西罗科曼特拉酒店 3 星

客户意见评级 (ALL 评级) 4.4/5 724 评论

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西罗科曼特拉酒店 - Image 1
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59 75 Mooloolaba Esplanade, 4557 莫洛拉巴, 澳大利亚

描述

酒店其他优惠

  • 位于海滨大道

  • 距离配备巡逻人员的海滩 100 米（109 码）

  • 公寓的阳台面向大海

  • 沿海滩步行 10 分钟即可抵达野餐区和海鲜市场

  • 步行 5 分钟即可抵达海洋生物水族馆

我们的客房

酒店位置

西罗科曼特拉酒店

59 75 Mooloolaba Esplanade
4557 莫洛拉巴
澳大利亚

GPS:-26.679455, 153.11939

电话
传真 +61 7 5444 1499

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 健身中心
  • 无限网络
  • 空调
  • 100% 无烟酒店

游泳馆

Dive into the seasonally heated outdoor pool and enjoy the ocean views as you soak away the day's activities.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  724 评论

TripAdvisor 评级  4.0/5  993 评论

Good location. Not clean and outdated

Tripadvisor 评级 2.0/5

David J 经 TripAdvisor 认证的评论

Old and outdated. Dirty and uncleared in more areas of the unit. Missing cap for bathroom drain. Cockroaches were found in the kitchen. All that said, it was in a great location across from the beach. Just not as expected in the unit itself. We wouldn’t recommend

Great roof top deck but access to it is just not practical

Tripadvisor 评级 3.0/5

Kylie T 家庭住宿 - 经 TripAdvisor 认证的评论

We booked a 2 br penthouse over Xmas to enjoy family gatherings on the the roof top deck which had a spa and a barbecue area.. Whilst a great idea in theory, the narrow metal spiral staircase to get to the deck made it near impossible to prepare for meals etc getting up and down the stairs with food and drinks and it turned out to be a nightmare. The hotel itself is in a good location in the middle of the beach front esplanade. The apartment was small for a 2 bedder and was not serviced at all in a 7 x night stay. No pool towels were provided in the apartment for the outdoor spa. Several trips had to be made to reception to get fresh bath towels and some towels for the spa when we did use it, not to mention toilet paper, garbage bags and dish detergent as the supply provided for a week was nowhere near enough. Overall I was disappointed and would not recommend this room unless an internal lift is installed instead of the difficult stairs. On the positive side, The view from the small deck was spectacular looking out to the ocean,

Dear Kylie Thank you for taking the time to share your detailed feedback and I sincerely apologize for your disappointment during your recent stay. It is concerning that we were not able to reflect the level of service we strive to achieve; I have shared your comments with our team, and we will focus the areas we can improve. We appreciate the feedback and being self contained apartments we only service every 8 nights and are given a small starter pack on arrival in the apartments , but we always have supplies at reception if needed. We appreciate your feedback as it is through comments such as yours that we are continually able to improve guest experiences. Mantra Sirocco Management

Another Wonderful Stay

Tripadvisor 评级 4.0/5

Lachlan D 经 TripAdvisor 认证的评论

Resort is wonderful to stay at. Rooms are nice and comfortable. Staff are friendly and happy to assist as best they can. Some rooms could do with some updating, however sometimes I understand this is due to the owner of the unit.

Dear Guest Thank you for sharing your review! We are so delighted that you enjoyed your stay at our hotel. We continuously look for opportunities to improve our guest experience, therefore your feedback is very important to us. Thank you for your compliments to our staff for their service. We look forward to welcoming you back again soon! Sincerely, Mantra Sirocco

Great location but not great otherwise

Tripadvisor 评级 2.0/5

samhumphries81 经 TripAdvisor 认证的评论

Dated hotel, poor wifi quality, cleanliness poor. Not worth the cost. Staff not overly helpful. No mid week clean or fresh towels. Really disappointed. We regularly visit mooloolaba but would not stay in this hotel again

Hi Sam We appreciate this feedback and our apartments are fully self contained and if you stay more than 8 nights you do get a mid week clean which is stated on our reservation confirmations and im sorry for any miscommunication on this. We wish you a lovely Christmas and do hope to welcome you back in the future.

Relaxing time

Tripadvisor 评级 5.0/5

Rona L 经 TripAdvisor 认证的评论

Definately recommend. This was another return two week relaxing holiday from NZ. Room has excellent layout, luxury 2 bathrooms an spare bedroom was useful for excess luggage storage. Rooms an bathrooms clean , big thank you to room assistants, Sirocco has excellent views an great location. .Coles is close by, lots of great female clothes shops. Except for 2 amazing Italian restaurants, all the others pretty similar re menu choices, it's all burgers an chips or pizza, as with NZ eating out was expensive, but hey you're on holiday. Thankfully downstairs was a healthy option salad bar. Thank you to Zoey an the reception team for making our stay an enjoyable one.

Dear Sarah Thank you for taking the time to share your wonderful review! We strive to create memorable experiences for our guests, and we are delighted to know that your visit was truly representative of this. We will be sure to share your kind compliments with the rest of our team, and look forward to welcoming you back soon for another memorable stay Sirocco Managment

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其他网络用户评价我们的酒店

  • 285 评论 9.7/10 位置
  • 470 评论 6.5/10 房间
  • 261 评论 8.2/10 服务
  • 34 评论 3.3/10 上网
  • 172 评论 3.2/10 清洁度
  • 122 评论 5.1/10 设施

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