The Lost Camel Hotel - A member of Mercure Hotels 3,5 gwiazdki

Thank you, Maggagles, we are delighted to hear you had a great stay and appreciated the early check-in call, central location, and warm hospitality from our team. It’s also lovely to know the team made a positive impression. Thank you for highlighting the stairs and accessibility. We appreciate you recommending us.

Dear Isla, Thank you for taking the time to share your experience. We're glad to hear you found the room clean, the bed comfortable, and that our reception team was helpful in resolving the check-in issues. We appreciate your comments regarding the room lighting. The design is intentionally set with windows in the bathroom only. It’s great to know you enjoyed the pool area and convenient location near the Town Square’s dining and shopping options. Thank you for choosing to visit Ayers Rock Resort.

Dear 570siobhang, Thank you for your feedback. We’re sorry to hear the room did not meet your expectations. The Lost Camel is designed as a boutique accommodation option. We’d also like to mention that we offer a variety of free guest activities across the resort, and the overall experience is designed to encourage early starts and daytime exploration, allowing guests to relax and unwind in the evenings. We hope you enjoyed the unique environment of the region.

Dear Ibe B, Thank you for sharing your feedback. We're truly sorry to hear about the inconvenience you experienced with room servicing and the difficulty reaching our team after hours. This certainly doesn’t reflect the standard of care we aim to provide. Please know that while reception at The Lost Camel closes, our guests are always welcome to contact the 24/7 reception team at Sails in the Desert for assistance. We regret that if this wasn’t clearly communicated during your or prior stay. hank you again for visiting, and we wish you safe and happy travels ahead. Kind regards

Dear C8784DFlarissam, Thank you for reaching out to share your experience during your recent visit to Ayers Rock Resort. We genuinely appreciate your thoughtful reflection and concern. We apologise for the distressing situation you encountered and we understand how upsetting it must have been to witness. We would like to assure you that 1080 poison is not used within Voyages’ Ayers Rock Resort grounds. Our Land and Environment Manager has confirmed that we do not use 1080 bait in our pest management practices. When pest management is necessary, we follow strict environmental and ethical guidelines to ensure methods are both humane and effective. This includes using pindone-treated bait, physical control methods, and fencing – all carefully considered with minimal impact on non-target species. The health and balance of our local ecosystem, including the wellbeing of native flora and fauna, is a responsibility we take very seriously. Rabbits are classified as a pest species in this region due to their detrimental impact on native vegetation and ecosystems, as well as their indirect role in attracting wild dogs, which pose safety risks for both guests and staff. That said, we are not currently conducting any baiting activities, which makes the incident you described especially concerning. We will be investigating this further in collaboration with relevant local authorities. Your questions are valid and important. While our resort is situated in a remote and unique landscape where interactions with wildlife can occur, we strive to manage these encounters responsibly and with compassion. We will also reflect on how we can better inform guests and improve our responsiveness to unexpected wildlife events. Thank you again for taking the time to write to us. Your care for animals and the environment aligns closely with our own values, and we are committed to continuous learning and improvement. If you have any further questions or wish to speak with our team directly, please let us know.