Peppers Silo Hotel

Excellent check in. Easy parking and a large room. Well located close to river bend park. Great shower with excellent water pressure and quality toiletries. Also an excellent tea/coffee selection offered in the room.

My wife and I stayed at this hotel in Launceston for two nights in December on the fourth leg of our Tasmania road trip. We arrived just after midday and we were delighted that our room was available to use. We received a warm welcome from the reception staff - check in was slick and in no time we were in our sixth floor room which had an oblique view of the river. We had a large room. There was a king sized bed provided with the standard duvet and pillows. It was a comfortable bed with a supportive mattress. There were dark out curtains which did a great job in excluding the light from the large window. Fortunately there was a safe, although I somehow managed to make a mess of the programming so I had to summon help to resolve the issue. This was done in a timely fashion with good grace and humour. It was helpful to have a kettle with a range of hot drinks available. There was a Nespresso capsule machine. We found the room to be easy to keep at a comfortable temperature by using the air conditioning. There was also a day bed which would accommodate a third person sharing the room. It would have been good to have had an arm chair to sit and read - there was plenty of room available. The bathroom was spacious, comprising a shower cubicle, sink and toilet. We couldn’t get the wash basin to retain water so we had to make our own arrangements when it came to having a shave. The shower was sufficiently powerful, having both a standard and a rainfall head. There was plenty of storage available with wardrobe and two drawers in the bedroom. When we came back from a day out we found all the lights on and the television. In these times of climate consciousness, this doesn’t seem like a good use of energy. A special word must go to the staff members who helped with our luggage. On both occasions this was done with great efficiency, and the two people concerned were extremely personable. We didn’t eat at the hotel, preferring to book tables for dinner in nearby restaurants across the footbridge. We were glad to have stayed in this modern and stylish hotel. Its location made it ideal to explore the Tamar valley. It was easy to park right in front of the hotel on the two times we left our car. There was also additional parking available across the road, and under cover parking beneath the hotel for a small daily charge.

The stay was okay, mediocre at best. I mistakenly left a business first in the room behind and called back the day after check out. Staff acknowledged the possession of the shirt, and promised to send it back to us. Four weeks later, we had various staff telling us different stories and stories, with no solution in sight. Now it appears the shirt has been lost in the process, and there is no manager to take any responsibility for it. extremely poor experience. Stay away if you can help it.

We thought we had paid for a river view. Lovely view of the air conditioning plant and noisy function below. Otherwise the room was large and very comfortble with all the amenities one would expect. Our other complaint was the room service menu. Unfortunately we were unable to eat in the restaurant and room service choice was a burger or a halloumi salad. With its reputation for food we thought Peppers could do a bit better than this. Staff were very welcoming and pleasant.

I have made several stays in Launceston and the Tama over many years and this was the best by far. The quality of the hotel was excellent, the parking easy and adequate and the central location made my frequent side trips most convenient. There was confusion on my booking from my travel agents and, despite being fully booked, the hotel was able to accommodate me for extra nights - the reception staff were wonderful.