Mantis Akagera Game Lodge 4 stars

Customer review rating (ALL Rating) 4.6/5 267 reviews

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Mantis Akagera Game Lodge - Image 4
Akagera National Park, Kayonza District, 0 AKAGERA NATIONAL PARK, Rwanda

Description

Hotel extras

  • Only Hotel in the Akagera National Park

  • Only restaurant in the Akagera National Park

  • Only Conference Facilities in the Akagera National Park

  • Only Swimming Pool in Akagera National Park

  • Air-conditioned Rooms

Our accommodation(s)

Hotel location

Mantis Akagera Game Lodge

Akagera National Park, Kayonza District
0 AKAGERA NATIONAL PARK
Rwanda

GPS:-1.873946, 30.714955

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Inzovu Restaurant

Open to both in-house guests and day visitors, and serves breakfast, lunch and dinner. With the use of fresh, seasonal, and local produce, some of which comes from our own gardens, our chef adds a local twist to your favourite dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  267 reviews

TripAdvisor Rating  4.0/5  352 reviews

Much improved on what went before.

TripAdvisor rating 4.0/5

mfuwe TripAdvisor review

This was my second visit to Akagera National Park and on the previous one, some 10 years or so ago, I stayed here as the NP opened up. It was 'nationalised, then and the service was as expected rather disorganised and haphazard with staff unaware of their duties and management inefficient. Reminiscent of the old Soviet style. So I was looking forward to see what had changed. Brighter booking system via a chain booker helped and after a false start the booking was as I required. 3 rooms on the balcony floor, first in English, 2nd in 'American'. Strangely and disappointingly there was not the usual concessionary price for East African Citizens which I queried to no avail. Possibly associated with South~African ownership? OH well. we had booked and documentation went well. We arrived to find the building a bit brighter and polished and the reception was excellent and a foretaste of what was to be the norm during our three night stay. Our rooms were together on the same corridor but not adjacent so no grumbles there. They were roomy and comfortable with a nice bed, a balcony with reasonable view to the lake in the valley below, and all modern conveniences. Swimming pool in the spacious grounds and adequate car parking in marked out areas. (This was odd as the 'details on booking said no private parking which had concerned us). Plenty of bars both inside the main building and elsewhere such as the swimming pool. Attentive service at all outlets. Meals such as dinner and breakfast were buffet style although the wait staff would bring dishes such as freshly cooked eggs and pancakes at breakfast to our table. Wine and beer at dinner too. The restaurant was noisy with some ill behaved guests to the discomfort of other diners and the staff offered us special service in another room on the final evening which was nice but why the heck did they just not tell the culprits to behave properly or throw them out which is no less than they deserved? Overall we enjoyed our three night stay and seeing the improvements.

Dear Mfuwe, Thank you very much for your feedback regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back in the near future. Kind Regards, Elma Labuschagne General Manager

Good stay

Customer review rating 4.5/5

M. R. Business - Confirmed reviews ALL

Beautiful hotel, amazing people, great service

Great Stay.

Customer review rating 4.0/5

Simz Business - Confirmed reviews ALL

Great staff.

Excellent ambience with top service delivery

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

We have been at the Hotel at least once a year. Every time we notice further improvements which we truly appreciate. The dining area is no longer a refectory. It is warm and welcoming, the quality of the buffets is remarkably better, the service personnel well trained and with a positive professional serving attitude. To be improved: - After a game drive, people long for a deep dive into the pool. why can't the pool close at 7 PM rather than 6 PM when the park closes at 6 PM. That is a big point of disappointment that should be easy to solve. As a Board member at RDB I look at these details meticulously. And yes, we have really come a long way, and improved a lot. Let's now optimize to excellence. Thanks

Dear Alice, Thank you very much for your feedback regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back in the near future. Kind Regards, Elma Labuschagne General Manager

perfect stay.

Customer review rating 5.0/5

Mama J. Business - Confirmed reviews ALL

Dear Mantis Akagera team, We arrive on the afternoon of 5th April for inspection an overnight stay and would like to say that this is like a home away from home. Well done. From accommodation to food to ambiance and polite staff.

Dear Lilian, Thank you very much for your feedback regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back in the near future. Kind Regards, Elma Labuschagne General Manager

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Other web-users rate our hotel

  • 88 reviews 9.5/10 Location
  • 171 reviews 9.5/10 Room
  • 179 reviews 8.4/10 Service
  • 7 reviews 6.7/10 WiFi
  • 163 reviews 7/10 Food
  • 47 reviews 9.2/10 Comfort
  • 46 reviews 1.4/10 Value
  • 43 reviews 9.5/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.