阳光海岸诺富特度假酒店 4 星

客户意见评级 (ALL 评级) 4.0/5 4,116 评论

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Ocean Drive, Sunshine Coast, 4564 双水域, 澳大利亚

描述

酒店其他优惠

  • 酒店咖啡馆、酒吧和自助餐厅

  • 私家海水泻湖

  • 举步可至配备巡逻人员的冲浪海滩

  • Le Club Accorhotels 会员可享受 MyGlass 的度假村饮料优惠

  • 体验 Le Club AccorHotels 会员的 MyKids 套餐，让孩子们享受全包三餐和各种活动

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酒店位置

阳光海岸诺富特度假酒店

Ocean Drive, Sunshine Coast
4564 双水域
澳大利亚

GPS:-26.631233, 153.097443

电话
传真 +61 7 5448 8001

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.0/5  4,116 评论

TripAdvisor 评级  3.5/5  346 评论

Stunning native gardens

Tripadvisor 评级 5.0/5

SwissBrown 经 TripAdvisor 认证的评论

Great stay. The gardens are just stunning and looked after beautifully by the grounds team. They still retain their natural appeal and are not overly manicured. Some of the older units could do with a little refurb but the draw card for us the tranquil garden setting.

Dear SwissBrown, Thank you for your wonderful feedback about your recent stay. It is delightful to hear that you enjoyed our stunning native gardens and appreciated the efforts of our grounds team in maintaining their natural beauty. Your observation regarding the need for refurbishment in some of the older units is noted and will be shared with our management team for consideration in future enhancements. We look forward to welcoming you back for another enjoyable visit! Sincerely, Cory Guest Service Agent

Extremely Poor Food & Cleanliness.

Tripadvisor 评级 1.0/5

stevee261 Solo travel - 经 TripAdvisor 认证的评论

I live locally and often pop in for a drink and something to eat. Unfortunately the food has gone massively down hill especially as the prices are pretty high. The tables are constantly covered with empty glasses and left over food which the Bush Turkeys love. Tables must be cleaned immediately and the standard of food needs to be addressed. Locals will stop using the place unless standards are improved.

Dear stevee261, Thank you for feedback regarding your recent experience. It is concerning to hear about the decline in food quality and cleanliness, especially as a valued local patron. The issues you raised regarding the cleanliness of the tables and the standard of food will be taken seriously and addressed with the management team. It is essential for us to maintain a welcoming environment for all guests. Your insights are greatly appreciated, and there is a commitment to improving the overall experience. We hope to regain your trust and provide a much better visit in the future. Sincerely, Guest Service Agent

A much needed break for my family,

Tripadvisor 评级 5.0/5

178reni 家庭住宿 - 经 TripAdvisor 认证的评论

From check in to check out, our experience was great. We stayed at the hotel for 3 nights and the kids wished it was longer. We stayed in a lagoon view room with amazing views and wild life outside your door. The pool area was stunning with plenty of space. The complimentary hotel activities were great. Keep you and the kids busy the whole day. You don’t need to leave the resort for days. The hotel’s setting and location are beautiful and well maintained. The room was comfortable for a family of 4 ( kids 7 and 10). Our stay was Monday - Thursday. I would stay again if in the area.

Dear 178reni, Thank you for sharing your delightful experience from your recent stay. It is wonderful to hear that your family enjoyed the lagoon view room, the stunning pool area, and the complimentary activities that kept everyone engaged. We are pleased that the hotel’s setting and location met your expectations and that the room was comfortable for your family. It is always rewarding to know that guests feel they can fully enjoy the resort without needing to leave. We look forward to welcoming you back for another memorable stay! Sincerely, Guest Service Agent

Novotel Twin Waters Resort

Tripadvisor 评级 4.0/5

Reagan S 经 TripAdvisor 认证的评论

The resort is absolutely beautiful especially the pool, beach and lake, but we found a majority of the staff were quite rude and overworked. This resort isn’t run very well and has the potential to be so much better for guests. The beach and pool area is their saviour everything else is run very poorly. We checked in at 3pm and check in is from 2pm and we still had to wait for our room to be ready. I think the management of this resort needs some guidance to make this place more entertaining for guests and maybe employ extra staff.

Hi there, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the beautiful pool, beach, and lake areas. However, we’re truly sorry to learn that your experience with our staff and overall service did not meet your expectations. Our goal is to provide a seamless and enjoyable experience for all our guests, and we clearly fell short in this instance. Please rest assured that we are taking your feedback seriously and will work on implementing improvements to enhance our service and overall guest satisfaction. Warmest Regards, Bailey Sullivan Front Office Assistant Manager

Pleasant weekend getaway

Tripadvisor 评级 4.0/5

nga444 家庭住宿 - 经 TripAdvisor 认证的评论

Pool, lake and fake beach are lovely. We loved the walk around the lake and to the beach. It is located in such a peaceful surrounding. It was amazing to see kangaroos hanging around on the grass. Good buffet breakfast and convenient restaurant/bar on site. However, the property seems run down, the gardens were not well kept and rooms don’t have very good sound proof. Hope they will have had some renovations or facelift next time we’re back.

Hi There, Thank you for your feedback. We’re glad you enjoyed the lake walk, peaceful surroundings, and kangaroo sightings, as well as the buffet breakfast and on-site restaurant/bar. We apologize for the issues you encountered with the garden upkeep and room soundproofing. Your comments are noted and will passed on to the relevant management teams, and we’ll work on these areas to improve our property. We appreciate your insights and hope to have the chance to offer you a better experience on your next visit. Best regards, Bailey Sullivan Front Office Assistant Manager

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其他网络用户评价我们的酒店

  • 979 评论 8.5/10 位置
  • 2,612 评论 5.4/10 房间
  • 2,230 评论 6.8/10 服务
  • 19 评论 5.6/10 上网
  • 1,414 评论 4.6/10 食物
  • 824 评论 4.5/10 舒适度
  • 803 评论 4.3/10 清洁度
  • 696 评论 8.2/10 早餐

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