciated. Thank you for your positive opinion you have shared about our hotel and location. Your satisfaction serves as the best source of motivation for all of us to provide service excellence further on. On the other hand I am really sorry for the inconvenience you experienced regarding the lifts: please accept my sincerest apologies for the happenings. I would like to kindly inform you that upgrade of our elevators are already in progress in order to ensure smooth operation. Thank you one again for your kind review and I really look forward to welcoming you back to us in the future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Dear Ю., Thank you for taking the time to tell me about your experience at the Mercure Budapest City Center Hotel. Thank you for your positive opinion you have shared about our location, breakfast selection and restaurant as well. Your satisfaction is a great source of motivation for our team. On the other hand I am really sorry for the inconvenience you experienced regarding the room cleaning and the behavior of my colleagues: please accept my sincerest apologies for the happenings. Please be assured that the mentioned points will be closely monitored and we will do our best to avoid similar cases. Thank you for your review and highlighting the problem so that we can improve our service. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Dear Л., First of all, I would like to thank you for choosing our hotel for your stay in Budapest and for taking the time to share your experience with me. I was absolutely happy to read that we have been met your expectations. I will not hesitate to share your kind words with the Team of our hotel, as such wonderful feedback ensures all of us that we are on the right path. It's a special pleasure for me that you recommend us. I really do hope to welcome you back soon. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Dear Г., First and foremost I would like to thank you for choosing our hotel and for taking your time to fill in our questionnaire. Your feedback is highly appreciated. I was more than happy to learn from your answers and high scores that you were generally satisfied with our hotel and services. Thank you for your positive opinion you have shared about our location and the hotel cleanliness. It is even more pleasure to hear that you were satisfied with the service provided by our team. Your satisfaction serves as the best source of motivation for all of us to provide service excellence further on. On the other hand I am really sorry for the inconvenience you experienced regarding the quality of our breakfast selection. Please be assured that the mentioned points will be closely monitored and we will do our best to avoid similar cases. Please next time do not hesitate to share your concerns in the hotel, in order to find the proper solution for you. Thank you once again for your kind feedback and I really look forward to welcoming you back to us in the future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Dear Е., First and foremost I would like to thank you for choosing our hotel and for taking your time to fill in our questionnaire. Your feedback is highly appreciated. I am very proud to read that the service provided by our team met your expectations and that you especially liked our central location and the hotel cleanliness as well. Your satisfaction serves as the best source of motivation for all of us to provide service excellence further on. On the other hand I am really sorry you did not have the chance to enjoy your welcome drink. Please next time do not hesitate to share your concerns in the hotel, in order to find the proper solution for you. Thank you for your kind review once again. I really look forward to welcoming you back to us in the future. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Dear avromv, First of all, I would like to thank you for choosing our hotel for your stay in Budapest and for taking the time to share your experience with me. It is lovely to hear that generally you were satisfied with our hotel services. On the other hand I am really sorry that the construction works in our neighborhood disturbed you. The works are happening beyond our control, nevertheless we are keeping contact with the responsible people and representing the interest of our guests and the hotel. Thank you once again for your constructive feedback, and I really hope we have the chance to welcoming you back to us in the future. Kind regards, Nándor Iváncsics General Manager

Dear М., Thank you for your positive feedback about your stay with us. I am very proud to read that the service provided by our team met your expectations and that you especially liked our central location, the breakfast selection and the cleanliness as well. Your satisfaction serves as the best source of motivation for all of us to provide service excellence further on. On the other hand I am sorry about the bed linen issue. Please next time do not hesitate to share your concerns in the hotel, in order to find the proper solution for you. I would like to thank you once again for your review. I do hope your next stay will be as pleasant as the previous one. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Dear LeonidVic, First of all, I would like to thank you for choosing our hotel again for recommending us to your friends. Furthermore I would like to thank you for sharing your experience with us. It is highly appreciated. Indeed there is a construction work in the neighborhood that causes noise during the day. I am extremely sorry for the inconvenience you had to bear with because of the situation has caused to you. The construction works are happening beyond our control, nevertheless we are keeping contact with the responsible people and representing the interest of our guests and the hotel. Our aim is to exceed our guests’ expectations, therefore it was nice to hear that you were very satisfied with the helpful attitude of our team. They are always doing their best to fulfill guest request even under challenging times. I would like to thank you again for your constructive feedback and sincerely hope that you will return to us in the future. Kind regards, Nándor Iváncsics General Manager