Mantis Akagera Game Lodge 4 stars

Customer review rating (ALL Rating) 4.7/5 344 reviews

Mantis Akagera Game Lodge - Image 1
Mantis Akagera Game Lodge - Image 2
Mantis Akagera Game Lodge - Image 3
Mantis Akagera Game Lodge - Image 4
Akagera National Park, Kayonza District, 0 AKAGERA NATIONAL PARK, Rwanda

Description

Hotel extras

  • Only Hotel in the Akagera National Park

  • Only restaurant in the Akagera National Park

  • Only Conference Facilities in the Akagera National Park

  • Only Swimming Pool in Akagera National Park

  • Air-conditioned Rooms

Our accommodation(s)

Hotel location

Mantis Akagera Game Lodge

Akagera National Park, Kayonza District
0 AKAGERA NATIONAL PARK
Rwanda

GPS:-1.873946, 30.714955

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Inzovu Restaurant

Open to both in-house guests and day visitors, and serves breakfast, lunch and dinner. With the use of fresh, seasonal, and local produce, some of which comes from our own gardens, our chef adds a local twist to your favourite dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  344 reviews

TripAdvisor Rating  4.0/5  375 reviews

Just a small break away

TripAdvisor rating 5.0/5

Paul R TripAdvisor review

Try the cocktail master Jean de Dieu (Muyco) new invention at the pool bar. The stay was great the food was great and the service was wonderful. The baboons kept us entertained scaring my daughters

Customer review rating 4.5/5

Mana M. M. Families - Confirmed reviews ALL

great staff

Dear M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mantis Akagera Game Lodge

⭐Not good Experience – Potential to Improve

TripAdvisor rating 2.0/5

Fernanda S TripAdvisor review

While the location of this hotel in Akagera National Park is beautiful, our stay did not fully meet expectations. We experienced a delayed check-in, long waiting times for meals, and several room issues, including lack of air conditioning, no hot water, and cleanliness concerns. There also seemed to be some internal communication challenges among the staff. The full board arrangement was not clearly handled, and unfortunately, we missed dinner due to the room issues. Although we appreciated the apology, the compensation did not fully reflect the inconvenience. This property has great potential, and with better coordination, maintenance, and service consistency, it could offer a much stronger guest experience.

Very Disappointing Experience – Ruined First Impression of a Once-in-a-Lifetime Trip

TripAdvisor rating 1.0/5

Alicia G TripAdvisor review

ÑI had very high expectations for this hotel in Akagera National Park, especially given the location and the images shown on the website. Unfortunately, the reality was extremely disappointing and affected what was meant to be a once-in-a-lifetime trip. Check-in was unacceptable. Our official check-in time was 1:00 pm, yet we did not receive our room until 3:00 pm, with no proper explanation or proactive communication. While waiting for the room, we ordered lunch 30 minutes in advance, yet it took 1.5 hours for the food to arrive at our table. This level of delay is not acceptable, especially in a remote lodge where timing and logistics should be well managed. Once we finally got to the room, the problems continued: • The air conditioning was not working on our side of the building. • There was no hot water in our room, forcing us to shower in the neighboring room and then return to ours. • The room was not properly vacuumed, which is basic housekeeping. • Internal communication between staff was very poor, with different employees giving conflicting information. Despite having paid for full board, we were told we would be charged for the lunch we had while waiting for our room — an unpleasant and unnecessary discussion after everything that had already gone wrong. Because of the lack of hot water, we were unable to shower properly and had to skip dinner altogether, which was extremely frustrating. To make matters worse, at around 11:00 pm, staff came to our room to apologize — waking us up instead of respecting our rest. They also sent a fruit tray at 11:00 pm as compensation, which was far too late and not appropriate considering we had missed dinner and needed real food, not fruit. The photos on the website look beautiful, but the actual experience does not match what is advertised. This trip was meant to be something very special, and unfortunately, this hotel ruined our first impression of Akagera National Park. The location may be incredible, but service, organization, and guest care need serious improvement before this property can justify its reputation or price. I would not recommend this hotel until major operational and service issues are addressed.

Customer review rating 3.5/5

Jamie B. Families - Confirmed reviews ALL

This is the second time we have stayed at Mantis Akagera having done so for a few days over New Year last year. Our second stay was not quite up to the standards of the year before. It felt like the property was at a very low occupancy rate and therefore the selections at breakfast and dinner had been reduced accordingly. Staff were great again and really went out of their way to look after us. Unfortunately, we were charged twice for our accommodation, which seems to be a recurring issue for Mantis.

Dear Jamie, Thank you very much for taking the time to share your feedback and for choosing to stay with us again. We truly appreciate your loyalty and are delighted to hear that our team once again made you feel well looked after — your kind words about our staff mean a great deal to us. Regarding the dining experience, during periods of lower occupancy we offer an à la carte or set menu service rather than a buffet. This approach allows us to maintain quality, freshness, and flexibility while still providing a varied menu selection. Our team is always happy to accommodate individual preferences or dietary requirements, and we appreciate your comments as we continue to refine the guest experience. We are also sincerely sorry for the inconvenience caused by the duplicate accommodation charge. We understand how frustrating this must have been and appreciate you bringing it to our attention. Please be assured that this matter has been addressed internally, and we continue to work closely with our teams to ensure clearer payment verification processes and smoother communication, with the aim of preventing similar situations in the future. Kind regards, Mantis Akagera Game Lodge Team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 107 reviews 9.8/10 Location
  • 197 reviews 9.1/10 Room
  • 262 reviews 9.2/10 Service
  • 186 reviews 8/10 Food
  • 88 reviews 9.4/10 Amenities
  • 59 reviews 3.9/10 Value
  • 51 reviews 8.5/10 Cleanliness
  • 46 reviews 8.5/10 Breakfast

Powered by Trustyou

Our other establishments nearby

Mövenpick Kigali 5 stars

At 69.755 km

See the hotel

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.